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All Journal Jurnal Administrasi dan Manajemen Pendidikan Dinasti International Journal of Education Management and Social Science JAMP : Jurnal Administrasi dan Manajemen Pendidikan jurnal syntax admiration Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Transformasi: Journal of Economics and Business Management Eduvest - Journal of Universal Studies Jurnal bintang manajemen Central Publisher Mutiara: Multidiciplinary Scientifict Journal IIJSE Kriez Academy KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jesocin : Journal of Jabar Economic Society Networking Forum Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society Advances in Human Resource Management Research Danadyaksa: Post Modern Economy Journal Malahayati International Journal of Nursing and Health Science Jurnal Ekonomi, Manajemen, Akuntansi
Vip Paramarta
Universitas Sangga Buana Bandung
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Nursing Public Health Social Sciences Other

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Improving Traditional Health Services Through Kinesiotherapy in an Effort to Reduce the Number of Musculoskeletal Patient Referrals at the Binanaga Mamuju Community Health Center in West Sulawesi Erna Kena; Vip Paramarta; Rulia; Ayu Laili Rahmiyati; Farida Yuliaty
Eduvest - Journal of Universal Studies Vol. 6 No. 3 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i3.52358

Abstract

This study aims to analyze the effectiveness of kinesiotherapy as an innovation in traditional health services at the Binanaga Community Health Center, Mamuju, West Sulawesi, as well as its role in reducing the number of referrals for patients with musculoskeletal disorders and increasing patient satisfaction. This study uses a qualitative approach with in-depth interviews and participatory observation involving traditional health workers and patients receiving kinesiotherapyservices. The results show that the implementation of kinesiotherapy is effective and in accordance with applicable operational standards. Kinesiotherapy has a significant impact in reducing pain in patients, increasing satisfaction with services, and contributing to a decrease in the number of referrals to advanced health care facilities. This service also presents challenges, such as limited facilities, restricted service space, and the need for further training for health workers to maintain service quality. The research findings confirm that kinesiotherapy, as part of traditional health services, can serve as an effective initial treatment alternative at the primary care level, with clear clinical benefits and patient satisfaction. In addition, the sustainability of this service requires institutional support, improved infrastructure, and strengthened regulations. This study provides an empirical basis for the development of kinesiotherapy services and their integration into the public health system.
Kajian Bibliometrik atas Implementasi Lean Management dalam Manajemen Rumah Sakit: Tren dan Inovasi Lidwina Marlina S; Niken Kusumastuti; Mohamad Fadli; Pretika Prameswari; Vip Paramarta
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 1: November 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i1.6073

Abstract

Penerapan Lean management dalam manajemen rumah sakit telah menjadi pendekatan yang semakin populer untuk meningkatkan efisiensi operasional, mengurangi pemborosan, dan meningkatkan kualitas pelayanan pasien. Penelitian ini bertujuan untuk mengkaji tren dan inovasi dalam penerapan Lean management di rumah sakit dengan menggunakan metode studi bibliometrik. Data diambil dari basis data akademis yakni Google Scholar untuk periode 2014 hingga 2023. Metode bibliometrik digunakan untuk memetakan jumlah publikasi, tren kolaborasi penulis dan institusi, serta topik-topik utama yang sering dibahas dalam literatur terkait. Hasil penelitian menunjukkan bahwa implementasi Lean management di rumah sakit telah mengalami peningkatan yang signifikan dalam satu dekade terakhir, dengan fokus pada inovasi proses klinis, pengurangan waktu tunggu, serta integrasi teknologi digital untuk mendukung implementasi Lean.
ANALYSIS OF MOTIVATION AND PERCEPTION OF BECOMING A BANK CUSTOMER BETWEEN PARENTS (MOTHERS AND FATHERS) AND THEIR TEENAGE CHILDREN Zaenal Aripin; Kosasih; Vip Paramarta
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 1 (2023): Kisa Institute - December 2023
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Beckground: Perceptions and motivations to become a bank customer can be influenced by various factors, including age, experience and financial needs. Parents and teenagers have differences in life experiences, knowledge and financial priorities, which may affect how they perceive the importance of being a bank customer. This study will identify differences and similarities in motivations and perceptions between parents and adolescents in relation to becoming a bank customer. Aims: The aim of this study is to gain a better understanding of the factors that influence the motivations and perceptions of becoming a bank customer between parents (mothers and fathers) and their adolescent children. It also aims to explore the differences and similarities in their views towards becoming bank customers. Research Methods: This study used a qualitative approach with in-depth interviews as the data collection method. The research participants consisted of parents (mothers and fathers) and their teenage sons and daughters who are bank customers. Data obtained from the interviews were analyzed using an inductive approach to identify emerging themes and patterns related to their motivations and perceptions of becoming bank customers. Results and Conclusions: Data analysis revealed differences in the motivations and perceptions of becoming a bank customer between parents and their adolescent children. Parents tend to have more motivations related to financial security, long-term investment, and fulfilling family needs. Meanwhile, teenagers tend to have more motivations related to personal needs, money management skills, and financial independence. Colntributioln: This study colncludels that thel moltivatiolns and pelrcelptiolns olf belcolming a bank custolmelr diffelr beltweleln parelnts (molthelrs and fathelrs) and thelir telelnagel childreln. This diffelrelncel may bel duel tol diffelrelnt lifel elxpelrielncels, knolwleldgel, and financial priolritiels beltweleln thelsel twol grolups. This relselarch prolvidels uselful insights folr financial institutiolns in delsigning molrel elffelctivel markelting stratelgiels tol attract bolth grolups as bank custolmelrs.
Analysis of the Efficiency of Hospital X Services Based on Electronic Medical Records: Systematic Literature Review, PRISMA, and Vosviewer Kosasih Kosasih; Desi Septiani; Widya Anggraini; Fitri Handayani; Ali Yusran Afrizal; Vip Paramarta
Advances in Human Resource Management Research Vol. 4 No. 1 (2026): October - January
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ahrmr.v4i1.790

Abstract

Purpose: This study aims to analyze the efficiency of hospital services based on the implementation of Electronic Medical Records (EMR), particularly in improving operational performance and service quality within healthcare organizations. Research Method: The study employs a Systematic Literature Review (SLR) based on the PRISMA approach, combined with bibliometric analysis using VOSviewer. A total of 37 relevant articles published between 2020 and 2025 were systematically selected and analyzed to identify research trends and conceptual relationships. Results and Discussion: The findings indicate that EMR implementation significantly improves hospital service efficiency by reducing operational costs, enhancing clinical decision-making, and optimizing service processes. Bibliometric analysis reveals a shift in research trends toward digital integration, system interoperability, and the development of smart hospital systems, highlighting the growing importance of technology-driven healthcare management.   Implications: The study implies that achieving optimal efficiency through EMR requires strong organizational readiness, effective system integration, and continuous innovation. Policymakers and hospital management must adopt a holistic and data-driven approach to ensure sustainable improvements in healthcare service efficiency.
The influence of customer perceived value and service quality on customer loyalty through customer satisfaction: A case study report Dewanti Putri Nurita; Vip Paramarta; Kosasih Kosasih; Farida Yuliaty; Etty Sofia Mariati Asnar
Malahayati International Journal of Nursing and Health Science Vol. 8 No. 12 (2026): Volume 8 Number 12
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/minh.v8i12.1800

Abstract

Background: Preliminary findings indicate a patient loyalty issue at XYZ Hospital, Tangerang. Purpose: To analyze the partial effect of Customer Perceived Value and Service Quality on Customer Loyalty, both directly and indirectly through the mediation of Customer Satisfaction. Method: A quantitative approach with an asymmetric causal design was employed. This study employed descriptive and verification methods and adopted a survey-based approach. The study was conducted at XYZ Hospital, Tangerang, Banten, in 2025. The population included all hospital outpatients, with a sample size of 123 respondents. Data were collected through a survey and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Results: This study indicates that customer perceived value significantly influences customer satisfaction and loyalty. Service quality also has a positive and significant impact on customer satisfaction and loyalty. Furthermore, customer satisfaction has a significant positive effect on customer loyalty. Furthermore, customer satisfaction mediates the relationship between service quality and customer loyalty. However, it does not mediate the relationship between customer perceived value and customer loyalty. Conclusion: increasing service quality and customer perceived value can increase satisfaction and loyalty, with satisfaction acting as a mediator, particularly in the relationship between service quality and customer loyalty.
THE INFLUENCE OF INTERNAL ENVIRONMENTAL UNCERTAINTY ON LOYALTY IN BANKING zaenal aripin; Kosasih; Vip Paramarta
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 1 (2023): Jesocin - December
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

Beckground: The uncertainty of the internal environment is one of the main challenges faced by banks in achieving customer loyalty. The internal environment of banks often changes dynamically, including changes in internal policies, organizational structure, and service quality. The uncertainty of the internal environment can affect customers' perception of service quality and may impact their level of loyalty to the bank. Therefore, it is important to understand the effect of internal environmental uncertainty on customer loyalty in the banking sector. Aims: The purpose of this study is to identify and analyze the effect of internal environmental uncertainty on loyalty in the banking sector. This study aims to provide better insight into how changes in the internal environment within banks can affect customer loyalty. Research Method: This research utilizes a quantitative approach using survey as the data collection method. The research sample consisted of 60 randomly selected bank customers. Respondents were asked to rate the level of internal environmental uncertainty they experience in relation to the bank they use, as well as their level of loyalty to the bank. The data collected was then analyzed using appropriate statistical techniques to test the research hypotheses. Results and Conclusions: The results of this study indicate a significant influence between internal environmental uncertainty and customer loyalty in the banking sector. The higher the level of internal environmental uncertainty experienced by customers, the lower their level of loyalty to the bank. This suggests that changes in the bank's internal environment can affect customers' perceptions and possibly influence their decision to remain loyal to the bank. Contribution: This research makes an important contribution to the understanding of the factors that influence customer loyalty in the banking sector. By understanding the influence of internal environmental uncertainties, banks can take appropriate actions to manage changes and improve customer loyalty levels. The results of this study can also be used as a basis for developing more effective marketing strategies in the face of internal environmental uncertainty.
Post Covid-19 Pandemic New Marketing Theories and Practices Emerging from Innovations in the Tourism Sector. zaenal aripin; vip Paramarta; Kosasih
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 1 (2023): Jesocin - December
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

Abstract - The tourism sector has a very important role in life in various sectors and also in various countries. In 2015 the tourism sector contributed 10% of Indonesia's total GDP with the highest nominal amount in ASEAN. However, since the covid-19 pandemic there has been a decrease in the number of tourist visitors in various tourism sites. The method used is with data collection techniques through literature studies, and also quantitative data processing from BPS data in 2022, based on the results obtained, the marketing strategy applied in this study is, by researchers in applying the toursime city branding strategy and also DOT, BASE and POSE in developing marketing strategies for the post-pandemic covid-19 tourism sector in Indonesia, then there are some insights and also an increase in the number of tourists visiting tourism in Indonesia.
OPTIMIZING HUMAN-AI INTERACTION: ARTIFICIAL EMPATHY STRATEGIES IN ENHANCING AFFECTIVE AND SOCIAL CUSTOMER EXPERIENCES Vip Paramarta; Kosasih; Zaenal Aripin
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 2 (2024): Jesocin - Januari
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

Human-AI interaction has become an important focus in the development of more responsive and humane technology. In this context, the use of artificial empathy strategies is of particular interest due to its potential in improving customer experiences affectively and socially. This research aims to explore the optimization of human-AI interactions through the application of artificial empathy strategies in improving affective and social customer experiences. The research approach used is qualitative by reviewing various studies and related literature. The data sources used are journals, articles and books that are relevant to the research topic. From the research results, it was found that the implementation of artificial empathy strategies in human-AI interactions has great potential to improve the quality of interactions and customer experiences. The use of technologies such as natural language processing, emotion recognition, and sentiment analysis can enable AI to respond more precisely and sensitively to user needs and emotions.
THE POTENTIAL AND SUCCESS OF EQUITY CROWDFUNDING IN INDONESIA: EXPLORING THE SIGNALING HYPOTHESIS AND FINANCIAL LITERACY CHALLENGES Kosasih; Vip Paramarta; Zaenal Aripin
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 2 (2024): Jesocin - Januari
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

Stock crowdfunding has become an increasingly popular phenomenon in Indonesia, offering new opportunities for small and medium-sized enterprises (SMEs) to access capital by involving individual investors. However, the success of stock crowdfunding is uncertain and is related to several factors, including the use of signaling hypotheses by companies and the level of financial literacy among investors. This research aims to explore the potential and success of stock crowdfunding in Indonesia by examining signaling hypotheses and the financial literacy challenges faced. The research method used is qualitative, analyzing data from relevant journals, articles, and books. The results show that signaling hypotheses play a significant role in influencing investor interest and the success of stock crowdfunding campaigns. Companies that use positive signals, such as strong financial performance or the participation of prominent investors, tend to be more successful in attracting potential investors. However, financial literacy challenges, such as a lack of understanding of investment concepts and financial risks, are significant barriers to increasing participation and success in stock crowdfunding in Indonesia.
BETWEEN INNOVATION AND CHALLENGES: UTILIZATION OF BLOCKCHAIN AND CLOUD PLATFORMS IN THE TRANSFORMATION OF BANKING SERVICES IN THE DIGITAL ERA Zaenal Aripin; Vip Paramarta; Kosasih
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 3 (2024): Jesocin - February
Publisher : Organisasi Kreatif Indonesia Emas

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Banking in the digital era is increasingly pressured to adopt new technologies to update and improve their services. Two prominent technologies in the transformation of banking services are blockchain and cloud computing. Blockchain technology offers security and transparency, while cloud computing provides flexibility and efficiency in IT infrastructure. This research aims to explore the innovations and challenges associated with the utilization of blockchain and cloud technologies in the transformation of banking services in the digital era. We seek to understand how banks implement these technologies and identify factors influencing the success or failure of implementation. The research method used is descriptive qualitative. Data were collected through literature studies from journals, articles, and books relevant to this research topic. Analysis was conducted to identify trends, challenges, and benefits of using blockchain and cloud technologies in banking services. The results show that the utilization of blockchain and cloud technologies has brought significant changes in banking services, including improved security, operational efficiency, and financial inclusion. However, banks also face several challenges, including technical complexity, initial investment costs, and regulatory compliance.
Co-Authors Ade Delpita Agung Ariwibowo Prayetno Ali Yusran Afrizal Ayu Laili Rahmiyati Ayu Laili Rahmiyati Bahar Sangkur Gusasih Beauty Kalangi Bianti Putri Sekarani Bianti Putri Sekartani Chevi Wirawan Cici Petrisia Panjaitan Cut Azlina Effendy Deden Abdul Wahid Desi Septiani Dewanti Putri Nurita Dharma Jaya Hartono Diana Pratiwi Didin Saepudin Dimas Rifqi Dwi Amelia Koesdinar Eddi Supriadi Eliza Techa Fattima Elsandra Novita Halim Erick Saragih Erna Kena Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Fajar Wahyudi Faradilla Savitri Prasetyawati Farida Yuliaty Farida Yuliaty Fitri Handayani Fitriana Fitriana Gilang N. Saputra Gladdays Naurah Grace Imelda Thungari Haddan D Helmi Fahmi Fauzi Isvi Aliffia Bingga Jeanny Kathleen Hartini Joko Agung Nugroho Jopie Julius Lopulalan Kezia Marcelina Putri Kosasih Kosasih Kosasih Kosasih Kosasih Kosasih Lidwina Marlina S Lies Fadilah M Khoerudin Megandhi Gusti Wardhana Melati Rosaline Michaella Mogi Michi Astuti Rehmenda Marito Sitepu Mohamad Fadli Muhamad Teguh Satria Muhammad Rizky Paramarta Natasya Anggreine Litau Niken Kusumastuti Nurita Dinda Chairunnisyah Pretika Prameswari Rachmi Anasthasia Seriulina Rafi Yasnova Raysha Dhamatri Rasyad Regina Tirza Maindoka Ridwan Yudiansyah Rifa Azizah Alamsyah Rino Orleans Adam Risma Suandani Rosalina Cesilia Rukhiyat Rulia Rulia Rulia Satria Nasution Sisy Rizkia Putri Sobarna Kartamihardja Sobarna Kartamihardja Tania Tamara Tatang Sudrajat Tia Ariani Salsabila Widya Anggraini Yustika Dian Primasari Yuyun Yuniarsih Zaenal Aripin