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All Journal Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Toba: Journal of Tourism, Hospitality, and Destination Jurnal Pengabdian Masyarakat Bidang Sosial dan Humaniora Jurnal Ilmiah Hospitality Management Jurnal Multidisiplin West Science West Science Business and Management West Science Interdisciplinary Studies Jurnal Penelitian dan Pengabdian Masyarakat West Science Interdisciplinary Studies Mutiara : Jurnal Ilmiah Multidisiplin Indonesia West Science Social and Humanities Studies Prosiding Seminar Hasil Penelitian dan Pengabdian Kepada Masyarakat Jurnal Ekonomi dan Bisnis
Maswiartha, Nyoman Gede
Politeknik Pariwisata Bali
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Other

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The Effect of Work Discipline on Employee Performance at Sadara Resort Ni Komang Yuni Pratiwi; Nyoman Gede Mas Wiartha; Kadek Andita Dwi Pratiwi; Ni Desak Made Santi Diwyarthi
West Science Interdisciplinary Studies Vol. 4 No. 07 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i07.2958

Abstract

The hospitality industry relies heavily on the quality of its human resources to deliver excellent service and maintain customer satisfaction. Employee performance is one of the primary determinants of organizational success, while work discipline serves as a fundamental factor influencing employees' ability to perform effectively. This study aims to analyze the effect of work discipline on employee performance at Sadara Resort. A quantitative research approach was employed using a simple linear regression model. Data were collected from 84 employees representing eleven operational departments through structured questionnaires. Prior to hypothesis testing, the research instruments were examined using validity and reliability tests. The findings indicate that all questionnaire items were valid, with correlation coefficients ranging from 0.816 to 0.913, while both variables demonstrated excellent reliability with Cronbach's Alpha values of 0.947. Descriptive analysis revealed that work discipline achieved a mean score of 3.74 and employee performance obtained a mean score of 3.50, both categorized as good. The hypothesis testing results showed that work discipline has a positive and statistically significant effect on employee performance (t = 13.152; p < 0.001). Furthermore, the coefficient of determination (R² = 0.678) indicates that work discipline explains 67.8% of the variation in employee performance, while the remaining 32.2% is influenced by other variables not examined in this study. The findings support Goal Setting Theory, suggesting that employees who consistently comply with organizational rules, demonstrate responsibility, and effectively manage their working time tend to achieve higher levels of performance. The study recommends strengthening supervisory practices, reinforcing Standard Operating Procedures (SOPs), conducting regular employee briefings, and improving time management to further enhance employee performance and service quality in the hospitality industry.
Co-Authors A.A. Istri M. Septiviari Ardhana Reswari Masykuri Citrawati, Luh Putu Dewa Gde Ngurah Byomantara Efa Irdhayanti Fakhri Fakhrur Rozi Fakhri Fakhrur Rozy Hendri Khuan I Kadek Juanda Artha Prasetya I Made Sucipta Adnyana I Wayan Adi Pratama I Wayan Adi Pratama Jata, I Wayan Kadek Andita Dwi Pratiwi Kadek Andita Dwi Pratiwi Khoiruddin Khoiruddin Kristiurman Jaya Mendrofa Kusumarini, Indah Made Darmiati Made Darmiati Made Darmiati Made Yudhawijaya Nekky Rahmiyati Ni Desak Made Santi Diwyarthi Ni Desak Made Santi Diwyarthi Ni Desak Made Santi Diwyarthi Diwyarthi Ni Desak Made Santi Diwyarthi Santi Diwyarthi Ni Kadek Tasya Rani Ni Komang Yuni Pratiwi Ni Made Riani Puspasari Ni Putu Diah Prabawati Ni Putu Shintia Wedani pinaria, ni wayan chintia Prastha Adyatma Reni Ariasri, Nyoman Robertus Adi Nugroho Sastri Pitanatri, Putu Diah Sulistyawati, Ni Luh Ketut Sri