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All Journal ESENSI: JURNAL BISNIS DAN MANAJEMEN SEGMEN Jurnal Manajemen dan Bisnis Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Widya Cipta : Jurnal Sekretari dan Manajemen Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Moneter : Jurnal Akuntansi dan Keuangan Cakrawala : Jurnal Humaniora Bina Sarana Informatika JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Mitra Manajemen Jesya (Jurnal Ekonomi dan Ekonomi Syariah) JURNAL AKUNTANSI, MANAJEMEN DAN EKONOMI Jurnal Review Pendidikan dan Pengajaran (JRPP) Maker: Jurnal Manajemen KREATIF : Jurnal Ilmiah Prodi Manajemen Universitas Pamulang Jurnal STEI Ekonomi Jurnal Akuntansi dan Manajemen International Journal Of Science, Technology & Management (IJSTM) International Journal of Social and Management Studies (IJOSMAS) International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Jurnal Abdimas Komunikasi dan Bahasa Jurnal Administrasi Bisnis (J-Adbis) Jurnal Administrasi Kantor Jurnal Manajemen dan Bisnis Journal of Innovation Research and Knowledge International Journal of Management Analytics (IJMA) International Journal of Management and Business Intelligence (IJMBI) International Journal of Advance Social Sciences and Education (IJASSE) International Journal of Sustainable Applied Sciences (IJSAS) Jurnal Ekonomi Bisnis Antartika JGEN : Jurnal Pengabdian Kepada Masyarakat SWARNA: Jurnal Pengabdian Kepada Masyarakat Jurnal Semesta Ilmu Manajemen dan Ekonomi Jurnal Ekonomi, Manajemen, Akuntansi
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Journal : Jurnal Manajemen dan Kewirausahaan (JMDK)

Customer Satisfaction Index (CSI) of Gojek User Post Fuel Prices Changes Aloysius Rangga Aditya Nalendra; Slamet Heri Winarno; Agus Priadi; Imelda Sari
Jurnal Manajemen dan Kewirausahaan Vol 10, No 2 (2022): December 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v10i2.8822

Abstract

This study  aims to  examine the correlation between fuel prices and service tariffs towards customer satisfaction. This study is conducted at post fuel price changes. The sample of this study uses Simple Random Sampling as 86 respondents. The result shows that the biggest factor which gives much impact to customer satisfaction is service tariff variable.  The study findings highlight the significant and positive of fuel prices and service tariffs towards consumer service or so-called customer satisfaction.
Mixue Expansion Strategy: The Effect of Location, Price, Lifestyle on Purchasing Decision and Brand Image As Intervening Aloysius Rangga Aditya Nalendra; Slamet Heri Winarno; Agus Priadi
Jurnal Manajemen dan Kewirausahaan Vol 11, No 1 (2023): June 2023
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v11i1.9986

Abstract

For culinary service providers, especially soft drinks (ice cream) today, knowing the pattern of buying decisions of consumers is very important. Efforts need to be made to create an expansion strategy so that products can be recognized and consumed by consumers. Mixue as one of these business actors has succeeded in running its business during fierce competition. The Mixue network now spreads throughout all regions in Indonesia as a result of its success in implementing business strategies. This study aims to examine the factors that can influence the decision to purchase Mixue products such as location, price, lifestyle, and brand image as intervening variables as a means of implementing a business expansion strategy. The subjects of this study were Mixue connoisseurs who live in Central Jakarta with a sample size of 150 respondents using a simple random sampling technique. The data analysis method uses causative quantitative analysis using SEM analysis. The results showed that the location variable dominantly influences purchasing decisions, this proves that Mixue's expansion strategy is focused on increasing Mixue outlets that are affordable to the public, followed by the price variable. The role of brand image is believed to be a determining factor in the expansion strategy as a determinant of indirect influence.  
The Decline of Transmart: How Brand Image, Price, and Lifestyle Affect Consumer Satisfaction and Purchasing Decision Aloysius Rangga Aditya Nalendra; Slamet Heri Winarno; Agus Priadi
Jurnal Manajemen dan Kewirausahaan Vol 12, No 1 (2024): June (2024)
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v12i1.11424

Abstract

This study is of the quantitative causative kind, meaning that it searches for causal links resulting. The sampling technique used by researchers is a convenience sampling technique where the subject is chosen because of the ease of access and location of the respondent with the researcher while the object under study is one of the closed Transmart branches located at ITC Cempaka Mas. The sample size was 150 people. This study investigates the problem of the closure of numerous Transmart stores. This study hypothesizes that factors such as brand image, pricing, and lifestyle affect consumer satisfaction and purchase decisions. The study's conclusions indicate that all of the hypotheses put forth are true, and every variable shown to have a substantial impact on the dependent variable is also accepted.