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All Journal SOEPRA Jurnal Hukum Kesehatan PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Kesmas Asclepius Infokes : Jurnal Ilmiah Rekam Medis dan Informasi Kesehatan International Journal Software Engineering and Computer Science (IJSECS) Padma: Jurnal Pengabdian Kepada Masyarakat Barongko : Jurnal Ilmu Kesehatan International Journal of Health Sciences Jurnal Mahasiswa Ilmu Kesehatan Jurnal Kesehatan Masyarakat Indonesia (JKMI)
Widyaningrum, Desy
Politeknik Piksi Ganesha
Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Gebyar Skrining Kimia Klinik Berbasis POCT sebagai Upaya Deteksi Dini Diabetes Mellitus pada Masyarakat Perkotaan Kelurahan Maleer, Kota Bandung Ramdhan Gunawan; Wahyu Trimastuti; Edi Suharto; Syaikhul Wahab; Desy Widyaningrum; Mochammad Padhil Zaelani; Milla Anjani
PADMA Vol 5 No 1 (2025): JURNAL PENGABDIAN KEPADA MASYARAKAT (PADMA)
Publisher : LPPM Politeknik Piksi Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/padma.v5i1.2640

Abstract

Diabetes Mellitus is a non-communicable disease with an increasing prevalence, especially in urban areas due to changes in diet, lack of physical activity, and sedentary lifestyles. Early detection through blood glucose testing is crucial to prevent complications such as nephropathy, neuropathy, and cardiovascular disease. Point of Care Testing (POCT) enables rapid, practical, and accurate testing at the community level. This community service activity was carried out in Maleer Village, Batununggal District, Bandung City, involving 30 participants aged 30–65 years. Blood glucose testing was performed using a POCT glucometer, accompanied by education on risk factors, healthy lifestyles, and diabetes mellitus prevention. The results showed that 21 participants (70%) were in the normal category (<140 mg/dL), 6 participants (20%) were prediabetic (140–199 mg/dL), and 3 participants (10%) were ≥200 mg/dL, indicating suspected diabetes mellitus. Overall, 30% of participants had a risk of hyperglycemia and were recommended for further examination at a health facility. POCT-based screening proved to be effective as an early detection strategy and an educational medium to increase public awareness and vigilance regarding the risk of diabetes mellitus.
Sosialisasi Penyelenggaraan Rekam Medis Di Klinik Prima Husada Kota Bandung Tedy Hidayat; Nuke Dewi Utami Hamid; Jajat Sudrajat; Syaikhul Wahab; Desy Widyaningrum; Santy Christinawati; Erix Gunawan; Ai Susi Susanti; Shinta Elvira
PADMA Vol 3 No 2 (2023): JURNAL PENGABDIAN KEPADA MASYARAKAT (PADMA)
Publisher : LPPM Politeknik Piksi Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/padma.v3i2.2642

Abstract

Primary clinics play an essential role as first-level healthcare facilities that provide both medical and administrative services to the community. In efforts to improve the quality of healthcare services, the management of medical records serves as one of the main components that must be carried out in an orderly, accurate, and systematic manner. Medical records function not only as patient documentation but also as legal documents, communication tools among healthcare professionals, and data sources for service quality evaluation. This Community Service (PKM) activity was conducted at Klinik Prima Husada, Bandung City, with the aim of strengthening staff understanding of proper procedures for organizing and completing medical records. The methods included socialization, education, and mentoring sessions involving healthcare and administrative personnel. Based on the implementation results, the medical record system has been functioning but still faces challenges, particularly in diagnosis coding and form completeness. Through this activity, it is expected that the staff’s knowledge and skills in managing medical records will improve, thereby supporting work efficiency, administrative orderliness, and the overall quality of healthcare services within the clinic.
Pelatihan Manajemen Rekam Medis dan Informasi Kesehatan di UPT Puskesmas Gumuruh Desy Widyaningrum; Syaikhul Wahab; Nuke Dewi Utami Hamid; Ade Irma Suryani; Shinta Elvira; Santy Christinawati
PADMA Vol 4 No 2 (2024): JURNAL PENGABDIAN KEPADA MASYARAKAT (PADMA)
Publisher : LPPM Politeknik Piksi Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/padma.v4i2.2727

Abstract

Primary health care services require well-organized and accurate management of medical records and health information to support the quality of services and data-based decision-making. UPT Puskesmas Gumuruh, Bandung City, as one of the primary health care facilities, faces several challenges in managing medical records, including limited understanding of recording procedures, duplication of medical record numbers, and irregular document storage systems. These issues have affected the timeliness of reporting and the overall efficiency of health services. This community engagement program aimed to improve the knowledge and skills of medical record officers through training on medical record and health information management based on standard operational procedures in the medical record unit. The activity was implemented through a participatory approach, consisting of need assessment, material preparation, interactive training sessions, and evaluation of learning outcomes. The training materials covered document management, numbering and filing systems, record retention, and the application of confidentiality principles in health information. The results indicated an improvement in participants’ understanding and practical skills in managing medical record data in a structured and standardized manner. The training also fostered more professional and disciplined work behavior among participants in handling patient information. Overall, this activity contributed to improving service quality and strengthening health information management at UPT Puskesmas Gumuruh, Bandung City.
Pemberdayaan Petugas Rekam Medis tentang Prosedur Peminjaman dan Pengembalian Berkas Rekam Medis di Klinik Prima Husada Bandung Desy Widyaningrum; Syaikhul Wahab; Ade Irma Suryani; Annisa Ulfah; Falaah Abdussalaam; Yuyun Yunengsih
PADMA Vol 5 No 1 (2025): JURNAL PENGABDIAN KEPADA MASYARAKAT (PADMA)
Publisher : LPPM Politeknik Piksi Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/padma.v5i1.2729

Abstract

Program pengabdian masyarakat ini bertujuan meningkatkan pemahaman serta keterampilan petugas rekam medis Klinik Prima Husada terkait tata cara peminjaman dan pengembalian berkas rekam medis, sekaligus membantu penyusunan dokumen standar operasional prosedur (SOP). Metode kegiatan meliputi ceramah interaktif, tanya jawab, demonstrasi, serta praktik penyusunan SOP. Kegiatan berlangsung dalam tiga sesi, melibatkan tiga orang petugas rekam medis. Hasil pelaksanaan menunjukkan adanya peningkatan pengetahuan sebesar 35% dan keterampilan petugas dalam penyusunan SOP. Kendala yang muncul terutama pada keterbatasan waktu dan proses legalisasi SOP, namun komunikasi dan dukungan manajemen Klinik Prima Husada berperan besar dalam kelancaran kegiatan. Kesimpulannya, kegiatan ini berdampak positif terhadap peningkatan mutu pengelolaan rekam medis di Klinik Prima Husada.
Faktor - Faktor Penyebab Penumpukan Antrean Pendaftaran Pasien Rawat Jalan Di Rumah Sakit Maranatha Nursipa Nursipa; Desy Widyaningrum
Barongko: Jurnal Ilmu Kesehatan Vol 5 No 1 (2026): Barongko : Jurnal Ilmu Kesehatan (November)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/bajik.v5i1.1452

Abstract

Queue buildup at outpatient registration is an issue that can affect the quality of hospital services. Long queues have the potential to increase patient waiting times, reduce satisfaction, and hinder service effectiveness. This study aims to analyze the factors causing queue buildup during outpatient registration at Maranatha Hospital. The study employs a descriptive approach utilizing observation, interviews, and document review. Research informants include registration staff and relevant personnel from the medical records unit. Data were analyzed descriptively to identify the causes of queue buildup based on aspects of human resources, work methods, facilities and infrastructure, and service systems. The findings are expected to provide insight into the factors contributing to queue buildup, thereby serving as a basis for the hospital to evaluate and improve the effectiveness of outpatient registration services.
Phenomenological Analysis of BPJS Biometric Validation Barriers in AMC Hospital Inpatient Admission Alda Rizma; Desy Widyaningrum
International Journal of Health Sciences Vol. 4 No. 3 (2026): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/ijhs.v4i3.1520

Abstract

BPJS Kesehatan uses biometric validation through fingerprint scanning and the Face Recognition Identification System (FRISTA) to prevent fraud in patient registration; however, technical scanning failures may prolong inpatient registration waiting times. This qualitative study, using an inductive descriptive phenomenological approach, aimed to analyze in depth how biometric validation barriers are managed from the perspectives and direct actions of medical record admission officers at AMC Hospital. Data were collected through semi-structured interviews with two admission officers, selected by purposive sampling using strict inclusion and exclusion criteria as the entire operational population responsible for escalation and with data saturation achieved, as well as non-participant observation and document review. The findings show that admission officers perform four main roles: identifying technical barriers, including fingerprint-only failure, FRISTA-only failure, and double biometric failure; executing an escalation reporting workflow to the Team Coordinator and subsequently to the Head of Medical Records for manual V-Claim approval based on the recommendation of the physician in charge of care; providing de-escalation communication to reduce anxiety among patients' families; and maintaining registration efficiency in accordance with the Minimum Service Standard (≤ 15 minutes).
Analisis Penyebab Pending Klaim BPJS pada Dokumentasi e-Triage EMR di IGD RSUP Dr. Hasan Sadikin Syntya Dewi; Desy Widyaningrum
Jurnal Mahasiswa Ilmu Kesehatan Vol. 4 No. 3 (2026): Jurnal Mahasiswa Ilmu Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/jumkes.v4i3.3953

Abstract

Pending klaim BPJS Kesehatan merupakan kondisi ketika klaim belum dapat diselesaikan karena memerlukan konfirmasi, perbaikan, atau kelengkapan informasi. Penelitian ini bertujuan menganalisis faktor yang berkaitan dengan pending klaim BPJS Kesehatan berdasarkan dokumentasi e-Triage pada Electronic Medical Record (EMR) pasien Instalasi Gawat Darurat (IGD) RSUP Dr. Hasan Sadikin Bandung. Penelitian menggunakan desain deskriptif kualitatif. Data diperoleh melalui observasi dan telaah dokumentasi e-Triage pada EMR, wawancara mendalam terhadap petugas yang terlibat dalam proses pengajuan, verifikasi, dan penyelesaian klaim, serta studi dokumentasi terhadap 40 kasus pending klaim pada April 2026. Hasil penelitian menunjukkan bahwa jenis pending klaim yang paling banyak ditemukan adalah konfirmasi kriteria kegawatdaruratan sebanyak 14 kasus (35%), diikuti konfirmasi episode pelayanan sebanyak 11 kasus (27,5%) dan konfirmasi indikasi kunjungan rawat jalan berulang sebanyak 7 kasus (17,5%). Jenis pending lainnya meliputi konfirmasi indikasi kunjungan atau tindakan, penagihan klaim KLL/KK/PAK/KAPJ, serta konfirmasi kode diagnosis dan prosedur. Hasil telaah dan wawancara menunjukkan bahwa pending klaim berkaitan dengan ketidaksesuaian informasi klinis, kelengkapan dokumentasi, identifikasi episode pelayanan, pengodean diagnosis dan prosedur, serta kelengkapan dokumen pendukung. Dokumentasi e-Triage menjadi salah satu sumber informasi penting dalam mendukung verifikasi kondisi klinis dan kriteria kegawatdaruratan pasien. Disimpulkan bahwa peningkatan kelengkapan dan konsistensi dokumentasi e-Triage, penguatan koordinasi antarunit, serta optimalisasi integrasi sistem informasi diperlukan untuk mendukung kelancaran proses verifikasi dan meminimalkan kejadian pending klaim BPJS Kesehatan.
Optimalisasi Pemanfaatan Check-In Pasien BPJS melalui APM Pelayanan Rawat Jalan di RSUP Dr. Hasan Sadikin Bandung: Studi Deskriptif Kualitatif Sani Nurfadilah; Desy Widyaningrum
Jurnal Mahasiswa Ilmu Kesehatan Vol. 4 No. 3 (2026): Jurnal Mahasiswa Ilmu Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/jumkes.v4i3.3955

Abstract

Anjungan Pendaftaran Mandiri (APM) merupakan fasilitas berbasis teknologi yang digunakan untuk mendukung proses check-in pasien BPJS secara mandiri pada pelayanan rawat jalan. Namun, pemanfaatan APM di RSUP Dr. Hasan Sadikin Bandung masih belum optimal. Penelitian ini bertujuan untuk menggambarkan pelaksanaan check-in pasien BPJS melalui APM, mengidentifikasi hambatan dalam penggunaannya, serta menggambarkan tingkat kemandirian pasien dalam melakukan proses check-in. Penelitian menggunakan desain deskriptif dengan pendekatan kualitatif. Informan dipilih secara purposive sampling dan terdiri atas tujuh orang, yaitu dua petugas pendaftaran rawat jalan dan lima pasien BPJS. Data dikumpulkan melalui observasi, wawancara, dan dokumentasi, kemudian dianalisis melalui tahap reduksi data, penyajian data, dan penarikan kesimpulan. Hasil observasi dashboard menunjukkan bahwa pada April 2026 terdapat 3.577 pasien yang melakukan check-in melalui APM dan 9.603 pasien yang tidak melakukan check-in melalui APM. Pada Mei 2026, sebanyak 2.569 pasien melakukan check-in, sedangkan 11.279 pasien tidak melakukan check-in melalui APM. Hasil wawancara menunjukkan bahwa sebagian pasien telah memahami alur check-in, tetapi masih memerlukan bantuan petugas, termasuk pasien yang telah lama melakukan kontrol. Hambatan yang ditemukan meliputi ketidaktahuan pasien, kebiasaan memperoleh bantuan petugas, keterbatasan jaringan dan kuota internet, serta kendala verifikasi identitas melalui fingerprint dan face recognition (FRISTA). Temuan menunjukkan bahwa pemanfaatan APM sebagai layanan mandiri belum optimal karena masih terdapat ketergantungan pasien terhadap bantuan petugas dan kendala teknis dalam proses verifikasi. Oleh karena itu, diperlukan edukasi dan sosialisasi yang berkelanjutan, pembiasaan pasien untuk melakukan check-in secara mandiri, pendampingan sesuai kebutuhan, serta peningkatan keandalan jaringan dan sistem verifikasi untuk mendukung optimalisasi pemanfaatan APM.
Analisis Keterkaitan Kualitas Ajuan Klaim dengan Hasil Verifikasi Klaim BPJS Kesehatan di RSUP Dr. Hasan Sadikin Novia Pitryani; Desy Widyaningrum
Jurnal Mahasiswa Ilmu Kesehatan Vol. 4 No. 3 (2026): Jurnal Mahasiswa Ilmu Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/jumkes.v4i3.3958

Abstract

Proses pengajuan dan verifikasi klaim BPJS Kesehatan merupakan tahapan penting dalam mendukung kelancaran pembiayaan pelayanan kesehatan di rumah sakit. Ketidaklengkapan dan ketidaksesuaian data pada dokumen pengajuan dapat menyebabkan klaim memerlukan klarifikasi, pelengkapan, atau perbaikan sebelum proses verifikasi dapat diselesaikan. Penelitian ini bertujuan menganalisis keterkaitan kualitas data ajuan klaim dengan hasil verifikasi klaim BPJS Kesehatan di RSUP Dr. Hasan Sadikin. Penelitian menggunakan pendekatan deskriptif kualitatif. Data sekunder berupa data ajuan dan hasil verifikasi klaim rawat inap periode April 2026 digunakan sebagai data pendukung, sedangkan data utama diperoleh melalui wawancara semi-terstruktur dengan 6 verifikator internal dan 5 koder rawat inap yang dipilih secara purposive. Analisis data dilakukan melalui tahap reduksi data, pengelompokan tema, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa dari 1.224 kasus klaim, sebanyak 597 kasus (48,8%) berstatus layak, 623 kasus (50,9%) berstatus pending, 4 kasus (0,3%) berstatus tidak layak, dan tidak terdapat kasus dispute. Hasil wawancara mengidentifikasi beberapa kondisi yang berkaitan dengan klaim pending, meliputi ketidaklengkapan dokumen administrasi dan medis, hasil pemeriksaan penunjang yang belum tersedia, dokumentasi tindakan yang tidak lengkap, ketidaksesuaian diagnosis dengan bukti klinis dan tindakan, ketidaksesuaian billing dengan dokumentasi medis, serta ketidaktepatan pengodean. Kondisi tersebut menyebabkan perlunya klarifikasi, pelengkapan dokumen, koreksi pengodean, dan konfirmasi kepada DPJP sebelum klaim dapat diproses lebih lanjut. Dengan demikian, kualitas dan kesesuaian data ajuan merupakan aspek penting dalam mendukung kelancaran proses verifikasi klaim BPJS Kesehatan. Penguatan pemeriksaan kelengkapan dokumen, verifikasi internal, ketepatan pengodean, dan koordinasi antarpetugas diperlukan untuk mengurangi kebutuhan tindak lanjut pada klaim yang diajukan.
Co-Authors Abdussalaam, Falaah Ade Irma Suryani Ade Irma Suryani Agus Alim Ai Susi Susanti Alda Rizma Annisa Ulfah Arfa Izzati Arif Setyawan, Adhita Daniel Budi Wibowo Diansyah Edi Suharto Erix Gunawan Fadillah, Muhamad Adrian Firmansyah Sumantri, Agung Ihsan Ramadhan Jajat Sudrajat Milla Anjani Mochammad Padhil Zaelani Nadia Rizki Pratami Narjati Soejoto, Nina Novia Pitryani Nuke Dewi Utami Hamid Nursipa Nursipa Nurul Huda, Ilham Putri Maharani, Aqissa R Iqbal Taufik Nugraha Ramdhan Gunawan Sali Setiatin Sani Nurfadilah Santy Christinawati Shinta Elvira Sri Haryati Syaban Agandi Syaikhul Wahab Syntya Dewi Tedy Hidayat Thesalonika, Lona Triadi, Ahmad Diaz Wahab, Syaikhul Wahyu Trimastuti Yayang Ayu Nuraeni Yohanes Budi Sarwo Yuda Syahidin Yunengsih, Yuyun