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PENGARUH PREMI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH DI PT. BRI LIFE CABANG JAMBI Emi Eriyani; Sucipto Sucipto; Agustina Mutia
Jurnal Kajian dan Penalaran Ilmu Manajemen Vol. 2 No. 1 (2024): Januari : Jurnal Kajian dan Penalaran Ilmu Manajemen
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jkpim.v2i1.261

Abstract

The purpose of this study was to determine the influence and how much the premium and service quality have on customer satisfaction at pt. Bri life Jambi branch. This research uses a quantitative approach with primary data collection techniques in the form of a questionnaire of 48 respondents. It can be concluded that the variable premium and service quality have a significant effect on customer satisfaction. The results showed that the calculated t value for the premium variable (Xi) was 2.589 with a significance level of 0.013 because t calculated was greater than t table (2.589 <0.05), so it could be concluded that Ho was rejected and Ha was accepted which stated that there was premium significantly positive effect on customer satisfaction Bank BRI Life
THE EFFECT OF EXECUTIVE CHARACTERISTICS, CONSTITUTIONAL OWNERSHIP, PROFITABILITY, AND LEVERAGE ON TAX AVOIDANCE IN COAL SUB-SECTOR COMPANIES LISTED ON THE INDONESIA STOCK EXCHANGE FOR THE 2015-2020 PERIOD Melita Yuniza; Sucipto; Agustina Mutia
EKSYA : Jurnal Ekonomi Syariah Vol 4 No 1 (2023): JURNAL EKSYA: JURNAL EKONOMI SYARIAH
Publisher : Program Studi Ekonomi Syariah Sekolah Tinggi Agama Islam Negeri Mandailing Natal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56874/eksya.v4i1.1149

Abstract

This study aims to determine the influence of executive, constitutional ownership, profitability, and leverage against tax avoidance in the enterprise sub-sector coal, which memiliki owns shares sharia listed on the Indonesia Stock Exchange. The sampling technique in this study used purposive sampling. 11 coal sub-sector companies were sampled in the study during the 2015-2020 period. This research is a quantitative study using secondary data. The analysis technique in this research is panel data analysis. The results of this study indicate that the characteristics of the Executive, Constitutional Ownership, and Return on Assets affect Tax Avoidance. At the same time, the Debt to Equity Ratio does not affect Tax Avoidance.
Pengaruh Kepercayaan, Persepsi Manfaat, Dan Religiusitas Terhadap Keputusan Pembelian Menggunakan E-Money Pada Mahasiswa Uin Sts Jambi Muhamaad Rizki; Agustina Mutia; Muhammad Subhan
Journal of Student Research Vol. 1 No. 4 (2023): Juli: Journal of Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jsr.v1i4.1544

Abstract

Dalam beberapa tahun terakhir ini perkembangan sistem pembayaran yang berbasis teknologi telah mengubah secara signifikan arsitektur sistem pembayaran konvensional yang mengandalkan fisik uang sebagai instrumen pembayaran meski fisik uang sampai saat ini masih banyak digunakan masyarakat dunia sebagai alat pembayaran namun sejalan dengan perkembangan teknologi sistem pembayaran yang pesat pola pembayaran tunai atau cash secara berangsur beralih menuju pembayaran non tunai. Salah satu produk keuangan digital tersebut adalah uang elektronik (e-money).[1] Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kepercayaan, persepsi manfaat dan religiusitas terhadap keputusan pembelian menggunakana e-money. Metode penelitian yang digunakan yaitu kuantitatif deskriptif. Sampel yang diambil sebanyak 267 responden dengan teknik proportionate stratified random sampling. Penelitian ini menggunakan alat hitung spss versi 22. Hasil penelitian menggunakan analisis regresi linear berganda, uji t (parsial) dan uji f (simultan) didapatkan sebuah jawaban bahwa variabel kepercayaan, persepsi manfaat, dan religiusitas berpengaruh positif dan signifikan terhadap keputusan pembelian menggunakan e-money dengan hasil tersebut sekaligus menjawab tujuan dari penelitian.
Pengaruh Digital Marketing, Desain Produk, dan Kualitas Produk Terhadap Keputusan Pembelian (Studi Pada Distro Kedai Oblong Jambi) Rika Hubbina; Agustina Mutia; Marissa Putriana
Journal of Student Research Vol. 1 No. 5 (2023): September: Journal of Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jsr.v1i5.1768

Abstract

Dalam Islam setiap kegiatan bisnis harus taat pada dua prinsip, yaitu taat pada aturan atau tatanan moral yang ditetapkan Allah SWT. Dan empati, mensyukuri rahmat dan ciptaan Allah dengan cara menahan diri dari tindakan yang merugikan orang lain dan mencegah penyebaran praktik yang tidak etis. Digital marketing di Distro Kedai Oblong Jambi sudah bagus mereka mengenalkan distro mereka melalui media social seperti instagram tetapi pemilihan lokasinya kurang strategis karena berada didalam perumahan yang letaknya tidak dipinggir jalan. Sedangkan desain dan kualitas produk, telah berkembang dengan berbagai macam motif dengan kualitas yang bagus, namun hasil penjualan fluktuatif padahal seharusnya jika semua indikator produk tersebut telah diterapkan dapat mendorong minat konsumen untuk membeli produk sehingga menaikkan hasil penjualan. Penelitian in bertujuan untuk mengetahui pengaruh digital marketing, desain produk dan kualitas produk terhadap keputusan pembelian pada Distro Kedai Oblong Jambi. Metode penelitian yang digunakan kuantitatif deskriptif sampel yang diambil sebanyak 61 responden dengan menggunakan teknik non probability yakni teknik sampel aksidental yaitu teknik penentuan sampel berdasarkan kebetulan, siapa saja yang secara kebetulan atau insidental bertemu dengan peneliti. Hasil penelitian ini menyatakan bahwa digital marketing dan desain produk tidak berpengaruh positif terhadap keputusan pembelian. Sedangkan kualitas produk berpengaruh positif terhadap keputusan pembelian.
PENGARUH LABEL HALAL, BRAND IMAGE DAN LIFESTYLE TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN MUSLIM DI RESTORAN ICHIBAN JAMTOS JAMBI Meisha Nabilla Putri; Agustina Mutia; Erwin Saputra Siregar
Journal of Student Research Vol. 1 No. 6 (2023): November: Journal of Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jsr.v1i6.1808

Abstract

Munculnya suatu Brand besar pada suatu produk makanan membuat beberapa masyarakat muslim tertarik untuk ikut menikmati produk dari brand besar tersebut. Dan berubahnya gaya hidup di zaman generasi z membuat beberapa masyarakat muslim ikut menjadi konsumen pada brand makanan tersebut sehingga membuat beberapa konsumen muslim tidak terlalu memikirkan apakah brand makanan tersebut sudah bersertifikat halal atau belum. Penelitian ini bertujuan untuk mengetahui dan pengarus label halal,brand image, lifestyle terhadap keputusan pembelian konsumen muslim di Restoran Ichiban Jamtos Jambi. Metode yang digunakan penelitian ini kuantitatif, dan metode analisi data yang digunakan adalah uji koefisien determinasi. Sampel dalam penelitian ini adalah sebanyak 96 responden yang merupakan konsumen muslim Restoran Ichiban Jamtos Jambi. Hasil penelitian menunjukkan bahwa Label halal, brand image,lifestyle secara bersamaan berpengaruh signifikan terhadap keputusan pembelian. Hal ini dibuktikan dengan nilai adjusted R square (koefisien determinasi) sebesar 0,105 atau 10.5%. Pada pengujian asumsi klasik penelitian ini berdistribusi normal, tidak terjadi heteroskedastisitas, dan multikolinearitas.
PENGARUH FINANCIAL TECHNOLOGY SYARIAH PEER TO PEER LENDING DAN PAYMENT GATEWAY TERHADAP TINGKAT KINERJA UMKM KOTA JAMBI Sherly Pricilia; Agustina Mutia
Iqtishaduna: Jurnal Ilmiah Mahasiswa Hukum Ekonomi Syariah Vol 7 No 2 (2026): Januari
Publisher : Jurusan Hukum Ekonomi Syariah Fakultas Syariah dan Hukum Uin Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/iqtishaduna.v7i2.63737

Abstract

Abstrak Tujuan penelitian ini untuk mengetahui pengaruh fintech syariah peer to peer lending terhadap tingkat kinerja UMKM di Kota Jambi dan mengetahui pengaruh payment gateway terhadap tingkat kinerja UMKM di Kota Jambi. Metode yang digunakan adalah kuantitatif dengan data primer yakni penyebaran kuisioner kepada 100 responden. Dalam menghitung dan menganalisis data, peneliti memanfaatkan program Smart-Pls 4.0 dengan pendekatan Partial Least Square-Structural Equation Modeling (PLS-SEM). Hasil penelitian ini menunjukkan bahwa fintech syariah peer to peer lending berpengaruh positif dan signifikan terhadap tingkat kinerja UMKM di Kota Jambi karena dapat membantu pelaku UMKM dalam mendapatkan permodalan untuk menigkatkan usahanya. Payment gateway juga berpengaruh positif dan signifikan terhadap tingkat kinerja UMKM di Kota Jambi, keberadaan payment gateway akan membantu dan mempermudah dalam melakukan transaksi selama penjualan. Hasil perhitungan R-square menunjukkan bahwa 66,9% variabel kinerja UMKM dipengaruhi oleh fintech syariah peer to peer lending dan payment gateway. Sedangkan 33,1% dipengaruhi oleh faktor atau variabel lainnya. Kata kunci: Fintech Syariah, Peer to Peer Lending, Payment gateway, Kinerja UMKM.   Abstract The purpose of this study is to determine the effect of sharia peer-to-peer lending fintech on the performance level of MSMEs in Jambi City and to determine the effect of payment gateways on the performance level of MSMEs in Jambi City. The method used is quantitative with primary data, namely the distribution of questionnaires to 100 respondents. In calculating and analyzing the data, the researcher utilized the Smart-PLS 4.0 program with a Partial Least Squares-Structural Equation Modeling (PLS-SEM) approach. The results of this study indicate that Islamic fintech peer-to-peer lending has a positive and significant impact on the performance level of SMEs in Jambi City, as it helps SME operators obtain capital to enhance their businesses. Payment gateways also have a positive and significant impact on the performance level of SMEs in Jambi City, as the presence of payment gateways facilitates and simplifies transactions during sales. The R-square calculation results indicate that 66.9% of SME performance variables are influenced by Islamic fintech peer-to-peer lending and payment gateways, while 33.1% are influenced by other factors or variables. Keywords: Sharia Fintech, Peer to Peer Lending, Payment Gateway, SME Performance.
Pengaruh Literasi Keuangan dan Perilaku Keuangan terhadap Pengelolaan Keuangan Ibu Rumah Tangga di Desa Sido Mulyo Kabupaten Tebo Latifah Oktanavia; Agustina Mutia
MANABIS: Jurnal Manajemen dan Bisnis Vol. 4 No. 4 (2025): Desember 2025
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/manabis.v4i4.6233

Abstract

This study aims to determine the influence of financial literacy and financial behavior on the financial management of housewives in Sido Mulyo Village, Tebo Regency. The phenomenon shows that many housewives experience difficulties in managing family finances due to a lack of financial understanding and uncertain income. This study used a quantitative approach with a survey method, involving 91 housewives as a sample. Data were collected through questionnaires and analyzed using multiple linear regression techniques with the help of the SmartPLS 4.0 application. The results showed that financial literacy partially had a positive and significant effect on financial management. However, financial behavior did not have a significant effect on housewives' financial management. The conclusion of this study is that the higher the level of financial literacy and financial behavior of housewives, the better their financial management will be. Therefore, increasing financial education and awareness is essential so that housewives can manage family finances more effectively and sustainably.
Pengaruh Literasi Keuangan Syariah, Religiusitas Dan Literasi Digital Terhadap Keputusan Mahasiswa Menabung Pada Bank Syariah (Study Pada Mahasiswa FEB UIN Jambi) Susi Ulandari; Agustina Mutia; Mutmainnah
CITACONOMIA : Economic and Business Studies Vol. 5 No. 02 (2026): April - Juni
Publisher : CITACONOMIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/citaconomia.v5i02.3223

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh literasi keuangan syariah, religiusitas, dan literasi digital terhadap keputusan mahasiswa menabung pada bank syariah. Penelitian ini menggunakan metode kuantitatif dengan pendekatan survei terhadap 94 mahasiswa Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Sultan Thaha Saifuddin Jambi angkatan 2022–2024 yang dipilih menggunakan teknik stratified sampling. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan program Statistical Package for the Social Sciences (SPSS) dengan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa literasi keuangan syariah berpengaruh positif dan signifikan terhadap keputusan mahasiswa menabung di bank syariah. Sementara itu, religiusitas tidak berpengaruh signifikan terhadap keputusan menabung. Literasi digital berpengaruh positif dan signifikan terhadap keputusan mahasiswa menabung di bank syariah. Namun secara simultan literasi keuangan syariah, religiusitas, dan literasi digital bersama-sama berpengaruh signifikan terhadap keputusan mahasiswa menabung di bank syariah. Temuan ini menunjukkan bahwa pemahaman keuangan syariah dan kemampuan memanfaatkan teknologi digital menjadi faktor penting dalam mendorong mahasiswa untuk menabung di bank syariah.
Pengaruh Pendapatan dan Tingkat Pendidikan terhadap Konsumsi Rumah Tangga Provinsi Jambi Periode 2019-2023 Nur Ismi Nabila; Agustina Mutia; Sri Rahma
ARZUSIN Vol 5 No 6 (2025): DESEMBER
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v5i6.8586

Abstract

Although household consumption has long been a central focus in economic studies, research that specifically examines the influence of income and education level on household consumption in Jambi Province using recent panel data remains relatively limited. This study aimed to analyze the effect of income and education level on household consumption in Jambi Province during the 2019–2023 period, both partially and simultaneously. A quantitative approach with a panel data design was employed, using secondary data from the Jambi Province Central Bureau of Statistics (Badan Pusat Statistik/BPS) and BPS of regencies/cities in Jambi Province for the 2019–2023 period. The data were analyzed using descriptive statistics and panel data regression, including model selection through the Chow test, Hausman test, and Lagrange Multiplier test, as well as hypothesis testing using the t-test and F-test with the assistance of EViews 12 software. The findings indicated that, partially, income had a positive and significant effect on household consumption in Jambi Province, and education level likewise had a positive and significant effect on household consumption. Simultaneously, income and education level had a significant effect on household consumption in Jambi Province during the 2019–2023 period. These results affirm that income and education level are important factors in promoting higher household consumption and should be prioritized in the formulation of policies aimed at improving societal welfare. The implications of this study provide input for local governments in designing policies oriented toward strengthening income and expanding access to education to enhance household welfare.
Pengaruh Kualitas Produk, Harga dan Kualitas Pelayanan terhadap Kepuasan Konsumen (Studi pada Warung Lindekss Kota Jambi) Yuwita Rapita Sari; Agustina Mutia; Rabiyatul Alawiyah
ARZUSIN Vol 6 No 1 (2026): FEBRUARI
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i1.8944

Abstract

The rapid development of the culinary industry and the increasing share of household expenditure on food consumption have intensified competition among business actors, making customer satisfaction a key factor in ensuring business sustainability. However, studies that specifically examine the influence of product quality, price, and service quality on customer satisfaction in local micro-scale culinary enterprises remain relatively limited, particularly in the context of Warung Lindekss in Jambi City. This study aimed to analyze the effect of product quality, price, and service quality on customer satisfaction at Warung Lindekss Jambi City. A quantitative approach with a survey design was employed, involving 96 respondents selected using a simple random sampling technique. Data were collected through a structured questionnaire and analyzed using multiple linear regression with the aid of EViews software. The results showed that product quality and service quality had a positive and significant effect on customer satisfaction, whereas price did not have a significant effect. Simultaneously, product quality, price, and service quality had a significant effect on customer satisfaction. These findings reinforce the concept of customer satisfaction in marketing theory, which emphasizes product and service quality as the main determinants of satisfaction, while also providing practical implications for micro-scale culinary business owners to optimize product and service quality in order to enhance customer satisfaction and loyalty, as well as opening avenues for further research through an expanded scope and the inclusion of additional variables related to customer satisfaction.