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All Journal AKSIOMA: Jurnal Program Studi Pendidikan Matematika Transformasi: Jurnal Pengabdian Masyarakat Jurnal Elemen E-Dimas: Jurnal Pengabdian kepada Masyarakat HISTOGRAM: Jurnal Pendidikan Matematika Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Science and Mathematics Education Unisda Journal of Mathematics and Computer Science (UJMC) IRJE (Indonesian Research Journal in Education) Buana Matematika : Jurnal Ilmiah Matematika dan Pendidikan Matematika Martabe : Jurnal Pengabdian Kepada Masyarakat JEMST: Journal of Education in Mathematics, Science, and Technology JPM : Jurnal Pendidikan Matematika Dedication : Jurnal Pengabdian Masyarakat Jurnal Absis : Jurnal Pendidikan Matematika dan Matematika Jurnal Abdi Insani SEPREN: Journal of Mathematics Education and Applied Range : Jurnal Pendidikan Matematika Jurnal Statistika dan Matematika (Statmat) Journal of Science and Technology MATH-EDU: Jurnal Ilmu Pendidikan Matematika Fraktal: Jurnal Matematika dan Pendidikan Matematika Brillo Journal Edumatica: Jurnal Pendidikan Matematika Dedication : Jurnal Pengabdian Masyarakat IndoMath: Indonesia Mathematics Education Mathematical Journal of Modelling and Forecasting Journal of Mathematics Theory and Applications
Cecilia Novianti Salsinha
Program Studi Pendidikan Matematika, Universitas Timor
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Journal of Science and Technology

 1 
Analisis Faktor-Faktor Yang Mempengaruhi Tingkat Kepuasan Anggota Terhadap Pengguna Jasa di KSP Kopdit Swasti Sari Cabang Atambua Cecilia Novianti Salsinha; Yovita Alves Amsikan; Eva Binsasi
Journal of Science and Technology Vol 2, No 2: September 2022
Publisher : UIN Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/jostech.v2i2.4522

Abstract

The lack of employees at KSP Kopdit Swasti Sari Atambua branch where often employees in the finance department (tellers) concurrently serve as customer service and very few employees in the credit staff so that the survey of the borrower's location is delayed. Loans and loan interest rates are often compared to other cooperatives so that these cooperatives are required to compete with other cooperatives or business entities. Experienced several office location changes. The purpose of this study was to determine the effect of service quality, product quality and company image on member satisfaction. The population of this study were all members of KSP Kopdit Swasti Sari Atambua branch, totaling 3,707 people with a sample of 98 people. The data collection instrument used a questionnaire. The data analysis method used is multiple linear regression. The results of this study indicate that product quality and company image variables affect member satisfaction by 22.7%. The multiple linear regression equation is obtained Y=25,233+0,333X2+0,197X3
Co-Authors Agustina Hoar Agustinus Giovandi Laki Aloisius Loka Son Amsikan Stanislaus Andhy Rudhito, Marcellinus Anunut, Ardi Plasidus Bano, Elinora Naikteas Bees, Nene Lodiana Bete, Elviana Bete, Hendrika Binsasi, Eva Bone, Dominifridus Chatarina Enny Murwaningtyas Deda, Yohanis Ndapa Dina Timutang Dominifridus Bone Ebenhaiser Liunokas Eduardus Beo Seso Delvion Eva Binsasi Farida Daniel Fitriani Fitriani Fitriani Fitriani Gotlif Onirca Sina Hall, Eric Steven Hendrika Yeni Meti Hermina Disnawati, Hermina Hijriani, Lailin Hijriani, Lailin Hongki Julie Januario Pareira Jeniana Martha Prima Asa Julita Clarita Bete Kasa, Andreas Roberto Kolloh, Fanda Apriani Kresentius Iku Kobesi Mada, Grandianus Maifa, Talisadika Serrisanti Marcelina Nikola De Albergati Luty Marcellinus Andhy Rudhito Margareta Rodrigues Gomes Maria Alfiado Leu Maria Erwinda Kefi, Winda Maria Naimnule Mau, Maria Sensiana Meiva M. L. Siahaan Melissa Aeudia Daullu Minanur Rohman mone, ferdinandus Mun, Beatrix Farena Naimnule, Maria Nifu, Martha Marsela Oktovianus Mamoh Sanbein, Anita Fanu Selestina Nahak Semuel Ibrahim Amalo Siahaan, Meiva Marthaulina Lestari Simamarta, Justin Eduardo Simarmata, Justin Eduardo Solo, Prudensius Manek Maria Fransiska Venidora Stanislaus Amsikan Stanislaus, Amsikan Sulasri Suddin Tefa, Maria Angela Christin Timo, Maria Elisabeth Timutang, Moses Wua Laja, Yosepha Patricia Yakoba Yusina Muanley Yanpitherszon Liunokas Yeni Rafita Sihombing Yohanes Jefrianus Kehi Yovita Alves Amsikan Zulkaidah Nur Ahzan