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All Journal Ensiklopedia of Journal PREPOTIF : Jurnal Kesehatan Masyarakat Community Engagement and Emergence Journal (CEEJ) Jurnal Abdidas JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Informatika Medis (J-INFORMED) Jurnal Pengabdian Cendikia Nusantara Miracle Get Journal Sustainable Applied Modification Evidence Community Journal of Health Service Administration and Hospital Management Research and Evidence on Knowledge in Administration and Management — Medical Electronic Data and Information Systems
Rafika Aini
STIKES Dharma Landbouw
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Utilisation of Natural Resources for Ecotourism Development in Community Service Programme Mila Sari; Fathia Rahmadini; Kalasta Ayunda Putri; Handri Maika Saputra; Rafika Aini
Sustainable Applied Modification Evidence Community (SAMEC) Vol 2 No 1 (2025): June, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/samec.v2i1.161

Abstract

Community-based ecotourism (CBET) is one of the most popular ecotourism programs in the world. This study uses a qualitative descriptive approach that aims to comprehensively describe the process of utilizing natural resources in developing ecotourism through community service programs. Data collection was conducted through several main techniques, namely participant observation, in-depth interviews, and focus group discussions (FGDs). Focus group discussions were aimed at key informants who had knowledge and active involvement in ecotourism development, to explore experiences, challenges, and strategies used in program implementation. Thematic analysis techniques were used to identify patterns, main themes, and relationships between variables in the context of ecotourism based on the use of natural resources. The results of the quantitative descriptive analysis show that the level of community participation in the ecotourism activities is in the very high category, with an average score of 4.21 out of 5 and a participation frequency of 87.5%. High community involvement, the formation of institutions such as Pokdarwis, and increased environmental understanding indicate that the Community-Based Ecotourism model can be implemented effectively at the village level.
Edukasi Dan Simulasi Pengujian Sistem Aplikasi Customer Care Penanganan Keluhan Elektronik Untuk Meningkatkan Layanan Di Rumah Sakit Mutiara Bunda Padang Alfauzain, Alfauzain; Srimayarti, Berly Nisa; Wijayanto, Tri; Aini, Rafika; Aulia, Mirza; Putra, Deni Maisa; Putra, Hendra Nusa; Wisandra, Ade; Azizi, Sarah Nur
Community Engagement and Emergence Journal (CEEJ) Vol. 5 No. 1 (2024): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v5i1.3996

Abstract

Transformasi digital dalam teknologi informasi di Rumah Sakit salah satunya dengan penerapan sistem aplikasi customer care yang mendukung penanganan keluhan pelanggan secara elektronik oleh unit kerja terkait untuk meningkatkan layanan sesuai indikator mutu nasional Rumah Sakit dalam hal kecepatan waktu tanggapan keluhan dan kepuasan pasien. Sistem ini akan membantu pihak rumah sakit dalam mengelola pengaduan keluhan pelanggan, disposisi keluhan kepada unit yang bersangkutan dan memantau secara online proses penanganan yang dilakukan sehingga membentuk sebuah alur kerja tata kelola dalam penanganan keluhan elektronik serta menghasilkan laporan penanganan keluhan sesuai indikator tingkat atau dampak risiko sesuai level keluhan berupa warna merah (ekstrim), kuning (tinggi), hijau (rendah), berdasarkan data dari petugas. Sistem aplikasi  bermanfaat dalam meningkatkan layanan rumah sakit mengacu kepada indikator nasional mutu rumah sakit berdasarkan Peraturan Menteri Kesehatan (Permenkes)  Nomor 20 tahun 2022 pasal 4 tentang Indikator Nasional Mutu Pelayanan Kesehatan di Rumah Sakit dalam penanganan keluhan. Dengan demikian, edukasi dan pengujian sistem aplikasi customer care penanganan keluhan secara elektronik sebagai upaya membantu pihan Rumah Sakit melaksanakan tata kelola pengaduan keluhan pelanggan untuk kemudahan penyelesaian dan monitoring tindaklanjut keluhan. Pengabdian kepada masyarakat dilakukan di Rumah Sakit Mutiara Bunda Padang Provinsi Sumatera Barat kepada petugas dan pimpinan customer care dan unit kerja terkait .  Metode yang digunakan adalah dengan edukasi melalui tahap perencanaan, pelaksanaan pengujian rancangan alur kerja sistem dan aplikasi, observasi, evaluasi serta refleksi hal ini bertujuan guna memberikan pemahaman tentang manajemen pengaduan keluhan elektronik. Hasil kegiatan menunjukkan bahwa edukasi dan pengujian berjalan dengan lancar serta diharapkan peserta dapat menerima materi terutama yang disimulasikan kepada masing-masing petugas terkait. 
Capital Structure, Asset Turnover, and Service Quality among IDX-Listed Private Hospital Groups: Evidence from Panel Data Analysis Rafika Aini
Journal of Health Service Administration and Hospital Management Vol. 2 No. 1 (2026): January, 2026
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/laceri.v2i1.539

Abstract

This study examines the association between capital structure and asset utilization with service quality among IDX-listed private hospital groups in Indonesia. The study employs an observational quantitative design using panel data rather than a causal-comparative approach. The sample consists of seven hospital groups observed over the 2021–2024 period, resulting in 28 firm-year observations. Financial data were obtained from audited annual reports, while service quality is measured using the Patient Satisfaction Index (PSI) reported in sustainability reports. National Quality Indicators (NQI) are used only as contextual references and are not included in the regression model. The empirical model applies panel data regression to estimate the relationship between Debt to Equity Ratio (DER), Total Asset Turnover (TATO), and PSI. The findings indicate that DER is negatively associated with PSI, while TATO shows a positive association. These results should be interpreted as statistical associations rather than causal relationships. The study contributes by providing empirical evidence on how financial indicators relate to perceived service quality within the context of Indonesian private hospital groups.
Analysis of Hospital Reporting Compliance with National Quality Indicators (NQI) on the Ministry of Health's SIRS Online Platform: Determinants and Implications for Service Transparency Rahayu Tri Nuritasari; Arlia; Miftahul Jannah; Rafika Aini; Mirza Aulia
Journal of Health Service Administration and Hospital Management Vol. 1 No. 1 (2025): January, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/jhsah.v1i1.341

Abstract

Hospital reporting compliance with the National Quality Indicators (NQI) on the Ministry of Health’s SIRS Online platform plays a key role in evaluating and managing Indonesia’s healthcare quality. This study assesses the level of hospital reporting adherence, identifies significant influencing factors, and explores implications for service transparency. Using cross-sectional quantitative analysis of national secondary data from 2019 to 2024, the research analyzed data from all active hospitals reporting on SIRS. Descriptive and regression analyses revealed a compliance increase from 58% to 72%, with significant variation across provinces and hospital classes. Key determinants positively impacting compliance were human resource capacity, digital information technology support, and leadership commitment. Persistent challenges include infrastructural limitations, cultural resistance, and inconsistent data quality. Strengthening workforce skills, advancing interoperable digital systems, and fostering a transparent reporting culture are essential to improve accountability and public trust. The study underscores the critical need for collaboration between the government and hospital institutions to optimize reporting systems, thereby enhancing healthcare service quality across Indonesia.
The Influence of KARS Accreditation Status (Paripurna vs. Non-Paripurna) on Patient Satisfaction Ratings: A Case Study of Public Sentiment Analysis on Google Maps Reviews Rafika Aini; Mila Sari
Journal of Health Service Administration and Hospital Management Vol. 1 No. 2 (2025): July, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/laceri.v1i2.429

Abstract

The quality stability of healthcare services in Indonesia is critically influenced by the Hospital Accreditation Commission (KARS) certification, which functions as a formal regulatory system ensuring compliance with national standards. Despite this, a gap persists between formal accreditation status (Paripurna vs. Non-Paripurna) and actual patient satisfaction, particularly as reflected in public sentiment on digital platforms like Google Maps. This study aims to analyze the correlation between KARS accreditation levels and patient satisfaction ratings derived from sentiment analysis of over 50,000 Indonesian-language Google Maps reviews spanning 2020–2025. Employing a quantitative correlational design, the research integrates ordinal accreditation data and sentiment classification results generated through advanced machine learning methods (LSTM/Naïve Bayes). The analysis utilized Spearman’s rank correlation to assess the association between hospital accreditation status and aggregated sentiment scores. Findings reveal a statistically significant but weak positive correlation (ρ = 0.215, p < 0.001), indicating that higher formal accreditation does not strongly predict better patient-perceived quality. Negative sentiments notably cluster around non-technical service issues such as staff empathy and administrative delays, highlighting deficiencies unaddressed by the accreditation framework. These results suggest the need for hospital management and policymakers to incorporate digital patient feedback as a critical complement to traditional quality assurance measures. The study advocates for integrating Patient Reported Experience Measures (PREMs) from online sources into KARS standards and encourages future research using diagnostic tools like Root Cause Analysis to target underlying causes of patient dissatisfaction. This comprehensive approach aims to close the gap between institutional compliance and patient experience, promoting sustainable improvements in healthcare service quality in Indonesia.
Analysis of the Completeness of the Summary of Inpatient Discharge in Support of the Health Insurance Claim Process Rafika Aini; Vitratul Illahi
Research and Evidence on Knowledge in Administration and Management — Medical Electronic Data and Information Systems Vol. 2 No. 1 (2026): March, 2026
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/rekammedis.v2i1.707

Abstract

Completeness of the inpatient summary of discharge is an important component of medical records in supporting health insurance claims. Incompleteness of this document can cause verification problems, file returns, and delayed claim payments. This study aims to analyze the completeness of the inpatient summary of discharge in supporting the health insurance claim process. The study used a quantitative method with an analytical cross-sectional design and was conducted at the Medical Record Installation of dr. Rasidin Hospital, Padang. The population consisted of all inpatient medical record files of BPJS participants submitted for claims. A sample of 180 files was selected using systematic random sampling. Data were collected through observation using a discharge summary completeness checklist and health insurance claim status review. Univariate analysis used frequency distribution, while bivariate analysis used the Chi-Square test with a 95% confidence level. The results showed that 154 files (85.6%) were complete and 26 files (14.4%) were incomplete. A total of 165 files (91.7%) were processed without problems, while 15 files (8.3%) had pending claims. The Chi-Square test showed a significant relationship between discharge summary completeness and health insurance claims (p=0.001). The Odds Ratio (OR) of 8.25 (95% CI: 2.89–23.57) indicated that incomplete discharge summaries had 8.25 times greater odds of pending claims. Hospitals should strengthen monitoring, periodic medical record audits, and staff compliance to optimize the claims process.
The Effectiveness of School-Based Nutrition Education Programs in Improving Adherence to Iron Supplementation Among Adolescent Girls Telvie Kasenda; Rafika Aini
Miracle Journal Get Press Vol 3 No 3 (2026): August, 2026
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/mgj.v3i3.851

Abstract

Background: Weekly iron and folic acid supplementation (WIFAS) is a key school-based strategy for preventing iron deficiency among adolescent girls, yet adherence remains suboptimal. Nutrition education may improve knowledge, attitudes, and adherence by addressing behavioral barriers. Purpose: This study evaluated the effectiveness of an eight-week school-based nutrition education program in improving nutrition knowledge, attitudes toward iron supplementation, and adherence to weekly iron tablet consumption among adolescent girls. Methods: A quasi-experimental pretest–posttest control group study involved 180 female students aged 15–18 years from two public senior high schools in Padang City, West Sumatra, Indonesia. Ninety students received the intervention; 90 received routine school health services. The intervention comprised weekly interactive education, audiovisual materials, peer-group discussions, educational booklets, and teacher-supported monitoring. Knowledge and attitudes were assessed via questionnaires; adherence was evaluated using weekly monitoring records, supervised supplementation, and teacher-verified consumption. Adherence was defined as consuming ≥80% of prescribed weekly tablets. Results: Nutrition knowledge increased significantly in the intervention group from 61.8±10.5 to 86.7±8.4 (p<.001), versus 62.4±9.8 to 67.2±9.1 in controls (p=.061). Attitude scores rose from 52.6±6.7 to 66.9±5.3 in the intervention group (p<.001), versus 53.1±6.5 to 55.0±6.1 in controls (p=.087). Adherence increased from 46.7% to 84.4% in the intervention group and from 48.9% to 58.9% in controls. Logistic regression indicated intervention participation was associated with higher adherence (adjusted OR=4.73; 95% CI: 2.41–9.28; p<.001). Conclusion: The school-based nutrition education program was associated with improved knowledge, attitudes, and adherence to weekly iron supplementation among adolescent girls.
Co-Authors Al Ashari, Muhammad Alfauzain, Alfauzain Andini, Septhia Putri Arlia Aulia, Mirza Azizi, Sarah Nur Bhagas Yudhanto, Satrio DEWI FITRIANI Dewi, Siti Handam Dian Novita Fathia Rahmadini Fitri, Aznila Fitriani, Yessy Handam Dewi, Siti Handayuni, Linda Handri Maika Saputra Hariani, Meta Hartati Hartati Hasibuan, Rira Fauziah Hendra Nusa Putra Husni, Lailatul Ilahi, Vitratul Kalasta Ayunda Putri Kamala, Intan Leonard, Devid Maisharoh Makmur Hidayat MIFTAHUL JANNAH Mila Sari Mila Sari Mirza Aulia Oktamianiza Oktamianiza Putra, Deni Maisa Rahmadhani Rahmadhani, Rahmadhani Srimayarti, Berly Srimayarti, Berly Nisa Telvie Kasenda Tri Wijayanto, Tri Vitratul Illahi Wisandra, Ade Yudhanto, Satrio Bhagas