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All Journal Jurnal Pengabdian kepada Masyarakat Nusantara Journal of Sustainable Tourism and Entrepreneurship Studi Ilmu Manajemen dan Organisasi Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Toba: Journal of Tourism, Hospitality, and Destination Jurnal Ilmiah Hospitality Management Jurnal Indonesia Sosial Sains Journal of Artificial Intelligence and Digital Business Indonesian Journal of Applied and Industrial Sciences (ESA) Jurnal Multidisiplin West Science Jurnal Penelitian dan Pengabdian Masyarakat Journal of Hotel Management
Clearesta Adinda
Politeknik Pariwisata Bali
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences Other

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The Effect of Job Stress on Employee Performance at Holiday Inn Resort Baruna Bali Ni Made Githa Hapsari Kaniya Devi; Irene Hanna H Sihombing; Clearesta Adinda
Jurnal Indonesia Sosial Sains Vol. 5 No. 09 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i09.1230

Abstract

Job stress is an important factor that can affect employee performance in a company, especially in the hospitality industry which faces high pressure and consistent service demands. This study aims to examine the effect of job stress on employee performance at Holiday Inn Resort Baruna Bali. This research uses a quantitative approach with a sample size of 110 respondents with a total sampling method, namely saturated samples. Data collection was carried out by distributing digital questionnaires through Google Forms, which used a 5-point Likert scale. Data analysis techniques used are classical assumption test, simple linear regression, t-test and coefficient of determination. The results of this study indicate that job stress has a negative and significant effect on employee performance. The job stress variable is negative with a beta value of -0.496 An increase in job stress (X) will result in a decrease in employee performance.
Pengaruh Online Customer Review, Rating dan Deskripsi Terhadap Minat Beli Kamar Sanctoo Suites & Villas Pada TripAdvisor Adyatma, Prastha; Adinda, Clearesta
JURNAL BISNIS HOSPITALITI Vol 12 No 2 (2023): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v12i2.1213

Abstract

This research aims to investigate the influence of Online Customer Review, Rating, and Description on the purchase intent of Sanctoo Suites & Villas rooms on the TripAdvisor platform. The methodology employed is quantitative, involving the distribution of questionnaires to TripAdvisor users. The study's findings indicate that, significantly, it is the description that affects purchase intent. In the data analysis, it was discovered that the information conveyed through the description has a stronger positive impact compared to online customer reviews and ratings in influencing the purchase intent of potential guests. An informative and compelling description assists potential guests in forming a better understanding of the experience they can expect when staying at Sanctoo Suites & Villas. These results offer valuable guidance to property owners in optimizing their descriptions to enhance attraction and booking conversion. This research provides important insights into the significance of descriptive information in consumer decision-making in the digital era, particularly in the hospitality industry. The practical implications of these findings suggest that property owners should prioritize improving the quality of their descriptions to capture greater purchase intent from potential guests on the TripAdvisor platform.
Pendampingan Desa Wisata Politeknik Pariwisata Bali di Desa Wisata Cemagi Diwyarthi, Ni Desak Made Santi; Witarsana, I Gusti Agung Gede; Pratiwi, Kadek Andita Dwi; Suastini, Ni Made; Jata, I Wayan; Adyatma, Prastha; Adinda, Clearesta; Pratama, I Wayan Adi
Jurnal Penelitian dan Pengabdian Masyarakat Vol. 2 No. 3 (2024): August 2024
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/jp2m.v2i3.240

Abstract

The purpose of community service activities is to carry out the socialization of the tourist village program, which was carried out by the Hospitality Management Study Program, Bali Tourism Polytechnic, on June 23, 2023. The implementation of community service activities is carried out through the delivery of material related to the socialization of government regulations on tourist villages, the scope and steps in managing tourist villages, including accommodation related to tourist villages, in an effort to identify the various strengths, weaknesses, obstacles and opportunities faced by Cemagi Tourism village. The Cemagi Tourism Village study involved 25 community members, accommodation business managers, village government, and village community organizations. The results found that Cemagi Tourism Village has the strengths of beautiful and unique natural resources and a calm atmosphere, weaknesses in the form of tourism facilities and products that characterize it, opportunities in the form of infrastructure development and promotion that support tourism growth and increase attractiveness for visitors, and threats in the form of competition with other tourist destinations in Bali that are close to each other, and environmental impacts due to the surge in visitors can damage the natural preservation of Cemagi village
Pengaruh Pemasaran Konten Melalui Instagram @Rockbarbali Terhadap Minat Beli Tamu di Rock Bar Bali Dewa Ayu Noviari Wedanti; Ni Desak Made Santi Diwyarthi; Clearesta Adinda
Jurnal Multidisiplin West Science Vol 3 No 10 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i10.1654

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh firm generated content terhadap minat beli tamu, pengaruh electronic word of mouth terhadap minat beli tamu, serta pengaruh firm generated content dan electronic word of mouth secara simultan terhadap minat beli tamu di Rock Bar Bali. Data dikumpulkan melalui kuesioner yang disebarkan kepada pengikut akun Instagram Rock Bar dan dianalisis menggunakan SPSS versi 25. Teknik analisis data yang digunakan dalam penelitian ini adalah uji asumsi klasik, analisis regresi linear berganda, uji t, uji F, koefisien determinasi Hasil penelitian menunjukkan bahwa firm generated content dan electronic word of mouth secara signifikan dan positif mempengaruhi minat beli tamu. Kontribusi kedua variabel ini terhadap minat beli mencapai 73,5%. Temuan ini menunjukkan bahwa strategi marketing yang berfokus pada pembuatan konten berkualitas dan mendorong ulasan positif dari pengunjung dapat menjadi strategi yang efektif untuk meningkatkan minat beli tamu di Rock Bar Bali.
Do the Leadership Has an Impact toward Employee Performance at KUBE Hotel in Ubud? Anak Agung Dhimas Dharmika Pemayun; Ni Desak Made Santi Diwyarthi; Clearesta Adinda
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 3 No. 4 (2024): November 2024
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v3i4.4432

Abstract

Employees play a crucial role in creating added value for a company through innovation, operational efficiency, and excellent customer service. Leadership factors have a significant role in determining the success of an organization's goals in building good employee performance. Motivated by several employee performance issues, this research aims to examine how the leadership style applied at Hotel KUBE, influences employee performance. The data collected in this study consist of questionnaire responses from a sample of 57 participants using purposive sampling. Purposive sampling is a non-probability sampling technique in which the researcher selects samples based on specific considerations or objectives deemed relevant to the study. The sample selection is carried out intentionally to ensure that the samples possess certain characteristics required to answer the research questions. According to the theories of Sugiyono (2017) and Etikan and Bala (2020), purposive sampling is used when researchers have specific criteria or considerations in selecting research subjects, so the selected subjects are expected to provide in-depth information. Data collection utilized Likert scale questionnaires. The data analysis technique employed simple linear regression analysis, t-test, and coefficient of determination test. Based on the analysis and discussion, it can be concluded that the Leadership Style does not have a significant influence on employee performance at Hotel KUBE, with an R2 value of 0.082 or 8.2%. The calculated t-value of -2.213 is smaller than the t-table value of 1.673, and the significance value is <α = 0.031 < 0.005.
The Impact of Leadership and Work Environment on Employee Performance at Aloft Bali Seminyak Hotel : Pengaruh Kepemimpinan dan Lingkungan Kerja terhadap Kinerja Karyawan Hotel Aloft Bali Seminyak Permatasari, Nindy; Sihombing, Irene Hanna H.; Adinda, Clearesta
Jurnal Ilmiah Hospitality Management Vol. 15 No. 1 (2024): December 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v15i1.286

Abstract

This study examines the impact of leadership style and work environment on employee performance at the Aloft Bali Seminyak Hotel. Employee performance plays a crucial role in the success of any company, particularly in the hospitality industry, where service quality directly affects customer satisfaction and business outcomes. A good leadership style and a positive work environment can significantly enhance employee performance, while poor leadership and work conditions can detract from it. The study utilized a quantitative approach, collecting data from 42 respondents through questionnaires using a 5-point Likert scale to assess 49 statement items. The data were analyzed using multiple linear regression, t-test, f-test, and the coefficient of determination, processed with SPSS version 26 for Windows. The results show that leadership style and work environment together explain 61% of the variance in employee performance, with the remaining 39% influenced by factors not explored in this study. The findings reveal that both leadership and work environment have a significant positive effect on employee performance. Effective leadership, characterized by support, motivation, and clear communication, boosts job satisfaction and productivity. Similarly, a conducive work environment, including appropriate work conditions and teamwork, contributes to enhanced employee engagement and performance. This study highlights the importance of leadership style and a supportive work environment in driving employee performance in the hospitality sector. It suggests that hotel management should prioritize leadership development and create a positive work environment to improve employee outcomes, which in turn can enhance the overall success of the organization.
The Effect of Job Stress on Employee Performance at Holiday Inn Resort Baruna Bali Ni Made Githa Hapsari Kaniya Devi; Irene Hanna H Sihombing; Clearesta Adinda
Jurnal Indonesia Sosial Sains Vol. 5 No. 09 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i09.1230

Abstract

Job stress is an important factor that can affect employee performance in a company, especially in the hospitality industry which faces high pressure and consistent service demands. This study aims to examine the effect of job stress on employee performance at Holiday Inn Resort Baruna Bali. This research uses a quantitative approach with a sample size of 110 respondents with a total sampling method, namely saturated samples. Data collection was carried out by distributing digital questionnaires through Google Forms, which used a 5-point Likert scale. Data analysis techniques used are classical assumption test, simple linear regression, t-test and coefficient of determination. The results of this study indicate that job stress has a negative and significant effect on employee performance. The job stress variable is negative with a beta value of -0.496 An increase in job stress (X) will result in a decrease in employee performance.
The Influence of Price on Consumer Purchase Interest at Nusa Dua Beach Hotel & Spa Paramarta, Kadek Yoga; Suastini, Ni Made; Adinda, Clearesta
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 3 No. 6 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v3i6.11298

Abstract

The hotel implements strategies to increase consumer purchasing interest, one of which is through an optimal pricing policy. The purpose of this study is to analyze the effect of price on consumer purchasing interest. This study was conducted at Nusa Dua Beach Hotel & Spa, Bali, with a population of 97 tourists who had visited the official website of Nusa Dua Beach Hotel & Spa but had never stayed there. This study utilized primary data in the form of a questionnaire (questionnaire) filled out by the respondents and returned to the researcher. The sampling method in this study was to implement the incidental sampling technique. The analysis method used simple linear regression with SPSS version 25 for Windows. This study shows the results that the Price variable (X) has a significant effect on Purchase Interest (Y) with a calculated t value> t table = 16.103> 1.661 and a significance value <α = 0.000 <0.05. It can be interpreted that this study shows the results that price has a positive and significant effect on Purchase Interest at Nusa Dua Beach Hotel & Spa.
Pengaruh Pelatihan terhadap Kinerja Karyawan Food & Beverage Service di Hotel KAR Bali Arya Saputra, I Nyoman; Jata, I Wayan; Adinda, Clearesta; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 4 No 07 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i07.2480

Abstract

Sumber daya manusia merupakan aset utama dalam mendukung pencapaian tujuan perusahaan, khususnya di industri perhotelan yang menuntut pelayanan berkualitas tinggi. Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan terhadap kinerja karyawan pada Hotel KAR Bali. Penelitian ini melibatkan seluruh karyawan food & beverage service sebanyak 48 orang sebagai responden dengan teknik sampel jenuh. Data yang digunakan berupa data primer melalui kuesioner serta data kuaalitatif dari wawancara dan data guest comment. Analisis dilakukan menggunakan regresi linear sederhana dengan bantuan SPSS versi 30. Hasil penelitian menunjukkan bahwa pelatihan berpengaruh positif dan signifikan terhadap kinerja karyawan. Dengan demikian, pelatihan terbukti berperan penting dalam meningkatkan kinerja karyawan di sektor food and beverage service di Hotel KAR Bali.
Pengaruh Motivasi dan Lingkungan Kerja terhadap Kinerja Karyawan Front Office di FAR Bali Diandra Parasara, Ni Putu; Jata, I Wayan; Adinda, Clearesta; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 4 No 08 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i08.2518

Abstract

Industri perhotelan di Bali menghadapi persaingan yang semakin ketat seiring dengan meningkatnya jumlah kunjungan wisatawan domestik maupun mancanegara. Kondisi ini menuntut setiap hotel, khususnya hotel berbintang lima seperti FAR Bali, untuk terus meningkatkan kualitas pelayanan guna memenuhi ekspektasi tamu. Salah satu aspek penting dalam pelayanan hotel adalah kinerja karyawan front office yang berperan dalam menciptakan kesan pertama terhadap tamu. Mengingat pentingnya peran tersebut, penelitian ini dilakukan dengan tujuan untuk mengetahui sejauh mana pengaruh motivasi dan lingkungan kerja terhadap kinerja karyawan front office di FAR Bali. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei untuk memperoleh data dari responden. Instrumen pengumpulan data berupa kuesioner yang dibagikan kepada 33 karyawan front office sebagai sampel penelitian. Terdapat tiga variabel yang diteliti, yaitu motivasi kerja (X1), lingkungan kerja (X2), dan kinerja karyawan (Y). Analisis data dilakukan dengan menggunakan teknik regresi linier berganda untuk menguji hubungan dan pengaruh antara variabel-variabel tersebut. Melalui pendekatan ini, peneliti dapat melihat seberapa besar kontribusi masing-masing variabel bebas terhadap variabel terikat. Hasil penelitian menunjukkan bahwa motivasi dan lingkungan kerja memiliki pengaruh positif dan signifikan terhadap kinerja karyawan, baik secara parsial maupun simultan. Motivasi intrinsik seperti rasa tanggung jawab dan keinginan untuk berkembang terbukti dapat meningkatkan produktivitas kerja. Sementara itu, lingkungan kerja yang kondusif—baik dari segi fisik maupun psikologis mampu menjaga semangat dan efektivitas kerja karyawan. Temuan ini mengindikasikan bahwa peningkatan motivasi serta perbaikan kondisi lingkungan kerja merupakan strategi penting dalam upaya meningkatkan kinerja karyawan, khususnya pada bagian front office. Penelitian ini diharapkan dapat memberikan kontribusi praktis bagi manajemen hotel dalam merancang program pengembangan sumber daya manusia secara lebih optimal.
Co-Authors Adipati, Ingryt Grity Anak Agung Dhimas Dharmika Pemayun Arya Saputra, I Nyoman Ayu Gania Pradyumna Ciptasari, Dila Ayu Darelia Damara Wikan Devi, Ni Made Githa Hapsari Kaniya Dewa Ayu Noviari Wedanti Diandra Parasara, Ni Putu Dwi Trisna, Ni Kadek Febrianto, I Gusti Agung Grity Adipati, Ingryt I Gusti Ayu Putu Wita Indrayani I Putu Bagus Rama Wira Saputra Ingryt Grity Adipati Irene Hanna H Sihombing Jata, I Ketut Jata, I Wayan Kalpikawati, Ida Ayu Loananta, Cahyo Purnomo Ni Desak Made Santi Diwyarthi Ni Kadek Swandewi Ni Kadek Swandewi Ni Made Githa Hapsari Kaniya Devi Ni Made Suastini Ni Made Suastini, Ni Made Noviari Wedanti, Dewa Ayu Pamungkas, Luh Made Gunapria Hindu Rajeswari Pande Putu, Dina Maharani Paramarta, Kadek Yoga Parusa, Jonathan Permatasari, Nindy pinaria, ni wayan chintia Pitanatri, Diah Sastri Prabawati, Ni Putu Diah Prastha Adyatma Pratama, I Wayan Adi Prateka, I Wayan Reza Cahyadi Pratiwi, Kadek Andita Dwi Santi Diwyarthi, Ni Desak Made Sastri Pitanatri, Putu Diah Sihombing, Irene Hanna H Sulistyawati, Ni Luh Ketut Sri Swandewi, Ni Kadek Wiartha, Nyoman Gede Mas Wikan, Darelia Damara Wirata, I Nengah Witarsana, I Gusti Agung Gede Wulan Dari, Ni Wayan