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All Journal JURNAL KEPARIWISATAAN Jurnal Kepariwisataan Journal La Edusci Jurnal Pengabdian Kepada Masyarakat MAKARDHI Toba: Journal of Tourism, Hospitality, and Destination Jurnal Ilmu Sosial dan Humaniora Journal of Hospitality Accommodation Management Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Pariwisata Nusantara LACULTOUR: Journal of Language and Cultural Tourism Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Jurnal Multidisiplin West Science Masyarakat Pariwisata: Journal of Community Services in Tourism Prosiding Seminar Hasil Penelitian dan Pengabdian Kepada Masyarakat JECOM TRJ (Tourism Research Journal)
Reni Ariasri, Nyoman
Program Studi Pengelolaan Konvensi Dan Acara, Jurusan Kepariwisataan, Politeknik Pariwisata Bali
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Mechanical Engineering Social Sciences Other

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Pengaruh Kualitas Pelayanan Event Meeting Terhadap Kepuasan Pelanggan di Phenom Event Indonesia Alantoni, I Nyoman; Ariasri, Ni Nyoman Reni; Swandewi, Ni Kadek
Journal of Event and Convention Management Vol. 3 No. 2 (2024): Journal of Event and Convention Management
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Politeknik Pariwisata Bali

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Abstract

This research method uses quantitative methods. The statistical tools used in this study used the normality test, multicollinearity test, heteroscedasticity test, determination test, and t test. The sample used in this study was 17 respondents, namely repeater client Phenom Event Indonesia in the 2018-2022 period. The data collection techniques used were surveys, interviews, and documentation studies. Based on the results of the t test, it is known that the t-count value is 8.390. This value is greater than the t-table value (1.746). This shows that service quality affects customer satisfaction. Based on the test of the coefficient of determination found a value of 82.4%. This value indicates the variable service quality contributes 82.4% to customer satisfaction. while the remaining 17.6% is influenced by other variables not discussed in this study.
Penerapan Manajemen Risiko Event Dalam Meminimalisir Human Error Di Esmeralda Wedding Planner & Organizer Sari, Rochpina Cantika; Suprastayasa, I Gusti Ngurah Agung; Ariasri, Nyoman Reni
Journal of Event and Convention Management Vol. 4 No. 1 (2025): Journal of Event and Convention Management
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jecom.v4i1.2346

Abstract

This study aims to determine how the implementation of event risk management minimizes human error at Esmeralda Wedding Planner & Organizer. This study uses a qualitative descriptive approach with data collection techniques in the form of interviews, observations, and documentation studies conducted at Esmeralda Wedding Planner & Organizer. Data analysis was carried out using an approach based on ISO 31000: 2018 which consists of seven systematic stages, namely: communication and consultation, context determination, risk identification, risk analysis, risk evaluation, risk handling, and monitoring and review. The results of the study indicate that Esmeralda Wedding Planner & Organizer has implemented all stages of risk management well and in a structured manner. Efforts made include conducting briefings before the event, routine weekly evaluations, preparing clear job descriptions, implementing SOPs, and imposing social sanctions or blacklisting on employees who violate. This study is expected to be a reference for event industry players, especially wedding organizers, in increasing work effectiveness and managing risks more professionally.
Co-Authors Adnyana, I Made Sucipta Alantoni, I Nyoman Anggita Dewi, Ni Wayan Anggita Dewi Anik Suryaningsih, Ni Kadek Anik Suryaningsih Arjaya, I Ketut Arjaya, Ketut Asmarani, I Gusti Ayu Ratih Baskara, I Made Lingga Citrawati, Luh Putu Darmiati, Made Diwyarthi, Ni Desak Made Santi Diwyarthi I Gusti Ngurah Agung Suprastayasa I Ketut Arjaya I Made Sucipta Adnyana I Nyoman Lingga Sana I Putu Esa Widaharthana Ida Ayu Sri Puspa Adi Jata, I Wayan Kusumarini, Indah Lilasari, Luh Nyoman Tri Made Darmiati Maswiartha, Nyoman Gede Muliana, I Wayan Ni Desak Made Santi Diwyarthi Ni Kadek Intan Permata Putri Ni Kadek Ni Made Tirtawati Nova, Lovia Paramita , Ratri Pastini Ni Wayan Pastini, Ni Wayan Permatasari, Mustika Pratiyudha, Dilla Radyanti, Ni Luh Gede Pande Rastitiati, Ni Kade Juli Ratri Paramita Santi Diwyarthi, Ni Desak Made Sari, Rochpina Cantika Suantari, Ni Made Ana Sumadi, I Gede Susianti Hartanti Woro Susianti, Hartanti Woro Swandewi, Ni Kadek Wiartha, Nyoman Gede Mas Widaharthana , I Putu Esa Wirata, I Nengah