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Journal : Alauddin Law Development Journal (ALDEV)

The Comparative Analysis of Consumer Dispute Resolution in The Karawang Court and Consumer Dispute Resolution Agency (BPSK) Rahayu, Wulan Sri; Rahmatiar, Yuniar
Alauddin Law Development Journal (ALDEV) Vol 6 No 2 (2024): Government Policy and Its Implementation to Maintain the Stability of the Nation
Publisher : Department of Law, Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/aldev.v6i2.49057

Abstract

Indonesian Consumer Protection Law which controls the assurance of shoppers affirms in Article 1 passage (1) that shopper security is any exertion that ensures the presence of legitimate certainty to supply security to shoppers. This study method was qualitative and juridical approach. The results showed that the debate determination in court settlement of buyer debate in court or regularly called determination by case. Debate determination exterior the shopper debate determination court as directed in Law Number 8 of 1999 concerning customer assurance can be taken by making a complaint to the BPSK. It can be concluded that the legal certainty of the BPSK decision is the resolution of disputes that are still not in accordance with the expectations of the community. The process in BPSK is often more informal and more confidential than this process in court can make the parties involved feel more comfortable because their privacy is protected.
Co-Authors Abas, M Abas, Muhamad Abas, Muhammad Abbas, Muhamad Agus Antoni, Mochamad Akup, Apriliyanto Juwan Sukmana Amaliya, Lia Amanda Salsabila Surya Andri Susanto Andriani, Nina Anggraeni, Kiki Aprilia, Dinda Arafat, Zarisnov Ardiansyah, Ata Asnanda, Anggraeni Asyhadi, Farhan Atmaja, Annisa Tri Aulia, Salvia Nur Bintang S, Andi Muhamad Bintang, Muhamad Chicka Aircheny Dede Nurhayatie Dewi, Yogita Dhiafajaazka, Siti Fauziah, Margie Rahayu Febrian, M. Ibnu Firmansyah, Rifqi Adrian Guntara, Deny Handito, Angga Putra Lestari, Nopita Lestari, Widya Annisa Pudji Lubis, Adyan Lubis, Desi Lestari Machestian, Hario Bismo Maharani, Dennisya Maharani, Raden Bella Bintang Malau, Masnida Mardias, Deni Maryam, Zulfa Nurul Melliana, Melliana Muhamad Abas Muhammad Fakhrurrozi Mulyana, Adin Ningrum, Wulan Cahya Nugraha Putra, Muhamad Nugraha, Safaat Nugraha, Tirta Nugroho, Gynastiar Nurhidayah, Desyifa Oktapianti, Desi Ayu Padilah, Muhamad Pranata, Rifo Andi Pratiwi, Dwi Nuraeni Priyatna, Harariawan Putra, Affian Fandi Putri, Dinni Rizky Amalia Putri, Ina Malia Rahayu, Wulan Sri Ramadhan, Topani Rizki Rahmawati, Rizki Safitri, Diana Alpiani Sanjaya, Suyono Sanu, Primawan Yunior Saripudin, Asep Septian, Fazrian Sri Wahyuni Sudjadi, Agung Sutrisno, Sutrisno Syarif, Soultan Targana, Tatang Tasry, Nuzul Adnin Toha, Imam Sofii Ubaidillah, Nauval Viyanda, Karina Wahyudi, Rikes Wahyudi, Riyan Ade Wakono, Nur Wilianita, Ani Wiranata, Muhammad Ardi Yani, Abdul Yudda Ramadhan, Khelvin Yulianita, Donna Zaenury, Ahmad Goza Zahra Alfianti, Kartika