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Dioso, Regidor III

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Author-ID : 7290488

Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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A Literarture Review: Patient Satisfaction On The Quality Of Nursing Service In The Adult Inpatient Department Fadhal, Muchtarul; Dioso, Regidor III
Journal of health research and technology Vol. 3 No. 2 (2025): Journal of health research and techonology
Publisher : Sahabat Publikasi Kuu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58439/jhrt.v3i2.371

BackgroundPatient satisfaction is a vital indicator of healthcare quality, particularly in inpatient settings where nursing care plays a central role. Nurses’ responsiveness, communication, empathy, and technical competence significantly influence patient perceptions, clinical outcomes, and hospital reputation. Understanding what drives satisfaction with nursing care is essential for delivering patient-centered care. AimsThis review synthesizes recent global evidence on adult inpatient satisfaction with nursing care, identifies key influencing factors, highlights research gaps, and suggests recommendations for healthcare improvement. MethodsA literature review was conducted using PubMed, Google Scholar, and ScienceDirect, guided by the PEO framework. Studies from 2020–2025 involving adult inpatients and measuring satisfaction with nursing care were included if they were in English, primary research, and scored ≥80% on the MMAT. PRISMA guidelines structured the selection process, and data were narratively synthesized. ResultsStudies from China, Indonesia, Jordan, Ethiopia, Ghana, Finland, Saudi Arabia, Qatar, and South India showed moderate to high patient satisfaction with nursing care. Key determinants included nurse professionalism, communication, empathy, responsiveness, and technical skill. Socio-demographic factors (age, income, education), hospital characteristics (type, staffing), and cultural influences impact satisfaction. Private hospitals and higher socioeconomic groups reported greater satisfaction, while gaps persist in responsiveness and assurance. Failures in nursing care, such as delays and poor communication, were linked to lower satisfaction. Most studies used validated questionnaires, but standardization was lacking. ConclusionPatient satisfaction with nursing care was generally positive but varies by context. Addressing gaps in responsiveness and assurance, ensuring equitable resources, and using standardized, culturally sensitive tools were crucial for improving satisfaction and care quality.

Co-Authors Afandi , Agus Ari Aljaberi, Musheer Abdulwahid Amin, Suci Anggreiniboti, Tanti Armita sri Azhari Bin Sansuwito, Tukimin Boti, Tanti Calisanie, Nyayu Nina Putri Delima, Mera Devitra, Anferi Elghannam, Tarek Ahmed Fadhal, Muchtarul Hassan, Datin Dr. Hafizah Che Hassan, Hafizah Che Herlina Herlina Huda, Akhmad Lilis Lismayanti Lindayani, Linlin Maya Fernanda Dielsa Miftahul Falah Nainggolan, Nurcahaya Nia Desriva Nuryanti, Titik Ratna Dewi Raymond, Jessica Rusmarita Said, Faridah Mohd. Sansuwito, Tukimin Sansuwito, Tukimin bin SITUMORANG, BENRI Supriatin Supriatin, Supriatin Suraya, Citra Timmy Larasati Titin Nasiatin Wisuda, Aris Citra Wiwik Utami

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