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All Journal Jurnal Ilmiah Ekonomi Islam JMS : Jurnal Manajemen Sinergi JURNAL MANAJEMEN BISNIS Cakrawala Management Business Journal International Journal of Economics Development Research (IJEDR) International Journal of Business, Law, and Education Jurnal Abdi Panca Marga Daiwi Widya : Jurnal Pendidikan FKIP Unipas Journal of Artificial Intelligence and Digital Business Eduvest - Journal of Universal Studies Jurnal Riset Bisnis, Manajemen, dan Ilmu Ekonomi Society
Haji, Sulfi Abdul
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Neuroscience Physics Social Sciences Other

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The Influence of Internal Marketing on Job Satisfaction with Employee Engagement as a Mediator (Survei of Bank Syariah Indonesia Employees in Ternate) Haji, Sulfi Abdul; Imam, Muhammad Thahrim; Ridwan, Ika Wulandari
Jurnal Ilmiah Ekonomi Islam Vol. 9 No. 3 (2023): JIEI : Vol.9, No.3, 2023
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v9i3.13227

Abstract

The abstract is written in English. It should contain the primary issues of study, the Understanding the elements influencing employee performance is critical since it can determine organizational success. In other words, whether or not employees perform well will significantly impact the organization's future production and profitability. This study aims to see how internal marketing affects Job satisfaction by using employee engagement as a moderating variable. Employees of Bank Syariah Indonesia in Ternate are the research subjects. This study is quantitative. Validity and reliability tests should be performed on the research instrument. Descriptive statistical analysis, SEM (Structural Equation Model), and PLS (Partial et al.) analysis were used to analyze the data. According to the study's findings, internal marketing has no positive or substantial effect on job satisfaction. Internal marketing has a significant and beneficial impact on employee engagement. Employee involvement has a significant and positive impact on job satisfaction. Employee engagement serves as a bridge between internal marketing and Job satisfaction.
PENGARUH LINGKUNGAN KERJA DAN ROTASI KERJA TERHADAP KINERJA PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI PADA SEKRETARIAT DAERAH KOTA TERNATE Sabuhari, Rahmat; Haji, Sulfi Abdul; Jafar, Ringgo
Cakrawala Management Business Journal Vol 8 No 2 (2025): CMBJ
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Papua.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30862/cm-bj.v8i2.417

Abstract

ABSTRAK Penelitian ini bertujuan untuk menguji dan membuktikan secara empiris pengaruh lingkungan kerja dan rotasi kerja terhadap kinerja pegawai baik secara langsung maupun melalui kepuasan kerja. Penelitian ini menggunakan pendekatan kuantitatif. Data yang dapat dikumpulkan dan dianalisis berjumlah 77 pegawai tetap yang bertugas di beberapa bidang pada kantor Sekretariat Daerah Kota Ternate. Pengambilan sampel menggunakan teknik slovin. SEM-PLS dengan aplikasi SmartPLS 3.0 digunakan untuk menguji hipotesis. Hasil penelitian menunjukkan bahwa bahwa lingkungan kerja berpengaruh positif terhadap kinerja pegawai, terutama melalui kepuasan kerja sebagai variabel mediasi. Kepuasan kerja terbukti menjadi katalis utama yang menjembatani pengaruh lingkungan kerja terhadap produktivitas, sementara rotasi kerja hanya berkontribusi langsung terhadap kinerja tanpa meningkatkan kepuasan. Temuan ini menegaskan pentingnya strategi manajemen yang berfokus pada penciptaan lingkungan kerja kondusif dan peningkatan kepuasan kerja untuk mendorong kinerja optimal secara berkelanjutan. Secara teoritis hasil penelitian ini diharapkan dapat memberikan sumbangan dalam pengembangan ilmu manajemen sumberdaya manusia yang dapat memberikan manfaat pada akademisi dan praktisi manajemen organisasi perangkat daerah. ABSTRACT This study aims to empirically examine and demonstrate the effect of work environment and job rotation on employee performance, both directly and indirectly through job satisfaction. A quantitative approach was employed, with data collected and analyzed from 77 permanent employees working in various divisions of the Regional Secretariat Office of Ternate City. The sample was determined using the Slovin formula. Hypotheses were tested using SEM-PLS with the SmartPLS 3.0 application. The findings reveal that the work environment has a positive effect on employee performance, particularly through job satisfaction as a mediating variable. Job satisfaction is proven to be a key catalyst that bridges the influence of the work environment on productivity, whereas job rotation contributes directly to performance without enhancing satisfaction. These results highlight the importance of management strategies that prioritize the creation of a conducive work environment and the enhancement of job satisfaction to foster sustainable optimal performance. Theoretically, this study is expected to contribute to the development of human resource management science and provide valuable insights for both academics and practitioners in regional government organizations. Keywords: Work Environment, Job Rotation, Job Satisfaction, Employee Performance, Human Resource Management
Pengaruh Customer Experience, Cafe Atmosphere Terhadap Customer Loyalty Di Mediasi Oleh Customer Satisfaction Pada Tolire Kafe di Kota Ternate Soleman, Marista; Haji, Sulfi Abdul; Mohungo, Yolanda; Laela, Laela; Zandy Pratama Zain
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.4681

Abstract

Pengaruh Customer Experience dan Café Atmosphere terhadap Customer Loyalty melalui Customer Satisfaction sebagai variabel mediasi pada Tolire Kafe di Kota Ternate. Penelitian ini bertujuan untuk menganalisis pengaruh Customer Experience dan Café Atmosphere terhadap Customer Loyalty dengan Customer Satisfaction sebagai variabel mediasi. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis penelitian eksplanatori yang bertujuan menjelaskan hubungan kausal antarvariabel penelitian. Populasi dalam penelitian ini adalah pelanggan yang pernah berkunjung dan melakukan pembelian lebih dari dua kali di Tolire Kafe Kota Ternate, karena pelanggan tersebut dianggap memiliki pengalaman yang cukup dalam menilai layanan dan suasana kafe. Teknik pengambilan sampel menggunakan metode purposive sampling, dengan jumlah responden sebanyak 150 orang yang diperoleh melalui penyebaran kuesioner secara langsung kepada pelanggan. Analisis data dilakukan menggunakan metode Structural Equation Modeling (SEM) berbasis Partial Least Square (PLS) dengan bantuan perangkat lunak SmartPLS versi 4 untuk menguji hubungan langsung maupun tidak langsung antarvariabel. Hasil penelitian menunjukkan bahwa: (1) Customer Experience berpengaruh signifikan terhadap Customer Loyalty; (2) Café Atmosphere tidak berpengaruh signifikan terhadap Customer Loyalty; (3) Customer Experience berpengaruh signifikan terhadap Customer Satisfaction; (4) Café Atmosphere berpengaruh signifikan terhadap Customer Satisfaction; (5) Customer Satisfaction berpengaruh signifikan terhadap Customer Loyalty; (6) Customer Satisfaction memediasi secara parsial pengaruh Customer Experience terhadap Customer Loyalty; dan (7) Customer Satisfaction memediasi secara penuh pengaruh Café Atmosphere terhadap Customer Loyalty.
Pengaruh Destination image Dan Life style Terhadap Revisit intention Melalui Satisfaction Sebagai Variabel Mediasi Pada Pejogging Di Jembatan Merah Putih Kota Ambon ningsih, Rindiyani Widia; Haji, Sulfi Abdul; Mohungo, Yolanda; Zain, Zandi Pratama
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.5077

Abstract

Rindiyani Widianingsi, 2026. Pengaruh Destination image dan Life style Terhadap Revisit intention Melalui Satisfaction  Sebagai Variabel Mediasi Pada Pejogging  di Jembatan Merah Putih Kota Ambon. Penelitian ini bertujuan untuk menganalisis pengaruh destination image dan lifestyle terhadap Revisit intention, dengan satisfaction  sebagai variabel mediasi. Penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian eksplanatori. Populasi dan sampel dalam penelitian ini adalah masyarakat yang pernah melakukan aktivitas jogging di Jembatan Merah Putih Kota Ambon lebih dari dua kali dalam tiga bulan terakhir. Teknik pengambilan sampel dilakukan dengan metode purposive sampling dan snowball sampling, dan diperoleh 130 responden melalui kuesioner offline dan online. Analisis data menggunakan metode Structural equation modeling (SEM) berbasis Partial least square (PLS) dengan bantuan SmartPLS versi 4. Hasil penelitian menunjukkan bahwa: (1) Destination image tidak berpengaruh signifikan terhadap Revisit intention; (2) Destination image tidak berpengaruh signifikan terhadap satisfaction ; (3) Lifestyle berpengaruh signifikan terhadap Revisit intention; (4) Lifestyle berpengaruh signifikan terhadap satisfaction; (5) Satisfaction berpengaruh signifikan terhadap Revisit intention; (6) Satisfaction tidak memediasi pengaruh destination image terhadap Revisit intention; dan (7) Satisfaction memediasi pengaruh lifestyle terhadap Revisit intention. Temuan ini menegaskan bahwa gaya hidup memiliki peran dominan dalam membentuk kepuasan dan mendorong niat kunjung ulang, sementara citra destinasi belum mampu mempengaruhi kepuasan dan Revisit intention. Dengan demikian, strategi pengelolaan Jembatan Merah Putih perlu menitikberatkan pada penguatan pengalaman nyata pengunjung serta penyelarasan dengan gaya hidup sehat masyarakat agar mampu meningkatkan loyalitas kunjungan.
The Influence of Human Resource Competence on Business Performance by Mediating Innovation Capabilities in MSMEs in Ternate City Setyowati, Yuli; W. Jabid, Abdullah; Haji, Sulfi Abdul
Eduvest - Journal of Universal Studies Vol. 5 No. 11 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i11.51795

Abstract

This study aims to examine the influence of human resource (HR) competence on business performance mediated by innovation capabilities in MSMEs in the food and beverage processing sector in Ternate City. This study uses a quantitative approach with a survey method of 176 MSME actors. The analysis method uses SEM-PLS with the help of the SmartPLS 4.0.25 application. The results of the study show that: (1) HR competence has a significant effect on MSME business performance, (2) HR competence has a significant effect on innovation capabilities, (3) innovation capabilities have a significant effect on MSME business performance, and (4) innovation capabilities are able to significantly mediate the influence of HR competencies on MSME business performance. This research identifies the main challenges faced by MSME actors, including the need to improve human resource competencies through technical trainings and strengthening innovation capabilities to improve MSME business performance. The practical implications of this research are expected that the government pays attention to indicators that can encourage the improvement of MSME business performance, including human resource competence and how to encourage MSME innovation capabilities.
The Effect of Empowering Leadership on Innovation Behavior Mediated by Organizational Commitment in Six Basic Service Government Agencies Within the Provincial Government of North Maluku Marliani, Marliani; W. Jabid, Abdullah; Haji, Sulfi Abdul
Eduvest - Journal of Universal Studies Vol. 5 No. 11 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i11.51796

Abstract

This study aims to examine the influence of empowering leadership on innovation behavior mediated by organizational commitment in six basic service OPDs within the scope of the North Maluku Provincial Government. The research method uses a quantitative approach with Structural Equation Modeling analysis techniques based on Partial Least Square (SEM-PLS) using the SmartPLS 4.0 application. The research sample consisted of 137 ASN respondents in six basic service OPDs, including the Social Service, the Health Service, the Education and Culture Service, the Public Works and Spatial Planning Office, the Housing and Settlement Area Service, and the Pamong Praja Police Unit. The results showed that empowering leadership had a positive and significant effect on innovation behavior (t-statistic 2.805; p-value 0.005). Empowering leadership also has a positive and significant effect on organizational commitment (t-statistic 3.897; p-value 0.000). Organizational commitment has been proven to have a positive and significant effect on innovation behavior (t-statistic 5.517; p-value 0.000). Furthermore, organizational commitment significantly mediated the relationship between empowering leadership and innovation behavior (t-statistic 4.172; p-value 0.000). These findings make a theoretical and practical contribution to the development of leadership strategies in the public sector to improve the innovative behavior of employees through strengthening organizational commitment.
Pengaruh Atmosfer Café dan Lifestyle Terhadap Keputusan Berkunjung Kembali Di Mediasi Oleh Daya Tarik Pada Café The Cogan Kota Ternate Nabiu, Syalsa Sabila; Haji, Sulfi Abdul; Panigoro, safri; Mohungo, Yolanda; Sarju, Himawan; Astri, Nikita
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6518

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh atmosfer café dan lifestyle terhadap keputusan berkunjung kembali dengan daya tarik café sebagai variabel mediasi pada pengunjung Café The Cogan Kota Ternate. Penelitian ini menggunakan pendekatan kuantitatif eksplanatori dengan metode survei. Pengumpulan data dilakukan melalui penyebaran kuesioner menggunakan skala Likert 5 poin kepada 150 responden yang dipilih dengan teknik purposive sampling. Data yang diperoleh kemudian dianalisis menggunakan metode Structural Equation Modeling–Partial Least Squares (SEM–PLS) untuk menguji hubungan antar variabel dalam model penelitian. Hasil penelitian menunjukkan bahwa atmosfer café memiliki pengaruh positif namun tidak signifikan terhadap keputusan berkunjung kembali. Hal ini mengindikasikan bahwa suasana café yang nyaman belum tentu secara langsung mendorong konsumen untuk melakukan kunjungan ulang. Sebaliknya, lifestyle terbukti berpengaruh positif dan signifikan terhadap keputusan berkunjung kembali, yang berarti gaya hidup konsumen menjadi faktor penting dalam menentukan intensitas kunjungan ulang. Selain itu, atmosfer café dan lifestyle sama-sama berpengaruh positif dan signifikan terhadap daya tarik café, sehingga keduanya mampu meningkatkan ketertarikan konsumen terhadap Café The Cogan. Selanjutnya, daya tarik café juga memiliki pengaruh positif dan signifikan terhadap keputusan berkunjung kembali. Berdasarkan hasil analisis mediasi, atmosfer café berpengaruh tidak langsung dan signifikan terhadap keputusan berkunjung kembali melalui daya tarik café, yang menunjukkan adanya full mediation. Sementara itu, lifestyle berpengaruh tidak langsung dan signifikan melalui daya tarik café dengan sifat partial mediation. Temuan ini menegaskan bahwa daya tarik café merupakan faktor kunci yang menjembatani pengaruh atmosfer dan lifestyle terhadap keputusan berkunjung kembali pada Café The Cogan Kota Ternate.
Co-Authors abdul wahab hasyim, abdul wahab Abdullah, Nursanti Astri, Nikita Dwi Ulfa Nurdahlia, Dwi Ulfa Fabanyo, Rohani Hamiddin, Muh. Irwan Nur Hasan, Tity Alayda Hi. Yusuf, Ibnu Sina Imam, Muhammad Thahrim Ishak, Lily Jabid, Abdullah W. Jafar, Ringgo Jannang, Abdul Rahman Kamaluddin, Abdul Kadir Laela Laela Marliani Marliani Marwia Tamrin Bakar Masuku, Djunaid Mintardjo, Christoffel Mardy Oktarisa Mohungo, Yolanda Mustafa, Irfandi R. Hi Mutmainnah Mutmainnah Nabiu, Syalsa Sabila ningsih, Rindiyani Widia Nurtjahjani, Fullchis Ridwan, Ika Wulandari Sabuhari, Rahmat Safri Panigoro Sarju, Himawan Soleman, Marista Sumarni Sumarni Syafari, Muhamad Rismon Taroreh, Niconoor WAODE MUNAENI Yuli Setyowati Zain, Zandi Pratama Zandy Pratama Zain