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All Journal International Journal of Artificial Intelligence Research YUME : Journal of Management Jambura Science of Management Jurnal Ilmu Manajemen Profitability Pinisi Business Administration Review Journal of Training and Community Service Adpertisi Journal of Management and Administration Provision Journal Entrepreneurship Digital
Hasniaty, Hasniaty
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Health Professions Social Sciences Other

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Examining the Effects of Leadership and Organizational Culture on Employee Performance via Work Motivation Musdalifa, Musdalifa; Hasniaty, Hasniaty; Hamzah, M. Nasir
Jurnal Ilmu Manajemen Profitability Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/mkrxdw89

Abstract

This study examines the effect of leadership style and organizational culture on employee performance, with work motivation as a mediating variable, at PT. Berkah Bersama Gemilang. Employee performance has become a critical factor in achieving organizational goals, and leadership together with organizational culture play a strategic role in shaping work motivation. A quantitative research design was applied using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) approach, analyzed through SmartPLS 4. The population consisted of all employees of PT. Berkah Bersama Gemilang, from which 118 respondents were selected using simple random sampling. Data were collected through a structured questionnaire that had been tested for validity and reliability. The findings indicate that organizational culture significantly enhances work motivation, while leadership style shows a positive but insignificant effect. Both leadership style and organizational culture significantly improve employee performance. Furthermore, work motivation significantly contributes to employee performance and mediates the relationship between organizational culture and performance, but does not significantly mediate the relationship between leadership style and performance. These results highlight the importance of cultivating a supportive organizational culture and strengthening leadership practices to sustain employee motivation and optimize performance.
Strategic Approaches to Increasing Refugee Satisfaction at the Makassar Immigration Detention Center Hasbiadi, Hasbiadi; Hasniaty, Hasniaty; Bakri, Abdul Majid
Jurnal Ilmu Manajemen Profitability Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/1ea5y873

Abstract

This study aims to analyze the strategic approaches implemented at the Immigration Detention Center (Rudenim) in Makassar to enhance service quality for refugees and evaluate their satisfaction with the services provided. Using a descriptive qualitative approach, the research collects data through in-depth interviews with Rudenim leadership, staff, and refugees. The analysis is structured around the SERVQUAL model, which assesses five key service dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The findings indicate that Rudenim Makassar has implemented various strategies to improve service quality, including staff training programs to enhance interpersonal and professional skills, collaboration with international organizations such as IOM and UNHCR to ensure access to essential resources, and enhancements to physical facilities to create a safer and more comfortable environment for refugees. These initiatives have contributed to positive refugee experiences and overall satisfaction. However, challenges remain in certain areas, particularly in responsiveness and the availability of specialized facilities for vulnerable groups, such as children and the elderly. Refugees reported concerns regarding delays in response times and the need for private consultation spaces for sensitive discussions. Despite high overall satisfaction levels, addressing these gaps through targeted improvements will be crucial in ensuring that all refugees receive optimal care and support at Rudenim Makassar.
Human Resource Development Strategy at the Makassar Immigration Detention Center Hasniaty, Hasniaty; Rafiah, Rafiah; Insan, A. Nur
Jurnal Ilmu Manajemen Profitability Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/mj81bv94

Abstract

This study aims to examine the human resource development strategies implemented at the Makassar Immigration Detention Center (Rudenim) and to formulate recommendations for improving the effectiveness of refugee services. Employing a qualitative approach with a descriptive method, the research involved key informants, including institutional leaders, administrative staff, the Head of the Personnel Affairs Division, and other relevant stakeholders engaged in refugee management at Rudenim Makassar. The findings reveal that Rudenim Makassar possesses strengths such as experienced personnel and well-established immigration policies. However, challenges remain, including heavy workloads, limited administrative technology, and psychological pressures faced by officers in handling refugees. The SWOT analysis highlights the need to address these weaknesses and threats through strategic initiatives. Recommended strategies include strengthening technical and soft skills training, implementing performance-based evaluation systems, adopting technology-driven HR management practices, and establishing stronger collaboration with international organizations such as UNHCR and IOM. These recommendations underscore the importance of sustainable and innovative policies to enhance employee competencies, thereby ensuring that refugee services at Rudenim Makassar are more professional, responsive, and aligned with global humanitarian dynamics.
The Impact of Budget, CSR, and Transparent Communication on Community Support: The Mediating Role of Satisfaction at PT. Penajam Banua Taka Harbor Susiyanti, Wiwik; Hasniaty, Hasniaty; Rukaiyah, St.
Jambura Science of Management Vol 6, No 2 (2024): Jambura Science of Management - July 2024
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v6i2.24751

Abstract

Purpose: This research aims to explore and analyze PT's implementation of budgeting, CSR programs, and communication transparency. Pelabuhan Penajam Banua Taka towards community support through community satisfaction in executing social and environmental responsibility programs.Design/Methodology/Approach: The study was conducted among the beneficiaries of CSR programs implemented by PT—Pelabuhan Penajam Banua Taka, with data collected through questionnaire distribution. The research population consisted of 700 beneficiaries during 2020, 2021, and 2022, with 254 respondents selected as samples using the Stratified Random Sampling technique. Data analysis employed quantitative descriptive analysis and the Structural Equation Modeling (SEM) method with Partial Least Squares (PLS) as the analytical tool. The SEM PLS method was utilized to test and model the complex relationships among variables in the study.Findings:The results indicate that budget implementation significantly contributes to community satisfaction, while CSR and communication transparency directly influence community satisfaction. Although the relationship between CSR and community support is not significant, community satisfaction plays a strong mediating role in connecting these factors. The implication is that companies need to continuously strengthen budget implementation, enhance CSR programs, and ensure communication transparency to build more solid community support. 
Strategi Pemasaran Dalam Upaya Meningkatkan Keunggulan Bersaing Jasa Konstruksi Pada PT. Kelinci Mas Unggul Hasniaty, Hasniaty; Sumanto, Ferry Aldian
JED : Journal Entrepreneurship Digital Vol. 1 No. 1 (2023): JED (Journal Entreupreneur Digital)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Universitas Dipa Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36774/jed.v1i1.1312

Abstract

Penelitian ini memiliki tujuan untuk mengetahui bagaimana strategi pemasaran dalam upaya meningkatkan keunggulan bersaing jasa konstruksi pada PT Kelinci Mas Unggul. Adapun jenis penelitian ini yaitu dengan menggunakan Metode Kualitatif, yang dimana teknik pengumpulan data dalam penelitian ini dilakukan dengan pendekatan observasi, wawancara dan metode pengambilan dokumentasi. Informan dalam penelitian ini adalah HRD perusahaan PT Kelinci Mas Unggul sampel penelitian ini menggunakan rumus purposive sampling.Teknik Analisis data yang dilakukan yaitu dengan menggunakan analisis SWOT, untuk mengetahui dan mengukur factor internal dan eksternal perusahaan. Dan pengujian hasil penelitian yang telah dilakukan kemudian diolah dengan menggunakan aplikasi Microsoft excel. Berdasarkan hasil penelitian pengujian analisis SWOT, menunjukkan bahwa pada gambar matriks analisis IFAS dan EFAS menunjukan nilai x sebesar 2.9 dan nilai y sebesar 2.61. Maka dapat disimpulkan bahwa posisi strategi upaya peningkatan keunggulan bersaing produk jasa pada PT Kelinci Mas Unggul terletak pada kuadran I. Posisi tersebut sangat menguntungkan bagi PT Kelinci Mas Unggul.
Pengaruh Pelayanan Terhadap Kepuasan Masyarakat Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Morowali Utara Sari, Novita Kumala; Hasniaty, Hasniaty; Ramda, Andi Andika
JED : Journal Entrepreneurship Digital Vol. 1 No. 1 (2023): JED (Journal Entreupreneur Digital)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Universitas Dipa Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36774/jed.v1i1.1313

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh pelayanan terhadap kepuasan masyarakat pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Morowali Utara.Populasi yang digunakan yaitu masyarakat Kabupaten Morowali Utara.Metode pengambilan sampel menggunakan teknik non-probability sampling yaitu porposive sampling dengan jumlah sampel sebanyak 100 responden.Teknik pengumpulan data yaitu dengan penyebaran kuesioner yang telah diuji validitas dan reliabilitasnya.Alat analisis dalam penelitian ini adalah uji asumsi klasik, resgresi linear sederhana, uji parsial (t), dan uji koefisien determinasi (R2) dengan menggunakan soffware SPSS.Hasil penelitian menunjukkan bahwa variabel Kualitas Pelayanan secara parsial berpengaruh positif dan signifikan terhadap kepuasan masyarakat, hal ini dibuktikan dari tingkat signifikan 0,000 < 0,05 dan nilai t hitung 15,349 > nilai t tabel 1,984.Semakin baik kuaIitas peIayanan yang ditinjau dari kemampuan perusahaan atau organisasi, keandaIan, ketanggapan, jaminan, kepastian dan perhatian maka kepuasan masyarakat dapat meningkat.
Penerapan Enterprise Resource Planning (ERP) Terhadap Kinerja Pegawai Pada Dinas Ketenagakerjaan Kabupaten Tana Toraja Hasniaty, Hasniaty; Asran, Asran; Dahri, Muhammad; Kana, Silvi
JED : Journal Entrepreneurship Digital Vol. 1 No. 2 (2023): JED (Journal Entreupreneur Digital)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Universitas Dipa Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36774/jed.v1i2.1485

Abstract

Penelitian ini dilakukan pada Dinas Ketenagakerjaan Kabupaten Tana Toraja, dengan tujuan untuk mengetahui pengaruh Penerapan Enterprise Resource Planning (ERP) yang terdiri dari (penggunaan sistem oleh seluru staf, dukungan manajemen puncak, relasi yang baik antara perusahaan dengan vendor ERP, pelatihan dan testing sistem ERP, digitalisasi dan otomatisasi, dan digitalisasi dan otomatisasi)terhadap Kinerja Pegawai.Populasi dalam penelitian ini adalah keseluruhan jumlah pegawai yang ada pada dinas ketenagakerjaan kabupaten Tana Toraja yakni sebanyak 85 orang.Teknik pengambilan sampel menggunakan sampling jenuh. Sehingga sampel penelitian adalah sebanyak 85 orang. Adapun hasil penelitian ini adalah1) Penggunaan sistem oleh seluru staf (X1) berpengaruh signifikan terhadap kinerja pegawai, 2) Dukungan manajemen puncak (X2) berpengaruh signifikan terhadap kinerja pegawai, 3) Relasi yang baik antara perusahaan dengan vendor ERP (X3) berpengaruh signifikan terhadap kinerja pegawai, 4) Pelatihan dan testing sistem ERP (X4) berpengaruh signifikan terhadap kinerja pegawai, dan 5) Digitalisasi dan otomatisasi (X5) berpengaruh signifikan terhadap kinerja pegawai.
Eksplorasi Pelayanan Publik di Dinas Kependudukan dan Catatan Sipil Kabupaten Penajam Paser Utara, Kalimantan Timur Anggrawati, Nunik; Hasniaty, Hasniaty; Hamid, Mulyadi
YUME : Journal of Management Vol 6, No 3 (2023)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v6i3.6975

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan masyarakat terhadap pelayanan administrasi kependudukan yang disediakan oleh Dinas Kependudukan dan Catatan Sipil Kabupaten Penajam Paser Utara, mengetahui faktor-faktor yang mempengaruhi kepuasan masyarakat terhadap pelayanan administrasi kependudukan di Kabupaten Penajam Paser Utara, mengetahui rekomendasi yang dapat diambil untuk meningkatkan kepuasan masyarakat terhadap pelayanan publik di Dinas Kependudukan dan Catatan Sipil Kabupaten Penajam Paser Utara.      Penelitian ini dilakukan pada Dinas Kependudukan dan Catatan Sipil Kabupaten Penajam Paser Utara. Pengumpulan data dengan dokumentasi dan wawancara. Jumlah informan penelitian ada 4 orang yaitu Plt. Kepala Dinas (Sekretaris) dan 3 orang Kepala Bidang. Data dianalisis dengan metode deskriptif kualitatif yaitu menganalisis nilai indeks kepuasan masyarakat Dinas Kependudukan dan Catatan Sipil Kabupaten Penajam Paser Utara dari tahun 2020 – 2023 dengan 9 unsur pelayanan berdasarkan Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi nomor 14 Tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik.      Hasil penelitian menunjukkan terjadi konsistensi peningkatan kinerja penyelenggaraan pelayanan publik dari tahun 2020 - 2023 di Dinas Kependudukan dan Catatan Sipil Kabupaten Penajam Paser Utara dengan rata-rata nilai Baik (B). Terdapat 2 unsur pelayanan yang masih menjadi catatan perbaikan yaitu waktu pelayanan dan sarana dan prasarana. Waktu pelayanan dianggap lama, sehingga sering terjadi penumpukkan pengguna layanan. Keterbatasan gedung menjadikan sarana dan prasarana belum memadai, hal ini dikarenakan dinas Kependudukan dan Catatan Sipil Kabupaten Penajam Paser Utara belum mempunyai Gedung sendiri. Kata Kunci: Pelayanan Publik, Kepuasan Masyarakat
Co-Authors Abdul Karim Anggrawati, Nunik Asran, Asran Bakri, Abdul Majid Bidol, Syamsuddin Fatmasari Fatmasari Haerani, Nurul Hamid, Mulyadi Hamzah, M. Nasir Hapsawati Taan Hasbiadi Hasbiadi Hasmiati Hasmiati Insan, A. Nur Jannah, Fachriyahthul Kana, Silvi Megawati - Muamilah, Husnul Muhammad Dahri, Muhammad Musdalifa Musdalifa Nurmadhani Fitri Suyuthi R. Rusli Rafiah Rafiah, Rafiah Ramadhan, Zachky Ramda, Andi Andika Sari, Novita Kumala Siswan, Siswan Sri Adrianti Muin St. Rukaiyah Sultan Sultan Sumanto, Ferry Aldian Suryanti Susiyanti, Wiwik Virza Hadrianti Wahyu Wahyu Widayantoro, Alexzander