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All Journal Jurnal Manajemen dan Kewirausahaan (JMDK) Kinerja: Jurnal Ekonomi dan Manajemen Akuntabel : Jurnal Ekonomi dan Keuangan Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen JURNAL MANAJEMEN Journal of Innovation in Educational and Cultural Research JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Ilmu Manajemen Mulawarman (JIMM) Jurnal Ilmu Ekonomi Mulawarman (JIEM) ABDIMU Jurnal Pengabdian Kepada Masyarakat
Robiansyah
Fakultas Ekonomi Dan Bisnis Universitas Mulawarman Samarinda
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

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Journal : Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi

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Service Culture: Concept And Measurement Robiansyah Robiansyah
FORUM EKONOMI Vol 19, No 2 (2017): Juli
Publisher : Faculty of Economics and Business Mulawarman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jfor.v19i2.2128

Abstract

This paper aims to review several studies on service culture in term of concept and measurement aspect. Conceptual review is urgent to guide scholars develop and choose the best concept which is represented the phenomenon in human resource management context. Meanwhile, for empirical studies, it is important for researcher using appropriate measurement in its questionnaire development. As result, this paper suggest a set of indicators to measure service culture in hotel industry. Keywords:  Service culture, conceptualizing, measurement, and hotel industry.  
Co-Authors Abdul Gafur Achmad Firmansyah Adinda Nur Oktaviani Dwi Putri Aditya Ferry Noor Ahmad Rifai Alif Mustofa Andi Fitriani AS Andre L. Galang Anggi Oktawiranti Angie Shafa Arumasari Ardi Paminto Ariesta Heksarini Awal Hikmah Denis Ushakov Denno Heryanto Djoko Setyadi Eka Kujayanti Eko Adi Kurniawan Erni Yuningsih Erysa Putri Ramadhanti Fitriadi Fitriadi Fransiskus Ardian Gusti Noorlitaria Achmad Hafiith Kartanegara Hairul Anwar Hanafi Hanafi Heni Rahayu Rahmawati Herlinda Herlinda Herning Indriastuti Heryanto Heryanto Ilshan Saputra Indira Silvianita Ivan Nugraha Su'udi ludfi mahmudah Maisaroh Maisaroh Mega Astuti Mega Ningrum Suwarno Putri Mei Nur Rahman Mirza Norma Fitalia Rahmi Muhammad Wasil Ni Luh Kardini Nur Hidayah Putra Pratama Hariadi Rahmawati Rahmawati Raihan Achmad Fauzan Rara Audina Ria Paramita Rosy Hardi Fazrin Roy Setiawan Saida Zainurossalamia ZA Salmah Arif Sandria Kurnianto Serly Musdalipah Sri Mintarti Sri Wahyuni Suci Permata Indah Sukisno S Riadi Sukisno S. Riadi Sukisno S. Riadi Suparman Syaharuddin Y Syahruddin Y Syahruddin Y Syamrah Aulia Syarifah Hudayah Syarifah Syarifah Wisesa, Adinda Bonita Yeni Susannti Yonathan Pongtuluran Yuris Linda Zainal Ilmi