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DINDIN DIMYATI
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Employee Organisational Communication Analysis at PT. Proxi Jaringan Nusantara Batam Region Syailendra, Melanie; Dimyati, Dindin
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.4365

Abstract

Komunikasi organisasi adalah subkategori pengembangan interpersonal yang mencakup komunikasi verbal dan nonverbal mengenai pengiriman pesan melalui jaringan tautan atau organisasi. Akibatnya, komunikasi korporat sangat penting dalam menentukan jumlah pertumbuhan organisasi atau korporasi. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana komunikasi organisasi karyawan di PT Proxi Jaringan Nusantara Region Batam bekerja. Penelitian ini menggunakan teori komunikasi organisasi dan teori efektivitas komunikasi. Metode penelitian deskriptif kualitatif yang digunakan meliputi pendekatan pengumpulan data sekunder yang dilengkapi dengan prosedur observasi dan wawancara. Berdasarkan temuan, komunikasi organisasi karyawan di PT Proxi Jaringan Nusantara Region Batam memiliki struktur yang egaliter. Pemimpin perusahaan, manajemen, dan karyawan dapat secara efektif melakukan komunikasi lintas struktur tanpa batas feodalistik, yang berperan penting dalam bentuk upaya penyampaian ide dan gagasan melalui komunikasi langsung atau komunikasi tidak langsung melalui media sosial, yang berdampak positif pada kelangsungan operasional dan kemajuan perusahaan. Komunikasi organisasi karyawan di PT Proxi Jaringan Nusantara Wilayah Batam dipengaruhi oleh faktor internal seperti wilayah, latar belakang pendidikan, budaya, dan lain-lain, serta faktor eksternal seperti lingkungan kerja, siklus pertemanan, penguasaan media sosial, dan lain-lain. Kondisi ini berdampak struktural pada komunikasi organisasi, baik secara vertikal (komunikasi antar strata atau peran) maupun horizontal (komunikasi antar orang dalam posisi pekerjaan yang sama). PT Proxi Jaringan Nusantara Region Batam, dampak dan pencapaian komunikasi organisasi karyawan adalah tercapainya komunikasi yang efektif, yang ditandai dengan loyalitas karyawan dan perusahaan yang berkembang baik dari segi cakupan operasional, keuntungan perusahaan, maupun turnover perusahaan yang telah melampaui target yang telah ditetapkan.
Analysis Of Changes In Customer Communication Patterns Through The Use Of The Myicon+ Application Airindita Putri, Dea Firsta; Dimyati, Dindin
Eduvest - Journal of Universal Studies Vol. 5 No. 11 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i11.52315

Abstract

The increasing digitalisation of business has prompted companies to enhance the efficacy of their systems, even in the absence of physical meetings, with the aim of meeting customer needs and enhancing satisfaction. This encompasses telecommunications service systems. The MyICON+ initiative was conceived as a pioneering endeavour aimed at enhancing accessibility to information, streamlining account management processes, and facilitating enhanced customer engagement with the organisation. The research focuses on the transition of service systems from conventional methods (telephone, WhatsApp, email) to the MyICON+ digital platform, and its impact on customer communication patterns. The present research employs a constructivist and phenomenological paradigm, underpinned by new media theory and a qualitative research method, through in-depth interviews complemented by passive observation. The findings indicate a substantial shift in customer preference, with a notable transition from conventional services to faster and more integrated applications, exhibiting an average response time of 2–6 minutes. The integration of features such as live chat, real-time fault tracking, and billing notifications has been demonstrated to enhance efficiency and customer satisfaction. Nevertheless, obstacles remain, including technical bugs during initial use, some customers' preference for call centres, and the need for further socialisation. Overall, MyICON+ has created a digital communication ecosystem that is dynamic, interactive, and user-friendly, while strengthening customer loyalty.
Co-Authors Aditya Kumar Shukla Airindita Putri, Dea Firsta Aqila Sheila Zhafira Ardhariksa Zukhruf Kurniullah Azzahra, Amanda Widya Christian Aditya Perdana Christian Aditya Perdana Dudi Rustandi Dwi Putri Warkandyawati Giffary, Azky Fariq Gusti Ayu Jayanti Oka Utami Haris Herdiansyah Haris Herdiansyah Haris Herdiansyah, Haris Heny Wahyu Tamara Dwi Lestari Hidayat, Endik Ihsan Hadiansah Johan Krisnanto Runtuk Juvenia Juvenia Khasrina, Husna Diyan Kurniawati, Laurencia Steffanie Mega Wijaya Marasabessy, Siti Arneisha Nailah Melinda Stefani Yaputri Miftakhul Fikri Mohammad Shihab Nadiffa Habiba Makarim Natakusumah, Ibnu Arkaan Nicolas, Samuel Nurmalia Dewi Putri Parwati, Riana Tri Pheseline Felim Purwanti, Angel Rahmatilah, Rida Reni Nuraeni, Reni Riyanto Adji Ronny Juwono Roro Retno Wulan Rozaq, Miftahul Rudy Erwi Kartiwa Rustono - Syailendra, Melanie Wijaya, Boy Sandy Surya Winda Prastika Johan Yaputri, Melinda Stefani Yoka Pradana Yunita Ismail, Yunita