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All Journal Jurnal Pro Hukum : Jurnal Penelitian Bidang Hukum Universitas Gresik International Journal of Scientific Multidisciplinary Research (IJSMR) Jurnal Sadewa: Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial Mandub: Jurnal Politik, Sosial, Hukum dan Humaniora International Journal of Humanities and Social Sciences Reviews International Journal of Social Science and Humanity Sosial : Jurnal Ilmiah Pendidikan IPS Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Studi Administrasi Publik dan ilmu Komunikasi International Journal of Social Welfare and Family Law International Journal of Multidisciplinary Reseach Jurnal Riset Sosial Humaniora dan Pendidikan
Zainal Fatah
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences

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ANALYSIS OF E-GOVERNMENT IMPLEMENTATION READINESS AND SERVICE QUALITY AT THE PEMALANG REGENCY DPMPTSP Ade Nur Zaman; Sri Kamariyah; Zainal Fatah
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The successful implementation of E-Government initiatives depends on integrated readiness across technological, human, and process dimensions. This study examines the relationship between E-Government readiness and service quality at the Department of Investment and One-Stop Integrated Service (DPMPTSP) in Pemalang Regency. Although digital systems like the Electronic Licensing Service System (SPPE) are deployed, several challenges hinder optimal service quality. A significant barrier is human resource readiness; many staff members lack digital literacy and resist transformation, often relying on manual processes. Additionally, organizational processes remain fragmented, with back-office procedures not fully integrated into digital platforms, causing delays and bottlenecks that weaken efficiency. Technical issues, such as system bugs and unstable servers, further undermine reliability and user trust. The research underscores that technology alone cannot ensure effective E-Government. Success requires a holistic approach encompassing human resource development, process re-engineering, and organizational change management. Findings highlight the importance of investing in capacity building and digital literacy to align internal workflows with technological advances. Bridging these readiness gaps is essential for transforming digital investments into tangible improvements. Policymakers must focus on comprehensive strategies to foster a digital culture and streamline procedures to realize the full potential of E-Government for public service excellence.
Optimizing the Use of Village Funds in Efforts to Develop Pethung Park Tourism in Belik Trawas Village, Mojokerto Bayu Adji Pangestu; Zainal Fatah; Krisna Adhi Prahmana
International Journal of Social Science and Humanity Vol. 2 No. 4 (2025): December: International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i4.537

Abstract

This study aims to analyze the optimization of the use of Village Funds in efforts to develop Pethung Park tourism in Belik Village, Trawas District, Mojokerto Regency, using the New Public Governance (NPG) theoretical approach from Osborne and Gabler. NPG theory emphasizes the importance of collaboration, participation, networking, decentralization, as well as transparency and accountability in public governance. This study uses a qualitative descriptive method by collecting data through interviews, observations, and documentation involving the village government, BUMDes, Pokdarwis, and the local community. The results of the study show that the Belik Village government has succeeded in making optimal use of the Village Fund as an instrument of local economic development and a means of community empowerment. The Village Fund is directed to tourism infrastructure development, human resource training, and digital-based tourism promotion. Collaboration between village governments, communities, and the private sector through BUMDes and Pokdarwis is able to create participatory and sustainable development governance. The real impact can be seen from the increase in the number of tourist visits, the growth of MSMEs, and the increase in the village's original income. This study concludes that NPG-based governance practices in Belik Village have resulted in development effectiveness and strengthened village economic independence. The results of this study can be a model for other villages in implementing the management of Village Funds for the tourism sector based on collaboration and community participation towards sustainable village development.
Inovasi Kesehatan Keluarga : Analisis Program ‘Bapakku Hebat’ sebagai Strategi Puskesmas Omben dalam Pencegahan Stunting Enggar Enggar; Zainal Fatah; Kristyan Dwijosusilo; Ika Devy Pramudiana
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 5 (2025): September: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i5.1179

Abstract

Stunting remains a significant health problem in rural areas, particularly due to the lack of father involvement in child care. The “Bapakku Hebat” program initiated by the Omben Health Center emerged as a breakthrough to strengthen the role of fathers in stunting prevention efforts through family health posts. This study adopted a qualitative descriptive approach to investigate the implementation, effects, and barriers of the program. The research findings indicated an increase in father involvement in health post activities, nutrition counseling, and child health monitoring. The program successfully reduced the prevalence of stunting risk by 10% in a year by increasing health post coverage and changing family behavior in providing nutrition. Key driving factors included inter-sectoral collaboration with village governments, health cadres, and farming communities that strengthened social networks and local resources. However, challenges remain, such as budget constraints, a lack of male cadres, and the influence of cultural norms that consider childcare as a woman’s responsibility. The “Bapakku Hebat” program shows that active father involvement can increase family awareness of the importance of fulfilling children’s nutrition. These findings emphasize the importance of gender-sensitive family health policies and cross-sectoral support to ensure the sustainability of the program. This research is expected to be a reference for other regions in implementing similar innovations to reduce the prevalence of stunting and improve the quality of child care. Furthermore, the success of the "My Great Father" program also demonstrates the importance of a community-based approach in public health interventions. The direct involvement of community leaders, religious leaders, and farmer groups in the program's outreach and implementation has proven effective in building a sense of ownership and increasing active community participation, particularly among fathers.
Strategi Pengembangan Wisata Melalui Program Wisata Industri di Kabupaten Sidoarjo: (Pendekatan Kolaboratif Antara Pemerintah, Pelaku Usaha, dan Masyarakat) Susi Suharyanti; Zainal Fatah; Amirul Mustofah
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 6 (2025): November: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i6.1269

Abstract

This research examines tourism development strategies through an industrial tourism programme in Sidoarjo Regency as an alternative for regional tourism diversification. Sidoarjo Regency is known as an industrial hub with various production centres, such as shrimp crackers, batik, and shrimp paste (terasi), which have considerable potential to be developed into industrial tourism destinations. The objectives of the study are to analyse industrial tourism development strategies, identify supporting and inhibiting factors, and formulate a collaborative model for sustainable industrial tourism development. The research employs a qualitative approach with data collection techniques including in-depth interviews, participant observation, and documentation study. Research informants include the Sidoarjo Regency Tourism Office, industry stakeholders, tourism communities, and tourists. The results indicate that the industrial tourism development strategy in Sidoarjo utilises a pentahelix approach involving the government, academia, businesses, the community, and the media. Supporting factors include the diversity of local industrial products, good accessibility, and government policy support. However, there are constraints such as minimal digital promotion, limited tourism facilities, and low awareness among business actors regarding the concept of industrial tourism. The recommended collaborative model encompasses institutional strengthening, increasing Human Resources (HR) capacity, developing supporting infrastructure, innovating tourism products, and integrated digital marketing. This research provides a practical contribution to the development of industrial tourism in regions with a strong small and medium-sized industrial economic base.
Strategi Peningkatan Pendapatan Asli Daerah Kota Surbaya M. Nur Aulia Rahman; Sri Kamariyah; Zainal Fatah
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 4 No. 1 (2026): Januari: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v4i1.1491

Abstract

This research aims to analyze the strategies for increasing Local Own-Source Revenue (Pendapatan Asli Daerah/PAD) implemented by the Regional Revenue Agency (Badan Pendapatan Daerah/Bapenda) of Surabaya City. As the second largest city in Indonesia and the capital of East Java Province, Surabaya has significant potential for local revenue that needs to be optimized to support regional development. Using SWOT analysis framework and strategic management theory from David, this study examines the strengths, weaknesses, opportunities, and threats in PAD management, as well as the strategies formulated and implemented to increase revenue. This qualitative research employs a descriptive approach with data collection through in-depth interviews, observation, and documentation study at Bapenda Surabaya City during June-August 2025. Informants include agency leaders, division heads, tax and retribution collectors, and taxpayers. The results indicate that Surabaya City has successfully increased its PAD from Rp 5.2 trillion in 2022 to Rp 6.8 trillion in 2024, representing a 31% growth. Key strategies implemented include digital transformation of tax services through e-tax system, intensification of existing tax sources, extensification through identification of new taxpayers, improvement of taxpayer compliance through education and enforcement, and inter-agency collaboration for data integration. The study identifies several challenges including tax evasion, outdated property valuations, and limited human resources. This research recommends strengthening digital infrastructure, updating tax object databases, enhancing taxpayer awareness programs, improving coordination with central government, and developing performance-based incentive systems for revenue collectors.
Accelerating Smart Governance Through Mandatory Cashless Parking on Public Roads in Surabaya Kristyan Dwi Djahjono; Nur Rusydina bt Khadzali; Dandy Patrija Wirawan; Zainal Fatah; Sapto Pramono
International Journal of Social Science and Humanity Vol. 1 No. 1 (2024): March : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v1i1.639

Abstract

The digital transformation within the public sector has shifted from an optional advancement to a primary parameter for local government success in managing dynamic metropolitan areas. This research examines the acceleration of Smart Governance in Surabaya through the implementation of the mandatory non-cash parking policy on public roads. Using a qualitative approach with a descriptive-analytical design, the study explores how this transition redefine the relationship between the government, parking attendants, and citizens. Findings indicate that the policy effectively minimizes budget leakage and enhances fiscal transparency. The integration of digital payment systems has transformed traditional parking management into a data-driven service, fostering public trust through accountable financial tracking. Furthermore, the shift from cash to digital transactions has successfully professionalized the role of parking attendants within the urban ecosystem. However, success relies heavily on consistent infrastructure readiness and public literacy. The study concludes that Surabaya's non-cash parking model serves as a vital instrument for strengthening Regional Original Revenue (PAD) while modernizing urban governance. These implications suggest that digital integration is not merely a technical change but a fundamental shift in bureaucratic culture. This model provides a strategic framework for other Indonesian metropolitan cities aiming to implement similar digital-based public service innovations and sustainable smart city governance.
Digital Transformation in Cashless Payment-Based Public Transportation Policy: (Service Quality Evaluation of Suroboyo Bus in Surabaya City) Sapto Pramono; Solahuddin B Ismail; Zainal Fatah; Kristyan Dwi Djahjono; Dandy Patrija Wirawan
International Journal of Social Science and Humanity Vol. 1 No. 2 (2024): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v1i2.640

Abstract

Digital transformation in the public transportation sector is part of the national development priority agenda aimed at improving service quality and operational efficiency. This study aims to analyze the implementation of cashless payment-based digital transformation in public transportation policy on the Suroboyo Bus in Surabaya, analyze service quality based on SERVQUAL dimensions, identify supporting and inhibiting factors for implementation, and evaluate the success and shortcomings of the policy. This research uses a qualitative approach with a descriptive research type. The results show that the implementation of cashless payment on the Suroboyo Bus has been running well since 2018, with four main payment methods: QRIS, e-money cards, plastic waste contributions, and the Child Identity Card (KIA). QRIS has become the dominant payment method with a 48% share in 2025. Service quality based on SERVQUAL dimensions shows good results in the aspects of tangibles, reliability, and responsiveness, but still requires improvement in the dimensions of assurance and empathy. Supporting factors for implementation include government commitment, the availability of regulations (Perwali No. 22 of 2023)., adequate infrastructure, and support from digital payment service providers. Inhibiting factors include limited digital literacy, internet network disruptions, limited economic access, and lack of socialization. The success of the policy is reflected in increased operational efficiency, financial transparency, and a rise in the number of users from 1.2 million (2019). to 3.5 million (2025). Shortcomings of the policy include the digital gap for vulnerable groups, dependence on internet networks, and a decrease in participation in the plastic waste payment program from 25% (2023). to 12% (2025).
Community Empowerment through the Batik Industry: The Facilitative Role of the Urban Village Administration in Strengthening the Creative Economic Capacity of Residents in Kampung Batik Okra Surabaya Rasidi Rasidi; Dandy Wirawan; Zainal Fatah
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 3 (2026): August: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i3.655

Abstract

Kampung Batik Okra, located in Kranggan Urban Village, Bubutan District, Surabaya City, represents a community-based creative economy initiative officially inaugurated on 28 December 2022 by the Surabaya City Government. This study aims to analyze the facilitating role of the urban village administration in strengthening the creative economic capacity of residents through the batik industry, as well as to identify supporting and inhibiting factors for community empowerment in Kampung Batik Okra. A descriptive qualitative approach was employed, with data collected through in-depth interviews, participatory observation, and document analysis. Informants were purposively selected, encompassing village government officials, batik group administrators, artisans, and academic facilitators. The findings reveal that the urban village administration performs three principal facilitative roles: (1) facilitation of training and skill enhancement; (2) facilitation of market access and promotion; and (3) facilitation of multi-stakeholder partnerships. These roles contribute significantly to the strengthening of residents’ creative economic capacity, as evidenced by an increase in active artisans, product diversification, and expanded marketing networks. Nevertheless, limited human resource capacity within the village administration, inconsistent community participation, and restricted access to capital remain structural barriers requiring more systemic policy interventions. This research offers a conceptual framework of empowerment-based facilitating roles for urban villages, which may serve as a reference for developing creative economy villages in Indonesian urban areas.
The Effectiveness of Population Service Innovation Through the Pecel Breakfast Program in Madiun Regency Susul Setiono; Dandy Wirawan; Zainal Fatah
International Journal of Social Welfare and Family Law Vol. 3 No. 2 (2026): April : International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i2.659

Abstract

Public services in the digital era demand a more responsive and inclusive bureaucratic transformation to fulfill citizens' basic rights in population administration. In Madiun Regency, geographical constraints, complex bureaucracy, and low digital literacy are major challenges in service accessibility. In response, the Population and Civil Registration Office launched the "Sarapan Pecel" (Advanced Population Administration System in Rural Areas, Effective, Fast, and Direct Service) innovation, which decentralizes services to the village level through the use of Electronic Signatures (TTE) and the role of "Duta Pecel" as local operators. This study aims to analyze the effectiveness of the program using a descriptive qualitative approach through in-depth interviews, observations, and documentation studies. The results show that the "Sarapan Pecel" program is effective in reducing bureaucratic red tape, increasing time and cost efficiency for the community, and successfully overcoming geographical barriers. The role of village operators has proven crucial in mitigating technological culture shock and building public trust in the validity of digital documents. However, operational effectiveness still faces technical challenges such as internet network stability, electricity supply, and central server performance. As a recommendation, local governments need to strengthen physical infrastructure, regularly standardize technical competencies for village operators, and expand digital literacy strategies in a structured manner. The sustainability of these innovations depends on synchronizing the reliability of digital systems and strengthening the supporting ecosystem at the local level.
Implementation of the Merah Putih Cooperative Policy to Improve Community Economy in East Kotawaringin Regency Risa Gunanti; Zainal Fatah; Eny Haryati; Kristyan Dwijosusilo
International Journal of Social Science and Humanity Vol. 3 No. 1 (2026): March: International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v3i1.687

Abstract

This study aims to analyze the implementation of the Merah Putih Cooperative policy in developing the community economy in East Kotawaringin Regency. This study uses a qualitative approach and is included in the descriptive research category. Data were obtained through observation, interviews, and documentation involving the local government, village government, cooperative administrators, and the community as research informants. The research findings indicate that the implementation of the Merah Putih Cooperative policy has been carried out through socialization activities, the establishment of cooperative institutional structures, and mentoring from the local government to the village government and community. Cooperatives have a positive influence on community economic growth, particularly in facilitating access to business capital, expanding the market for local products, and increasing community involvement in village economic activities. However, policy implementation still faces various challenges, such as a lack of human resources, limited community understanding of cooperatives, and limited capital and facilities to support cooperatives. Elements supporting policy implementation include support from the local government, community involvement, and the village economic potential that can be enhanced through cooperatives. Therefore, capacity building of cooperative institutions and continuous mentoring are needed so that cooperatives can grow independently and sustainably in improving the welfare of village communities.
Co-Authors Abda Abda Ade Nur Zaman Adela Magdalena Jonathan Marramis Aditya Hermansyah Afandi Afandi Afrizal Pratama Alfian Hadi Saputra Amirul Mustofah Aris Ismail Bayu Adji Pangestu Dandy Patrija Wirawan Dandy Wirawan Dendy Homeland Wirawan Dendy Patrija W Enggar Enggar Eny Haryati Hendrawarman Ika Devy Pramudiana Kresna Adhi Prahmana Krisna Adhi Prahmana Kristyan Dwi Djahjono Kristyan Dwijosusilo M. Nur Aulia Rahman Mujarni Baraq Nihayatus Sholihah Nur Rusydina bt Khadzali Prasetyo Dwi Pangesti Adji Rasidi Rasidi Risa Gunanti Roberth Christofel Wamaf Sapto Pramono Solahuddin B Ismail Sri Kamariyah Sri Roekminiati Susi Suharyanti Susul Setiono Suwoto Ulul Albab