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All Journal JIKSI (Jurnal Ilmu Komputer dan Sistem Informasi) Computatio : Journal of Computer Science and Information Systems INTECOMS: Journal of Information Technology and Computer Science MIND (Multimedia Artificial Intelligent Networking Database) Journal Simtek : Jurnal Sistem Informasi dan Teknik Komputer Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Progresif: Jurnal Ilmiah Komputer Jurnal Bakti Masyarakat Indonesia Infotech: Journal of Technology Information Jurnal Mandala Pengabdian Masyarakat International Journal Software Engineering and Computer Science (IJSECS) Joutica : Journal of Informatic Unisla Al-Khidmah Jurnal Pengabdian Masyarakat Jurnal Sains dan Teknologi Prosiding Seri Seminar Nasional Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Internet of Things and Artificial Intelligence Journal Jurnal Serina Abdimas
Novario Jaya Perdana
Universitas Tarumanagara
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Journal : Internet of Things and Artificial Intelligence Journal

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Student Feedback Systems: Developing a Web-Based Solution for Efficient Complaint Processing at Faculty of Information Technology Tarumanagara University Phratama, Owen Maytrio; Handhayani, Teny; Perdana, Novario Jaya
Internet of Things and Artificial Intelligence Journal Vol. 4 No. 4 (2024): Volume 4 Issue 4, 2024 [November]
Publisher : Association for Scientific Computing, Electronics, and Engineering (ASCEE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31763/iota.v4i4.834

Abstract

The collection of student feedback, encompassing aspirations, and complaints, serves as a cornerstone in improving the quality of education and fostering institutional responsiveness in higher education. However, many universities, including Tarumanagara University, especially the Faculty of Information Technology still rely on manual processes for submitting these concerns, necessitating face-to-face interactions with faculty administrative personnel. This traditional approach often results in inefficiencies, including delayed responses and difficulty tracking complaints. This research addresses these issues by proposing the development of a web-based application designed to centralize and streamline the processing of student complaints and aspirations. Utilizing the waterfall model as the development methodology, the application is developed using ASP.NET with C# and SQL Server to ensure robust performance and data management. The outcomes of this initiative demonstrate significant improvements in both time efficiency and resource allocation for handling student feedback within the Faculty of Information Technology at Tarumanagara University. By implementing this web-based solution, the faculty aims to foster a more effective and responsive feedback mechanism that enhances student engagement and satisfaction.
Co-Authors Agus Budi Dharmawan Agus Budi Dharmawan Alvin Chandra Andre Ertanto Andre, Andre Andy Wijaya Nusantara Angeline, Mariani Anindya, Florentina Pramita Anthony Arisandi, Desi bagus Mulyawan Bagus Mulyawan Bernike Burnama Bryan Filemon Budiyantara, Agus Bunardi Budiman Burnama, Bernike Calvinus, Yohanes Caroline Wili Harto Chairisni Lubis Chairisni Lubis Chairisni Lubis Charles Yuliansen Chavia Rossyerin Prabowo Sutjiadi Daffa Hilmi Aji Daniel Ary Nugroho Danu Yuliarto Dany Setiawan Darwin Raharja Dedi Trisnawarman Derren Chrissanto Desi Arisandi Desi Arisandi Devin Abipraya Dhananjaya, Asoka Dyah Erny Herwindiati Dyah Erny Herwindiati Edgar Lawrence Edward Darmaja Edwin Suryaputra Endah Setyaningsih Ery Dewayani Faithtria, Monica Glory Felicia, Clara Ferdinand, Kelvin Fransisca Iriani Roesmala Dewi Frederick, Thomas Gian Ramanda Gilang Samudro Giselle Naomi Sutanto Gozali, Carisha Puspa Gumay, Fhilia Anasty Han, Hansen Hanven Pradana Herwindiati, Dyah Erni Hetty Karunia Tunjungsari Hidayat, Farasya Syifa Hizkia Natanael Ivan Ivan Sutedjo Jane Syahwalina Kaprica Sandra Jap Tji Beng Jason Jeanny Pragantha Jeffri Alimin Jonathan Jovian, Ernestito Kacen Kalengkongan, Aurelia Naftali Kelvin Fernando Pinem Kelvin Wijaya Kevin kevin Kevin Marcello Jonathan Lim, Yulia Lioviani Gavrilla Louis, Josh Mariani Angeline Mei Ie Milson, Audie Muhammad Adi Nugraha Mulyawan, Bagus Natalicia Margatan Nathan, Michael Nathaniel Andrew Nicko Kurniawan Nizham Kamil Hia Owen Maytrio Phratama Pertiwi , Saula Rahmadianti K. Phang, Jastien Phratama, Owen Maytrio Prisiani, Yuri Putri, Tiara Maharani Azkia Ramanda, Gian Ribka Suwardy Richard, Richard Riyanto, Radika Yudha Salsabila, Unik Hanifah Sandra, Jane Syahwalina Kaprica Santoso, Fabio Santoso, Salim Sarah Azka Nazwah Saula Rahmadianti Krisma Pertiwi Sebastian, Dennis Sherena Yemima Purba Sri Tiatri Steven Cang Steven Dharmawan Sudono Widjaja Sukardi, Aldy Supirman Supirman Sutanto, Giselle Naomi Suwarjono, Gilang Samudro TAKESHI, CECILIANA Tamara Violeta Teny Handhayani Tony Tony Trisnawarman, Dedi Valencia Valencia, Valencia Vanesa Nellie Victor Femona Laoli Vincent Marcellino Viny Christanti M Viny Christanti Marwadi Wasino Wasino Wasino Wasino, Wasino William Antonius William Wijaksana Willyanto Wijaya Windah Maria Sonia Nadiah Hutagalung Yagyu Munenori M.E. Yongky Saputra Zyad Rusdi Zyad Rusdi