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rupat, herman
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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ANALISIS PENGARUH KUALITAS PELAYANAN, CITRA SEKOLAH, LINGKUNGAN SEKOLAH DAN KUALITAS TENAGA PENGAJAR TERHADAP KEPUASAN SISWA AL-HUDA PEKANBARU rupat, herman
Eko dan Bisnis: Riau Economic and Business Review Vol. 10 No. 2 (2019)
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v10i2.174

Abstract

ABSTRACTThe four objectives of the present study aimed to find out: 1) the effect of service quality on students’ satisfaction of Senior High School Al-Huda Pekanbaru, 2)  the effect of school image on students’ satisfaction of Senior High School ofAl-Huda Pekanbaru 3) the effect of school environment on the students’ satisfaction of Senior High School Al-HudaPekanbaru,  4) the effect of teachers’professional quality of faculty on students’ satisfaction of Senior High School Al-HudaPekanbaru. Senior High School Al-Huda Pekanbaru was the setting of the study. The present study collected the primary and secondary data from Senior High School Al-Huda Pekanbaru. 162 students were involved as the research samples of the study. The technique of data analysis was descriptive and multiple linear regression analyses. The fulfillment of statistical assumptions was used (normality test, autocorrelation test, multi-coloniality test, heteroskedastic test, linearity test), and the hypothesis testing used were independent t-test, F test and determinant coefficient test. The study found that the service quality had a significant effect on students’ satisfaction. School image had no significant effect on students’satisfaction. School environment had a significant effect on students’satisfaction. The last,  teachers’ professional quality had a significant effect on students’satisfaction.
PENGARUH KEPEMIMPINAN KEPALA SEKOLAH TERHADAP KINERJA GURU PADA SEKOLAH DASAR NEGERI 006 PERAWANG BARAT rupat, herman
Eko dan Bisnis: Riau Economic and Business Review Vol. 10 No. 4 (2019): Penguatan Kinerja Lintas Sektor: Pelayanan, Motivasi, SDM, dan Perilaku Konsum
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v10i4.246

Abstract

The research was conducted at Elementary School 006 Of Perawang Barat. The purpose of this study is to determine the influence of Principal Leadership on Teacher Performance at Elementary School 006 Of Perawang Barat. The research method is descriptive with quantitative approach, with the research population is teachers of Elementary School 006 Of Perawang Barat as many as 43 teachers. While the number of samples determined in this study is the entire population minus 1 principal so that a total of 42 teachers. Based on simple linear regression equation Y = 22,609 + 0,744X. hence seen constants equal to 22,609, so influace of principal leadership on teacher performance is positive proven b = 0,744 meaning that every increase of headmaster leadership one unit will increase teacher performance at Elementary School 006 Of Perawang Barat at 1,235. The Leadership variable with tcount 4,264 > ttable 2,021 with significant level 0.000 less than 5%. Then Ho is rejected and Ha accepted, meaning the leadership variable of principal has a positive and significant effect on teacher performance in Elementary School 006 Of Perawang Barat. The value of R-square (coefficient of determination) is 0,313, this indicates that the principal's leadership contributes to the teacher performance in Elementary School 006 Of Perawang Barat by 31,3%, while the rest (100% - 31,3%) = 68,7% influenced by other variable outside of variable in this research.
THE EFFECT OF COMPETENCY ON CIVIL SERVANTS PERFORMANCE IN THE HEALTH SERVICE OF PEKANBARU CITY rupat, herman
Eko dan Bisnis: Riau Economic and Business Review Vol. 11 No. 3 (2020): Kinerja SDM, Pelayanan Jasa, dan Dinamika Ekonomi: Perspektif Multisektor
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v11i3.275

Abstract

In order to improve the quality and quantity of performance of Civil Servants (PNS) at the Pekanbaru City Health Office, it is necessary to conduct Competency research for all Civil Servants (PNS) of the Pekanbaru City Health Office. This competency is carried out so that office holders can occupy their positions in accordance with their educational qualifications, skills/ experience and attitudes. In general, the purpose of this study is to determine the effect of competence on employee performance at the Pekanbaru City Health Office. The number of samples in this study were 91 employees. In the overall validity test the statement of competence and performance variables are declared valid because the rcount > rtable (0.206) is obtained. Simple linear regression results obtained by the value of Y = 2.729 + 0.899X. From the partial test results or t test obtained value of tcount (6.928) > ttable (1.986) with a sig level of 0.000 < 0.05 which means that competence has a significant effect on performance. The coefficient of determination test results (R2) of 0.350 or 35 %, meaning that the magnitude of the influence or contribution given by the competency variable to the performance variable is 35 % while the remaining 65 % is influenced by other factors not examined in this study.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN SISWA KELAS XII PADA MADRASAH ALIYAH NEGERI 1 PEKANBARU rupat, herman
Eko dan Bisnis: Riau Economic and Business Review Vol. 11 No. 4 (2020): Kepemimpinan dan Kualitas Pelayanan sebagai Penggerak Kinerja Organisasi
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v11i4.291

Abstract

This study aims to determine the Effect of Service Quality on Class XII Student Satisfaction in Pekanbaru 1 State Madrasah Aliyah. The variables in this study consisted of dependent (service quality) and independent (student satisfaction) variables, while the population in this study was 354 students and then simplified by using the Slovin formula so that a sample of 78 students was obtained, using the accidental sampling technique. Data analysis in this study uses quantitative descriptive analysis while to test the feasibility of the data collected instrument testing, validity test, reliability test, simple linear regression test, t test and coefficient determination. The results of the study found a simple linear regression equation model Y = 20,626 + 0,715X, based on the data in the t test where tcount is greater than t table 6.241> 1.99167 means there is a significant influence between service quality on student satisfaction. And the results of the determination coefficient test of 0.339 (33.9%) while the remaining 66.1% is influenced by other variables that are outside of this service quality variable.
Kepuasan Konsumen G. B Hotel Syari'ah Pekanbaru Ditinjau Dari Kualitas Pelayanan Camelia, Yuni Putri; rupat, herman
Eko dan Bisnis: Riau Economic and Business Review Vol. 15 No. 4 (2024): Dinamika Keputusan, Kepuasan, dan Kinerja pada Lembaga Pendidikan, Perhotelan,
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v15i4.544

Abstract

This study aims to determine the effect of service quality on customer satisfaction at G. B Hotel Syari'ah Pekanbaru. The population in this study were all consumers who stayed at G. B Hotel Syari'ah Pekanbaru until December 2022 totaling 6,323 consumers. A sample of 98 consumers was taken referring to the Slovin formula, data collection techniques in this study were observation and questionnaires. The method used was descriptive and quantitative methods. Based on the results of the study, a simple linear regression equation was obtained of Y = 16,669 + 0.548 X. The results of the hypothesis test obtained t count > t table (12,889 > 1.985), with a significant value of 0.000 < 0.05, which means that service quality has a significant effect on customer satisfaction at G. B Hotel Syari'ah Pekanbaru. The magnitude of the influence is 63.4% while the remaining 36.6% is determined by other variables not included in this research model, for example, promotion, price and brand image. To improve service quality, it is recommended that management provide training to employees on service quality to further enhance it and meet customer expectations.
Co-Authors Camelia, Yuni Putri