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All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan ADPEBI International Journal of Business and Social Science Jurnal Pengabdian Masyarakat Akademisi IKHLAS: Jurnal Pengabdian Dosen dan Mahasiswa Jurnal Pengabdian Masyarakat Bangsa Adpebi International Journal of Multidisciplinary Sciences Eko dan Bisnis: Riau Economic and Business Review
rupat, herman
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Pengaruh Lingkungan Kerja Terhadap Kinerja Pegawai Pada Kantor Pengawasan Dan Pelayanan Bea Dan Cukai Tipe Madya Pabean B Pekanbaru Herman, Herman
Eko dan Bisnis: Riau Economic and Business Review Vol. 13 No. 4 (2022): Kinerja, Kepuasan, dan Perilaku Organisasi dalam Perspektif Bisnis dan Pelayan
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v13i4.400

Abstract

This study was conducted to determine the effect of the work environment on employee performance at the Customs and Excise Office of Supervision and Excise Service Type B Pekanbaru. The population in this study were all teachers at the Office of Supervision and Service of Customs and Excise Madya Customs Type B Pekanbaru totaling 109 people. Samples were taken as many as 52 people. Data analysis in this study used descriptive and quantitative analysis methods. From the descriptive analysis, it was found that the respondent's response to the Work Environment variable statement was an average of 3.76 (Agree). Furthermore, the respondent's response to the statement of performance variables is on average 3.84 (Agree). The results of simple linear regression in this study are Y = 11.205 + 0.519X. By using the t-test, the ttable value is 2.009 and the tcount value is 6.562, meaning tcount = 11.205 > ttable = 2.009, which means that the work environment affects employee performance at the Customs and Excise Supervision and Service Office of Pekanbaru Type B Customs with a large influence of 46.3 The remaining % of 53.7% is influenced by other variables not included in this study.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Pada Kantor Lurah YZ Kabupaten Bengkalis kurniawan, teuku reza; Herman, Herman
Eko dan Bisnis: Riau Economic and Business Review Vol. 15 No. 1 (2024): Faktor Internal dan Eksternal terhadap Kinerja, Kepuasan, dan Keputusan Ekonom
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v15i1.465

Abstract

The research will be carried out at the Lurah YZ Department of Rupat district of Bengkalis. The aim of this research is to find out the impact of the quality of service on public satisfaction in the Lurah YZ Prefecture of Rupat district of Bengkalis. The sample in this study consisted of 96 people who had been simplified using the Slovene formula. In this study the sample method uses the accidental sampling technique. Data analysis in this study uses descriptive and quantitative methods. Based on the results of the analysis of the study, it was found that the Quality of Service had a significant influence on public satisfaction at the Office of Lurah YZ Rupat district of Bengkalis thitung = 7,255 > ttable = 2,000. The result of simple linear regression obtained the equation of regression Y = 16,674 + 0,476X, this means the result of the research is the same as the research hypothesis. The R2 value of 0.359 means that the significant impact of Service Quality on public satisfaction in Lurah YZ Prefecture of Rupat district of Bengkalis is 35.9%, while 64.8% is influenced by other variables not studied in this study
Kepuasan Konsumen G. B Hotel Syari'ah Pekanbaru Ditinjau Dari Kualitas Pelayanan Camelia, Yuni Putri; rupat, herman
Eko dan Bisnis: Riau Economic and Business Review Vol. 15 No. 4 (2024): Dinamika Keputusan, Kepuasan, dan Kinerja pada Lembaga Pendidikan, Perhotelan,
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v15i4.544

Abstract

This study aims to determine the effect of service quality on customer satisfaction at G. B Hotel Syari'ah Pekanbaru. The population in this study were all consumers who stayed at G. B Hotel Syari'ah Pekanbaru until December 2022 totaling 6,323 consumers. A sample of 98 consumers was taken referring to the Slovin formula, data collection techniques in this study were observation and questionnaires. The method used was descriptive and quantitative methods. Based on the results of the study, a simple linear regression equation was obtained of Y = 16,669 + 0.548 X. The results of the hypothesis test obtained t count > t table (12,889 > 1.985), with a significant value of 0.000 < 0.05, which means that service quality has a significant effect on customer satisfaction at G. B Hotel Syari'ah Pekanbaru. The magnitude of the influence is 63.4% while the remaining 36.6% is determined by other variables not included in this research model, for example, promotion, price and brand image. To improve service quality, it is recommended that management provide training to employees on service quality to further enhance it and meet customer expectations.
Pengembangan Wisata berbasis Camping untuk meningkatkan pendapatan Ekonomi Masyarakat (Kasus Wisata Lindok Alam Batu Bersurat, Kec. XIII Koto Kampar) Kurniawan, Teuku Reza; Bishri, Hasanul; Herman, Herman; Fakhri, Rizqi; Rofidah, Siti; Warman, Defi; Irawan, Mhd.Sahreza
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 5, No 6 (2025): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v5i6.2259

Abstract

Camping-based tourism development is an effort to positively impact community income. This community service project aims to identify strategies for developing camping-based tourism in Batu Bersurat Village, XIII Koto Kampar District, Kampar Regency. The method used in this community service project is a SWOT analysis to measure the strengths, weaknesses, opportunities, and threats of camping-based tourism development to increase the economic income of the Batu Bersurat Village community, Kampar Regency. Based on the community service team's analysis, a) the potential natural resources of the Batu Bersurat Village tourist attraction can be utilized to develop various nature tourism activities, such as camping, and others. This can increase the local community's economic income. b) various promotional activities for camping-based tourism in Batu Bersurat Village, Kampar Regency, including marketing the local community's potential, and c) optimizing the role of tourism awareness groups (POKDARWIS) to collectively increase visits to tourist attractions around Batu Bersurat Village, Kampar Regency, thereby impacting the community's economy.ABSTRAKPengembangan Wisata Berbasis Camping merupakan suatu upaya agar mampu menghadirkan efek yang menguntungkan dalam mendorong peningkatan pendapatan ekonomi masyarakat. Kegiatan pengabdian ini dimaksudkan untuk menelusuri strategi pengembangan wisata berbasis kegiatan camping di Desa Batu Bersurat, Kecamatan XIII Koto Kampar, Kabupaten Kampar. Metode yang diterapkan dalam program pengabdian ini memakai pendekatan Analisis SWOT guna menilai unsur Kekuatan, Kelemahan, Peluang, dan Ancaman dalam pengembangan wisata berkonsep camping untuk mengoptimalkan pendapatan ekonomi warga Desa Batu Bersurat, Kabupaten Kampar. Berdasarkan temuan analisis dari tim pengabdian, diketahui bahwa: a) Potensi sumber daya alam yang dimiliki Objek Wisata Desa Batu Bersurat dapat diberdayakan untuk merancang beragam aktivitas wisata alam, seperti kegiatan camping, dan sebagainya. Hal tersebut dapat meningkat ekonomi pendapatan masyarakat setempat. b) Mengadakan berbagai kegiatan sebagai media promosi mengenai objek wisata berbasis camping di Desa Batu Bersurat Kabupaten Kampar, termasuk dalam memasarkan potensi hebat yang dimiliki oleh masyarakat setempat, serta c) Mengoptimalkan peran kelompok sadar wisata (POKDARWIS) untuk bersama-sama meningkatkan tingkat kunjungan ke objek wisata disekitar Desa Batu Bersurat Kabupaten Kampar sehingga berdampak pada peningkatan ekonomi masyarakat. 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di UPT Puskesmas XY Rupat, Herman; Teuku, Reza Kurniawan
Eko dan Bisnis: Riau Economic and Business Review Vol. 16 No. 4 (2025): Penguatan Kinerja, Disiplin, dan Kualitas Layanan melalui Pendekatan Sosial, O
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v16i4.568

Abstract

The study aims to determine the effect of service quality on patient satisfaction for outpatient care at the UPT Puskesmas XY. In this study, descriptive and quantitative analysis techniques were used to analyze the data. The sampling technique used was simple random sampling, with a sample of 100 people. Based on the research results, it can be concluded that simple linear regression discussion with the regression equation Y = 1.744 + 0.553X. The constant value of 1.744 means that if the independent variable X (Service Quality) is 0, then the dependent variable Y (Patient Satisfaction) is 1.744. The coefficient of regression value of variable X (Service Quality) is 0.553, meaning that if service quality increases by 1 unit, patient satisfaction will also increase by 0.553 units. The coefficient is positive, indicating a positive influence between service quality and patient satisfaction. The higher the service quality, the higher the patient satisfaction. The t-value for the independent variable Service Quality (X) is 14.520. The table can be seen in the statistical table at a significance level of 0.05/2 = 0.025 with degrees of freedom df = n - k or 100 - 2 = 98. The obtained t-table value is 1.98447 (t-table statistics). From these values, it can be concluded that t-value > t- table or 14.520 > 1.98447, which proves that Ha is accepted, and Ho is rejected, meaning that there is a significant effect of service quality on outpatient patient satisfaction at the UPT Puskesmas XY. The R² value is 0.683 or 68.3%. This value means that service quality contributes to patient satisfaction by 68.3%, while the remaining 31.7% is determined by other variables not present in this research model.
Co-Authors Bishri, Hasanul Camelia, Yuni Putri Eka Putra Fachri, Rizqi Faira Medina Dzikra Fakhri, Rizqi Hendra, Teguh Herispon Herispon Hery Widijanto Irawan, Mhd.Sahreza Iskandar Iskandar Jhonny Ardan Mardan KHORNELIS DEHOTMAN, KHORNELIS Kurniawan, Teuku Reza M. Ali Aqsa Risman Saiful Anuar Siti Rofida Siti Syahsudarmi Teguh Hendra Warman, Defi Wicara, Dinda Genta yulia harwina, yulia Yusriadi Yusriadi