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The Influence To Service Quality, Facilities, and Ticket Price on Passenger Satisfaction at PT. Pelni (Persero) Baubau Branch Hasan, Muslihati; Ningrat, Andi; Usman, Arif Fuddin; Fitriah, Rifkah; Rachmianty, andi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 3 No. 2 (2024): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v3i2.1001

Sea transportation is the most important means of inter-island connectivity in Indonesia. Companies must try to make customers feel satisfied by providing better offers and services, companies must be able to maintain their market position in the midst of increasing competition. The purpose of this study was to evaluate the variables of service quality, facilities and ticket prices partially on passenger satisfaction at PT. Pelni (Persero) Baubau Branch. Evaluating the quality of services, facilities and ticket prices simultaneously on passenger satisfaction and evaluate which of the three parameters used has the most influence on passenger satisfaction. The data used in this study are primary data obtained by distributing questionnaires to the passengers of PT. Pelni (Persero) Baubau Branch has 50 employees using multiple linear regression analysis techniques. The results showed that Service Quality (X1) had a significant level of 0.013 <0.05. This means that service quality has a positive and significant effect on passenger satisfaction. Facility (X2) has a significant level of 0.012 <0.05. This means that facilities have a positive and significant effect on passenger satisfaction. Ticket prices (x3) have a significant level of 0.019 <0.05. This means that ticket prices have a positive and significant effect on passenger satisfaction.

Productivity Analisys of Rubber Tyred Gantry Crane (TRG) and Head Truck (HT) at Makassar New Container Terminal (Terminal 1) Zulkifli, Rifkah Fitriah; Rusnaedi Rusi; Muslihati; Andi Ningrat; Misliah; Mohammad Rizal Firmansyah
Zona Laut : Jurnal Inovasi Sains Dan Teknologi Kelautan Volume 6, Number 2, July 2025 Edition
Publisher : Departemen Teknik Kelautan Universitas Hasanuddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62012/zl.vi.45284

The increasing trend of global trade and maritime supply chain has driven container terminals to pursue operational efficiency and equipment productivity. This study aims to evaluate the productivity of Rubber Tyred Gantry Crane (RTG) and Head Truck (HT) at Makassar New Container Terminal (Terminal 1), an important logistics hub in Eastern Indonesia. Productivity was measured through direct field observation and data collection during loading and unloading operations. Five RTGs and five HTs were analyzed for a period of one hour. The level of loading and unloading productivity at Makassar New Container Terminal (Terminal 1) is categorized as good according to the Regulation of the Director General of Sea Transportation. The productivity of RTG equipment with an average unloading process of 28 container boxes/hour and a loading process of 31 container boxes/hour. Meanwhile, for HT equipment, it reaches 5 container boxes/hour for the unloading process and 7 boxes/hour for the loading process. This analysis highlights the differences in handling efficiency between equipment types, emphasizing the need for equipment optimization. These findings contribute to understanding terminal performance and support future operational improvements.

Peran Bakteri Endofit dalam Peningkatan Ketahanan Pangan Berbasis Pertanian Organik Eka Satria Wibawa; Andi Ningrat
Journal of New Trends in Sciences Vol. 3 No. 2 (2025): Journal of New Trends in Sciences
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jnts.v3i2.752

Modern agriculture faces serious challenges such as climate change, soil degradation, and dependence on chemical fertilizers and pesticides, which negatively impact the environment and human health. To support sustainable food security, innovative and environmentally friendly solutions are required. One promising alternative is the use of endophytic bacteria as biological agents to enhance plant growth without relying on synthetic chemicals. This study aims to examine the role of endophytic bacteria in organic farming systems through a combination of laboratory tests and field experiments. The research stages include isolation and identification of endophytic bacteria from plant tissues, testing the ability of the bacteria to support plant growth in vitro, and applying it to organic farmland to evaluate resistance to pests and crop yields. The independent variable in the study is the type of endophytic bacteria, while the dependent variables include plant growth rates, pest resistance, and crop productivity. Data analysis was performed using descriptive statistics and ANOVA, followed by post-hoc tests to determine the effectiveness of the treatments. The results showed that treatments with endophytic bacteria, both singular and combined, significantly improved vegetative growth, reduced pest attacks, and increased crop yields compared to the control. The combination of bacterial isolates proved to have a stronger synergistic effect than single treatments. These findings demonstrate the potential of endophytic bacteria as natural biofertilizers and biopesticides to support environmentally friendly organic farming.

Enhancing Ship Seaworthiness Supervision: A Study at KSOP Class II Kendari Rachmianty, Andi; Yusri, Muhammad; Ningrat, Andi; Arifuddin, Andi Mursid Nugraha; Usman, Arif Fudddin; Rusnaedi
Indonesian Journal of Maritime Technology Vol. 3 No. 2 (2025): Volume 3 Issue 2, December 2025
Publisher : Naval Architecture Department, Kalimantan Institut of Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35718/ismatech.v3i2.8481363

Ship accidents often occur due to ships being unseaworthy to sail. The harbor master plays an important role in supervising the seaworthiness of ships and port activities. However, ship accidents still often occur due to the unseaworthiness of ships to sail. This study examines the level of performance of the harbor master at KSOP Class II Kendari. The method used is the Costumer Satisfaction Index (CSI). The questionnaire was given to the sample which was calculated using the Slovin calculation. The results of the questionnaire have gone through validity and reliability tests and show that the results obtained are valid and reliable. The percentage value of CSI obtained reached 84.95%. This figure indicates that customers are very satisfied with the performance of KSOP Class II Kendari. This shows that KSOP Class II Kendari has succeeded in meeting customer expectations and needs well.

Identifying Critical Factors Contributing to Export Logistics Disruptions: A 6M Fishbone Analysis of Freight Forwarder Operations in Seaborne Shipping at PT. Q Logs Indonesia Kastian, Muhammad Aris; Pakonglean, Rita; Ningrat, Andi; Syahrir, M.
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.3938

The export logistics process in seaborne shipping is highly complex, influenced by numerous factors that can affect efficiency, timeliness, and safety of shipments. Freight forwarders, such as PT. Q Logs Indonesia, play a crucial role in managing and ensuring the smooth movement of export shipments across borders. This study aims to identify and analyze key factors that contribute to disruptions in the shipping process, using the Fishbone (Ishikawa) diagram as a tool. The diagram categorizes potential causes into six main areas: Man (Human Resources), Method (Work Methods), Machine (Equipment and Systems), Materials (Documents and Goods), Mother Nature (Environmental and Regulatory Factors), and Management (Policy and Coordination). Data was collected through interviews, observations, and document analysis. The research identifies several root causes of logistical inefficiencies, including inadequate training, inefficient procedures, outdated systems, document errors, regulatory changes, and mismanagement. By mapping these issues using the Fishbone diagram, the study provides valuable insights into the underlying causes of delays and disruptions in the export logistics process. The findings offer practical recommendations for PT. Q Logs Indonesia to address operational bottlenecks, streamline procedures, and improve the overall reliability and efficiency of seaborne export logistics. These insights are expected to help the company optimize its export operations, reduce delays, and enhance service delivery to customers.

Keterlambatan Operasional Kapal Penumpang dan Implikasinya terhadap Standar Pelayanan: Studi pada KM. Sinabung dan KM. Nggapulu di Pelabuhan Murhum Arif Fuddin Usman; Andi Ningrat; Andi Rachmianty; Muslihati; Muhammad Aris Kastian
ARMADA : Jurnal Penelitian Multidisiplin Vol. 4 No. 2 (2026): ARMADA : Jurnal Penelitian Multidisplin, Febuary 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/armada.v4i2.1925

Studi ini bertujuan untuk mengetahui rata-rata tingkat keterlambatan waktu kedatangan dan keberangkatan KM. Sinabung dan KM. Nggapulu di Pelabuhan Murhum, Kota Baubau, Sulawesi Tenggara. Data yang diolah adalah data kuantitatif estimasi waktu kedatangan dengan waktu riil kapal tiba, kemudian estimasi waktu keberangkatan dengan waktu riil kapal berangkat. Hasil penelitian, rata-rata keterlambatan pada KM. Sinabung untuk waktu tiba sebesar 2 jam 13 menit dan waktu berangkat sebesar 2 jam 53 menit. Untuk KM. Nggapulu rata-rata keterlambatan waktu tiba sebesar 1 jam 8 menit dan waktu keberangkatannya sebesar 1 jam 53 menit. Standar Pelayanan Penumpang Angkutan Laut untuk toleransi keterlambatan sebesar 10 persen, maka KM. Sinabung melebihi batas toleransi, sedangkan KM. Nggapulu masih dalam batas toleransi. Sejumlah masalah utama sebagai penyebab keterlambatan yang memiliki pengaruh kuat adalah kurangnya jumlah petugas pelabuhan, proses pemeriksaan keamanan pada peralatan rusak yang memakan waktu, dan cuaca buruk yang membuat proses debarkasi-embarkasi kerap molor hingga tidak efisien.

Hydraulic Valve Failure Analysis at MT. Beyond Using the FMEA Method Muslihati Hasan; Arif Fuddin Usman; Andi Ningrat; Rifkah Fitriah; Muhammad Aris Kastian
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.7915

Hydraulic valve failure on a tanker can significantly impact operational performance and shipping safety. This study aims to analyze the causes, impacts, and solutions to hydraulic valve failure on the MT. Beyond. The method used was a qualitative descriptive approach, with data collection techniques through observation, interviews, and documentation studies. Data analysis was performed using the Fishbone Diagram method to identify root causes and Failure Mode and Effects Analysis (FMEA) to evaluate the level of failure risk based on severity, occurrence, and detection parameters. The results showed that hydraulic valve failure was influenced by human, machine, material, method, and environmental factors, with the dominant causes being operational errors, low component quality, fluid contamination, and lack of maintenance. The FMEA analysis showed that the key components with high risk were the disc and seat, which had the highest Risk Priority Number (RPN) values of 162 and 132, respectively. Failure of these components can cause uncontrolled flow, potentially reducing overall system performance due to corrosion, leakage, and wear,thus becoming the main priority for repair. The conclusion of this study confirms that improving component quality, regular maintenance, operator training, and implementing an effective monitoring system can reduce the risk of failure and increase the reliability of the ship's hydraulic system.

Occupational Safety and Health Risk Evaluation in Container Handling Operations Using the HIRADC Method: A Case Study at PT. Kaltim Kariangau Terminal, East Kalimantan, Indonesia Arif Fuddin Usman; Andi Ningrat; Muslihati Muslihati; Andi Rachmianty; Rusnaedi Rusnaedi
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 2 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i2.293

Background: Occupational safety and health is a critically important aspect of container loading and discharging operations at ports, encompassing efforts to create a safe, healthy work environment and prevent workplace accidents and work-related diseases. Objective: This study aims to analyze the application of occupational safety and health in the process of loading and discharging containers at PT. Kaltim Kariangau Terminal. Methods: This study uses the HIRADC (Hazard Identification, Risk Assessment, and Determining Control) method. Results: The results of the risk level assessment before control indicate a High Risk level of 9 risks (23.1%), a Moderate Risk level of 17 risks (43.6%), and a Low Risk level of 13 risks (33.3%). After control, the High Risk level is reduced to 0 risks (0%), with no remaining high-risk work activities; the Moderate Risk level is 8 risks (20.6%); and the Low Risk level is 31 risks (79.4%). To address these hazards and risks, PT. Kaltim Kariangau Terminal has implemented risk controls, namely substitution, engineering controls, administrative controls, and personal protective equipment. Conclusion: The findings demonstrate that systematic hazard identification and hierarchical risk control, when applied rigorously to RTG crane operations in container terminals, can deliver measurable reductions in worker exposure to life-threatening risks and provide a replicable OSH management model for the Indonesian port sector.

Load Factor Analysis of KMP Bambit Pioneer Ship to Enhance Maritime Accessibility in Eastern Indonesia's 3T Regions Rusnaedi Rusnaedi; Andi Ningrat; Muslihati Muslihati; Andi Rachmianty; Rifkah Fitriah
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 2 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i2.307

Background: As the world's largest archipelagic nation, Indonesia faces the major challenge of providing an equal distribution of public services to 3 not so close and remote frontier region, border (3T) regions. An example: While the government's Sea Toll Program uses pioneer vessels such as KMP Bambit to breach these chasms, efficiency of operation is still a major barrier to progress. This often results in underused capacity Objective: This study aims to analyze the load factor of KMP Bambit on the Merauke-Atsy-Agats-Senggo route and identify strategic recommendations to improve ship capacity utilization and service quality And see if there is a reasonable load factor on KMP Bambit operating from the Merauke-Atsy-Agats-Senggo route. Depending on this finding, strategic advice is put forward with regard to vessel capacity utilisation and service quality. Method: This investigation used quantitative research. Throughout the research period from January 2022 to June 2025, data were collected on operational ship activities and survey results were sought from 65 stakeholders according to the Slovin Formula. The data were analyzed using Load Factor Analysis (LF A) and a SWOT analysis was performed to map internal and external strategic factors. Results: Our findings show that the average load factor for passengers is 42.427% and the cargo/vehicle load factor is 45.141%, both significantly below the Ministry of Transportation's 70% efficiency target. Problems include inconsistent sailing frequencies, limited port infrastructure, and changing seasonal demand levels. Conclusion: Being in Quadrant I of SWOT Matrix, KMP Bambit needs to take a growth-oriented strategy. Major recommendations are to modernize ship facilities, implement an online reservation system, and adjust sailing schedules in line with community needs in order to bring sustainable economic growth south to the remote regions of South Papua it serves.

Peran Bakteri Endofit dalam Peningkatan Ketahanan Pangan Berbasis Pertanian Organik Eka Satria Wibawa; Andi Ningrat
Journal of New Trends in Sciences Vol. 3 No. 2 (2025): Journal of New Trends in Sciences
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jnts.v3i2.752

Modern agriculture faces serious challenges such as climate change, soil degradation, and dependence on chemical fertilizers and pesticides, which negatively impact the environment and human health. To support sustainable food security, innovative and environmentally friendly solutions are required. One promising alternative is the use of endophytic bacteria as biological agents to enhance plant growth without relying on synthetic chemicals. This study aims to examine the role of endophytic bacteria in organic farming systems through a combination of laboratory tests and field experiments. The research stages include isolation and identification of endophytic bacteria from plant tissues, testing the ability of the bacteria to support plant growth in vitro, and applying it to organic farmland to evaluate resistance to pests and crop yields. The independent variable in the study is the type of endophytic bacteria, while the dependent variables include plant growth rates, pest resistance, and crop productivity. Data analysis was performed using descriptive statistics and ANOVA, followed by post-hoc tests to determine the effectiveness of the treatments. The results showed that treatments with endophytic bacteria, both singular and combined, significantly improved vegetative growth, reduced pest attacks, and increased crop yields compared to the control. The combination of bacterial isolates proved to have a stronger synergistic effect than single treatments. These findings demonstrate the potential of endophytic bacteria as natural biofertilizers and biopesticides to support environmentally friendly organic farming.

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