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INDONESIA
JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Published by Politeknik APP Jakarta
ISSN : 1411142X     EISSN : 25985795     DOI : -
Core Subject : Science, Engineering,
Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Transportation
Jurnal Manajemen Industri dan Logistik (Industrial and Logistic Management Journal) JMIL, invites academician/researchers/contributors to submit research papers, technical papers, conceptual papers, and case study reports in the scope of Logistics Management, Industrial Marketing, and International Trade in Bahasa Indonesia or English written. Published twice a year in MAY and NOVEMBER:
Arjuna Subject : -
Articles 282 Documents
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The Role of Competitive Advantage Mediates Entrepreneurial Orientation and Product Innovation on Marketing Performance Sudirjo, Frans; Sulistiyani, Sulistiyani
Jurnal Manajemen Industri dan Logistik Vol 7, No 1 (2023): page 01 - 204
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i1.1141

Abstract

The purpose of this study is to analyze the entrepreneurial orientation partially affects competitive advantage. The entrepreneurial orientation and product innovation simultaneously affect competitive advantage, and competitive advantage partially affects marketing performance. This study uses saturated sampling with a total sample of 107 lubricating oil managers in the city of Semarang. The data analysis technique in this study uses path analysis techniques, with the help of the Statistical Package for Service Solution (SPSS) program 22. The results show that entrepreneurial orientation partially has a positive and insignificant effect on competitive advantage, product innovation partially has a positive and significant effect on competitive advantage, entrepreneurial orientation and product innovation simultaneously have a positive and significant effect on competitive advantage, competitive advantage partially affects marketing performance.
Effects Of Transformational Leadership, Training, And Job Satisfaction On Employee Performance With Organizational Commitment As A Between Variable Edward, Yusuf Ronny; Purba, Kuras
Jurnal Manajemen Industri dan Logistik inpress publication
Publisher : Politeknik APP Jakarta

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Abstract

This study aims to determine and analyze the effects of transformational leadership, training, and job satisfaction on employee performance through organizational commitment at PT Asia Mulia Transpacific. This study uses a quantitative associative method with structural equation modeling. The collect data from the variables of transformational leadership, training, job satisfaction, organizational commitment, and employee performance. The sampling technique used is proportional stratified random sampling using the Slovin formula. Based on SEM analysis, transformational leadership, training, and job satisfaction positively and significantly impact employee performance through organizational commitment. The contribution of transformational leadership, training, job satisfaction, and organizational commitment variables together in shaping employee performance is 74.7%. The rest, as much as 25.3%, is explained by other variables outside the study.
Improving customer loyalty through customer experience, price attractiveness, and customer relationship management Suganda, Uce Karna; Priadi, Yudi
Jurnal Manajemen Industri dan Logistik Vol 7, No 1 (2023): page 01 - 204
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i1.1032

Abstract

This study aims to determine the effect customer Experience, Price Attractiveness and Customer Relationship Management have on Customer Loyalty. The data is collected using primary sources, which is done by distributing questionnaire to 300 respondents using purposive sampling technique. The findings show that customer experience is perceived as good, price attractiveness is perceived as attractive and affordable, while customer loyalty is not high. there is a significant influence of Customer Experience on Customer Loyalty (R2 = 0.31). Customer experience is related to customer loyalty, because the experience of a brand involves the subjective experience and behavior of a consumer. Price attractiveness has a greater effect on customer experience and Customer Relationship Management. Customer Relationship Management and price attractiveness have a positive influence on customer loyalty. Customer experience has a positive influence on customer loyalty in 'Kedai Yups' café.
The Influence of E-Banking Service Quality, Marketing Communication and Corporate Image on Customer Satisfaction and Its Impact on Customer Loyalty Nila Nurochani; Eddy Jusuf; Undang Juju; Sidik Priadana; Azhar Affandi
Jurnal Manajemen Industri dan Logistik Vol 7 (2023)
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i1.1310

Abstract

This study aims to determine and examine the effect of E-Banking Service Quality, Marketing Communication and Corporate Image on Customer Satisfaction and Their Impact on BSI Customer Loyalty in Priangan Timur, West Java. This study uses quantitative methods with descriptive analysis and verification analysis. In this study, the samples were customers with a total sample of 400 customers. The method of analysis in this study uses the Structural Equation Model (SEM) analysis. Based on the results of the verification analysis it is known thatCustomer Satisfaction have a significant effect onCustomer Loyalty. The total contribution made by Customer Satisfaction to Customer Loyalty is 0.8540 or 85.40 percent. The Customer Satisfaction variable has an influence value which is included in the very strong category, so it can be concluded that Customer Satisfaction is the variable that has the dominant influence on Customer Loyalty. The results of the study conclude that there is a significant effect of the quality of E-Banking Services.
The Role of Competence on Performance Leadership Style as an Intervening Variable Soelistya, Djoko; Warindra, Ade Septiarisna; Desembrianita, Eva; Purwanti, Titik; Suhardi, Suhardi
Jurnal Manajemen Industri dan Logistik Vol 8, No 1 (2024): May 2024
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v8i1.1195

Abstract

This study aims to analyze the effect of employee competence on their performance in the company through the leadership style in the company, while the following research uses a quantitative method that uses a population of employees of the Plastic Woven Packaging Manufacturing Company using a sample of the production department of 100 respondents. The following research results show that the influence of (1) employee competence has a significant influence on performance, (2) employee competence has a significant influence on leadership style, (3) leadership style has a significant influence on performance, while profit sharing has an indirect effect through the mediating variable style (4) Competence has a significant direct effect in order to provide an increase in employee performance even though it is not through Leadership Style as a mediating variable. The company should pay attention and provide an increase in the competence that can affect employee performance.
Company Performance Analysis with Organizational Learning as a Mediating Variable Studies on the Metal Industry in Kramat District, Tegal Regency hutomo, prihatin tiyanto priagung; Sudirjo, Frans
Jurnal Manajemen Industri dan Logistik Vol 7, No 2 (2023): page 205 - 353
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i2.1264

Abstract

The metal industry in the Tegal city  experiences a severe shock because of  technological disruption and the Covid 19 pandemic. However,  the metal industry experiences an organizational learning process  and some of the industries are still surviving today. This study aimed  to determine the effect of Employee Engagement, Knowledge Management and Organizational Learning on the Performance of the Metal Industry in Tegal Regency, especially in Kramat District, Central Java. The population in this study was  the metal industry with a total of 121 units with a total workforce of 382 people. Samples were taken by random purposive sampling technique amounting to 78 respondents. The data analysis method used AMOS with PLS Version 3. The results of the study found that Employee Engagement, Knowledge Management, and Organizational Learning simultaneously had  a significant effect on organizational performance. Partially, Employee Engagement had  a negative and insignificant effect on Organizational Learning and Organizational Performance. Knowledge Management had  a positive and significant effect on Organizational Learning. Organizational learning has a positive effect on organizational performance. However, Organizational Learning was  not able to Mediate Employee Engagement on Organizational Performance.
SWOT Analysis Of Potential Regional Original Income And Development Of Bakar Tongkang Bagansiapiapi Cultural Tourism Nyoto, Nyoto; Effendi, Irwan; Renaldo, Nicholas
Jurnal Manajemen Industri dan Logistik inpress publication
Publisher : Politeknik APP Jakarta

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Abstract

The barge burning event go gue cap lak is a local tradition of the Chinese community in Bagansiapiapi. This event is a cultural ritual event for the people of the east coast of Sumatra Island. The event has had an economic effect on the people of Bagansiapiapi City at large. The research was conducted by observation, unstructured in-depth interviews, and literature study. The Baking Barge go gue cap lak tradition event was analyzed from the perspective of the potential local revenue generated on the economic activity conditions of the people of Bagansiapiapi City, namely by using a SWOT analysis technique (strengths, weaknesses, opportunities, and threats) systematically. The barge-burning cultural event is a unique and specific cultural event for the people of the east coast of Sumatra. The barge-burning cultural event is able to attract thousands of local and foreign tourists. The barge-burning cultural event has a great economic effect on local revenue of the Rokan Hilir district government.
The Analysis Of Blood Supply Chain Performance Based On Supply Chain Operation Reference Model And Causal Loop Diagram Approach Mulyadi, Agus; Meirizha, St. Nova; Qurthuby, Muhammad; Sundari, Mela
Jurnal Manajemen Industri dan Logistik Vol 7, No 2 (2023): page 205 - 353
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i2.1223

Abstract

This study evaluates the effectiveness of the blood supply chain and determines potential causes of substandard supply chain performance. Unfulfilled demand for blood at UDD PMI Indragiri Hilir in 2021 reached 970 bags, or 14.1% of all orders. The method used is SCOR (supply chain operation references) and CLD (cause loop diagram). The novelty of this research is applying the SCOR model to holistically measure the blood supply chain's performance and determine the leading causes of low performance. The total value of supply chain performance is 77.78, which is a good category. The results show that Five matrices fall into the low-performance process on the Production attribute (28.24), Capacity Utilization Screening (37.50), Capacity Utilization of Blood Quarantine Storage Cabinets (39.01), Capacity Utilization of Healthy Blood (44.44), and Capacity Utilization Crossmatch (33.3). Based on CLD analysis, potential root causes of the low performance of the supply chain with the CLD model are five low-performance matrices on production attributes influenced by voluntary donors and replacement donors, the number of donors, and blood tapping.
The Analysis Of Fast Food Marketing Strategy At Kentucky Fried Chicken Restaurant Tomohon Silvana Kalangi, Jola; R. Kalalo, Rieneke; A.P.J. Pangkey, Deisy; Lintong, Elsje; Evly R.I. Liow, Festus
Jurnal Manajemen Industri dan Logistik inpress publication
Publisher : Politeknik APP Jakarta

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Abstract

The development of fast food restaurant business services is increased and expanded. This fast food business competes on quality, price, and service. Kentucky Fried Chicken (KFC) restaurant in Tomohon City is competing to serve fast food that pampers its consumers. Thus, departing from this problem, the purpose of this study is to determine the right marketing strategy for fast food products to satisfy the consumer desires. Method of analysis used in this research is the quantitative method with analytical descriptive approach. The results show that KFC restaurant in Tomohon has made strategic efforts with product safety compliance that maintains the high quality standards, creating innovation and having qualified Human Resources (HR). The quality of service to consumers is well maintained. The restaurant uses the Customer Service Excellence (CHAMPS). CHAMPS is applied to ensure the restaurant Cleanliness, Hospitality, Accuracy in receiving and preparing orders, Maintenance of best facility, Products with high quality, and Speed with service. The conclusion states that the restaurant needs to maintain the successful performance of fast food business in its competition. Furthermore, the restaurant should remain obedient to their company management by conforming the laws and regulations and realizing the company's vision and mission as well.
The Influence of E-Banking Service Quality, Marketing Communication, and Corporate Image on Customer Satisfaction and Its Impact on Customer Loyalty (Survey on Indonesian Sharia Banks in East Priangan, West Java) Nurochani, Nila; Jusuf, Eddy; Juju, Undang
Jurnal Manajemen Industri dan Logistik Vol 7, No 2 (2023): page 205 - 353
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i2.1207

Abstract

The success of the performance of Bank Syariah Indonesia in East Priangan, West Java (BSI), one of which will depend on the quality of marketing management carried out by BSI, which in turn will be able to increase customer satisfaction and customer loyalty. This study aims to determine and examine the effect of E-Banking Service Quality, Marketing Communication and Corporate Image on Customer Satisfaction and Their Impact on BSI Customer Loyalty in Priangan Timur, West Java. This study uses quantitative methods with descriptive analysis and verification analysis. In this study, the samples were customers with a total sample of 400 customers. The method of analysis in this study uses the Structural Equation Model (SEM) analysis. The results of the study conclude that there is a significant effect of the quality of E-Banking Services.  

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