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JURNAL GOVERNANSI
Published by Universitas Djuanda Bogor
ISSN : 24423971     EISSN : 25497138     DOI : -
Core Subject : Social,
Social Sciences
JURNAL GOVERNANSI (p-ISSN: 2442-3971 dan e-ISSN 2549-7138) adalah jurnal ilmiah yang memuat aspek-aspek Administrasi Publik dalam Konteks Teori dan Praktik. Terbit dua kali dalam satu tahun (April dan Oktober).
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Articles 216 Documents
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EFEKTIVITAS PELAYANAN KARTU IDENTITAS ANAK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL Rahmawati, Rita; Yati, Siti Murni; Purnamasari, Irma; Maruapey, Muhammad Husein; Sastrawan, Berry; Syahrudin, Dede; Muchtar, Aep Saepudin; Subagdja, Oetje; Saprudin
Jurnal Governansi Vol 10 No 2 (2024): Jurnal Governansi Volume 10 Nomor 2, Oktober 2024
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v10i2.14693

Abstract

A Child Identity Card (KIA) is a card that is officially owned by children under 17 years of age and unmarried. So far, the service has been at the Service agency. cumulatively it is still low. One of the obstacles is a lack of awareness of the benefits of children's identity cards and socialization has not been optimal. The aim of the research is to find out how effective children's identity card services are, the obstacles to the effectiveness of services, and efforts to resolve obstacles to the effectiveness of children's identity card services. The method used is descriptive quantitative. With a sample of 100 people from the community and 32 employees. Data was collected through primary and secondary data techniques. Data analysis uses a Likert scale. The results show that the overall response is that the community received a score of 3.49 in the "Good" criteria and the results of employee respondents' responses were a score of 4.09 in the "Good" criteria. The assessment of these two elements is considered good, meaning that it is an indicator of increasing ability in communication skills and document detection skills so that the services provided can minimize the number of children's identity cards. This means that the implementation of children's identity card services is said to be effective, but there are still several factors that hinder the service, including that socialization has not been carried out evenly, so improvements need to be made in terms of the socialization method to make it more effective.
EFEKTIVITAS PELAYANAN SATUAN LAYANAN KEPENDUDUKAN DAN PENCATATAN SIPIL PRIMA Anggarwati, Aryn Putri; Sagita, Novie Indrawati; Taryana, Agus
Jurnal Governansi Vol 10 No 2 (2024): Jurnal Governansi Volume 10 Nomor 2, Oktober 2024
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v10i2.13988

Abstract

The most important indicator of successful government performance is public services. Specifically, in population administration services, people often face the most complicated bureaucratic procedures, lengthy, and wasting time. This situation creates opportunities for certain individuals to offer alternative bureaucratic paths for an additional fee and as we know that’s corrupt. This phenomenon reduces trust in the government and lowers the quality of population administration and civil registration services. To improve services, there is a need for the simplification of procedures, clarity, and easy access. The central government has authorized local governments to innovate, including in Depok City through the Sanpel De Prima program. This program was launched to bring services closer to the community and enhance public satisfaction with easy, affordable, fast services. This research aims to examine the effectiveness of population services in increasing public satisfaction and encouraging the ownership of population documents. This study uses qualitative research methods to evaluate the effectiveness of the Sanpel De Prima service. Despite this, there are still various issues hindering its effectiveness, such as lack of transparency in the status of document submissions, minimal program socialization, insufficient human resources, and incompetence of existing personnel. To measure the level of effectiveness, this research uses the effectiveness theory by Budiani, which involves variables such as Target Accuracy, Program Socialization, Purposes, and Monitoring Program to determine the program's effectiveness. Overall, the result of the program's implementation has shown its effectiveness, although there are some inhibiting factors from the internal side of the apparatus, infrastructure, and the community itself. Additionally, steps towards improvement are being aligned to better meet public satisfaction with public services.
IMPLEMENTASI KEBIJAKAN PERATURAN BUPATI NOMOR 79 TAHUN 2018 TENTANG PENGELOLAAN BADAN USAHA MILIK DESA Aisy, Dalia Syareatul; Purnamasari, Irma; Apriliani, Afmi; Seran, Gotfridus Goris; Pratidina, Ginung; Maruapey, Muhammad Husein; Sudarsa, Agus Suarman; Mulyono, Imam Edy
Jurnal Governansi Vol 10 No 2 (2024): Jurnal Governansi Volume 10 Nomor 2, Oktober 2024
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v10i2.15367

Abstract

The implementation of the Village Owned Enterprises (BUMDes) policy is the process of implementing and implementing the rules and guidelines that have been set by the government to establish and manage businesses at the village level. This research aims to find out how the Implementation of the Bogor Regent Regulation Policy Number 79 of 2018 in the Management of Village Owned Enterprises (BUMDes), to find out what obstacles are faced in the management of Village-Owned Enterprises (BUMDes), to find out what efforts are made to achieve the policy in Cigombong district, Bogor Regency. This study uses a quantitative method with a descriptive approach with data collection techniques using observations that become the main and secondary data, interviews, questionnaires equipped with documentation data and literature studies as secondary data. The analysis technique used Likert scale measurements and used the Weight Mean Score (WMS) formula. The results of the study received an average score of 3.68 which is included in the good category. This is observed according to aspects such as communication, resources, disposition, and bureaucratic structure that have been well realized, but improvements are needed in several aspects of communication and resources to maximize policy implementation. As a result, the efforts made include training for managers, the need to strengthen communication between the village government and the community, increase and improve human resources and improve the bureaucratic structure that supports BUMDes operations.
PENYELENGGARAAN DAN PENANGANAN KESEJAHTERAAN SOSIAL GELANDANGAN DAN PENGEMIS Utami Tuarita, Tridita Yuniar; Hernawan, Denny; Apriliyani, Neng Virly; Rusliandy; Wahyudin, Cecep; Salbiah, Euis; Ramdani, Faisal Tri; Munjin, Akhmad
Jurnal Governansi Vol 10 No 2 (2024): Jurnal Governansi Volume 10 Nomor 2, Oktober 2024
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v10i2.15397

Abstract

Targeted policies and programs that consider the needs of the community must be supported by government efforts to establish appropriate policies. Effective policies are essential for ensuring that programs can be implemented successfully. The purpose of this study is to assess the effectiveness and efficiency of the policy for handling social welfare services for the homeless and beggars at the Social Service Office of Bogor City. This research utilizes a policy implementation theory consisting of four main components: Communication, Resources, Disposition, and Bureaucratic Structure. A descriptive quantitative analysis approach is employed in this study. Data were collected through field observations and questionnaires distributed to 24 respondents. For data analysis, the Weight Mean Score (WMS) formula was used, and measurement was conducted using a Likert scale. The results indicate that the communication dimension scored 4.81, categorized as very good; the resource dimension scored 4.61, also categorized as very good; the disposition dimension scored 4.25, categorized as very good; and the bureaucratic structure dimension scored 4.65, categorized as very good. Consequently, the overall score for the policy implementation assessment was 4.58, categorized as very good. It is hoped that this research will assist the Social Service Office of Bogor City in evaluating or reconsidering the policies for handling social welfare services for the homeless and beggars in Bogor city.
PENGEMBANGAN SATUAN ARHANUD DALAM RANGKA PERTAHANAN UDARA NASIONAL DI ERA PERANG MODERN Roza, Hendra; Kustiawan, Bambang; Handoko, Tri
Jurnal Governansi Vol 10 No 2 (2024): Jurnal Governansi Volume 10 Nomor 2, Oktober 2024
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v10i2.15494

Abstract

The current dynamics of war, which is increasingly influenced by increasingly rapid technological advances, demands adaptation and innovation in the defense and security strategy of a sovereign country. Reflecting on the Russia-Ukraine war, equipping each Rai Arhanud in each Battalion and Missile Unit is very strategic and very necessary. But currently, Arhanud TNI AD does not yet have an anti-drone unit that specifically handles the threat of enemy attacks spread throughout Kotama. This can affect our defense capabilities faced with the development of modern weapons of war. The research aims to analyze the integration of anti-drone technology into its operational structure and doctrine to increase the effectiveness and efficiency of air defense operations in the Indonesian Army Arhanud unit. The research method uses a descriptive method with a qualitative approach through the number of samples referring to the analysis of the TNI AD leadership. The results of the research show that the personnel or human resources of the TNI AD Arhanud Unit generally have adequate capabilities in carrying out the main tasks of air defense. Comprehensive adjustments are needed, both from an operational and tactical perspective, to integrate anti-drone technology into Arhanud's unit. Arhanud's unit has good readiness to face conventional threats, but currently they are still not equipped with a special anti-drone unit specifically designed to detect, track and neutralize enemy drone attacks. Greater encouragement and priority is needed to develop anti-drone technology to deal with increasingly complex air threats.
KUALITAS E-SERVICE DALAM PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI APLIKASI E-OPEN DI KOTA BEKASI TAHUN 2023 Ramadhan, Rendy; Bintari, Antik
Jurnal Governansi Vol 11 No 1 (2025): Jurnal Governansi Volume 11 Nomor 1, April 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i1.14204

Abstract

Public services in the era of Society 5.0 encourage the government to make breakthroughs in e-service. Problems with e-service quality that are not optimal in the e-service implementation process through the e-Open application, such as limited access, delays in service fulfilment, and system constraints in service application, are the background for this research. Based on these problems, an in-depth study is needed to provide a more comprehensive picture of the quality of e-service in implementing the e-Open application in Bekasi City. This research discusses the quality of e-service in population administration services through the e-Open application in Bekasi City in 2023. This research uses the e-service quality theory proposed by Parasuraman, Zeithal, and Malhotra (2005), which uses four dimensions: efficiency, fulfilment, system availability, and privacy. This research uses a mixed research method with a concurrent embedded strategy design and a purposive sampling technique. In addition, purposive and snowball techniques are used to determine informants. The results of this study indicate that research on the quality of e-service of population administration services through the e-open application based on the dimensions of efficiency and privacy is in a good category, while the dimensions of fulfilment and system availability are in the neutral category. However, the results of qualitative research indicate that there are still access limitations, service fulfilment that is often interrupted, and system constraints. The conclusion obtained from the results of this study is that although the quantitative results do not show a lousy category, the data has a medium and even high data distribution. This shows that some respondents in low numbers experience problems. However, the government also strives to provide quality e-service for the community so that this application can run and develop and be valued by the community.
Membangun kepercayaan publik: visualisasi data interaktif capaian kinerja Kantor Regional IX BKN Jayapura Setiadi, Yusuf; Margono, Hendro; Yuadi, Imam
Jurnal Governansi Vol 11 No 1 (2025): Jurnal Governansi Volume 11 Nomor 1, April 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i1.15091

Abstract

This research aims to build public trust in the performance of XYZ Regional Office through interactive data visualization using Power BI. Public trust in government agencies is often influenced by transparency and openness in delivering performance information. In this context, interactive and easy-to-understand data visualization is important to improve public understanding of agency performance achievements. The urgency of this research lies in the need for transparency and public accountability, which can encourage active public participation in monitoring and supporting government performance. This research uses a descriptive method with a quantitative approach. The data used is the performance data of XYZ Regional Office, which is then processed and visualized using Power BI. Interactive data visualization is designed to facilitate users in exploring relevant performance information, with a focus on key indicators of agency achievement. By interpreting data findings, this research identifies factors that influence staffing dynamics, such as the total number of civil servants, retirement proposals, and promotion proposals. The implications of the findings are also discussed to provide relevant recommendations for stakeholders related to strategic staffing decision-making. The results showed that the interactive data visualization created was able to increase public understanding and positive perception of the performance of XYZ Regional Office. The novelty of this research lies in the use of Power BI as an interactive visualization tool in the context of government agencies, which has not been widely applied. This research is expected to be a reference for other government agencies to increase public trust through a data-driven approach and performance transparency.
IMPLEMENTATION OF THE PROGRAM POLICY TO ACCELERATE STUNTING REDUCTION Pratidina, Ginung; Yuniar, Putri Gina; Wahyudin, Cecep; Rahmawati, Rita; Iskandar, Abu Bakar; Apriliyani, Neng Virly; Firliandoko, Robby; Lyndon, Novel Anak; Sastrawan, Berry
Jurnal Governansi Vol 11 No 1 (2025): Jurnal Governansi Volume 11 Nomor 1, April 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i1.15254

Abstract

This research discusses how the policy of Presidential Decree Number 72 of 2021 concerning the Acceleration of Stunting Reduction is implemented with a research focus at the UPTD Cicurug Health Center, Cicurug District, Sukabumi Regency, which aims to find out whether the policy is implemented well and whether there are success factors or inhibiting factors in the process of implementing the policy. The method used in this research is a descriptive quantitative method. Meanwhile, the sampling technique used was purposive sampling technique and disproportionate random sampling technique by determining the sample size using the Slovin formula which then resulted in a total of 117 respondents. Measurement of policy implementation variables is carried out using a Likert scale with a questionnaire instrument, the results of which are then processed using the weight mean score (WMS) formula. The results of the recapitulation of questionnaire calculations with operationalization of variables based on the Kapioru Policy Implementation theory (2014) obtained an average score of 4.23 with a very good assessment category. This shows that the implementation of the stunting reduction acceleration program policy at the Cicurug Community Health Center UPTD, Cicurug District, Sukabumi Regency has been implemented very well, although there are still several indicators that need to be improved. The novelty of this research is in terms of the theory used and the research results which show that there is a special strategy from the implementing institution which is one of the factors in the success of implementing the policy.
IMPLEMENTASI APLIKASI PELAYANAN ONLINE PENDAFTARAN ADMINISTRASI KEPENDUDUKAN (POEDAK) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN GRESIK Fitri, Indie Nurul; Tukiman
Jurnal Governansi Vol 11 No 1 (2025): Jurnal Governansi Volume 11 Nomor 1, April 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i1.15872

Abstract

The urgency of this research lies in evaluating the effectiveness of implementing the Online Population Administration Service (Poedak) application, developed by the Gresik District Office of Population and Civil Registration, as part of an e-government initiative to streamline population administration for the public. E-government refers to using information and communication technology to enhance public services, efficiency, and transparency in government administration. This study aims to assess the application of Poedak, identify obstacles hindering its implementation, and provide recommendations for improvement. The research employs a descriptive qualitative design with data collection techniques, including observation, interviews, documentation, and data analysis using Miles and Huberman’s interactive model. The findings indicate that the implementation of the Poedak application is not yet fully optimal. Major obstacles include insufficient outreach, which leads many citizens to prefer direct administration handling, and limited resources, such as staff and facilities, affecting service effectiveness. However, disposition and bureaucratic structure factors show good performance, with employees understanding the application and clear Standard Operating Procedures (SOPs). This study highlights the need for improved responses to complaints and expanded outreach to enhance the effectiveness and efficiency of Poedak implementation. The novelty of this research lies in its in-depth analysis of specific challenges in implementing digital administrative applications at the local level, along with practical recommendations for improving technology-based population administration systems.
Kualitas Pelayanan Penanganan Pengaduan Pelanggan di Perusahaan Umum Daerah Air Minum Mojopahit (PERUMDAM) Mojopahit Wardani, Adinda Maulina Kusuma; Tukiman
Jurnal Governansi Vol 11 No 1 (2025): Jurnal Governansi Volume 11 Nomor 1, April 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i1.15892

Abstract

Quality is an essential thing in service to determine the feasibility of a company or organization in providing services. Customer assessment of public services is one of the determinants of the quality of services provided. One form of customer assessment is customer complaints regarding the services received and how complaints are handled. Mojokerto Regency Mojopahit Drinking Water Company, as a clean water provider for the community, also serves complaints about service delivery. This study aims to determine, explain, and analyze the quality of service for handling customer complaints at the Mojokerto Regency Drinking Water General Company. This research focuses on the dimensions of service quality proposed by Parasuraman. The research method used is a descriptive qualitative method. The data collection techniques used are interviews and observations to obtain qualitative data and documentation to obtain a valid field picture. The results showed that the quality of service for handling customer complaints at the Mojokerto Regency Mojopahit Drinking Water General Company using Parasuraman's service quality dimensions in the dimensions of tangibles, reliability, and empathy is already qualified, so it is necessary to maintain the quality of service that has been provided. In contrast, the dimensions of responsiveness and assurance are not yet qualified, so it is necessary to improve the quality of service that has not been implemented optimally.

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