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Journal of Humanities and Social Studies
Published by Universitas Pakuan
ISSN : 2598117X     EISSN : 2598120X     DOI : https://doi.org/10.33751/jhss
Core Subject : Economy, Humanities, Education, Art, Social,
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences
Journal of Humanities and Social Studies is an academic journal that publishes scientific papers in the field of humanities and social studies. This journal is published two times a year (March and September) by Lembaga Penelitian dan Pengabdian Pada Masyarakat, Universitas Pakuan Bogor since 2017. The scope of journal are: humanities; Social studies; Management; Education; Teaching; Learning
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Articles 1,292 Documents
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Responsiveness Of Community Complaint Services In Gresik Regency Police Department Madini, Sephia; Tukiman, Tukiman
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.10863

Abstract

The purpose of this study was to determine the level of responsiveness of complaint services at the Gresik Regency Resort Police. This research method uses a type of quantitative research with a case study approach. The informants in this study were the head of SPKT, complaints service officers, call center officers and people who had made complaints. The data collection techniques used are observation and interviews. The results showed that in general the Responsiveness Level of Community Complaint Services at the Gresik Regency Resort Police as measured using indicators put forward by Zeithaml consisting of Officers / Administrators Perform Services Quickly, and Officers / Administrators Perform Services Appropriately in a very good category. Responding to Every Customer / Applicant Who Wants to Get Service, Officers / Administrators Perform Services Carefully, Officers / Administrators Perform Services with the Right Time, and All Customer Complaints are Responded to by Officers in the category quite well or quite responsive.
The Influence Of Fintech Payment, Financial Literacy, And Lifestyle On Financial Management Of Shopee Paylater Users In Pontianak City With Income As A Moderating Variable Aqcahya, Nabila; Safitri, Heni; Hariyanto, Dedi
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.11850

Abstract

In an increasingly advanced digital era, technological innovations continue to develop, especially in payment systems. The use of financial technology (fintech) is growing, especially in urban areas such as Pontianak City. One of the most prominent innovations from fintech is the PayLater feature. From the phenomena that arise related to the widespread use of the PayLater feature, the purpose of this study is to examine the effect of Fintech Payment, Financial Literacy, and Lifestyle on the financial management of Shopee Paylater users in Pontianak City, with income as a moderating variable. This research uses associative methods and quantitative approaches. The data were analyzed using Moderated Regression Analysis (MRA) with SPSS software after being collected from 150 respondents through a questionnaire. The calculation results for Equation 1 are as follows: Y = 26,886 + (1,049 x 5) + (1,362 x 4) + (3,076 x 3) = 46,807. These results indicate that the financial management score derived from the direct influence of Fintech Payment, Financial Literacy, and Lifestyle is 46.807. The calculation results for Equation 2 are as follows: Y = 26.886 + (1.049 x 5) + (1.362 x 4) + (3.076 x 3) + (2.027 x 6) + (0.039 x 5 x 6) + (0.061 x 4 x 6) + (0.114 x 3 x 6) = 63.655. This result shows that the financial management score, after considering the effect of income (Z) and its interaction with Fintech Payment, Financial Literacy, and Lifestyle, is 63.655. These results indicate that the financial management score, after considering the effect of income (Z) and its interaction with Fintech Payment, Financial Literacy, and Lifestyle, is 63,655. The results of this study indicate that Fintech Payment, Financial Literacy, and Lifestyle show positive and significant results on Financial Management directly. The results of the influence of Fintech Payment, Financial Literacy, and Lifestyle which are moderated as moderating variable also get the result that income can moderate positively and significantly on financial management.
Women’s Participation in the #FDSustainabeauty Campaign on Beauty Waste Management Kurniasari, Dina Rizky; Pramiyanti, Alila
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12213

Abstract

The growth of Indonesia's beauty industry has led to increased consumption of cosmetic products, contributing significantly to packaging waste. The #FDSustainabeauty campaign initiated by Female Daily Network aims to educate the public about sustainable beauty practices and waste management. This study analyzes the participation of women, as dominant consumers of beauty products, in the campaign across four stages: decision-making, implementation, utilization, and evaluation. Using a qualitative case study approach, data were collected through in-depth interviews, observations, and documentation. Results indicate that while women were not involved in decision-making, they actively participated during implementation and showed varying levels of ecological reflection in the utilization stage. However, formal mechanisms for evaluation were lacking. This study emphasizes the strategic role of visual narratives, incentives, and digital engagement in shaping women’s participation in environmental initiatives. The findings contribute to the literature on ecofeminism and participatory communication, offering practical insights for future sustainable campaigns.
The Effect Of Work Discipline And Work Motivation On Employee Performance At Pt Infinit Teknika Industri Daffa, Mahran; Utama, Rony Edward
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.11536

Abstract

This study aims to test and analyze the Influence of Work Discipline and Work Motivation on Employee Performance at PT. Infinit Teknika Industri. The independent variables used are Work Discipline and Work Motivation, while the dependent variable is Employee Performance. The data collection method in this study was carried out by distributing questionnaires to 45 employees of PT. Infinit Teknika Industri. The research method used is quantitative which is associative using primary data. The results of this study indicate that Work Discipline has a positive and significant effect on Employee Performance with a calculated t value greater than t table 2.242 1.681 and a significant value of 0.03 1.681 and a significant value of 0.00 3.220) and a significant value of 0.00 0.05.
Strategy For Improving The Development Of Ppatk Employees' Competence In The Administrative And Leadership Division Pangaribuan, Delvi Adri Rahmadana
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.11120

Abstract

This study aims to determine how the implementation of employee competency development is carried out in the Financial Transaction Reports and Analysis Center (PPATK) in the Leadership Administration Section. Second, to identify factors that influence the improvement of employee competency development in the Financial Transaction Reports and Analysis Center (PPATK) in the Leadership Administration Section. Third, to determine the right strategy in an effort to improve employee competency development in the Financial Transaction Reports and Analysis Center (PPATK) in the Leadership Administration Section. This study focuses on an in-depth analysis of existing problems with the aim of finding comprehensive solutions. The qualitative method used allows researchers to explore various perspectives and data in depth. Based on this study, it is concluded that competency development at PPATK, especially in the Leadership Administration Section, has been carried out through classical and non-classical training. However, only around 60% of the 2024 target has been achieved, with obstacles such as limited training opportunities, budget, and relevant materials. Other inhibiting factors include low employee motivation to improve competence and organizational policies that limit resource allocation. To overcome this problem, solutions that can be implemented include collaboration with internal training provider units, development of training needs databases, utilization of non-classical methods, and socialization to increase employee motivation
Marketing Strategy for Murabahah Financing Products for Micro Enterprises Using SWOT Analysis and Business Model Canvas Method (Case Study on BPRS Al-Washliyah Medan Krakatau) Astri, Afiyah Dwi; Syahbudi, Muhammad; Maidalena, Maidalena
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12307

Abstract

This study aims to analyze the marketing strategy of Murabahah financing products in micro businesses implemented by BPRS Al-Washliyah Medan Krakatau. Using a qualitative approach with a case study method, data was obtained through in-depth interviews, observations, and documentation. The analysis was carried out using the SWOT model and Business Model Canvas (BMC). The results of the study indicate that BPRS has internal strengths in the form of sharia principles, community networks, and fast service, with external opportunities from increasing interest in sharia financing and the growth of MSMEs. The marketing strategy is focused on a personal, educational approach, and the use of social media, although it still faces challenges such as low sharia financial literacy and limited human resources. Despite a decrease in the number of accounts, the nominal financing remains high, reflecting an increase in the quality of fund distribution. The study concludes that the success of the marketing strategy depends on optimizing human resources, digitizing services, and strengthening sharia values in facing modern financial competition.
Economic Recovery Strategy For Small Tourism Enterprises During Covid-19 Pandemic In Jayapura Municipality Matani, Cornelia Desiana; Meak, Karl Karolus; Salle, Hesty Theresia
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.11902

Abstract

The research objectives are to; (1) assess the impact of Covid-19 on tourism small and medium-scale enterprises and their resistance; (2) outline the government intervention supporting small and medium enterprises; (3) examine local government programs for small and medium enterprises economic recovery and provide recommendations (4) identify strategies to recover businesses. The method used was descriptive qualitative and a content analysis. This research focused on small and medium-scale enterprises (SMSE) in tourism site from Hamadi to Holtekamp beach, Jayapura Municipality.The identification of income from the nine SMSEs studied found that only three SMSEs experienced a significant impact from the Covid-19 pandemic. In addition, from the workforce aspect, five SMSEs experienced a reduction in workforce during the Covid-19 period. In terms of visitor trends, Six SMSEs encountered the impact of the pandemic. Regarding the government policy intervention, there were budgets allocated for the prevention of Covid-19 in the SMSE sector, namely, Unexpected Expenditures Budget as well as Grant Budget with total of Rp. 7,314,685,000 which was realized at only Rp. 3,078,448,925 or 42.09%.  In addition, the SMSE business managers viewed that the designed policies, program and activities were not precise for them. This research proposes some strategies: (1) providing assistance to increase SMSE resistance during the pandemic; (2) encouraging collaboration between government and business actors to improve business innovation which will increase SMSE business capacity (3) maximizing the use of digital platforms. As this research only relied on the perspectives of business owners and on regulations as well as government financial report documents, it is suggested that further research using various empirical data can be conducted, hence the factors determining the economic recovery strategy among SMSE can be more persistent. This study contributed to identification of SMSE strategy to sustain the business during covid-19 in eastern part of Indonesia.
Bureaucratic Reform Within The Indonesian National Army; An Institutional Perspective Wijanarko, Trias; Saputro, Guntur Eko; Andreas N, Djoko
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12557

Abstract

Bureaucracy reform within the Indonesian National Army (TNI) is a strategic step to improve good and clean governance in the face of the dynamics and demands of global environmental changes. Despite various efforts that have been made, the implementation of bureaucracy reform in the TNI still faces challenges related to inefficiency, internal resistance, and a bureaucratic culture that holds a strong hierarchy. The main problem raised in this study is how bureaucracy reform can encourage transparency, accountability, and increased efficiency in TNI institutions. This study aims to analyse the effectiveness of bureaucracy reform in realizing good and clean governance within TNI by using the institutional theory. The method used is a literature review by reviewing various policy documents, previous research reports, and relevant publications to understand the implementation of bureaucracy reform within the TNI. Institutional theory emphasizes three essential pillars, namely the regulatory pillar, normative pillar, and cultural cognitive pillar, where these three factors are the framework of analysis in this study. The results of the study show that these three factors significantly affect the efforts to change the institution carried out through bureaucracy reform. Increased transparency and accountability have been achieved in some parts of the Organization, but to realize good and clean governance as a whole, commitment and consistency are still needed in the implementation of sustainable bureaucracy reform. 
The Influence Of Financial Literacy, Ease Of Access, And Cost Efficiency On The Financial Optimization Of Users Of Seabank Digital Services Umami, Reza; Ryanto, Fuad Ramdhan
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.11884

Abstract

Research Objective: This study investigates the influence of financial literacy, ease of access, and cost efficiency on the financial optimization of Sea Bank digital service users. Design/Methodology/Approach: Employing a quantitative methodology within an associative framework, this research collected data through a digital questionnaire distributed online. The study population comprised active Sea Bank users in Indonesia, estimated at approximately 10 million. A purposive sampling technique was used to select 100 participants based on specific qualifications, such as their level of engagement and utilization of Sea Bank services. Data were analyzed using SPSS version 26. Research Findings: (1) Financial literacy positively and significantly impacts financial optimization. (2) Ease of access positively and significantly influences financial optimization. (3) Cost efficiency positively and significantly affects financial optimization. (4) Collectively, the three variables exert a positive and significant effect on financial optimization. Theoretical Contribution/Originality: This research contributes to financial knowledge by emphasizing the role of monetary literacy within the context of digital banking platforms, particularly Sea Bank. By proposing an analytical model linking financial literacy, ease of access, and cost efficiency to financial optimization, the study offers valuable insights for the existing literature and serves as a foundation for future research. The findings also reinforce efforts to promote financial education and awareness in society, while paving the way for further exploration of other factors that may influence financial optimization among digital banking users.
The Influence Of Perceived Ease Of Use, Perceived Usefulness, And Promotion On Shopeepay E-Wallet On Consumptive Behavior Of Pontianak City Students Ramadan, Muhammad; M, Neni Triana
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.11830

Abstract

The shift in lifestyle has transformed payment systems in West Kalimantan, moving toward cashless transactions. Non-cash payments, particularly through e-wallets, have become increasingly popular compared to traditional cash payments. This change in consumer behavior stems from various factors. This study analyzes data on server-based electronic transactions in West Kalimantan from 2021 to 2024. However, uncontrolled use of e-wallets during shopping can lead to excessive purchases of non-priority items, often unnoticed by users, resulting in consumptive behavior. This research examines the impact of Perceived Ease of Use, Perceived Usefulness, and Promotion on the consumptive behavior of ShopeePay users among university students in Pontianak City. A quantitative associative research design was employed to explore relationships between variables. Data were gathered using structured questionnaires distributed to active students in Pontianak, measured with a Likert scale, and analyzed using Structural Equation Modeling (SEM) via SmartPLS 3.0 software. The findings demonstrate that Perceived Ease of Use, Perceived Usefulness, and Promotion significantly influence consumptive behavior. Ease of use minimizes transaction barriers and promotes spending, perceived usefulness enhances efficiency and encourages frequent use, while promotions, such as discounts and cashback, have the strongest effect by triggering impulse purchases. Although FinTech innovations like ShopeePay offer convenience, they also pose challenges in managing spending habits. The study underscores the need for financial literacy programs and awareness campaigns to encourage responsible financial behavior. Future research should explore broader populations, cultural influences, and group behaviors to provide deeper insights into consumptive patterns. Additionally, e-wallet providers are advised to implement budget control features and financial reminders to assist users in managing transactions more wisely.

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