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INDONESIA
Jurnal Ilmiah Manajemen dan Bisnis
Published by Universitas Pendidikan Nasional
ISSN : 25281208     EISSN : 25282077     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Jurnal ini diterbitkan dengan maksud utama mendiseminasi artikel ilmiah baik berupa hasil penelitian maupun telaah literatur (setara dengan hasil penelitian) dibidang manajemen, bisnis, pemasaran dan ilmu ekonomi. Jurnal Ilmiah Manajemen dan Bisnis menerima artikel (yang tidak dipublikasikan dalam jurnal lain) dengan ruang lingkup: Manajemen Sumber Daya Manusia, Manajemen Pemasaran, Manajemen Keuangan, Manajemen Bisnis dan Kewirausahaan, Manajemen Operasi, Manajemen Strategi, dan Manajemen Pariwisata.
Arjuna Subject : -
Articles 311 Documents
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Ethics and Leadership in Crisis Management: A Systematic Literature Review Dwinanda, Rizky Ridho; Utama, Anak Agung Gde Satia; Fauziyan, Ali
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6304

Abstract

This study aims to systematically examine the role of ethical leadership in enhancing crisis management outcomes across various sectors, focusing on significant global crises such as the COVID-19 pandemic and the 2007–2009 financial crisis. Employing a systematic literature review guided by PRISMA protocols, six peer-reviewed articles from high-impact journals were analyzed using thematic content analysis. Key findings reveal that ethical leadership substantially improves both immediate crisis responses and long-term organizational resilience by fostering transparency, accountability, and stakeholder trust. Leadership styles, including transformational, directive, and responsible leadership, when integrated with robust ethical frameworks, effectively navigate complex crisis challenges while mitigating adverse effects on employees and reputation. The study underscores the importance of ethical communication and inclusive decision-making in sustaining organizational legitimacy during crises. Practical implications suggest that organizations should embed ethical leadership in crisis preparedness strategies and prioritize employee well-being during restructuring. The study contributes to the scholarly body by highlighting the necessity of sector-specific ethical frameworks and calling for more interdisciplinary, longitudinal research to deepen understanding ethical leadership in crisis contexts.
Job Satisfaction as a Mediator of Organizational Culture, Motivation, and Teacher Performance in Vocational High Schools Indayani, Kadek; Heryanda, Komang Krisna; Telagawathi, Ni Luh Wayan Sayang
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6424

Abstract

This study aims to examine the direct and indirect effects of organizational culture, motivation, job satisfaction and teacher performance at SMK Bintang Persada Denpasar. Causal design is used to examine the causal relationship between variables that influence and variables that are influenced. Data collection used is survey, interview, and documentation. The results of the study were further analyzed using path analysis so that it would be analyzed with a Structural Equation Model (SEM) based on Partial Least Square (PLS). The results showed that organizational culture, motivation, and job satisfaction had a direct effect on teacher performance at SMK Bintang Persada Denpasar. The existence of this influence is illustrated by the condition of teachers who have an innovative nature tend to seek and apply new and more effective learning methods, which not only improve the quality of teaching but also improve students' learning experience. Innovations made by teachers are driven by high motivation to produce quality learning. The quality of quality learning is shown by learning that is more organized and structured in planning. The implementation of good learning cannot be separated from the role of superiors in carrying out the role of supervision of learning implementation. Where supervision is carried out as an evaluation of the implementation of learning carried out by teachers in the classroom. The evaluation carried out by superiors is solely to create quality learning. The results of the evaluation can be used as a reference for teachers' self-reflection on the role they play. The reflection in question is in the teacher's role as a designer and implementer of learning in the classroom. The implementation of learning well has an impact on the accuracy of a teacher's task completion. The achievement of task completion accuracy is a picture of good teacher performance. Lack of innovation in the classroom, declining quality of relationships between teachers and students, and a reduced sense of responsibility for student success. As a result, the learning process is not optimal and educational outcomes are unsatisfactory. To improve teacher job satisfaction, it is important to create a supportive work environment and provide appropriate rewards. Therefore, further research that considers long-term factors as well as the dynamics of policy and the broader education environment will provide a fuller picture of how organizational culture and motivation can affect teacher performance in a sustainable way.
It’s Not the Flattery, It’s the Relationship: Rethinking LMX and Workplace Deviance through Ingratiation Sayidina, Nabilla Azzahra; Fitriastuti, Triana
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6426

Abstract

This study examines the moderating role of ingratiation in the relationship between Leader–Member Exchange (LMX) and workplace deviance. While prior research has consistently demonstrated that high-quality LMX reduces deviant workplace behavior through increased trust and mutual support, limited attention has been given to how impression management tactics, such as ingratiation, may influence this relationship. Drawing on a quantitative approach, the study analyzes data from (395) employees across diverse industries in Indonesia. The results indicate that ingratiation significantly moderates the effect of LMX on workplace deviance. Specifically, the negative association between LMX and deviance becomes stronger when ingratiation is high. This finding challenges the conventional assumption that ingratiation is inherently dysfunctional and suggests instead that, in the context of strong leader–subordinate relationships, its potentially negative effects can be socially regulated. The study contributes to the literature by positioning ingratiation not only as a behavioral risk but also as a contextual trigger that activates LMX's adaptive control function. Practically, the findings underscore the importance of strengthening high-quality workplace relationships while managing political behavior as part of developing a constructive and ethical organizational culture.
Employee Competence, Tri Hita Karana, and Compensation: Their Impact on Fraud Awareness in LPD Asmarajaya, I Kadek Andy; Oktarini, Luh Nik; Rahmayuni, Ni Putu Ariyaniati
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6653

Abstract

This study aims to analyze the influence of employee competence, Tri Hita Karana culture, and compensation on operational fraud awareness at the Village Credit Institution (LPD). The importance of awareness of potential fraud in maintaining the integrity of indigenous-based financial institutions. The method used is a quantitative approach through a survey of 99 respondents, analyzed using multiple linear regression. The research instrument was a questionnaire designed based on theoretical indicators for each variable and tested for validity and reliability. Simultaneous testing showed that all three variables jointly influence fraud awareness (F = 10.987; p less than 0.001) with an Adjusted R-square of 0.234, explaining 23.4% of the variation in fraud awareness. Partially, Tri Hita Karana culture (beta = 0.286; p = 0.002) and compensation (beta = 0.270; p = 0.001) have a positive and significant effect, while employee competence (beta = 0.014; p = 0.884) is not significant. Before regression analysis, classical assumption tests were conducted, including normality, multicollinearity, heteroscedasticity, and autocorrelation, all of which were met. These findings indicate that cultural values and incentive systems are more dominant than individual technical abilities in increasing awareness of operational fraud. The practical implications emphasize the importance of a work culture based on local values and a fair and transparent compensation system. Academically, this study enriches the literature on fraud prevention through a holistic approach that integrates cultural, structural, and personal aspects in the context of traditional institutions such as LPD.
Enhancing Customer Awareness of Cybersecurity Threats in E-Banking: A Study on the Role of AI-based Risk Communication Tools Hakimi, Musawer; Kohistani, Ahmad Jamy; Sahnosh, Faqeed Ahmad; Samadzai, Abdul Wahid; Enayat, Wahidullah
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6762

Abstract

With online banking on the rise, cybersecurity issues still occupy users' and financial institutions' minds. This study examines users' awareness of cybersecurity threats and their trust in artificial intelligence (AI) technology for fraud detection and risk communication in e-banking. A mixed-method design of quantitative survey of 384 users and qualitative interview of 20 participants was used to reflect broader insights. The survey quantified demographics, awareness of security protocols, and confidence in AI technology. Findings show that while users are very well aware of what to anticipate from repeated online threats and are careful with login passwords, they always fail to take the initiative concerning security practices like the changing of passwords. Overall, participants were confident in the application of AI systems, especially the efficiency and pace at which AI identifies fraud versus human agents. Skepticism was found for the effectiveness of chatbots based on AI. Statistical modeling showed that trust in AI strongly correlated with prior experience in cybersecurity, high rates of technology usage, and knowledge of online banking, with education level and age making little impact. The qualitative information further underscored the importance of personalized and clear communication from AI systems, suggesting that the way such machines talk to individuals can make or break trust. The study concludes by suggesting that user education at financial institutions should be enhanced, as well as developing AI systems with a method that employs personal communication approaches. The integration of human support with AI can potentially plug awareness gaps and improve security results across different user segments within the e-banking environment.
Optimizing the Blue Ocean Strategy to Enhance Innovation, Customer Satisfaction, and Business Performance at Cafe Camellia Purnamayanti, Ida Ayu Gede Wiwik; Diwya, Ketut Gede Sri; Arnawa, Ida Bagus Ketut Surya; Dewi, Made Vera Kristanti
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6780

Abstract

This research was conducted to address the decline in revenue and profit experienced by Cafe Camellia due to decreased consumer purchasing power and increasing market competition. The study focuses on strategies to enhance business performance through product innovation, interior design improvement, and human resource management development. The research problems include identifying effective strategies to boost revenue and profit, as well as examining how the implementation of product innovation, attractive interior design, and sound HR management can improve customer satisfaction while reducing employee turnover. A mixed-methods approach was employed, combining qualitative and quantitative methods through SWOT analysis, the application of Blue Ocean Strategy, and the Design Thinking process to generate innovative and market-relevant solutions. The findings indicate that a strategic combination of customer-oriented product innovation, improvements in café layout and atmosphere, and more professional, development-focused human resource management significantly enhances customer loyalty and workforce stability, thereby contributing to increased revenue and profitability for Cafe Camellia. In conclusion, the synergy between product innovation, interior design, and human resource management serves as a key factor in addressing current business challenges and forms a strategic foundation for the future management of Cafe Camellia.  
Psychological Well-Being at Hospitality: Configuring the Antecedents and Outcomes from Millennials Perspectives Indrayani, I Gusti Ayu Putu Wita; Supartini, Ni Luh
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 2 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i2.6320

Abstract

This study provides a new perspective on the psychological well-being of millennial employees in the Bali hospitality industry by identifying its key predictors and assessing its impact on work and organizational engagement. The study employed explanatory sequential analysis of 153 millennial workers working in various star-rated hotels in Bali. The quantitative analysis with SmartPLS revealed that ambidextrous leadership (beta = 0.578, p < 0.001) and psychological capital (beta = 0.346, p < 0.001) significantly enhanced psychological well-being, while job satisfaction showed a negative effect (beta = -0.186, p < 0.05) and perceived organizational support showed no significant impact (p = 0.160). Furthermore, psychological well-being strongly predicted organizational engagement (beta = 0.760, p < 0.001) and work engagement (beta = 0.705, p < 0.001), with a greater influence on organizational engagement. This study contributes to the literature by demonstrating that psychological well-being exerts a stronger influence on organizational engagement than on work engagement, highlighting millennials’ deeper commitment to their organizations when their well-being is supported. These findings underscore the importance of psychological capital in fostering resilience and offering fresh insights to enhance organizational engagement. Unlike previous research, this study uniquely integrates ambidextrous leadership and psychological capital as primary drivers of psychological well-being, revealing their significant positive influence.
Analysis of Factors Strengthening Human Capital Competitiveness in Indonesia’s Industry through Workplace Learning Model based on Indonesian Qualification Framework Wardhana, Mada Aditia; Lestari, Endah; Nikmah, Musilatin
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 2 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i2.7035

Abstract

Strengthening workforce competitiveness in Indonesia requires workplace learning aligned with the Indonesian Qualifications Framework. This study aimed to identify and validate the latent structure of IQF based workplace learning and to outline an evaluation instrument and policy levers. We conducted an online cross-sectional survey of 400 workers across all provinces and applied exploratory factor analysis with polychoric correlations, oblimin rotation, parallel analysis, and a scree examination, complemented by content analysis of an open-ended question. Sampling adequacy was excellent with KMO 0.96 and Bartlett significance p under 0.001. Four coherent dimensions emerged that together explained about 65 percent of variance. Structured Competency Development captured structured training, standards, research, human resource planning, and certification. Performance Management and Workload gathered assignment, workload, remuneration, performance, and knowledge sharing. Experience Based Learning covered mentoring, internship, coaching, and job rotation. Educational Qualifications was defined chiefly by education level. Model fit was strong with RMSR 0.03 and moderate inter factor correlations, and qualitative keywords on work, skills, and experience converged with these factors. The study contributes a theoretically integrated IQF aligned model and a ready blueprint for measurement and auditing. Practically it informs policy and industry programs that link training with research and technology, formalise mentoring, reward knowledge sharing in performance systems, and map careers to qualification levels, and the instrument can audit learning ecosystems and guide resource allocation across priority sectors.
Generation Y Employees Saving Behaviour: Finance Technology-enabled Services in South Sulawesi, Indonesia Rohani, Rohani; HS, Sri Wahyuni; Asriyana, Asriyana; Ilyas, Muh. Indra Fauzi
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 2 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i2.7037

Abstract

This study was motivated by the low level of saving behavior among millennial workers in the formal sector, despite their broad access to digital financial services. The purpose of this research was to analyze the determinants of saving behavior among millennial employees in South Sulawesi by emphasizing the roles of financial literacy, financial product knowledge, and technology-enabled financial services innovation as a mediating variable. A quantitative approach with a survey method was employed, and the sampling technique used was purposive sampling, involving 316 respondents working in the formal sector across Makassar City, Gowa Regency, and Maros Regency. Data were collected through a five-point Likert-scale questionnaire measuring four key constructs: financial literacy, financial product knowledge, technology-enabled financial services innovation, and saving behavior. The data were analyzed using Structural Equation Modeling (SEM) with AMOS software. The results indicated that both financial literacy and financial product knowledge had positive and significant effects on saving behavior, either directly or indirectly through technology-enabled financial services innovation. Financial product knowledge exerted the strongest influence on saving behavior. The study contributed theoretically by integrating the Theory of Planned Behavior (TPB) and the Technology Acceptance Model (TAM) to explain financial behavior among millennials in a developing country context. Practically, the findings provided insights for financial institutions and policymakers to design integrated financial literacy programs and digital financial innovations that effectively promote sustainable saving behavior in the digital economy era.
Antecedents of Customer Purchase Intention of Fashion Products Among Millennials and Z Generation Using Multi-Group Analysis Pasaribu, Romindo M; Simanjuntak, Juara; Simanjuntak, Agus Nakkok
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 2 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i2.7038

Abstract

This study aims to examine the variable of customer engagement in mediating the relationship between omnichannel integration quality and the purchase intention of Millennial and Gen Z customers for fashion products. The study involved a sample size of 145 respondents, employing a nonprobability sampling method using purposive sampling. Data analysis was conducted using the Partial Least Squares (PLS) method with SmartPLS. The findings indicate that the configuration of service channels and integrated interactions positively and significantly affect customer engagement and purchase intention for both generations. However, the multi-group analysis revealed that while the configuration of service channels, integrated interactions, and quality assurance positively influence customer engagement and purchase intention among Millennials, these effects are not statistically significant. For Generation Z, the configuration of service channels and integrated interactions significantly influence customer engagement and purchase intention. In contrast, quality assurance does not significantly impact customer engagement or purchase intent for either generation. Customer engagement serves as a mediator between the configuration of service channels and integrated interactions on purchase intent for Generation Z, but it does not act as a mediator for Millennials. Additionally, customer engagement cannot mediate the impact of quality assurance on purchase intent for either generation in Medan when shopping for fashion products through an omnichannel approach. Retailers are encouraged to enhance shopping engagement for Millennials and Generation Z by offering multiple shopping channels, including various accounts on each platform and e-commerce site.

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