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INDONESIA
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi
Published by Universitas Komputer Indonesia
ISSN : 24601799     EISSN : 26549506     DOI : https://doi.org/10.34010/jtk3ti.v5i1.2297
Core Subject : Science,
Computer Science & IT
Jurnal yang diterbitkan berkala oleh Magister Sistem Informasi UNIKOM dua kali dalam setahun. Materi berisi keilmuan sistem informasi seperti: Manajemen Sistem Informasi, ERP, EAP, Kerangka Kerja TI, Tata Kelola TI, Manajemen Resiko, COBIT, Stakeholder Management, CRM, Change Management, IT COST.
Arjuna Subject : Ilmu Komputer (semua kategori) - Ilmu Komputer (Lain-Lain)
Articles 161 Documents
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Analisis Tata Kelola Teknologi Informasi Menggunakan COBIT 2019 Pada CV Galunggung Putra Dzikri Ahmad Maulid; R Reza El Akbar; Cecep Muhammad Sidik
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.19895

Abstract

CV Galunggung Putra is a medium-scale manufacturing enterprise facing information technology governance challenges, specifically the absence of standard operating procedures, reliance on manual recording, and human resource competency gaps. This study aims to analyze and design information technology governance using the COBIT 2019 framework. The research method begins with objective priority mapping using the goals cascade approach, followed by measuring the current process capability level. The analysis results establish the APO01, APO07, and APO12 objectives as the most critical processes for company operations. Capability evaluation shows that these three objectives are currently at Level 2 with activity fulfillment achievements of 80%, 77%, and 52%, respectively. Based on the gap analysis, improvement recommendations are designed to achieve the nearest target capability at Level 3. The main contribution of this research is the formulation of long term strategic targets divided into three implementation phases. This governance blueprint is designed to resolve current operational constraints while guiding the company's expansion vision toward the most optimal capability level sustainably.
Analisis Perbandingan Efektivitas Framework COBIT dan ITIL dalam Tata Kelola Teknologi Informasi: Studi Kuantitatif pada Institusi Pendidikan Tinggi: A Quantitative Study in Higher Education Institutions Audina Ni'Matul firdaus; Ilham
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.20267

Abstract

 This study aims to analyze and compare the effectiveness of COBIT 2019 and ITIL 4 frameworks in supporting IT governance at higher education institutions in Indonesia. A comparative quantitative approach was employed using a Likert-scale survey questionnaire administered to 120 IT practitioners from 15 universities in East Java. Data were analyzed using descriptive statistics, Kolmogorov-Smirnov normality tests, Pearson validity, Cronbach Alpha reliability, Mann-Whitney U difference tests, and simple linear regression. COBIT achieved a mean effectiveness score of 4.21 with strengths in governance and risk management (R2 = 0.610), while ITIL scored 4.07 with strengths in service quality and user satisfaction (R2 = 0.552). The Mann-Whitney U test yielded p = 0.034, confirming a significant difference between the two frameworks. These findings indicate that framework selection should align with organizational priorities, and their integration may produce more comprehensive and sustainable IT governance outcomes. Keywords – COBIT 2019; ITIL 4; IT Governance; Framework Effectiveness; Higher Education Institution.
Manajemen Risiko Sistem Informasi Menggunakan ISO 31000 Pada Kursus Komputer Wleowleo Palembang Samuel Dimas Sutikno; Sri Andayani; Chintia Cantika
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.20332

Abstract

The development of information technology has a significant impact on non-formal educational institutions such as computer courses. The intensive use of IT systems and infrastructure carries various potential risks that can hamper operational activities. This study was conducted at a computer course institution in Palembang to identify and manage operational risks using ISO 31000:2018 guidelines. Based on the analysis results, nine possible crucial risks were identified, divided into infrastructure, human resources, and financial factors. Risk evaluation using a semi-quantitative matrix indicated that physical disruptions in the form of power outages were ranked as the most critical with a Very High level. The implemented risk treatment included proactive mitigation measures through network monitoring, offline preparation of local curricula, availability of backup instructors, and transfer of operational risk through hardware warranties to vendors. The implementation of structured uncertainty governance proved crucial to ensuring the continuity of optimal course services for students on an ongoing basis. Keywords – Risk Management; Computer Course; ISO 31000; Information Systems.
Implementasi Sistem ERP pada Toko Bangunan Putra Mandiri Menggunakan Platform Odoo Luthfi Herianda Putra; Hazri Agung Endarya; Dio Rendra Rinanto; Muhammad Qomarul Huda
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.20551

Abstract

The rapid advancement of information technology has encouraged businesses, particularly micro, small, and medium enterprises (MSMEs), to adopt integrated systems in order to improve business process efficiency. Putra Mandiri Building Materials Store, a retail business located in Depok, West Java, faced numerous operational challenges due to manual management practices, including stock data discrepancies, purchasing without official Purchase Orders, slow transaction recording, and the absence of real-time financial reporting. This study aims to analyze the implementation of an Odoo-based Enterprise Resource Planning (ERP) system to integrate the store's core business processes, namely purchasing, inventory management, and sales. A qualitative descriptive case study approach was employed alongside a design science methodology, encompassing problem identification, As-Is business process analysis, Odoo system configuration, To-Be business process analysis, and evaluation of benefits and limitations. The results demonstrate that Odoo's Purchase, Inventory, and Sales modules effectively automate stock updates, accelerate transaction document generation, and provide real-time operational information. The transformation from manual processes to an integrated system proved to enhance data accuracy and operational efficiency. Keywords – Enterprise Resource Planning; Odoo; MSME; Inventory Management; Business Process Integration.
Transformasi Digital Usaha Ritel Melalui Perancangan Konseptual Sistem Electronic Point of Sales (E-POS) Ummy Gusti Salamah; Andry Meylani; Ayu Soraya; Lola Fadillah; Sony Oktapriandi
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.21219

Abstract

Digital transformation has become essential for retail businesses seeking to enhance efficiency and competitiveness. However, many small-scale retailers still manage sales transactions manually, leading to potential issues such as recording errors, limited information, and ineffective decision-making. One viable solution is the implementation of an Electronic Point of Sales (E-POS) system. Yet, the development of E-POS systems for small retailers often proceeds without a robust conceptual design tailored to user needs. This study aims to design a conceptual E-POS system to support the digital transformation of retail businesses. Conducted at Technology Readiness Level (TRL) 1, the study employs a qualitative descriptive approach. Methods include literature reviews, observations, and interviews to identify user requirements and map retail business processes. The research yields a conceptual system design comprising business process models, system architecture, and E-POS requirement specifications aligned with the characteristics of retail businesses. These findings are expected to serve as a foundation for future system development and support the sustainable implementation of digital transformation. Keywords – Digital Transformation; Retail Business; Electronic Point of Sales (E-POS); Conceptual Design.
Compliance Audit of Application in Credit System Againts ISO/IEC 27002 Using The COBIT 5 Framework Angelly Vincentsia Rondonuwu; Yeffry Handoko Putra
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.21335

Abstract

This study assesses the security capabilities and technical control compliance of the Credit Information System at PT BPR Prisma Dana Manado, referencing ISO/IEC 27002:2013 guidelines and COBIT 5 domains (APO13 and DSS05). Using a mixed approach that combined RACI-based surveys with work product triangulation, we found that DSS05 reached Level 1 capability (88.83%), whereas APO13 stayed at Level 0 (75.83%). Meanwhile, ISO/IEC 27002:2013 compliance averaged 83.95% (Partially Compliant). Measured against the target Level 3 (Established Process), gap analysis showed a 2-level deficit in DSS05 and a 3-level deficit in APO13. These gaps stem mainly from irregular audit trail reviews, weak risk management practices, outdated policy reviews, and insufficient vulnerability management. To reach the target levels, the study suggests formalizing security SOPs, running routine audit log reviews and vulnerability assessments, and setting up clear information security KPIs.
Evaluasi Tingkat Kematangan Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 4.1 dan Capability Maturity Model: Studi Kasus pada Lembaga Pembiayaan Sektor Publik Giri Purnama; Tri Nur Arifin; Dea Andini Andriati
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.21174

Abstract

Effective information technology (IT) governance is a decisive factor for public-sector organizations in aligning IT use with their strategic objectives. However, many institutions have never measured the governance maturity of the application portfolio they operate, so investment and improvement decisions are not evidence-based. This study aims to evaluate the IT governance maturity level of an Indonesian public-sector financing institution (referred to as Institution X) that channels revolving-fund financing to cooperatives and micro, small, and medium enterprises. The evaluation employs the COBIT 4.1 framework, focusing on the Monitor and Evaluate (ME) domain, and the Capability Maturity Model (CMM) as the assessment instrument. Data were collected through a questionnaire survey (15 indicators, 1–5 scale), interviews, observation, and Focus Group Discussion covering 24 active applications out of 46. The results show an average IT governance maturity of 3.75 (SD = 0.53), located at the upper range of level 3 (Defined) toward level 4 (Managed), with 7 applications at level 3, 16 at level 4, and 1 at level 5. The main findings indicate that standard procedures have been defined but are not accompanied by consistent monitoring and measurement, distribution of user manuals and training remains weak, and infrastructure configuration (single-disk VM servers, NAS-based storage) poses service-recovery risks. This study contributes a concise application-level maturity assessment model and improvement recommendations replicable by similar public-sector organizations.
Penerapan Business Intelligence Dengan Metode Nine-Step Kimball Untuk Analisis Penjualan Diamond Game (Studi Kasus: Aplikasi Otak Pulsa) Anno Achmat Istiana; Yusnia Budiarti
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.21294

Abstract

This study aims to implement Business Intelligence using the Nine-Step Kimball method and develop an dashboard using Microsoft Power BI. A descriptive case study was conducted on 21,143 transactions recorded from February 1, 2025 to February 28, 2026, covering 288 products, 1,032 resellers, and 4 suppliers. Data processing included selection, cleaning, transformation, dimensional modeling, visualization, and interpretation. The resulting sales data mart uses a star schema consisting of the TRANSAKSI fact table and four dimensions: time, Product, RESELLER, and SUPPLIER. The dashboard contains six analytical pages connected through cross-filtering. User acceptance reached 91.43%, categorized as Very Good. The analysis found that transactions peaked in April 2025 and on weekends; FFP70 had the highest transaction volume; GFFR50 generated the highest profit; 73.4% of transactions originated from West Java, Banten, and Jakarta; transaction success reached 98.4%; and the profit margin was approximately 3.1%. These findings can support decisions on promotion, balance availability, supplier capacity, and reseller network development.
Analisis Kepuasan ASN terhadap Mock Detector Menggunakan TAM dan K-Means Ikhsan Nurhidayat; Hardiyan
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 3 (2026): Desember 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i3.21358

Abstract

The implementation of Global Positioning System (GPS)-based attendance systems for Civil Servants (ASN) facilitates real-time location verification, but it also introduces the risk of location manipulation through fake GPS applications. This study analyzes ASN acceptance and satisfaction with the Mock Detector application as a supporting mechanism for attendance security using the Technology Acceptance Model (TAM) and the K-Means algorithm. A quantitative survey was conducted using questionnaires distributed to 53 ASN users of a GPS-based attendance system. The research variables were Perceived Usefulness (PU), Perceived Ease of Use (PEOU), and User Satisfaction (US). TAM analysis was performed through instrument testing and multiple linear regression, while K-Means was applied to segment respondent characteristics. The results show that PU and PEOU have positive and significant effects on US. The regression model is US=0.132+0.645(PU)+0.393(PEOU), with an R Square of 0.712. Clustering produced three groups: Cluster 0 with 22 respondents, Cluster 1 with 23 respondents, and Cluster 2 with 8 respondents, representing low, moderate, and high acceptance levels, respectively. These findings indicate that perceived usefulness and ease of use are important factors in Mock Detector acceptance, while K-Means segmentation provides user-group characteristics that can support evaluation and improvement of the attendance system.
Rancang Bangun Sistem Informasi Manajemen dan Monitoring Pelanggan Berbasis Web pada PT. Pasopati Nusantara Fiandanu Zidan; Oky Irnawati
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 3 (2026): Desember 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i3.21449

Abstract

The rapid development of information technology encourages companies to improve customer data management and monitoring processes more effectively. PT. Pasopati Nusantara still uses a manual spreadsheet-based method for managing customer data, which can result in data inconsistencies, delays in information delivery, and less effective monitoring processes. This research aims to design and develop a web-based customer management and monitoring information system using the Laravel framework. The research method used is the Prototype Model, which enables the system to be developed incrementally through continuous evaluation and adjustments based on user requirements. The result of this research is a web-based information system that manages customer data centrally and integrates data between the Technical Implementation Unit (UPT) and Islamic Boarding Schools (Ponpes), while supporting the monitoring of customer activities and complaints. The system also provides interactive data visualization, exportable reports, and multi-level access management for superadmins, technicians, and marketing staff. The developed system can improve data management efficiency, reduce recording errors, and accelerate information delivery to support faster and more accurate decision-making at PT. Pasopati Nusantara.

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