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INDONESIA
Jurnal Manajemen
Published by Universitas Tarumanagara
ISSN : 14103583     EISSN : 25498797     DOI : 10.24912
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen [p-ISSN 1410-3583 | e-ISSN 2549-8797] is a peer-reviewed journal published three times a year (February, June, and October) by Faculty of Economics, Universitas Tarumanagara. Jurnal Manajemen is intended to be the journal for publishing articles reporting the results of research on management. Jurnal Manajemen invites manuscripts in the various topics include, but not limited to, functional areas of marketing management, finance management, strategic management, operation management, human resource management, e-business, knowledge management, management accounting, management control system, management information system, international business, business economics, business ethics and suistainable, and entrepreneurship
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 10 Documents
 1 
Search results for , issue "Vol. 29 No. 3 (2025): October 2025" : 10 Documents clear
Digital Tourism Promotion: Social Media, E-WOM, and Celebrity Endorsement in Jakarta Catur Widayati; Fadhila Dhia Malihah; Hasliza Abdul Halim
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.2706

Abstract

The COVID-19 pandemic has caused unprecedented disruptions to the global tourism industry, with the absence of tourists and flight restrictions exacerbating challenges for tourism-dependent economies like Indonesia. This study examines the socio-economic impact of the pandemic on Jakarta's tourism sector, focusing on the effectiveness of large-scale social restrictions (PSBB), economic repercussions, and long-term resilience strategies. The research highlights the role of Social Media Advertising, Electronic Word of Mouth (E-WOM), Celebrity Endorsements in influencing tourist behavior. Using a sample of 260 respondents who engaged in tourism activities, the data was analyzed through Structural Equation Modeling (SEM) with Partial Least Squares (PLS). The findings reveal that Brand Image positively influences Visit Intention, while Celebrity Endorsement directly affects Visit Intention but not Brand Image. E-WOM and Social Media Advertising positively impact both Brand Image and Visit Intention. These results provide valuable insights for policymakers in navigating pandemic recovery strategies for Jakarta’s tourism sector.
FOMO’s Impact on Impulsivity: The Mediating Role of Flash Sale Promotional Strategies Erick Karunia; Azis, Muh. Irfandy; Faerozh Madli; Mohd Noor Hidayat Jimainal; Ang Hong Loong
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.2726

Abstract

This study explores the impact of Fear of Missing Out (FOMO) on impulsive buying behaviour among e-commerce consumers in Indonesia. Using an online survey involving 349 active e-commerce users in Indonesia, the study examines levels of FOMO, frequency of impulsive purchases, and perceptions of flash sale promotions. Data analysis using Structural Equation Modelling (SEM) AMOS reveals that FOMO significantly positively affects impulsive buying behaviour, with flash sale strategies amplifying this relationship. Furthermore, demographic factors such as age, digital literacy levels, and social influence are found to moderate this relationship. The findings underscore the importance of understanding consumer psychology in designing effective and ethical marketing strategies. Thus, this study contributes to the existing literature on consumer behaviour and has significant implications for marketers, e-commerce platforms, and policymakers.
Maximizing Online Loyalty: The Mediating Effects of Satisfaction and Trust Ruslim, Tommy Setiawan
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.2733

Abstract

The significance of customer loyalty in the banking industry has gained more importance, particularly due to the recent technological advancements. With the growing number of emerging digital banking services, customers demand banks to develop mobile banking apps with superior online features and qualities. This study aims to investigate how utilitarian and hedonic qualities impact online loyalty through the mediating roles of online satisfaction and online trust in digital banking services. The study collected responses from 251 digital banking service customers living in Jakarta. The results indicate that hedonic qualities significantly enhance online satisfaction, online trust, and online loyalty. Utilitarian qualities are confirmed to enhance online satisfaction and online trust directly. However, utilitarian qualities are not found to be directly linked to online loyalty. Furthermore, this research concludes that both online satisfaction and online trust mediate the relationships between utilitarian and hedonic qualities and online loyalty.
The Role of External Factors on Actual Technology Use of Omni Channel Applications Samiono, Bambang Eko; Pratiwi, Anggun; Sunarmo; Alam, Rahmat
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.2745

Abstract

This study aims to analyse the role of external factors (Job Relevance and Computer Self-Efficacy) on Actual Technology Use of Omni Channel Applications (What'sApps Business) in MSMEs in Sukabumi based on the concept of Technology Acceptance Model (TAM). Quantitative research methods are carried out using the basic Technology Acceptance Model (TAM) variables. The analysis was conducted using SEM-PLS.  The sample set was 200 MSMEs in Sukabumi. Non-probability sampling techniques with purposive sampling were used for sampling.  The findings in this study are the existence of the Omni Channel application (What'sApps Business) has been accepted by MSME in Sukabumi. This is evident from the direct and indirect effects of all variables involved in Actual Technology Use.  The role of Job Relevance and Computer Self Efficacy variables also have a positive and significant influence on Perceived Ease of Use and Perceived Usefulness of respondents.
Identification of Impulse Buying Behaviour among Shopee Users in Sumatra Island Irfan Alfandi; Rina Suthia Hayu
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.2766

Abstract

This study aims to analyse the effect of marketing strategies such as flash sale, cashback, pay later, and free shipping on Impulse Buying behaviour among student Shopee users on the island of Sumatra. Using a quantitative approach, data will be collected through questionnaires distributed to 140 respondents. This research focuses on the age range of 18 to 25 years. The results of this study are expected to enrich the literature on consumer behaviour in the e-commerce sector. The findings are also expected to help companies or organisations understand what factors can drive Impulse Buying and optimise their marketing strategies to be more attractive to consumers on the island of Sumatra. The results of this study indicate a significant effect on the Flashsale and Cashback Variables on Impulse Buying. However, the Paylater and Freeshipping Variables do not affect Impulse Buying.
Enhancing Lecturer Quality through HRD Strategies and Support Yanto Niode, Idris; Tantawi, Rezkiawan; Gani, Sri Yeyen
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.2877

Abstract

This study analyzes the impact of human resource development (HRD) strategies based on education and training on lecturer quality in higher education institutions in Gorontalo, with organizational support as a mediating variable. Using a quantitative approach and correlational method, data were collected from 84 respondents through questionnaires and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results show that both education- and training-based HRD strategies have a significant positive effect on organizational support. However, their direct effects on lecturer quality are not significant. Organizational support has a significant positive effect on lecturer quality and significantly mediates the relationship between HRD strategies and lecturer quality. These findings highlight the crucial role of organizational support in enhancing the effectiveness of HRD strategies in improving lecturer quality in higher education institutions.
Employee Retention at PT Pos Indonesia: Job Satisfaction as a Mediator Aseanty, Deasy; Madi, Muhammad Reza; Gunawan, Andreas Wahyu
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.3051

Abstract

This study aims to analyze the Influence of Employee Participation and Self-Efficacy on Employee Retention mediated by Job Satisfaction at PT—Pos Indonesia in Central Jakarta. The data collected were 150 respondents from 26 KCP PT. Pos Indonesia Central Jakarta using Purposive Sampling data collection techniques. The data collected in this study were primary data by distributing questionnaires online using Google Form. Validity and reliability testing, descriptive statistical data analysis by finding the average and hypothesis testing were carried out using SPSS Version 21 and Amos Version 21. The results of this study indicate that Employee Participation and Self-Efficacy mediated by Job Satisfaction have a significant positive effect on Employee Retention. This study is expected to provide an influence for PT. Pos Indonesia Central Jakarta to improve Employee Participation, Self-Efficacy, Job Satisfaction, and Employee Retention of all employees.
Emotional Intelligence and Spiritual Intelligence on Performance Through Employee Job Satisfaction Agustinus Numberi; Yasir Attamimi; Tantri Widiastuti
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.3061

Abstract

This study examines the effect of employee job satisfaction on performance at the Ministry of Religious Affairs of Jayapura. A quantitative approach utilizing regression analysis was employed, with data collected through structured questionnaires distributed to a representative sample of employees. The results indicate that job satisfaction has a positive and significant effect on employee performance, as evidenced by a positive beta coefficient. In other words, an increase in job satisfaction leads to improved performance, which aligns with established theories and previous studies. These findings underscore the importance of enhancing job satisfaction to boost overall performance. For organizational leaders and HR professionals, this implies the need to develop strategies such as fair compensation, a comfortable work environment, and career development opportunities. By implementing these measures, organizations can foster a more harmonious and productive workplace, ultimately enhancing both employee well-being and performance.
Workload on Service Performance Through Work Life Balance and Work Capability Saldin Paputungan; Lucky O. H. Dotulong; Rita N. Taroreh; Genita G. Lumintang
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.3062

Abstract

This study investigates the impact of workload on service performance while considering other influencing factors. Using a causal research design with a quantitative approach, data were gathered through questionnaires distributed to 100 employees of RSUD Sayang Rakyat Makassar. Analysis was conducted with the Structural Equation Model (SEM) using PLS. The results show that workload has a positive and significant influence on service performance through workability. A higher workload motivates employees to develop skills, enhancing service outcomes. These findings align with motivation and competency theories, which emphasize that improving employee skills can boost productivity and service quality. The study contributes to management science by showing that effective workload management enhances employability and service performance. Organizations are advised to implement workload strategies and support skill development. Limitations include the use of cross-sectional data and a focus on a single industry, suggesting that future research should broaden the generalizability.
The Effectiveness of Training and Work Discipline on Individual Quality and Performance Affandy Agusman Aris; Lukman. S; Moh. Akhtar Setia Ramadhan Eka Diningrat; Widyawati; Muhammad Rais Rahmat Razak
Jurnal Manajemen Vol. 29 No. 3 (2025): October 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v29i3.3063

Abstract

This study has significant implications for both theoretical and practical knowledge in human resource management. Theoretical implications include the reinforcement of critical concepts in human capital and motivational theories. However, the practical consequences are particularly noteworthy. The study provides actionable insights for organizations to enhance work discipline and individual quality through targeted training and development programs, thereby improving employee performance. The originality of this study lies in its detailed analysis of the mediating role of a particular quality, a relatively unexplored area in previous research.

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