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Jurnal Ilmiah Manajemen Kesatuan
Published by Institut Bisnis dan Informatika Kesatuan
ISSN : 23377860     EISSN : 2721169X     DOI : https://doi.org/10.37641/
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI Kesatuan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Pemasaran
Articles 1,619 Documents
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FIFO Method Improvement and Adjustment Design for PT. ABC Warehouse Plans Handayani, Melia; Maulani, Syifa Fajar; Nirmala, Ira; Ardani, Maskur Faris; Ageng, Brilliant Hanief; Firmansyah, Ridho; Rammadhani, Faishal Sauqi
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i3.2553

Abstract

Face film company PT. ABC requires an efficient and organized storage system to secure raw materials and finished products. However, warehouses currently experience problems with random storage, which causes human error, overstocking, and potential product damage. This research aims to design layout improvements and adjustments to the FIFO (First in First Out) method in PT A B C's warehouse plan. The research method used is qualitative with observation, interviews and literature study. Observation results show discrepancies in warehouse layout that disrupt operational flow, as well as the need for restructuring and improving the management system. Through design improvements, such as rearranging the layout, more strategic placement of goods, and implementing the FIFO method, it is hoped that it can increase warehouse operational efficiency, reduce the risk of goods damage, and speed up the delivery flow to customers. More comprehensive improvements, including inventory management and staff training, are also needed to ensure the successful implementation of an effective FIFO system. Thus, this research contributes to improving warehouse management and operational efficiency of PT. ABC.
The Effect of Work Environment and Work Discipline on Employee Performance Through Motivation Fauziah, Sofi Idianti; Baskara, Ika
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

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Abstract

The role of human resources depends on employees' ability to plan, manage and produce useful contributions to achieve company goals. This research aims to determine the influence of the work environment and work discipline on employee performance which is moderated by motivation. This research was conducted at PT Persada Gading Elok using a questionnaire and distributed to 100 employees with saturated sampling. Data analysis uses smartPLS 3.2.9 and this research method uses Structural Equation Modeling (SEM) so that the research results are known to have a direct influence on the work environment on employee performance, and work discipline influences employee performance, and motivation influences employee performance, while motivation moderates the work environment on employee performance and motivation moderates work discipline on employee performance. This research has implications for organizations to play a big role in providing welfare for their employees so that their performance is more optimal and the company progresses.
The Effect of Product Quality, Service Quality and Price Perception on Customer Satisfaction Pandiangan, Ferawita; Nisa, Puspita Chairun
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

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Abstract

Maintaining and increasing brand loyalty is crucial due to a decrease in product differentiation and an increase in market uncertainty so that brand loyalty becomes a measure of the company's business performance which has an impact on product market share. The purpose of this study is to determine how perceived price, product quality, and service impact coffee shop brand loyalty by considering the mediating role of customer satisfaction in order to contribute to the literature on these relationships. The population of this study is Starbucks coffee shop customers who live in DKI Jakarta, the number of which is not known. Respondents of this study were 100 respondents with the criteria of Starbucks coffee shop customers aged 17 - 42 who had shopping experience at least 2 times in the last three months. The analysis method used is Structural Equation Modeling - Partial Least Square (SEM-PLS). The results of this study found that product quality, service quality and price perception can increase customer satisfaction and brand loyalty. Product quality, service quality, and price perception on brand loyalty can also be mediated by customer satisfaction. This research shows that coffee shops need to improve both product quality, service quality, and price perception so that coffee shops can achieve higher customer satisfaction and brand loyalty as a form of a strong foundation in the growth of coffee shops.
Trust, Perceived Behavioral Control, Perceived Value and Efect Moderation of Optimism-Pessimism Level on Behavioral Intention Arbol, Dolfina Martila; Ramli, Abdul Haeba
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i3.2567

Abstract

This study aims to test and analyze the effect of Trust, Perceived behavioral control and perceived value both partially and simultaneously on Behavioral Intention in Go Food inter-food application users and the moderating effect of optimism and pessimism levels. The research approach used in this research is quantitative research. The population in this study are consumers who use the Go Food food delivery application. Data was collected using the survey method by distributing questionnaires to respondents who had ordered through the Go Food food delivery application, ordered food using the Go Food food delivery application in the last 1 month and were in the Jabodetabek area. Questionnaires collected as many as 190 respondents, the data is then processed using multiple linear regression method. Results of data analysis performed with the help of SPSS tools. Based on the results of this analysis it is known that the variables Trust, perceived behavioral control and perceived value partially and simultaneously have a positive effect on Behavioral Intention in Go Food Inter-food applications. Most of the respondents felt that using the food delivery application provided added value for consumers in the form of ordering food activities to be more practical. This made respondents feel that the food delivery application provided benefits that helped activities become more effective and time efficient which strengthened their intention to use the application. Keywords: Behavioral Intention, Trust, Perceived Behavioral control, Perceived value, Optimism & Pessimism Level
Influence Communication, Commitment and Integrity on Wedding Service Quality at KUA, Cibinong District, Bogor Regency Zaelani, Abdul Qadir; Firdaus, Muhammad Azis; Walujadi, Dedi
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i3.2568

Abstract

This Study aim For analyze influencing factors​ quality services at the Cibinong Regency Religious Affairs Office (KUA), Bogor Regency, in particular in context communication, commitment, and integrity lord in serve wedding poor society. Research methods descriptive done with 194 respondents use random sampling method. Analysis results show that communication, commitment, and integrity in a way simultaneous influential significant to quality service. Variable independent the influence as much as 57% quality service, while 27.7% is influenced by factors other. Findings This confirm importance role factors the in increase quality services at KUA..   Keywords : Quality Service, KUA, Communication, Commitment, Integrity, Poor Communities.
The Effect of Flexible Working Arrangement and Work Life Balance on Employee Performance Thaufayl, Muhammad Hilmana Chaska; Ardyanto, Muhammad Farrel; Julio, Farrel Lucky; Nugroho, Albertus Aldo; Pratama, Husein Mizar
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

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Abstract

This research investigates the impact of Work Motivation and Job Compensation on employee performance. The findings affirm that Work Motivation and Job Compensation exert a strong influence, fostering enhanced performance. While approximately one-third of the variation in performance can be explained by these factors, the majority is influenced by unaccounted variables. In essence, enhancing Work Motivation and Job Compensation proves pivotal for boosting employee productivity. For future research, it is recommended to explore additional variables. For practitioners, human resource management strategies involving incentives, employee satisfaction surveys, and staff development can elevate team performance. The finding in this study provides valuable insights into the factors influencing employee performance, offering organizations the opportunity to maximize their human resources potential.
Consumer Response to Live Streaming Shopping using the Stimulus, Organism and Response (SOR) Method Approach Rahmadini, Desty Devina; Masnita, Yolanda
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

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Abstract

This study aims to examine and analyze consumer responses to live streaming shopping using the Stimulus, Organism, and Response (SOR) method approach. The indicators of the stimulus include financial bonds and social bonds. The indicator for the organism is trust. Meanwhile, the indicators for the response are customer engagement and purchase intention. The research method used is quantitative. The sample used in this study consists of 194 respondents. The sampling technique employed is purposive sampling. Data is analyzed using the Structural Equation Model (SEM) method. The results of this study indicate that financial bonds have a positive effect on trust. Social bonds have a positive effect on trust. Trust has a positive effect on customer engagement and on purchase intention. Furthermore, Electronic Word of Mouth (E-WOM) positively moderates the effect between trust and purchase intention. Additionally, customer engagement also has a positive effect on purchase intention.
The Impact of Online Customer Reviews and Online Customer Ratings on Consumer Trust in Roughneck 1991 Products Ibrahim, Feri; Isyanto, Puji; Sumarni, Neni
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

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Abstract

The purpose of this research is to determine whether positive or negative online reviews impact consumer trust in a business. The investigation methodology is quantitative. Active management students from the class of 2019 who have purchased Roughneck 1991 products on the Shopee Marketplace constitute the population for this analysis. A total of 94 participants were surveyed for this analysis. Primary data collection was conducted by sending out questionnaires, thus this research relies entirely on this method. Multiple regression analysis in SPSS 25 was used to analyze the data in this study. The t-test findings of this study indicate that positive online customer reviews significantly increase consumer trust, whereas online customer ratings do not. Consumer trust in Roughneck 1991 products on the Shopee Marketplace has increased as a result of statistically significant positive feedback they receive from other customers' evaluations and ratings posted online. It is expected that in the future, academics will include more characteristics that theoretically also impact customer trust. Researchers can provide marketing advice to Roughneck 1991 to improve the quality and quantity of their merchandise. Roughneck has tremendous potential to expand its market share thanks to the positive feedback they will receive from satisfied customers if they continue to improve the quality of their products.
Implementing Technical Acceptance Model and Its Impact on the Positive Word of Mouth of BCA Mobile Users in Bandar Lampung Rinaldi Bursan
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i3.2590

Abstract

The advancement of information technology, telecommunications, and the internet has resulted in the emergence of various internet-based business applications. Bank Central Asia (BCA) is one such institution that leverages internet technology to serve its customers through its mobile application, MBca Mobile. This research investigates whether the variables of satisfaction and usability influence customer loyalty and subsequently generate positive word of mouth among MBca users. This study aims to determine the effect of satisfaction and usability on loyalty and its impact on positive word of mouth among MBca users. A sample of 150 participants was analyzed using multiple linear regression. The results indicate that satisfaction significantly mediates the relationship between usability and loyalty, which in turn has a substantial positive impact on word of mouth. Consequently, all hypotheses in this study are accepted. It is suggested that BCA enhance the MBca service connection to prevent transaction failures by collaborating with telecommunications providers to ensure reliable internet connections. Additionally, improving operator capabilities through training can increase the speed and accuracy of the service.
The Effect of Product Quality, Price and Distribution Channels on Purchasing Decisions Wijaya, Nur Qoudri
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 4 (2024): JIMKES Edisi Juli 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i4.2591

Abstract

This study aims to examine the influence of product quality, price, and distribution channels on purchasing decisions in the keris craftsman center in Aeng Tong-Tong Village, Saronggi Subdistrict, Sumenep Regency. The research method used is quantitative with purposive sampling technique, collecting data through observation, questionnaires, and interviews. The research sample consists of 80 respondents measured using a Likert scale. The results show that product quality has a negative and significant effect on purchasing decisions. Conversely, price and distribution channels have a positive and significant effect on purchasing decisions. Thus, it can be concluded that there is an influence between product quality, price, and distribution channels on purchasing decisions, where these three variables are interrelated. These findings indicate the importance of appropriate pricing and distribution strategies to enhance purchasing decisions, although the expected product quality needs to be improved to yield better results.

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