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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 30 Documents
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Search results for , issue "Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel" : 30 Documents clear
Identification of Puputan Badung Field as a Family Tourism Attraction in Denpasar City Bali Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Darma Susila, I Made Gede
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070108

Abstract

The people of Denpasar City and its surroundings need green open space to release fatigue after busy activities. One of these open spaces is obtained at Puputan Badung I Gusti Ngurah Made Agung Field which has tourism potential both natural, historical, cultural and man-made tourism to continue to be developed into a family tourist attraction in Denpasar City, Bali. The existence of this field is supported by various parties, both local communities, tourists to the Denpasar City Government with the existence of Denpasar City Regional Regulation Number 3 of 2019 concerning the Regional Tourism Development Master Plan for 2018-2029. The tangible manifestation of the role of the Denpasar City government to realize Puputan Badung Field as a Family Tourism Attraction is reflected in the existence of 4A elements (attraction, Atraction, Amenity, Accessibility, and Ancillary) that are adequate to date. In this study, data collection was carried out by means of literature studies, documentation and observation. The data analysis technique is carried out using the qualitative descriptive method. The results of this research, it can be concluded that Puputan Badung I Gusti Ngurah Made Agung Field meets the needs of the community for family tourism attraction. Keywords: Identification, Puputan badung field, Family tourism attraction.
The Influence of Product Quality and Price on Purchasing Decisions Hartini, Ni Made; Oka Setiawan, I Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070122

Abstract

In an effort to win business competition, companies must have the right marketing strategy for their products. This study aims to analyze the Effect of Product Quality and Price on Purchasing Decisions at Juice Time Dalung, Badung. Data collection techniques by conducting surveys and interviews. Sampling using the purposive sampling method, namely consumers who have purchased Juice Time products with an age range of 15-45 years and a large sample of 90 respondents. The variables used are product quality variables (X1) and price variables (X2), as well as purchase decision variables (Y). The research method uses multiple linear regression analysis, namely t test and f test with the help of SPSS version 24 for windows. Based on the results of the study, the regression equation Y = -0.508 + 0.484X1 + 0.030X2 was obtained. The hypothetical decision obtained states that partially the product quality variable has a significant effect on the purchase decision, the price variable does not have a significant influence on the purchase decision. However, simultaneously these two variables have a significant influence on the purchase decision of Juice Time Dalung, Badung products. Keywords: Product Quality (X1), Price (X2), Purchase Decision (Y).
Analysis of the Menus' Factors that are Influential in Determining the Marketing Mix : an Empirical Study on Mawar Saron Restaurant in Puri Saron Hotel Seminyak - Bali Sengkey, Fenny; Osin, Rosvita Flaviana
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070113

Abstract

In the global tourism sector, food and beverage menus no longer play a supporting role. In contrast, food occupies a central position both in determining tourists' decision-making to travel and vacation experiences. The purpose of this study was to determine the level of popularity of the menu and the profit level of the menu at Mawar Saron Restaurant. In addition, this study also aims to determine what marketing strategies are appropriate to use to increase sales results according to the menu category. The data analysis technique used in this study is the engineering menu analysis technique which consists of 12 steps. The results of research on the Mawar Saron Restaurant in Puri Saron Seminyak can be seen that 32% or 16 menu items of the entire ala carte menu offered belong to the star menu class (popular and profitable), 26% or 13 menu items belong to the Plowhorse menu class (popular but unprofitable). ) and 20% or 10 menu items belong to the Puzzle menu class (less popular but profitable). While 22% or 11 menu items belong to the Dog menu class (less popular and less profitable). Management policies implemented in increasing food sales are maintaining food quality and price for the star group, increasing food quality and selling price of food for the plowhorse group, improving food raw materials so as to reduce food prices for the puzzle group and evaluating materials, services, promotions and food prices for the dog category. Keywords: Menu popularity, Food Cost, Margin Contribution
Staycation as Complementary Tourism in Bali Sari Suyasa, Ni Luh Christine Prawitha; Susanto, Putu Chris; Satyananda, Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070104

Abstract

Staycation is a strategy used by accommodation providers in Bali to increase room occupancy rates. Staycation travelers, are local people, also take tour packages to spend time with family, self-healing for those who are not married, and even for those who work remotely. This study aims to analyze staycation offers during the low season or when the Covid-19 Pandemic hit Indonesia, especially the island of Bali which relies on tourism to support the movement of its economic sector. The method used in this research is descriptive qualitative by conducting in-depth interviews with 5 (five) staycation tourism connoisseurs who are doing staycation at least 3 (three) times during the Covid-19 Pandemic. The results of this study state that it is proven that staycation is a complementary tourism during the Covid-19 Pandemic or in the Low Season, because local people / tourists who have contributes high numbers to the room occupancy rate in Bali. The relatively cheaper price that can be paid by local tourists compared to domestic or foreign tourists, but can still pay for the operational costs of accommodation service providers which have a positive impact on the tourism sector which is able to boost the economic sector on the island of Bali in particular. This complementary tourism is expected to reduce dependence on foreign tourists and can provide new appreciation for local/domestic tourists and can be relied upon as a promotional strategy not only during the Covid-19 Pandemic, but beyond. Keywords: Accommodation Providers, Complementary Tourism, Staycation, Staycation Connoisseurs
Ergonomics Ship Approach Impact Analysis on the Ability to Provide the Services and Productivity of Pokdarwis in Sangeh Badung Bali Dewi Irwanti, Ni Ketut; Bayu Wisnawa, I Made; Agustini Karta, Ni Luh Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070127

Abstract

This research was conducted to analyze the effect of the ergonomics approach through SHIP on the ability to provide services and productivity of the Sangeh Village Pokdarwis and to analyze the effect of the ability to provide services on the productivity of the Sangeh Village Pokdarwis. The number of Pokdarwis used as samples n this study were 43 respondents. Data collection was carried out by distributing questionnaires containing 10 statement tems representing 10 ndicators of the three variables used. Data analysis used Smart PLS version 3. The results showed that SHIP (X1) had a positive and significant effect on the Ability to Provide Service (X2) with a value of 11.189, and a p-value of 0.000. SHIP (X2) has a positive and significant effect on productivity (Y) with a value of 3.828 and a p-value of 0.000. The ability to provide services (X2) has a positive and significant effect on productivity (Y) on Pokdarwis (Tourism Awareness Group) n Sangeh Badung Village with a value of 9.432 with a p-value of 0.000. Based on these findings, t s suggested to ntegrate Ergonomics through the SHIP approach n the development of the Sangeh Badung Bali tourism village. Keywords: Ergonomics, SHIP Approach, Serviceability, Productivity
Effect of Training, Learning Environment and Learning Motivation of Student Competence in PPLP MAPINDO Tabanan Ekadharma Susila, Bagus Putu; Lindawati, Ni Putu; Ariantini, Putu Oka
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070118

Abstract

This study aims to examine and analyze the effect of training, learning environment and learning motivation on the competence of students at PPLP Mapindo, Tabanan. The sample in this study were all students for the 2021/2022 Academic Year, a total of 50 students. Respondents' answers or responses will be processed by scoring/weighting using a Likert scale. Further analysis was carried out using multiple linear regression analysis techniques. Data collection methods using observation, interviews, questionnaires and documentation. The results of the research using the t statistical test (partial significant test) show that training, learning environment and learning motivation partially have a positive and significant effect on the competence of students in PPLP Mapindo - Tabanan. The training variable has a more dominant influence on the competence of students at PPLP Mapindo - Tabanan. The implication of this research is one of the considerations in efforts to maintain and improve the competence of students at PPLP Mapindo - Tabanan which can be done by maintaining the quality of training, learning motivation and improving the campus environment. Keywords: Training, Learning Environment, Learning Motivation, Competence
Application of The Sustainable Tourism Concept in Aan Tourism Village Klungkung Regency Bali Darma Susila, I Made Gede; Suwitra Wirya, I Made; Purnama Dewi, Desak Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070109

Abstract

The development of Aan Village into a tourist village has begun in 2021 where all communities are involved. The advantages possessed by this village are tourist attractions such as Aan Secret Waterfall, Sukanta Wahyu, Bukit Kembar and Petapan Park. The objectives of this study are 1) Know the development of tourism based on the 4A concept that has been done, and 2) Know the application of the concept of sustainable tourism in Aan Tourism Village. The research method used is a qualitative descriptive approach with data collection techniques such as observation, interviews and literature studies. The results of this study found that at this time the development of tourism based on the 4A concept, especially in terms of tourist attraction, is being intensified including natural, cultural and artificial attractions. In addition, improving road access and tourism facilities is being pursued by tourism village managers and village governments. The application of sustainable tourism principles can be applied well considering that this tourism village is still included in the pilot category. Not only from the environmental side but also from the economic and cultural side of the local community. The community is involved in the planning, management, and supervision stages which can provide a sense of ownership and maintain their tourist attractions. It is hoped that with the involvement of all tourism stakeholders, sustainable tourism development can be applied in Aan Tourism Village.Keywords: Tourism Development, Sustainable Tourism, Tourism Village, Aan Village
Analysis of Factors Guests Consider for Eating and Drinking at Gloria Jean's Coffee Nyoman Wiantara, I Gusti
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070123

Abstract

Tourism includes various service industries needed by tourists during their trips and temporary stays in the tourist destinations visited. Coffee shop is a type of business that is currently booming in Indonesia, especially in Bali. The purpose of this study was to find out the factors considered by guests to eat and drink at Gloria Jean's Coffee and to find out the dominant factors influencing guests' interest to eat and drink at Gloria Jean's Coffee. This research was conducted at Gloria Jeans Coffees with respondents totaling 100 respondents, the sample in this study was selected using the accidental sampling method. The data in the study were analyzed using exploratory factor analysis which was supported by the SPSS version 17.0 for windows statistical program. The results of this study are: 1) the explanation of each factor that becomes the guest's perception of eating and drinking at Gloria Jeans Coffees is the percentage considered by tourists in choosing Gloria Jeans Coffees of 78.521% can be explained by these three factors, namely factor 1 is called the advantage factor, factor 2 is called the supporting factor, factor 3 is called the image factor, and factor 4 is called the product and convenience factor. 2) Thus it can be concluded on these advantages factors that determine tourists choose Gloria Jeans Coffees are easy-to-reach locations, affordable food and beverage prices, information complexity, easy information, food and beverage lists according to standards with other Gloria outlets, complete facilities, employee ability to handle guest complaints, employee appearance, employee service and employee communication skills. 3) The supporting factors are formed by a strategic location, security, cleanliness and impressions from guests. 4) The image factor is formed by the employee's ability variable in handling guest complaints, employee friendliness variables and image variables. 5) the product and convenience factors are formed by the variable quality of food and beverages sold to consumers and the variables offered in the packages as well as the convenience variable. Keywords: Factor analysis, Perception, Coffee Shop
The Influence of Communication and Motivation on Employee Spirit (Study at Aston Inn Hotel Tuban) Widhya Pibriari, Ni Putu; Suthanaya, I Putu Bagus; Nugraha, Surya; Eli Sumerta, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070114

Abstract

This study aims to determine the effect of communication on the morale of the employees of the Aston Inn Hotel Tuban, to determine the effect of motivation on the morale of the employees of the Aston Inn Hotel Tuban, to determine the effect of communication and motivation on the morale of the employees of the Aston Inn Hotel Tuban, to determine the influence of communication and motivation on morale. Aston Inn Hotel Tuban employees work and know the independent variables that dominantly influence the work morale of the Aston Inn Hotel Tuban employees. In this study, the Aston Inn Hotel Tuban was used as the sample. The total number of employees is 80 people. The sampling technique in this study used the population method, namely the sampling method by taking all the number of employees so that the data is accurate for research purposes. The analysis technique used is regression analysis by testing the hypothesis using the F test and t test. The results showed that in the simultaneous analysis, it can be proven through the regression coefficients of Communication (b1) and Motivation (b2) on employee morale (Y) at the Aston Inn Hotel Tuban. If Communication (X1) and Motivation (X2) are increased by one point together, then employee morale (Y) will increase by 1.028 ( 0.440 + 0.588 ) points. This shows that Communication (X1) and Motivation (X2) have an effect on employee morale (Y) at the Aston Inn Hotel Tuban. This can be seen from the results of the simultaneous analysis which shows that Communication (X1) and Motivation (X2) have a positive effect on employee morale (Y). This was confirmed by using the F test to obtain Fcount = 26.826 > FTabel = 3.1154 with sig. F = 0.000 (p <0.05), so that a decision can be taken that the null hypothesis (H0) is rejected and accepts the alternative hypothesis (Ha), and has a significant effect. Keywords: Communication, Motivation, Morale.
The Effects of Training and Communication: Study on Performance of the Food and Beverage Service Employee Sulastri, Ida Ayu Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070105

Abstract

Job training and communication are the basis for employees to be able to develop their personalities and be responsible for their positions. This study aims to analyze the effect partially and simultaneously between training and communication on employee performance in the food and beverage department at Padma Resort Legian. This study uses a questionnaire in data collection. The number of samples used were 37 people. Data analysis techniques used were descriptive analysis, validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-test analysis, and f-test analysis. The results of the analysis show the regression equation model Y=0.529 + 0.832 X1 + 0.527 X2. This study resulted in three conclusions, namely (a) there is a positive and significant influence between training on employee performance. This is indicated by the significance value for the training variable (X1) of 0.000 t table (0.05 : 34) = 1.691; (b) there is a positive and significant influence between communication on employee performance. This is indicated by the significance value for the communication variable (X2) of 0.000 t table (0.05 : 34) = 1.691; (c) there is a positive and significant influence between training and communication on employee performance. This is indicated by the significance value of 0.000 F table 3.276. Keywords: Training, Communication, Employee PerformanceKeywords: Training, Communication, Employee Performance

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