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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 230 Documents
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Semiotics of Property Advertising on Social Media Facebook Yunik Anggreni, Ni Putu; Rai Antara, I Made Agung
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060226

Abstract

This study aims: (1) to find out and analyze from the semiotic aspect of verbal signs, visual signs, signifiers, and denotations of property advertisements on social media Facebook. (2) To determine the type of language style used in property advertisements in social media Facebook. The data source of this research is verbal form in the form of persuasive text contained in property advertisements on social media Facebook. The results showed that: (1) The parts contained in the advertisement were the title, company name, text, and symbols. The four parts are related to each other. The titles of the four advertisements are written in an ambiguous manner so as to arouse the curiosity of potential consumers to see the contents of the advertisement further. The relationship between signs and their references in the form of icons, indexes, and symbols in the analyzed advertisements can be found through semiotic analysis. The advertisement consists of a title, signature, text, and slogan. (2) The language style can be found in the title and text of the advertisement that after being analyzed, in the four advertisements can be found three kinds of language style ellipsis, repetition and asindenton Keywords: semiotics, advertising, language style, social media Facebook
The Effect of Compensation on Employee Performance With Motivation as Mediator at KTS Balinese Villas Canggu Nugraha, Surya; Widhya Pibriari, Ni Putu
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060217

Abstract

This study aims to determine the effect of compensation on employee performance at KTS Balinese Villas Canggu, through motivation as a mediator. This research is a population study, where the entire population is used as a sample of 30 people. This study uses quantitative data types and is in the form of causal associative research, namely research that aims to determine the relationship between two or more variables and this relationship has a causal nature. There are 3 (three) operational variables to be studied, namely: Compensation, Employee Performance, and Work Motivation. The research instrument testing consists of 2 (two) stages, namely the instrument validity test and the instrument reliability test. This study will analyze and explain the effect of compensation on employee performance with motivation as a mediating variable at KTS Balinese Villas Canggu. The data analysis technique used path analysis with the help of the SPSS version 17 program. The results showed that 1) Compensation had a positive and significant effect on work motivation of KTS Balinese Villas Canggu employees 2). Compensation has a positive and significant effect on the performance of KTS Balinese Villas Canggu employees 3) Motivation has a positive and significant effect on the performance of KTS Balinese Villas Canggu employees 4) Work motivation mediates the effect of compensation on the performance of KTS Balinese Villas Canggu employees. Keywords: Compensation, Motivation, Employee Performance, Mediation
ANALYSIS OF SERVICE QUALITY TO CUSTOMER SATISFACTION AT IBIS SENEN HOTEL JAKARTA Sannindra, Akristi Eni; Tarigan, Eviana; Nugraha, Rizki Nurul
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060207

Abstract

In the global era world business is intense with competition, especially in the field of hospitality services company. Hotel is a company managed by its owner to provide food service, drinks, and a room for sleeping facilities to people who are traveling and able to pay with a reasonable amount of care received in accordance with the absence of a special agreement. Quality of service and facilities at this time, more emphasis in the business world for allegedly affects customer satisfaction, and will also take into account competition arising from a variety of hospitality services. Facilities used by each company a variety of forms, types and benefits. The purpose of this study to analyze the impact of service quality and customer satisfaction at the facilities of the hotel in the city Ibis Senen Jakarta. Library research methods, give the results and showed the quality of services and facilities affects customer satisfaction. Ibis Senen hotel management should improve customer satisfaction as to the quality of service is better, and provide affordable facilities so that consumers will be back to stay. Keywords: Quality of Service, Hotel and Customer
PERCEPTION OF TOURISM VOCATIONAL SCHOOL STUDENTS ON TOURISM DURING PANDEMIC AND ITS CORRELATION WITH THEIR DECISION TO STUDY IN TOURISM STUDY PROGRAM Sukmadewi, Ni Putu Rika; Sutrisna, I Putu Edi; Dwi Lestari, Made Novita; Dane, Nyoman; Danendra Putra, Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060211

Abstract

This study aims to determine and analyze the relationship between the perceptions of the Bali Tourism Vocational School students towards the tourism industry during the pandemic on making decisions to continue their studies in the tourism study program. From the research objectives, the research design will use a quantitative research approach. Thus, the Spearman correlation test is used to analyze the relationship between two variables in the form of ordinal data. However, to answer the formulation of the first and second problems, descriptive statistical tests are also needed to determine the characteristics and distribution of the data obtained. The perception of the Bali Tourism Vocational School students towards the tourism industry during the COVID-19 pandemic showed a positive trend, where as many as 82.2% of students had a positive perception of the tourism industry even though this industry experienced paralysis due to the prolonged brunt of the COVID 19 pandemic. From the results of the analysis, it was also found that the decision making of the Tourism Vocational High School students was very positive, where as many as 80.5% of the respondents revealed that they showed a tendency to strongly decide to continue their studies in the tourism study program. From the results of the hypothesis test, it is known that the perception of the Bali tourism vocational school students towards the tourism industry during the pandemic is positively correlated with a sufficient and significant level of relationship with students' decision making to continue their studies in the tourism study program. The magnitude of the contribution given by the perception variable of the Bali tourism vocational school students to the tourism industry during the pandemic on students' decision making to continue their studies in the tourism study program is 15.4%, while the other 84.6% contribution difference is given by other variables not examined in this study. Key words: Students’ descisson, students’ perception
The Development Strategy of Ngusaba Gumang Ceremony As Leading Cultural Tourism Attraction in Golong Village, Narmada District West Lombok Regency, West Nusa Tenggara. Widiantara, I Gusti Agung Bagus; Suwitra Wirya, I Made; Wartana, I Made Hedy
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060222

Abstract

Cultural Tourism Attractions are spread throughout Indonesia, including on the island of Lombok. These tourist attractions contain religious and cultural values which are reflected in the activities of the local community. We must preserve these religious and cultural values in the midst of globalization. Balinese culture, which breathes Hinduism, which has become a tourist attraction, has also been carried over to West Nusa Tenggara Province, especially on the island of Lombok, since ancient times. This form of culture, in the form of the Ngusaba Gumang Ceremony, is considered necessary to be preserved for the sake of realizing sustainable tourism. The location of the ceremony is located in Golong Village, which is quite close to the tourist destinations of Narmada Park, Suranadi Temple, and the famous Golong Golf Course in West Nusa Tenggara but not yet known to tourists. Based on the stages of development, the Ngusaba Gumang ceremony as a cultural tourism attraction is at the Exploration stage. This stage is characterized by limited and sporadic visits from adventurous people. There was intensivecontact with local residents and using facilities owned by residents with very little social and economic impact. Data analysis techniques used in this study include: Qualitative Descriptive Methods and SWOT analysis. From the results of the SWOT analysis above, it can be concluded that the Ngusaba Gumang Ceremony has the potential to continue to be developed as a leading cultural tourist attraction in West Lombok Regency with advantages in cultural and historical tourist attractions with the existence of this ceremony which is associated with various other tourism activities. As for other activities that can be associated with the Ngusaba Gumang Ceremony, such as culinary tours and spiritual tours and locations for tents/traditional markets in Golong Village. Keywords: Ngusaba Gumang Ceremony, Development Strategy, SWOT Analysis
The Influence Ecotourism on The Economy of Citizen Community in The Situ Tunggilis Bogor District Nugraha, Rizki Nurul; Hidayah, Nurul
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060213

Abstract

Ecotourism is a tourism sector that has the potential as a supporter of the national economy, from ecotourism it can also be used by local governments to increase their own local revenue. This study aims to determine the effect of ecotourism in terms of location, attractiveness, facilities, and accessibility to the economy of the community in the Situ Tunggilis area, Bogor district. The research method used is a descriptive qualitative method with data collection through literature studies, interviews, observations and documentation. The results showed that 70.5% of the traders in the Tunggilis situ, Bogor district, were local people, namely the people from the village of Setu Sari. Then, based on the average monthly income, most of the traders have an income of Rp. 1,000,000 – Rp. 5,000,000. This shows that the income level of the people in the Situ Tunggilis area is classified as moderate. Thus, the existence of the Tunggilis area can affect the economy of the surrounding community. This can be seen from Situ tunggilis which can be a place of livelihood for the people in the Situ tunggilis area, namely as food traders (snacks), toy traders, fish traders, fishermen, tour boat carriers, and parking attendants. And the income of the community is increasing along with the increasing number of tourists who come to the Tunggilis area. So that in line with the better conditions of Situ Tunggilis ecotourism which can be measured from location, tourist attraction, accessibility and facilities, it can invite many tourists who come to the Situ Tunggilis area, Keywords: Ecotourism, Community Economy, Situ Tunggilis
BANQUET PERFORMANCE IN SUPPORTING BUSINESS AT PULLMAN SUDIRMAN JAKARTA HOTEL Nugraha, Rizki Nurul; Aulia, Almaura Nur; Nehemia, Claudia Simponi
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060203

Abstract

Banquet section is one part of the Food and Beverage department which has an important role in the hotel business to earn revenue for the hotel through the services it sells, such as food, beverage and function room sales, because it can accommodate a large number of guests. That way all hotels must have a banquet section that is nimble and capable in carrying out their duties, including the Pullman Sudirman hotel. In this case the researcher uses a qualitative method with a descriptive format. Qualitative methods aim to describe, summarize various circumstances, situations, or various events in the social sphere. Data collection techniques will be carried out using the interview method, the researcher hopes to get detailed, honest, and intense data related to the performance of the Pullman Sudirman Hotel banquet department employees. From the results of an interview with the Pullman Sudirman Hotel supervisor, it was explained that the Banquet at this Hotel is very supportive of business because this department has an influence in increasing turnover/revenue which is very large compared to other restaurants. Keywords: Banquet Performance, Hotel Business, Pullman Sudirman
Missed Island: The Impact Of Local Community Resistance In The Postcovid-19 Era In Bali Wahyu Kusuma, Irawinne Rizki
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060227

Abstract

Jurnal Manajemen Pelayanan Hotel Akademi Komunitas Manajemen Perhotelan Indonesia (Kusuma, halaman 603-615) Vol 6, No 2 Edisi Desember 2022 603 Missed Island: The Impact Of Local Community Resistance In The Postcovid-19 Era In Bali Irawinne Rizki Wahyu Kusuma Akademi Komunitas Manajemen Perhotelan Indonesia, Bali, Indonesia winerichie88@gmail.com Abstract The local community's ability to survive the onslaught of the pandemic that has hit almost 3 years has made the economy decline, which can be seen from the sluggish tourism. The local community in Bali made a breakthrough by carrying the theme ‘KemBALI Becik’. The statement of to return back better indicating that there will be fresh air that will stimulate the pace of tourism. The resistance described here is the ability to survive and build an innovation in the future for the advancement of the tourism sector. Bali, which has long been known for its nature, local culture and tourism destinations, no longer touches only traditions but extends to modernity. The development of tourist villages that is carried out continuously, slowly and sustainably will gradually increase the area of tourism destinations in every area in Bali. According to the 2022 Bali Summit, the G20 plays a role in other international concerns such as trade, climate, and development. The G20 also played an important role in supporting the 2030 Agenda for Sustainable Development. This research is a qualitative descriptive with a critical constructivist paradigm, the phenomenon being studied is socially constructed. Keywords: Local Community, Resistance, Postcovid-19 Era, Sustainability, G20.
Implementation of Menu Management at Kuta Puri Resort and Spa Kuta-Bali Sukmana, IWK. Teja; Mertayasa, I Gede Agus; Eka Putra, Putu Steven; Sulistyo, Eko
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060218

Abstract

This research is qualitative research to obtain a comprehensive portrait of the implementation of the menu management process in the restaurant operations of an independent three-star hotel. The study was conducted at Kuta Puri Bungalow Resort and Spa. The menu is the primary sales tool of any restaurant or culinary business to generate profit. Menu management is a sequential process consisting of menu planning, pricing, designing, operating, and development to achieve customer satisfaction and restaurant goals. Data were obtained from five respondents, of which three people are the key person in decision-makers at Restaurant Kuta Puri Bungalow Resort and Spa, the FB Manager, Chef de Party, and Restaurant and Bar Supervisor, and two-person is the crew level: a waitress and a Cook. Data were collected through interviews, observations, and documentation. The data is validated by source triangulation and method triangulation. The data was analyzed in qualitative analysis through four stages: data collection, data reduction, data presentation, and formulating conclusions. The results showed that in general, the management of Kuta Puri Resort and Spa had applied the dimensions of menu management in managing restaurants following the concept proposed by Ozdemir and Caliskan, (2014), Ozdemir and Nebioglu, (2018),Nebioglu (2020). But it differs in its operational variable i.e. menu layout and the presence of standard yield and butcher test. Keywords: Management, Menu, Restaurant,Hotel.
THE EFFECT OF FOOD QUALITY ON GUEST SATISFACTION OF IBIS ARCADIA JAKARTA HOTEL Indriani, Putri; Nugraha, Rizki Nurul; Ardani, Putri Aulia
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060208

Abstract

This study was conducted to determine the effect of food quality on consumer satisfaction at the Ibis Arcadia Hotel. This study used quantitative methods with a total of 44 respondents. This analysis technique uses a simple regression technique and has Variable X for Food Quality and Variable Y for Consumer Satisfaction. The data collection method in this study used a questionnaire that was measured on a Likert scale. The instrument tests in this study are validity tests, reliability tests, and classical assumption tests (normality tests and linearity tests). For data analysis techniques using simple regression analysis. Test the hypothesis using the t-test. The results showed that food quality has a significant influence on the satisfaction of Ibis Arcadia Jakarta hotel guests. Keywords: Food quality, Customer Satisfaction, Hotel

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