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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 230 Documents
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Ergonomics Ship Approach Impact Analysis on the Ability to Provide the Services and Productivity of Pokdarwis in Sangeh Badung Bali Dewi Irwanti, Ni Ketut; Bayu Wisnawa, I Made; Agustini Karta, Ni Luh Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070127

Abstract

This research was conducted to analyze the effect of the ergonomics approach through SHIP on the ability to provide services and productivity of the Sangeh Village Pokdarwis and to analyze the effect of the ability to provide services on the productivity of the Sangeh Village Pokdarwis. The number of Pokdarwis used as samples n this study were 43 respondents. Data collection was carried out by distributing questionnaires containing 10 statement tems representing 10 ndicators of the three variables used. Data analysis used Smart PLS version 3. The results showed that SHIP (X1) had a positive and significant effect on the Ability to Provide Service (X2) with a value of 11.189, and a p-value of 0.000. SHIP (X2) has a positive and significant effect on productivity (Y) with a value of 3.828 and a p-value of 0.000. The ability to provide services (X2) has a positive and significant effect on productivity (Y) on Pokdarwis (Tourism Awareness Group) n Sangeh Badung Village with a value of 9.432 with a p-value of 0.000. Based on these findings, t s suggested to ntegrate Ergonomics through the SHIP approach n the development of the Sangeh Badung Bali tourism village. Keywords: Ergonomics, SHIP Approach, Serviceability, Productivity
Effect of Training, Learning Environment and Learning Motivation of Student Competence in PPLP MAPINDO Tabanan Ekadharma Susila, Bagus Putu; Lindawati, Ni Putu; Ariantini, Putu Oka
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070118

Abstract

This study aims to examine and analyze the effect of training, learning environment and learning motivation on the competence of students at PPLP Mapindo, Tabanan. The sample in this study were all students for the 2021/2022 Academic Year, a total of 50 students. Respondents' answers or responses will be processed by scoring/weighting using a Likert scale. Further analysis was carried out using multiple linear regression analysis techniques. Data collection methods using observation, interviews, questionnaires and documentation. The results of the research using the t statistical test (partial significant test) show that training, learning environment and learning motivation partially have a positive and significant effect on the competence of students in PPLP Mapindo - Tabanan. The training variable has a more dominant influence on the competence of students at PPLP Mapindo - Tabanan. The implication of this research is one of the considerations in efforts to maintain and improve the competence of students at PPLP Mapindo - Tabanan which can be done by maintaining the quality of training, learning motivation and improving the campus environment. Keywords: Training, Learning Environment, Learning Motivation, Competence
Application of The Sustainable Tourism Concept in Aan Tourism Village Klungkung Regency Bali Darma Susila, I Made Gede; Suwitra Wirya, I Made; Purnama Dewi, Desak Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070109

Abstract

The development of Aan Village into a tourist village has begun in 2021 where all communities are involved. The advantages possessed by this village are tourist attractions such as Aan Secret Waterfall, Sukanta Wahyu, Bukit Kembar and Petapan Park. The objectives of this study are 1) Know the development of tourism based on the 4A concept that has been done, and 2) Know the application of the concept of sustainable tourism in Aan Tourism Village. The research method used is a qualitative descriptive approach with data collection techniques such as observation, interviews and literature studies. The results of this study found that at this time the development of tourism based on the 4A concept, especially in terms of tourist attraction, is being intensified including natural, cultural and artificial attractions. In addition, improving road access and tourism facilities is being pursued by tourism village managers and village governments. The application of sustainable tourism principles can be applied well considering that this tourism village is still included in the pilot category. Not only from the environmental side but also from the economic and cultural side of the local community. The community is involved in the planning, management, and supervision stages which can provide a sense of ownership and maintain their tourist attractions. It is hoped that with the involvement of all tourism stakeholders, sustainable tourism development can be applied in Aan Tourism Village.Keywords: Tourism Development, Sustainable Tourism, Tourism Village, Aan Village
Analysis of Factors Guests Consider for Eating and Drinking at Gloria Jean's Coffee Nyoman Wiantara, I Gusti
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070123

Abstract

Tourism includes various service industries needed by tourists during their trips and temporary stays in the tourist destinations visited. Coffee shop is a type of business that is currently booming in Indonesia, especially in Bali. The purpose of this study was to find out the factors considered by guests to eat and drink at Gloria Jean's Coffee and to find out the dominant factors influencing guests' interest to eat and drink at Gloria Jean's Coffee. This research was conducted at Gloria Jeans Coffees with respondents totaling 100 respondents, the sample in this study was selected using the accidental sampling method. The data in the study were analyzed using exploratory factor analysis which was supported by the SPSS version 17.0 for windows statistical program. The results of this study are: 1) the explanation of each factor that becomes the guest's perception of eating and drinking at Gloria Jeans Coffees is the percentage considered by tourists in choosing Gloria Jeans Coffees of 78.521% can be explained by these three factors, namely factor 1 is called the advantage factor, factor 2 is called the supporting factor, factor 3 is called the image factor, and factor 4 is called the product and convenience factor. 2) Thus it can be concluded on these advantages factors that determine tourists choose Gloria Jeans Coffees are easy-to-reach locations, affordable food and beverage prices, information complexity, easy information, food and beverage lists according to standards with other Gloria outlets, complete facilities, employee ability to handle guest complaints, employee appearance, employee service and employee communication skills. 3) The supporting factors are formed by a strategic location, security, cleanliness and impressions from guests. 4) The image factor is formed by the employee's ability variable in handling guest complaints, employee friendliness variables and image variables. 5) the product and convenience factors are formed by the variable quality of food and beverages sold to consumers and the variables offered in the packages as well as the convenience variable. Keywords: Factor analysis, Perception, Coffee Shop
The Influence of Communication and Motivation on Employee Spirit (Study at Aston Inn Hotel Tuban) Widhya Pibriari, Ni Putu; Suthanaya, I Putu Bagus; Nugraha, Surya; Eli Sumerta, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070114

Abstract

This study aims to determine the effect of communication on the morale of the employees of the Aston Inn Hotel Tuban, to determine the effect of motivation on the morale of the employees of the Aston Inn Hotel Tuban, to determine the effect of communication and motivation on the morale of the employees of the Aston Inn Hotel Tuban, to determine the influence of communication and motivation on morale. Aston Inn Hotel Tuban employees work and know the independent variables that dominantly influence the work morale of the Aston Inn Hotel Tuban employees. In this study, the Aston Inn Hotel Tuban was used as the sample. The total number of employees is 80 people. The sampling technique in this study used the population method, namely the sampling method by taking all the number of employees so that the data is accurate for research purposes. The analysis technique used is regression analysis by testing the hypothesis using the F test and t test. The results showed that in the simultaneous analysis, it can be proven through the regression coefficients of Communication (b1) and Motivation (b2) on employee morale (Y) at the Aston Inn Hotel Tuban. If Communication (X1) and Motivation (X2) are increased by one point together, then employee morale (Y) will increase by 1.028 ( 0.440 + 0.588 ) points. This shows that Communication (X1) and Motivation (X2) have an effect on employee morale (Y) at the Aston Inn Hotel Tuban. This can be seen from the results of the simultaneous analysis which shows that Communication (X1) and Motivation (X2) have a positive effect on employee morale (Y). This was confirmed by using the F test to obtain Fcount = 26.826 > FTabel = 3.1154 with sig. F = 0.000 (p <0.05), so that a decision can be taken that the null hypothesis (H0) is rejected and accepts the alternative hypothesis (Ha), and has a significant effect. Keywords: Communication, Motivation, Morale.
The Effects of Training and Communication: Study on Performance of the Food and Beverage Service Employee Sulastri, Ida Ayu Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070105

Abstract

Job training and communication are the basis for employees to be able to develop their personalities and be responsible for their positions. This study aims to analyze the effect partially and simultaneously between training and communication on employee performance in the food and beverage department at Padma Resort Legian. This study uses a questionnaire in data collection. The number of samples used were 37 people. Data analysis techniques used were descriptive analysis, validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-test analysis, and f-test analysis. The results of the analysis show the regression equation model Y=0.529 + 0.832 X1 + 0.527 X2. This study resulted in three conclusions, namely (a) there is a positive and significant influence between training on employee performance. This is indicated by the significance value for the training variable (X1) of 0.000 t table (0.05 : 34) = 1.691; (b) there is a positive and significant influence between communication on employee performance. This is indicated by the significance value for the communication variable (X2) of 0.000 t table (0.05 : 34) = 1.691; (c) there is a positive and significant influence between training and communication on employee performance. This is indicated by the significance value of 0.000 F table 3.276. Keywords: Training, Communication, Employee PerformanceKeywords: Training, Communication, Employee Performance
The Development of Pengempu Waterfall Cau Belayu Tabanan as One of Natural Objects Tourism in Tabanan Bali Nita Kristiana Putri, Komang Shintiya
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070128

Abstract

Pengempu Waterfall is one of the tourist attractions located in Cau Belayu Tourism Village, which is currently a tourist location that is busy being visited by local and foreign tourists. The purpose of this research is to describe the tourism potential of the Pengempu Waterfall and analyze the strategy for developing the attractiveness of the Pengempu Waterfall as a natural tourism in Cau Belayu Village. Data collection techniques used were observation, interviews, documentation and SWOT analysis to describe tourism potential and to formulate a tourism development strategy for Pengempu Waterfall. The data analysis technique used is the SWOT analysis technique, namely analyzing internal factors (strengths and weaknesses) and external factors (opportunities and threats) with the help of the SWOT matrix. The results of this study are that the strategy used in developing the Pengempu Waterfall as a natural tourism in Cau Belayu Tourism Village is the potential of 4 A, (attraction, amenity, accessibility and ancillary), with the role of stakeholders helping the development of tourism in Pengempu Waterfall using the SWOT strategy namely strengths, weaknesses, opportunities and threats. Keywords: Development Strategy, Tourism Potential, SWOT Analysis
The Effect of Communication, Work Discipline and Work Environment on Employee Performance at Hotel Imani Kuta Bali Hedy Wartana, I Made; Eli Sumerta, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070119

Abstract

The tourism industry is one of the economic supports of the Indonesian state, especially Bali. The tourism industry sector provides many opportunities to improve the economy of the Balinese people. In this regard, it is very important to manage and develop optimally in the tourism sector. Bali has its own charm both because of its culture, customs and natural wealth so that tourists make Bali as one of the tourist destinations. To provide comfort and security while tourists are on vacation in Bali, one of the hotels in the Kuta area, namely Hotel Imani provides the best facilities This research was conducted at Hotel Imani Kuta Bali with a sample of 48 employees. The sampling technique in this study was to use the census method or saturated sampling. Data collection with the distribution of questionnaires using a likert scale with a score of 1-5. The data analysis technique used in this study is a multiple linear regression analysis technique with the Statistical Package Social Science (SPSS) version 24.0 test. The results of this study show that Communication (X1) has a positive and significant effect on Employee Performance (Y) at Hotel Imani Kuta Bali. Work Discipline (X2) has a positive and significant effect on Employee Performance (Y) at Hotel Imani Kuta Bali. The work environment has a positive and significant influence on Employee Performance (Y) at Hotel Imani Kuta Bali. The contribution of the large influence of communication, work discipline and work environment in influencing employee performance at Hotel Imani Kuta Bali by 56.7% and the remaining 43.3% was influenced by other variables that were not analyzed in this study. Meanwhile, the work discipline variable has the most dominant influence in influencing employee performance at Hotel Imani Kuta Bali. To find out other variables that affect employee performance, it is hoped that further research is expected to examine other variables that can affect employee performance. Keywords: Communication, Work Discipline, Work Environment, Employee Performance.
Analysis of the Implementation of Standard Operating Procedures (SOP) in the Housekeeping and Front Office Department of Frii Bali Echo Beach Hotel Canggu Suwitra Wirya, I Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070110

Abstract

This research is qualitative research. Data collection from this study used observation, interview and documentation methods. This study aims to analyze the standard operating procedures (SOPs) made and set by hotel management and analyze how the implementation of these SOPs is carried out and adhered to in the housekeeping and front office department of FRii Bali Echo Beach Canggu Hotel. SOP is a guideline that contains operating procedures in an organization or company that is used to ensure the validity of all decisions and actions, as well as the process of using company facilities. This qualitative research refers to 7 main things in standard operating procedures (SOPs) which include efficiency, consistency, minimizing errors, problem solving, labor protection, work maps and defense limits. Research informants were 4 people, namely, housekeeping managers, front office managers and 2 employees (1 housekeeping employee and 1 front office employee). Data collection techniques through interviews. The results of the analysis showed that the housekeeping and front office employees had carried out standard operating procedures (SOPs) set by the management of FRii Bali Echo Beach Canggu Hotel. As for the main things in the SOP for housekeeping and front office, there are several shortcomings, namely efficiency and protection of labor (employees) in the SOP housekeeping (HK). And there are shortcomings in the problem solving section and work map in the front office (FO) department. Keywords: Standard operating procedures, efficiency, consistency, minimizing work errors, problem solving, labor protection, workmap and defense limitations. Keywords: Standard operating procedures, efficiency, consistency, minimizing work errors, problem solving,labor protection, workmap and defense limitations.
The Influence of Event Marketing and Product Quality on The Decision to Visit The Event The Sounds Project 2022 Sari, Nasya Claudia; Maranisya, Ulfi
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070101

Abstract

There are various types of events currently being held. One of them is music events, which at this time are very much liked by various groups. One of the most discussed music platforms is The Sounds Project. At first, The Sounds Project organized music events among Jakarta-Depok circles which aimed to make a music platform that could attract the interest of young people so that they could be more creative without limits with the creativity of the ideas they had. This study aims to determine data analysis from Event marketing and Product Quality on Decisions to Visit The Sounds Project 2022 Event. Sampling in this study used primary data by distributing questionnaires to 100 respondents. Then the analysis technique used in this study is the tests that are in SPSS 29. The results of this study can be seen that the Event marketing variable does not have a partial effect on the Decision to Visit the The Sounds Project 2022 Event, the Product Quality variable affects the Visit Decision at The Sounds Project 2022 Event, as well as the Event marketing and Product Quality variables together have a positive effect on the Decision to Visit the 2022 The Sounds Project Event. Keywords: Tourism Industry, Event, Event marketing, Product Quality and Visiting Decision.

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