cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
I Wayan Agus Anggayana
Contact Email
lppmakmapindo@gmail.com
Phone
+628563855763
Journal Mail Official
lppmakmapindo@gmail.com
Editorial Address
Jl. Kubu Gn. Br. Tegal Jaya, Dalung, Kec. Kuta Utara, Mangupura - Badung, Bali 80361
Location
Unknown,
Unknown
INDONESIA
Jurnal Manajemen Pelayanan Hotel
  • manajemen_pelayanan_hotel
  • Website
Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 230 Documents
 13   14   15   16   17 
Identify Industrial Work Practices in the Food and Beverage Product Department of Grand Ixora Kuta Resort Yanti, Ni Ketut Karisma; Anggayana, I Wayan Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070130

Abstract

This research Identify Industrial Work Practices in the Food and Beverage Product Department of Grand Ixora Kuta Resort. It can be used as a guide to improve the quality of work and creativity in entering the tourism industry. Increasing student knowledge in the Food and Beverage products field and implementing training will be helpful later when facing the industrial world. This research is descriptive qualitative research. The document used in this research is taken from Industrial Work Practices in the Food and Beverage Product Department of Grand Ixora Kuta Resort Students' report. After carrying out industrial work practices, the researcher gained a lot of useful work experience in the form of theories and practical knowledge regarding the Food and Beverage Product field and the ability to work together. In addition, the author has carried out one of the requirements for completing the Food and Beverage Product Study program by carrying out industrial work practices. Keywords: Industrial Work Practices, Food and Beverage Product Department, Quality of work, Tourism industry
Waitress Efforts to Increase Sales at Sundara Restaurant Four Seasons Resort Bali at Jimbaran Bay Satia Negara, I Made Weda; Agus Selamet, I Wayan; Wichitakani Wahyu C, Putu Bagus; Wirawan, I Wayan
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070121

Abstract

This study discusses the efforts of waiters to increase sales at Sundara Restaurant- Four Seasons Resort Bali At Jimbaran Bay. Taking the problem of sales at the restaurant has decreased. In this study using a qualitative descriptive method. Collecting data using interviews, observation, documentation and literature. The sample in this study was taken purposively. The data were analyzed using qualitative analysis using four stages which included: Data Collection, Data Reduction, Data Presentation, Drawing Conclusions. The results of the study show that in increasing sales, waiters carry out various efforts, including: improving service to customers in terms of appearance, reliability, responsiveness, assurance, waiters doing upselling, waiters doing promotions. Obstacles in sales from the results of the study show that the characters of guests or customers differ in terms of their purchases, lack of menu knowledge (Product Knowledge) and constraints in the customer's holiday season. Keywords: Waitressing, Sales, and Barriers
Exploring Management Food and Beverage Students' Perception and Expectation of Using Presentation and Dialogue in English Language Learning Agung Rai Antara, I Made; Yunik Anggreni, Ni Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070112

Abstract

This study aims to analyze Diploma III Management Food and Beverage students’ perception and expectation regarding the use of dialogue and presentation in English Language Learning in Faculty of Tourism, Triatma Mulya University. The sample used was 6 Students of Management Food and Beverage. The methods used to collect data was deep interviews to analyze their perceptions and expectations about the use of dialog and presentation. In addition to this, the supporting data was collected through online publications. The research shows that most of the students’ opinions are positive. Students think that those two techniques can help them to improve their English skills, especially speaking and listening. They feel more confident speaking English because they are provided activities where they must speak in front of their friends and receive feedback from teachers and friends which makes them know how to do better in the next meeting. In terms of expectations, students expect that these two methods can improve their self-confidence and expand their English. They hope that after studying English at University, they will have better preparation to work in the industry. They think through these methods they can improve their public speaking so that they can be professional workers. They consider that presentation and dialogue can enrich their vocabulary and grammatical structure. Even though in the classroom each student has a different level of English. They conclude that they have the same expectation, which is to have better English. Keywords: Dialogue, Presentations, Perception, Expectation
The Influence of Organizational Culture and Motivation on Employee Performance at Hotel Puri Dajuma Beach Eco Resort and Spa Jembrana Rusmiati, Nyoman; Nugraha, Surya; Pusparini, Helena I Gusti Ayu Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070103

Abstract

The research in this thesis is motivated by how the influence of organizational culture and motivation on employee performance at Puri Dajuma Beach Eco Resort and Spa Jembrana Hotel. The purpose of this thesis research is to determine the effect of organizational culture and motivation on employee performance at Puri Dajuma Beach Eco Resort and Spa Jembrana Hotel. In this study, primary and secondary data are quantitative. The technique of testing the data in this study is the instrument test consisting of validity and reliability tests, while the classical assumption test consists of normality, multicollinearity, and heteroscedasticity tests and multiple linear regression tests where the significance level is 5 percent. The results showed that culture (X1) had a positive and significant effect on employee performance. From these results it can be seen that organizational culture is very important in the company. Motivation (X2) has a positive and significant effect on employee performance. The results of this study indicate that motivation has an important influence on the continuity of quality employee performance. Keywords: Organizational Culture, Motivation, and Employee Performance
Motivation and Lifestyle of Millennial Tourists Visiting the Coffee Shop in Kintamani Wiramatika, I Gede; Sumardani, Rizki
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070126

Abstract

Coffee shop was originally a place to drink coffee quickly. Along with the times and the increasing number of customer interests, the development of the coffee shop in Kintamani is still happening today. At this time drinking coffee has become part of the lifestyle or modern lifestyle of millennial tourists. Many millennial tourists come to visit coffee shops in Kintamani not just to taste the taste of the coffee itself but to spend their free time and relax in a comfortable place and can calm the mind. This study aims to find out more about the motivation of millennial tourists to choose coffee shops in Kintamani as a place to fill their vacation time, the trend of coffee being a lifestyle for millennial tourists, in coffee shops in Kintamani. This research is a qualitative research, with research locations conducted in coffee shops in Kintamani. The data in this research were collected through observation, interviews, with the technique of determining the informants in this study using accidental sampling and the informants were taken from several coffee shops in Kintamani, and the data were analyzed using descriptive qualitative data analysis. The results of this study indicate that there are several things that motivate millennial tourists to come to coffee shops in Kintamani, namely close friends, area of origin, curiosity, getting out of routine, accessibility, internet network, affordable prices. From this, the existence of coffee shops is very popular because there is a comfortable place, a concept that makes millennial tourists interested in visiting coffee shops and drinking coffee has become a life style for millennial tourists. Keywords: Millennial tourists, motivation, lifestyle
The Impact of the Covid-19 Pandemic on the Speaking Performance in English of Extroverted and Introverted Students at the Akademi Komunitas Mapindo Accommodation Study Program Asriyani, Retny; Lindawati, Ni Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070117

Abstract

This research aims to analyse the ability of speaking performance English in Extrovert and Introvert students after participating in online learning. The personality of extrovert students is that they show the courage to speak in front of the class and give opinions or opinions. Meanwhile, introverted students are people who prefer to be silent and speak as needed, and prefer to have few friends. The purpose of this study is to analyse the impact of online learning in the Covid-19 era on the ability to speak English in extroverted and introverted students. The research method used is a qualitative method with descriptive research. There were 10 subjects in this study, the students were 5 extrovert students and 5 introvert students. The instruments used in this study were observation and interviews. This research technique uses triangulation which consists of; Questionnaires, interviews, and documentation. This research applies 6 steps to analyse data; grouping, preparing data, reading the result data, viewing the result data, giving a code or mark, making a research description. The results show that the impact of the covid-19 pandemic online learning on students' speaking performance in English in the Akademi Komunitas MAPINDO accommodation study program differs between extrovert and introvert students. Changes in the learning system from online learning to offline learning show positive and negative impacts on students' speaking performance in English. The results of this study indicate that introvert students feel a more positive impact from online learning on their English speaking ability in English, on the other hand, extrovert students do not feel any positive impact from online learning on English. There is an increase in the speaking ability in English of introverted students when participating in online learning. Keywords: Personality, Extroversion, Introversion, Covid-19, Speaking Performance
The Influence of Product Quality, Service Quality, and Store Atmosphere on Shopping Decisions at Warung Uma Manis Penebel Tabanan Hartini, Ni Made; Antari, Ni Luh Sili
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080101

Abstract

Companies must have the right marketing strategy in marketing their products. This study aims to analyze the Effect of Product Quality, Service Quality, and Warung Atmosphere on Purchasing Decisions at Warung Uma Manis Penebel Tabanan. Data collection techniques by conducting surveys and documentation. Sampling using the purposive sampling method, namely consumers who have shopped at least 2 times at Warung Uma Manis Penebel Tabanan with an age range of 17-70 years and a sample of 100 respondents. The variables used are product quality variables (X1) and service quality (X2), and store atmosphere (X3) and purchase decision variables (Y). The research method uses multiple linear regression analysis, namely the t test with the help of SPSS version 24 for windows. Based on the results of the study, the regression equation obtained Y = 8.571 + 0.136 X1 + 0.151X2 + 0.338X3. A hypothetical decision was obtained stating that partially the variables of product quality, service quality, and stall atmosphere had a positive and significant effect on purchasing decisions at Warung Uma Manis Penebel Tabanan. Keywords: Product Quality (X1), Service Quality (X2), Store Atmosphere (X3), Purchasing Decision (Y).
The Influence of Facilities and Service Quality on The Loyalty of Tourists Staying at Harris Riverview Kuta-Bali Hotel Hedy Wartana, I Made
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080124

Abstract

In the world of hospitality there are many things that can affect the development of the business. One of them is how and the hotel's efforts can attract the attention of consumers and make consumers feel at home with the hotel's services. There are factors that affect customer satisfaction, namely facilities and service quality. In business competition, service becomes the most important thing for companies to differentiate when companies sell the same products as competitors. In order to obtain superior standards in the existing competition, each company must create satisfaction for its consumers in a way that is relevant to the services offered to consumers. Customer satisfaction can be obtained through the facilities and quality of service provided so that consumers can feel comfortable and can feel the expected utility as well as what is done by the Harris Riverview Kuta Bali Hotel. The formulation of the problem in this study is: 1) Is there an influence between facilities on the loyalty of tourists staying at Harris Riverview Hotel Kuta – Bali. 2). Is there any influence between the quality of service on the loyalty of tourists staying at Harris Riverview Kuta-Bali Hotel? 3). How much influence do facilities and service quality have on tourists staying at Harris Riverview Kuta-Bali Hotel?. Based on the results of the analysis obtained shows that 1). There is a positive and significant influence between facilities on the loyalty of tourists staying at Harris Riverview Kuta Hotel – Bali with a regression coefficient value of 0.421 and t test results with a calculated value of 5.774 greater than the ttable value of 1.666, with a value (sig.) of 0.000 smaller than .2). There is a positive and significant influence between the quality of service on the loyalty of tourists staying at Harris Riverview Kuta Hotel - Bali with a regression coefficient value of 0.231 and the t-test results with a calculated value of 3.203 greater than ttable of 1,666 with a value (sig.) of 0.002 smaller than .3). The contribution of the magnitude of the influence between facilities and service quality on the loyalty of tourists staying at Harris Riverview Kuta Hotel - Bali was 57.8% while the remaining 42.2% was influenced by other variables that were not. Keywords: Facilities, Quality of Service and Tourist Loyalty
Gianyar Botanical Garden Development Strategy as a Tourism Attraction Based on Local Wisdom in Kerta Tourism Village, Payangan District, Gianyar Regency Kartimin, I Wayan; Purnama Dewi, Desak Made; Budhayana, I Wayan
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070222

Abstract

Gianyar Botanical Gardens is one of the natural attractions located in Gianyar Regency. The Gianyar BotanicalGardens has beautiful, cool and still beautiful natural potential that provides comfort for visitors to touristattractions, and has supporting potential such as cultural tourism and local wisdom such as the Bali Agatradition, Bali Age Architecture, and Gelagar Dance where this local wisdom is only owned by Kerta TourismVillage. In the development there are problems that hinder its implementation, including budget limitations forthe cost of facilities and infrastructure for tourist objects such as infrastructure, road conditions and otherfacilities that support the existence of the Gianyar Botanical Gardens tourist attraction. Lack of promotion oftourist objects, the need for empowerment of local communities about tourism and tourism development. Thisstudy aims to analyze the right strategy in the development of the Gianyar Botanical Gardens tourism object.The method used in this study is a qualitative method with a descriptive approach. This study uses a theorybased on a SWOT analysis. The results of this study indicate that the right strategy to be used in thedevelopment of the Gianyar Botanical Gardens is a strategy for utilizing natural potential, cultural tourism andlocal wisdom to support the existence of the Gianyar Botanical Garden tourism object to increase touristattraction in Gianyar Regency, a strategy for strengthening local community awareness institutions indevelopment of tourism objects and strategies to increase the capacity and role of rural communities throughthe village government in developing tourism objects of the Gianyar Botanical Gardens.Keywords: Strategy, Development, Garden, Local Wisdom
Study Social Media Interconnectedness To Strategy Marketing with Internal Language Dimensions Smart Heritage Market Context : A Study Badung Market Case Rinayanthi, Ni Made
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080115

Abstract

Study This aim For investigate connection between strategy marketing and dimensions Language in legacy market context smart (Smart Heritage Market), with focus on the Badung Market Case . In context globalization , legacy markets like Badung Market face challenge For still relevant and competitive in the digital era. One of aspect important from legacy market transformation being “smart” is use strategy effective marketing that leverages riches culture and history of the market . Beside that , language also holds role key in build market identity , communicating values legacy , and interesting interest consumer . Studies This use approach qualitative with interview depth and observation to practice marketing and use language at Badung Market . Analysis results show that strategy successful marketing in legacy markets must consider context culture and history local , as well utilise digital technology with wise . Use proper language , fine in promotion nor interaction direct with customers , too factor important in build connection emotional and empowering market image . Study This give contribute to understanding about How strategy marketing and dimensions Language each other influence in legacy market context clever . Implications practically including recommendation for holder heritage market interests For develop strategy more marketing effective and language - based , as well utilise potency technology For increase experience consumers and promote inheritance culture in a way sustainable . Keywords : Language Dimensions , Strategy Marketing , Smart Heritage Market, Badung Market

Page 15 of 23 | Total Record : 230

 13   14   15   16   17 

Filter by Year

2017 2024


Reset
Filter By Issues
All Issue Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel Vol 5 No 2 (2021): Jurnal Manajemen Pelayanan Hotel Vol 5 No 1 (2021): Jurnal Manajemen Pelayanan Hotel Vol 4 No 2 (2020): Jurnal Manajemen Pelayanan Hotel Vol 4 No 1 (2020): Jurnal Manajemen Pelayanan Hotel Vol 3 No 2 (2019): Jurnal Manajemen Pelayanan Hotel Vol 3 No 1 (2019): Jurnal Manajemen Pelayanan Hotel Vol 2 No 2 (2018): Jurnal Manajemen Pelayanan Hotel Vol 2 No 1 (2018): Jurnal Manajemen Pelayanan Hotel Vol 1 No 1 (2017): Jurnal Manajemen Pelayanan Hotel More Issue