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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 230 Documents
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The Sustainable Tourism Implementation in Bonjeruk Tourism Village, Central Lombok Sumardani, Rizki; Wiramatika, I Gede
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070213

Abstract

Sustainable tourism is to improve the welfare, economy, and public health. Improving the quality of life canonly be achieved by minimizing the negative impacts of non-renewable natural resources, the aims of theresearch are (1) to find out the application of the principles of sustainable tourism (2) to identify the impact ofthe implementation of sustainable tourism on the environmental, economic and socio-cultural dimensionscommunity of Bonjeruk Tourism Village, the location of the research was conducted in Bonjeruk TourismVillage, Central Lombok Regency, the method used was descriptive qualitative with data collection techniquesof interviews, observation, documentation, and literature study, the type of data in this study was primary andsecondary data, techniques data analysis in research was carried out by data reduction, data presentation, andconcluding. The results in this study indicate that the implementation of sustainable tourism in the BonjerukTourism Village is carried out jointly between the community and the local management to realizeenvironmentally friendly tourism, preserve the surrounding environment and foster a sense of care for thesurrounding community to always maintain clean, beautiful environmental conditions. safe and comfortablefor tourists and the surrounding community, the impact of implementing sustainable tourism onenvironmental conditions, namely the community and managers of each house have trash bins, economicallythe community gets work or income from the Bonjeruk Tourism Village and from a social perspective thecommunity can preserve art and culture by regenerating youth in Bonjeruk Tourism Village.Keywords: Sustainable Tourism, Bonjeruk Tourism Village
Analysis of the length of stay of tourists in Mataram City Suwardi, Didik; Permata Cita, Fitria; ,, Jumaidin; ., Afifudin
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080106

Abstract

West Nusa Tenggara (NTB) Province is one of the provinces in Indonesia which in its development istargeted to become a national tourism gate with other provinces in the Nusa Tenggara region. NTB Provincewith the tagline "Pesona Lombok Sumbawa" has a lot of potential for natural beauty and local culture for localand foreign tourists. Despite the state of NTB tourism which is struggling from the impact of the Lombokearthquake in 2018, the tourism sector by the Tourism Office continues to make efforts to design theimprovement and recovery of the creative industry and tourism in NTB.. The world's growing tourism sectorhas a real impact on economic growth and increased foreign exchange earnings, and Indonesia is no exception.Tourist length of stay is the number of nights or days spent by a foreign tourist outside of his or her country ofresidence). This research aims to find a model to see and measure the level of willingness of tourists to stay ina destination will be interesting and help provide an overview for stakeholders in the tourism industry. So, withthat in mind, this research method uses a quantitative approach, the population and sample in this study were52 respondents with research locations in the city of Mataram. the results of this study indicate that 1) Thelength of stay of Mataram City tourists during 2022 is 0.91 days. This has increased when compared to thelength of stay of tourists in 2021 which is around 0.87 days; 2) The average length of stay of foreign tourists instar hotels is 1.02 days. Meanwhile, the length of stay of domestic tourists in star hotels is 0.84 days; 3) Theaverage length of stay of foreign tourists in non-star hotels is 0.82 days. While the length of stay of domestictourists in non-star hotels is 0.95 days;Keywords: Length of Stay, Tourists, Mataram City
Influence of Work Motivation and Communication on Employee Morale at Rimba Jimbaran Bali Hotel Sumerta, I Ketut Eli; Purnama Dewi, Desak Made; Juliantini, Ni Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070204

Abstract

This study aims to determine the effect of work motivation and communication on employee morale. This research was conducted at Rimba Jimbaran Bali Hotel. The population in this study were all employees of Rimba Jimbaran Bali Hotel, totaling 162 employees. The sample was determined using the Slovin formula and the proportionate random sampling method with a total sample of 62 employees. Data collection was carried out by distributing questionnaires. The data analysis technique used was multiple linear regression analysis. The analysis techniques used were validity and reliability tests, classic assumption test, multiple linear regression analysis, multiple correlation analysis, multiple determination analysis t test and F test. Data analysis conducted using SPSS (Statistical Package for Social Science) for Windows, version 26.0. From the results of statistical analysis, the regression coefficient value between work motivation and employee morale is 0.455; t-count value is greater than t-table (5.004>1.671). The regression coefficient value between communication and employee morale is 0.359; t-count value is greater than t-table (3.678>1.671). The multiple linear regression equation is Y= 1.061 + 0.455(X1) + 0.359(X2); F-count value is greater than F-table (60.870>3.15). This means that the independent variable has a positive and significant influence on the dependent variable. From the results of this study it can be concluded that there is a positive and significant influence between Work Motivation and Communication on Employee Morale either partially or simultaneously. Keywords: Work Motivation, Communication, Employee Morale
Comparison of Fast Food Restaurant at A and W with Sabana Fried Chicken Pradini, Gagih; Agustiani, Fitri; Prabu Santoso, Bintang; Liora, Devina Nisa; Fitria, Putri Maulida; Ananda, Tiara Martha
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070227

Abstract

Restaurant is a business that has developed quite rapidly, because competition between companies is getting tighter because of the increasing number of similar restaurants offered. With this competition, it will have an impact on the company because the tighter the competition, consumers will hold a selection of the product. The food business has significant growth, because the increasing number of places to eat such as cafes, restaurants, restaurants continues to grow in number. This journal discusses the comparison of the two brands, including A and W Restaurant and Sabana Fried Chicken which both sell food of the same type but with differences in origin, where A and W is an external product and Sabana is a local product. Each has its own analysis which we discuss in this journalKeywords: Tourism, Food, Hospitality, Marketing Strategy, Food and Beverages Business
Management of Sustainable Marine Tourism Through Scuba Diving in Gili Lampu Sambelia East Lombok ., Syukriati; Zulfa, Aulia Diana; ., Jumaidin; Johari, Muhamad
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080129

Abstract

Indonesia is an archipelagic country which has a wider water area of 7,81 million km2 than its land area of 2.01 million km2 and is known as a maritime country. Due to the vast territorial waters of Indonesia, Indonesia is rich in its beautiful marine natural resources with a wide variety of marine life living in it. One of the water areas that is rich in the diversity of marine life is the marine tourism object Gili Lampu, which is located in Sambelia District, East Lombok. To manage its natural resources well, it is necessary to have the right concept to develop marine tourism in Indonesia, sustainable tourism is one of the best indicators in developing tourism based on natural resources by paying attention to environmental conservation. To realize the concept of development and management in the Gili Lampu marine tourism object, several efforts are needed to achieve it. The purpose of this study was to determine the management of sustainable marine tourism through scuba diving sports tourism in Gili Lampu, Sambelia,east Lombok The approach used in this research is qualitative method with descriptive research type. The results of the study stated that scuba diving tourism was able to become a means of marine conservation in realizing tourism development in Gili Lampu tourism objects. However, several obstacles were found in the process of developing and managing the Gili Lampu marine tourism object such as the low human resources in the field of tour guides, and the lack of a role in promoting scuba diving tourism by the manager of the Gili Lampu marine tourism object. Keywords: Development, Management, Human Resource, Tourist Guide, Scuba Diving
Analysis of Tourism Potential and Marketing Integration in Mundeh Kangin Village Sengkey, Fenny; Osin, Rosvita Flaviana
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080120

Abstract

The purpose of this research is to determine the tourism potential of Mundeh Kangin village, and howmarketing integration is carried out in Mundeh Kangin village, so that a suitable strategy can be implementedin the future. This research uses a qualitative descriptive approach with data collection techniques in the formof direct observation, interviews and document study. In-depth interviews with informants, namely the headof Mundeh Kangin Village, the tourism awareness group and the Farmer's group of Mundeh Kangin village. Thescope of the problem discussed in this research is regarding the potential and marketing mix of Mundeh KanginVillage as a pioneering tourism village in Tabanan Regency. Based on the results of internal, external andinteractive marketing research in Mundeh Kangin village, Tabanan, several key points can be concluded namelyLocal product potential, External communication challenges, and Role of Interactive marketing has beenidentified as a potential strategy to overcome challenges in external marketing. By involving the communitydirectly through social media, community events, interactive content, and collaboration with local influencers,interactive marketing is able to increase engagement and awareness about local products in Mundeh KanginTabanan village.Keywords: Tourism potential, integration, marketing
Impact of Hotel Reservation Site Reviews on The Decision to Visit Andaz Bali Rinayanthi, Ni Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070218

Abstract

5-star hotels are the choice of tourists to stay because of the luxury and completeness of facilities and the quality of service is very satisfying. Andaz Bali is one of the largest and most luxurious 5-star hotels in the Sanur area. This study aims to compare guest reviews against the quality of service and facilities of Andaz Bali hotels. The study was conducted from February 2023 to July 2023. This type of research is comparative research. The data analysis technique used in this study is the Kruskal-Wallis Test to compare reviews (Y) against service quality (X1) and facilities (X2). If the results of the Kruskal-Wallis Test show a significant difference, then proceed with the Mann-Whitney Test. The sample in the study amounted to 60 online reviews taken from 3 (three) online travel agents, namely Agoda, Booking.com, and Traveloka. Sampling using non-probability sampling with purposive sampling techniques. Hypothesis testing using SPSS (Statistica Program and Service Solution) version 25.00 for windows. The results of this study showed that there was no significant difference (P > 0.05) from reviews on hotel reservation sites on the quality of service (X1) and facilities (X2). Guest reviews of the service quality are excellent. This can be seen from the many comments that state the hotel staff is very friendly and professional. Many guests found it very helpful during their stay at Andaz Bali. On the contrary, the guest's perception of the facility is bad. The cause is the lack of maintenance of buildings and facilities in the hotel area. In addition, cleanliness in the public areas around the hotel is not well maintained, especially in the beach area. Keywords: Reviews, Service Quality, Facilities, Visiting Decisions
The Influence of Workload and Work Life Balance on Employee Performance through Job Burnout on Swarga Suites Bali Berawa Wibisono, Gunawan; Nugraha, Surya; Negara, Made Dwipa
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080111

Abstract

Management of human resources in an organization is an important aspect, because HR will have a positiveimpact on organizational development. This study aims to determine and analyze the effect of workload andwork life balance on employee performance through job burnout. This research was conducted at the Biro SDMPolda Bali. The population in this study were all employees of the Bali Police HR Bureau with a total of 88employees. The sample used is the census method so that the entire population is used as a sample. Collectingdata using questionnaires. The data analysis technique used is SEM-PLS. The results of this study indicate thatworkload has a negative and significant effect on employee performance. Work life balance has a positive effecton employee performance. Job burnout has a negative and significant effect on employee performance.Workload has a positive and significant effect on job burnout. Work life balance has a negative and significanteffect on job burnout. Job burnout is able to mediate the effect of workload on employee performance. Jobburnout is able to mediate the effect of work life balance on employee performance.Keywords: Workload, Work Life Balance, Employee Performance, Job Burnout
Application of The OPERA Information System in Hotel Reservations to Increase The Productivity of The Front Office Department (Case Study at the Grand Hyatt Hotel Bali) Wirya, I Made Suwitra; Widiantara, I Gusti Agung Bagus; Darma Susila, I Made Gede
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070209

Abstract

Application of Information Systems OPERA at Reservations Section, Front Office Department, in Hotel GrandHyatt Bali. The information system is a system within an hotel that reconciles the needs of daily transactionprocessing, support the operation, managerial in character and strategic activities of an hotel as well as providecertain outside parties with the necessary reports. In general, the reservation section in front office departmentis reserving facilities including accommodation, food and beverage, seat pad in the show, airplanes, trains, bus,entertainment, night club, discoutegue including booking hotel rooms. Population and sample in this researchwere employees on duty in the reservation section, front office department who really understands the OPERAinformation system being researched at this time, the respondents are 11 people. The calculation is done byusing the simple empirical formula, as well as the determination of the value-oriented to simple statistics withdata collected through a questionnaire. Motivation of development of information systems at Grand Hyatt BaliHotel is a profit motive, thus the profit and loss aspects are taken into consideration in the development of thesystem. Based on respondents’ ratings of the three operational criteria of reservation section in front officedepartment in Grand Hyatt Bali Hotel. In general the condition of reservation section based on the views ofrespondents is 87.37% agree 12:12% fairly agree and 0.50% disegree, and there are some advantages of usingthe OPERA information system are speed, convenience and other benefits.Keywords: Application, Information System, Reservation, Front Office
The Role of Labor Unions on Employee Performance at Mason Elephant Park and Lodge Suarjaya, I Nyoman; Wisnawa, I Made Bayu
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080102

Abstract

The decline in the Sumatran elephant population due to deforestation and hunting has led to the establishment of PT. Wisatareksa Gajah Perdana, known as Mason Elephant Park and Lodge in 1997, which serves as a sanctuary for this endangered species. With 291 employees, PT. Wisatareksa Gajah Perdana, the company owning this wildlife park, has the potential to form a labor union. FSP PAR KSPSI PT. Wisatareksa Gajah Perdana is a labor union established to fight for employee rights, including compensation, leave, work environment, and other issues that cannot be resolved individually. However, several problems have arisen involving the company and its employees, such as the company prioritizing profit over employee rights, a lack of understanding of labor union regulations and laws. Therefore, research is needed to determine the role of the labor union in the performance of employees at PT. Wisatareksa Gajah Perdana. This article aims to explore the impact of the labor union on employee performance at Mason Elephant Park and Lodge, as well as the challenges faced by the company and its employees. Keywords:Labor Union, Employee performance,Employee right, Tourism, Human resources

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