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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 230 Documents
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Guest Satisfaction to Stay in The Hotel Industry: The Antecedent Factors Investigation Saputra, Panji; Dortina Hutabarat, Ruth Sama; Ferdian, Feri
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070124

Abstract

Customer satisfaction is the level of customer satisfaction, desire, or positive perception of the product, service, or experience they receive. This reflects the extent to which customers are satisfied with the product or service they purchased. The purpose of this study was to examine the effect of service quality on customer satisfaction in the hotel non-star Padang mediated by ambient conditions. This study used quantitative research with a causal associative approach. Data was obtained by distributing questionnaires directly to guests staying in the hotel non-star Padang so that a total sample of 112 respondents from a population of 7 in the hotel non-star Padang were obtained with a Likert scale. The data analysis technique uses Partial Least Square Structural Equation Modeling. Most of the respondents are between 21-30 years old. with 60.71% of respondents. This study found that service quality is an important factor in increasing ambient conditions and customer satisfaction in the hotel non-star Padang. Meanwhile, ambient conditions did not affect customer satisfaction in the hotel non-star Padang. Although service quality is an important factor in customer satisfaction, the results of the analysis show that ambient conditions as mediated factors do not have an effect on service quality and customer satisfaction in the hotel non-star Padang. Keywords: Service Quality, Ambient Condition, Customer Satisfaction
The Influence of Personal Selling and Promotion Through Social Media on Tourists' Decisions in Buying Fishing Tour Packages in the Coastal Areas of Bali Prayogi, Putu Agus; Paramita Sari, Ni Komang Julyanti
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070115

Abstract

The purpose of this study was to analyze the effect of promotion on social media and personal selling on guests' decisions in buying fishing tour packages in the coastal areas of Bali. This study used the purposive sampling method to analyze it, samples from guests who had used fishing tour packages in the coastal areas of Bali. Data was taken from 60 customers. It is analyzed with Regression Analysis Technic, it has been validated, reliability, and classical assumptions. Research shows that 1) Promotion on social media has a positive and significant effect on purchasing fishing tour packages in Bali's coastal areas; 2) Personal selling has a positive and significant effect on the decision to buy fishing tour packages in the coastal areas of Bali;3) Promotions on social media and personal selling have a positive and significant effect on the decision to buy fishing tour packages in the coastal areas of Bali; 4) The variable effect of promoting through social and personal media becomes the guest's decision to purchase a fishing package in the coastal area; and 5) The personal selling variable is more dominant in influencing the purchasing decision of fishing tour packages in the coastal areas of Bali. The implication of this study is the management of Bali's coastal areas to increase promotion through social media and personal selling to get customer intentions and they make the decision to buy fishing tour packages in the coastal areas of Bali Keywords: Promotion trough social media, Personal selling, Buying decision.
The Effect of Accommodation and Restaurant Service Quality on Tourist Interests in Visiting the City of Tidore Islands Yudian, Rais A; Dewi, Liliana; Choerunisa, Siti
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070106

Abstract

As one of the important aspects in supporting the accommodation and restaurant business. Aautomatically, application of quality of service must be applied by all restaurants and accommodations anywhere, including restaurants and accommodation in the Tidore City. Because, as an area that is trying to improve and develop its tourism sector, of course, the implementation of service quality must be given special attention. Moreover, the quality of service is one of the important factors that affect the interest of visiting tourists to one tourist destination. However, the problem that occurs in the accommodation and restaurant sector in Tidore Islands City is that the level of awareness of the manager regarding the importance of quality of service has not been very good. This certainly greatly affects the interest of tourists visiting in the city of Tidore Islands. This research aims to look at the quality of accommodation services and the quality of restaurant services on their influence on tourist interests. The research method is a quantitative method, where researchers spread questionnaires about the quality of accommodation and restaurant services in Tidore City, so that it can be concluded that the good quality of service greatly affects the interest in tourists visiting. Keywords: Quality of service, Accommodation, Restaurants, Tourist Visiting Interest, Tidore Islands CityKeywords: Quality of service, Accommodation, Restaurants, Tourist Visiting Interest, Tidore Islands City
Utilizing Technology to Check the Assignments of Food Beverage Product Students Anggayana, I Wayan Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070129

Abstract

This research utilizing technology to check the assignments simulates the use of Grammarly as one assessment tool for identifying errors in essays in writing English. The result analysis shows that Grammarly is used to assess the students’ grammatical and mechanical writing errors. From Grammarly report, it represents the quality of writing. Grammarly is an online proofreading service that checks for students’ grammar, spelling, and punctuation errors. Grammarly automatically verifies or detects the work typed based on various factors and reveals a variety of student writing errors, both in terms of grammatical and mechanical. This finding suggests that lecturers can use Grammarly, as automated software to implement corrective evaluation of Food Beverage Product Students' writing. This research is descriptive qualitative research. Researchers classify the issues in Grammarly: (a) Correctness (b) Clarity, (c) Engagement, (d) Delivery, the data taken only for the male of Food Beverage Product Students. Based on results and discussion, total Correctness 610, Clarity 12, Engagement 8, Delivery 1. For this research, male Food Beverage Product Students have more errors in Correctness, including Improved spelling, grammar, and punctuation, and one student writes in Indonesian. Keywords: Utilizing Technology, Food Beverage Product Students, Grammarly, Assignments
The Effect of Leadership and Communication on Employee Performance at Maya Ubud Resort and Spa Gianyar-Bali Putra Yasa, I Kadek; Subadra, I Nengah
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070120

Abstract

The purpose of this study is to determine the effect of leadership and communication on employee performance at Maya Ubud Resort and Spa Gianyar-Bali, partially and simultaneously. This study used stratified random sampling because it randomly selected 38 of the 269 employees of Maya Ubud Resort and Spa in each department. The data obtained was analysed with validity, reliability, classical assumption tests, correlation analysis, multiple linear regression analysis, and hypothesis testing (T and F tests), which were processed with SPSS 24 for Windows. The results of this study indicated that leadership partially had a positive and significant effect on employee performance at Maya Ubud Resort and Spa, with a t-count of 2.184, which was bigger than the t-table, which was 2.030, and a significance value of 0.036, which was smaller than 0.05. Second, communication partially had a positive and significant effect on employee performance at Maya Ubud Resort and Spa, with a t-count of 3.745, which was bigger than the t-table, which was 2.030, and a significance value of 0.001, which was smaller than 0.05. Leadership and communication simultaneously had a positive and significant effect on employee performance at Maya Ubud Resort and Spa. This was indicated by the f-count of leadership and communication being 10.090, which was bigger than the f-table, which was 3.260, and the significance value of 0.000, which was smaller than 0.05. The coefficient of determination showed that the contribution of leadership and communication to employee performance was 36.6%, while the remaining 63.4% was affected by other variables not examined in this study. Keywords: Leadership, Communication, Employee Performance
Analysis of The Influence of Selebgram Bali on Interest in Guest Visits at Sanctoo Suites and Villas Rinayanthi, Ni Made; Nirmalasari, Ni Luh Putu Intan
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070111

Abstract

This study discusses the influence of the promotion carried out by celebrity Anggia Kloer in promoting facilities and events that will be held through the program with the aim of increasing consumer confidence in Manado so that it can be recognized by many people. The purpose of this study is to find out whether visibility, credibility, attraction, power have a positive and significant effect on the interest in visiting guests at the Four Points by Sanctoo Suites and Villas hotel. The population in this study were guests who had stayed at Four Points By Sanctoo Suites and Villas, had Instagram and followed Anggia Kloer on Instagram. The sample of this research is 40 people. The research data was obtained by distributing questionnaires online using Google Forms to respondents. The static analysis technique used is multiple linear regression, validity test, reliability test, t test, and f test. Keywords: celebrity, promotions , guest visits, visibility, credibility, attraction , power
The Role of UPTD BLK Bali Industry and Tourism to Improve the Skills of Training Participants in the Hospitality Sector Nugraha, Surya; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070102

Abstract

This research is motivated by the importance of training, to improve skills and develop competitive andcompetent human resources (HR). UPTD BLK Bali Industry and Tourism has a training program in thehospitality sector which will produce a competent workforce. The focus of research in writing this thesis are:(1). What is the role of the implementation of training to improve the skills of trainees at UPTD BLK for BaliIndustry and Tourism Job Training (2). How the training facilities are used for the training process (3). What isthe impact of training at UPTD BLK Bali Industry and Tourism (4). How UPTD BLK Bali Industry and Tourismfacilitates training participants. In this research, the research method uses descriptive qualitative data methodby taking primary data sources directly obtained in the field and secondary data obtained from documents inthe form of brochures and photographs. And data collection techniques by means of interviews, documentationand observation. The results of this study indicate that the role of UPTD BLK in the implementation ofhospitality skills training is as a provider of funds, programs, instructors, materials, teaching methods andtraining participants supported by supporting theoretical and practical facilities, although there needs to beimprovements in classroom facilities. The impact of this training is very good with the increase in the skills ofthe participants, so that it can increase the family economy, participants can create a home industry. As well assupport from the Bali Industry and Tourism UPTD BLK to facilitate participants by including in the SISNAKERsystem as a bridge between participants and industry (employers).Keywords: Role of UPTD BLK, impact of training, competent and competitive workforce
The Effect of Self Assessment Towards Students' Writing Competency Tari, Nirmala; Dianita Safitri, Ni Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070125

Abstract

This research is discussed finding the effect of self-assessment on students’ writing competency in the English Elementary Level Course. There was an observation before conducting this research to find out students’ writing competency. This research was done in Akademi Komunitas Manajemen Perhotelan Indonesia especially on Elementary Level Course Students. It was located in Kuta Utara District, Badung Regency. In the academic year 2022/2023, this level has 5 classes. This research was done for 6 months which were divided into 3 phases, namely: preparation and proposal, data collection, and finishing. Preparation and proposal were done in 3 months starting from June 2022 until August 2022. Data collection was done in 1.5 months starting from the end of August until the beginning of October 2022. Lastly, finishing was done for 1.5 months after the data were acquired. Based on the finding and discussion, the conclusion can be made as There is no significant effect of self-assessment on students’ writing competency separately. It is proven from the Sig value of 0.984 which is higher than 0.05. The English teachers are suggested to apply self-assessment in irregular classes, not online learning. It is because some problems might make self-assessment ineffective. The students are suggested to be open if they have problems understanding and implementing self-assessment. furthermore, they also have to be serious during online classes to achieve learning goals. Keywords: Writing Competency, and Self-Assessment
The Management Business Hospitality Students' Competence in Using Past Tense Jokosaharjo, Sulistyoadi; Paramita Sari, Ni Luh Komang Julyanti
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070116

Abstract

In English, past tense is one of main tenses which is used in daily life. However, mastering it is not a simple matter. This study aims to find out students past tense mastery competence of the second-semester students of Management Business Hospitality of Triatma Mulya University before they get English Intermediate Course which mainly discuss past activities. Their past tense competence can be assessed by identifying the present and the number of errors which made by the students. The data was gathered by asking them to write down five sentences of their past activities. The subject was a class of second semester students of Management Business Hospitality in total of 21 students. The analysis was conducted by applying Ellis’ error categories of omission, misordering, and misinformation on each sentence of the students. Each sentence made by the students was analyzed to find out the present of each error category. The finding showed that the students had an insufficient competence in using past tense, in which, the major error was in form of misinformation error where the students tended to use present form instead of past form in retelling their past activities. The omission and misordering errors were the minor errors and not as significant as the misinformation error. Keywords: Past Tense Mastery, Competence, Omission, Misordering, Misinformation.
The Influence Of Room Rates And Facilities On Guest Decisions To Stay At The Aveda Boutique Hotel Petitenget Bali Noviantini Jehabu, Florentina; Wisnawa, I Made Bayu; Kristiana Putri, Komang Shintiya Nita; Rusmiati, Ni Nyoman; Arini, Ni Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070107

Abstract

This study aims to determine the partial and simultaneous effects of Room Prices, and Facilities on Guest Stay Decisions at The Aveda Boutique Hotel. This study uses data collection techniques in questionnaires, interviews and documentation. This type of research is a type of quantitative research. The population in this study were guests staying at The Aveda Boutique Hotel using the Accidental Sampling sampling technique with 75 respondents. This study uses a quantitative method with SPSS (Statistical Package For Social Science) version 25.0. This study obtained the results of multiple linear regression analysis Y = 8.962 + 0.431X1 + 0.461X2 which shows that room prices and facilities positively affect guest decisions to stay at The Aveda Boutique Hotel. The t-test results show t-count room price 3.021 and t-count facilities 4.124> t table 1.666, which means the hypothesis is accepted. Then the F test results show Fcount 29.548> Ftable 3.123, which means the hypothesis is accepted. From the results of the T test and F test analysis, it can be concluded that room prices and facilities significantly affect both partially and simultaneously guest decisions to stay at The Aveda Boutique Hotel. The coefficient of determination test results shows that the effect of room prices and facilities is 45.1% on guest stay decisions, while other variables outside this study influence the remaining 54.9%. In this study, the most dominant variable influencing guest decisions to stay in facilities with a value of 0.437. Keywords: Room rates, Facilities, the guest's decision to stay Keywords: Room rates, Facilities, the guest's decision to stay

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