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Youmil abrian
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Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Published by Universitas Negeri Padang
ISSN : -     EISSN : 27220729     DOI : https://doi.org/10.24036/jkpbp
Core Subject : Humanities, Science, Education, Social,
Humanities Decision Sciences, Operations Research & Management Education Social Sciences
Jurnal ini terbit Tiga kali dalam satu tahun pada bulan April, Agustus dan Desember. Jurnal Kajian Pariwisata dan Bisnis Perhotelan hanya menerima karya ilmiah asli yang belum dipublikasikan pada media lain. Semua artikel yang masuk akan ditinjau terlebih dahulu oleh EDITOR yang kompeten dan akan di review oleh reviewer sebelum memenuhi syarat untuk publikasi. Jurnal ini berbasis Open Access Journal dan mengikuti Creative Commons Attribution 4.0 International License. Jurnal ini menerima artikel yang berhubungan dengan : 1. Kajian Pariwisata 2. Manajemen dan Bisnis Perhotelan 3. Jasa perjalanan wisata.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 162 Documents
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Pengaruh Organizational Justice Dan Gaya Kepemimpinan Transformational Terhadap Employee Engagement Dengan Kepuasan Kerja Sebagai Variabel Intervening di Hotel Axana Kota Padang Pricilla, Siti Permata
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 5 No 3 (2024): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v5i3.74572

Abstract

This research is driven by a decline in work discipline among employees at Axana Padang Hotel, where turnover and tardiness data have been varied and tend to increase from 2019 to 2022. This decline in discipline suggests a drop in employee engagement. Thus, this study aims to explore how employees' perceptions of organizational justice, transformational leadership style, and job satisfaction as an intervening variable influence this engagement. The study employs a quantitative approach and focuses on the employees of Axana Padang Hotel in West Sumatra. The population of this study consists of 139 individuals, with a saturated sampling method, meaning all 139 individuals were included as the sample. The data were gathered through the use of questionnaires and the analysis was conducted using Descriptive Statistical Analysis and Partial Least Square (PLS). The results revealed that organizational justice significantly and positively impacts job satisfaction, transformational leadership style has a significant and positive effect on job satisfaction, and job satisfaction in turn has a significant and positive effect on employee engagement. In conclusion, higher levels of organizational justice and transformational leadership, mediated by job satisfaction, lead to improved employee engagement with the company.
Pengaruh Fasilitas Dan Harga Terhadap Repurchase Intention Dimediasi Oleh Kepuasan Pelanggan Di Whiz Prime Hotel Padang Sari, Putri Yulia; Abrian, Youmil
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 1 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i1.75172

Abstract

This study was motivated by the findings of negative reviews related to facilities and prices that were not as expected, which affected customer satisfaction at Whiz Prime Hotel Padang. The purpose of this study was to determine the effect of facilities and prices on repurchase intention mediated by customer satisfaction. This type of research is quantitative research with a survey approach and using the Structural Equation Modeling (SEM) method. The population in this study was 2,983 visitors in the last three months, with a sample of 353 respondents who had stayed at the hotel, selected using purposive sampling. Data collection was carried out by distributing questionnaires via Google Form using a 5-point Likert scale. Data analysis was carried out with the help of SMART PLS version 4.0. The results of the hypothesis test showed that facilities (X1) have a positive and significant effect on customer satisfaction and repurchase intention, with a p-value <0.05. Likewise, price (X2) has a positive and significant effect on customer satisfaction and repurchase intention. In addition, customer satisfaction also has a positive and significant effect on repurchase intention. Based on these results, it can be concluded that facilities and prices have a significant influence on repurchase intention through customer satisfaction
Pengaruh Fasilitas Kerja dan Motivasi Kerja Terhadap Kepuasan Kerja di Pangeran Beach Hotel Padang Mutri, Vanessa Bilbina; pasaribu, Pasaribu
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 1 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i1.75372

Abstract

This research is motivated by issues related to work facilities and work motivation at Pangeran Beach Hotel Padang, which can influence job satisfaction. The objective of this study is to analyze the impact of work facilities and work motivation on job satisfaction at Pangeran Beach Hotel Padang. This study employs a quantitative method with an associative approach in the form of causal relationships, utilizing a survey method to examine the relationship between work facilities, work motivation, and job satisfaction. The data for this research was collected through the use of a research instrument in the form of a questionnaire distributed to 96 respondents. Hypothesis analysis in this study was conducted using multiple linear regression analysis with the assistance of SPSS version 16.00. The results indicate that there is an influence between work facilities and work motivation on job satisfaction, with an Adjusted R Square value of 0.666 or 66.6%, while 33.4% is influenced by other variables outside the scope of this study. Hypothesis testing in this research using multiple linear regression shows that the calculated F value is 95.643, with a table F value of 3.09, indicating that the calculated F value is greater than the table F value and is significant at 0.000 < 0.05. This demonstrates that the variables of work facilities (X1) and work motivation (X2) together have a significant effect on the variable of job satisfaction (Y).
Pengaruh Spiritualitas di tempat kerja terhadap Produktivitas Kerja Karyawan yang dimediasi oleh Sikap Kerja Positif di Whiz Prime Hotel Khatib Sulaiman Padang Yuliandri, Desi; Surenda, Rian
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 1 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i1.75472

Abstract

This study aims to examine the effect of workplace spirituality on employee productivity mediatedby positive work attitudes at Whiz Prime Hotel Khatib Sulaiman Padang. A quantitative approachwith a survey method and data analysis using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) was employed. Data were collected from the entire population,142 consisting of 60 hotel employees. The research instrument was a Likert-scale questionnaire. Findings revealed that workplace spirituality, positive work attitude, and employee productivity were all categorized as very good, with mean values of 4.30, 4.32, and 4.31 respectively on a 1–5 scale.The results of hypothesis testing indicate that workplace spirituality has a positive and significant effect on positive work attitude, with a path coefficient of 0.639 (t-statistic = 8.805, pvalue = 0.000). Furthermore, positive work attitude significantly influences employee productivity,with a coefficient of 0.735 (t-statistic = 11.812, p-value = 0.000). Additionally, workplace spirituality indirectly affects employee productivity through positive work attitude, with a mediated path coefficient of 0.469 (t-statistic = 5.854, p-value = 0.000). These findings suggest that enhancing workplace spirituality and fostering positive work attitudes can substantially improve employee productivity, offering valuable insights for human resource management in the hospitality industry.
Pengaruh Stres Kerja Dan Desain Pekerjaan Terhadap Kinerja Karyawan di Front Office Department Sheraton Grand Jakarta Gandaria City Hotel Siboro, Pretty Shinta; Wulandari, Dwi Pratiwi
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 1 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i1.76372

Abstract

Examining how job design and stress affect front desk performance at the Sheraton Grand Jakarta Gandaria City Hotel is the primary goal of this research. This study is grounded in the problem of diminishing staff performance quality in this department, which includes things like making mistakes during check-in, not paying attention to guest complaints, and having too much work to do. The ideal performance of hotel employees is shaped by a combination of job design and the impact of work stress, which are the two primary variables investigated in this study. Using a causal associative approach, this study employs a quantitative methodology. Thirty permanent employees served as the sample for this investigation, which utilized the complete sampling technique. Questionnaires with a Likert scale will be distributed in order to gather the necessary data, which will then be analyzed using SPSS. Multiple linear regression, coefficients of determination, reliability tests, validity tests, and classical assumption tests are some of the analytical procedures utilized. According to this study's findings, job design positively impacts employee performance, whereas employment stress negatively impacts performance. At the same time, both factors significantly impact employee performance in the front desk department of the Sheraton Grand Jakarta Gandaria City Hotel. This suggests that job design and levels of work stress account for nearly half of the variation in performance. The significance of stress management and well-designed jobs in enhancing hospitality workers' performance has been borne out by this discovery
Analisis Tingkat Kepentingan Dan Kepuasan Wisatawan Menggunakan Indikator Destinasi Wisata Unggulan Manvi, Kurnia Ilahi; Fiza, Adek Kurnia
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 1 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i1.77472

Abstract

To realize sustainable development, each tourist destination needs to evaluate periodically using appropriate and measurable instruments. Various measurement models of leading tourist destinations have been developed by tourism researchers from all over the world but are not fully suitable for use in developing countries such as Indonesia. This study examines the application of leading tourist destination indicators developed by Vengesayi which are specifically designed for developing countries. The results of this study reveal that Vengesayi's indicators are suitable for application in Indonesia with empirical evidence using tourist areas in West Sumatra. This study then develops a research model which is then suggested for the next research agenda
Analisis Pelayanan Prima Daya Tarik Wisata Air Terjun Bayang Sani Kecamatan Bayang Kabupaten Pesisir Selatan Effendi, Aqila; Putra, trisna; Pidianti, Ema
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 1 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i1.76772

Abstract

This research is motivated by several problems encountered and related to excellent service at the Bayang Sani Waterfall Tourist Attraction, Bayang District, such as: officers who are still not dressed, which indicates that the manager of the tourist attraction has also not used identification marks, still lack of attention to tourist satisfaction. when traveling such as regarding the cleanliness of the tourist attraction area. This study aims to determine how the analysis of excellent service from the manager of the Bayang Sani Waterfall tourist attraction in terms of the 6A excellent service concept, namely: ability, attitude, appearance, attention, action, accountability. The sampling method used in this study is non-probability sampling with sampling using purposive sampling. In this study, the criteria to be used are people who have visited the tourist attraction of Bayang Sani Waterfall who are 25 years old and above. Using the respondent achievement technique (TCR) as a data analysis technique and distributing questionnaires as a data collection technique made with a Likert scale. The results indicated that: (1) The ability indicator with a TCR percentage of 62.58% and the category was not good. (2) Attitude indicator with a TCR percentage of 62.51% and the category is not good. (3) The appearance indicator with a TCR percentage of 47.48% and the category is not good. (4) Attention indicator with a TCR percentage of 59.62% and the category is not good. (5) Action indicators with a TCR percentage of 62.32% and the category is not good (6) Last, accountability indicators with a TCR percentage of 61.00% and not good category.
Peran Alternative Job Opportunity dalam Memoderasi Pengaruh Work Engagement dan Job Satisfaction terhadap Turnover Intention di Industri Perhotelan Abrian, Youmil; Lisna, Yuke Permata; Andres, Fran Serano; Afni, Fauza
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 1 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i1.77572

Abstract

This study is motivated by the discovery of several facts about the problem of high turnover rates, in the hotel industry in West Sumatra, and there are a lot of employee movement from one hotel to another. The purpose of this study was to determine the role of Alternative Job Opportunity moderating the effect of Work engagement and Job satisfaction on Turnover Intention in the hospitality industry in West Sumatra Indonesia. This research is a quantitative type of causal associative approach with a survey method. The population of this study is staff who have worked for more than 1 year in the hospitality industry in West Sumatra. The sample technique used is purposive sampling. Collecting data for this study by distributing questionnaires that have been tested for validity and reliability. Data analysis using moderation regression with smart PLS 3.0 software. research results (1) There is a negative and significant influence between work engagement variables and turnover intention. (2) A negative and significant effect of job satisfaction on turnover intention was found (3) Simultaneously, a significant effect was found between the variables of work engagement and job satisfaction on turnover intention (4) Alternative Job Opportunity is able to moderate the effect of work engagement and job satisfaction on turnover intention significantly.
Wisata Gastronomi Berbasis Budaya Lokal Sebagai Upaya Pengembangan Makanan Tradisional Di Kota Pekalongan Disma, Fatimatuz Zahra; Widiyanto, Nur; Kusumawati, Pipin
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 1 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i1.77872

Abstract

Gastronomy tourism, particularly that based on traditional food in Pekalongan City, has not developed optimally. This is due to the weak integration of local cultural identity into culinary tourism development, as well as the lack of synergy among stakeholders such as the government, business actors, academics, communities, and the media. As a result, both locals and tourists tend to choose food from outside the region or modern cuisine that is more popular. This study aims to identify the inhibiting factors in the development of culture-based gastronomy tourism and to formulate effective strategies for preserving and developing traditional food as a tourism attraction in Pekalongan City. The method used is a descriptive qualitative approach with in-depth interview techniques involving various relevant informants. The results of the study show that the potential of Pekalongan’s traditional culinary products—such as megono, tauto, gemblong, kopi tahlil, and other local snacks—has not been fully optimized. The main problems include the lack of integrated promotion and branding, low innovation among business actors, and challenges posed by modern culinary trends. Traditional food has not been able to attract the interest of the younger generation and tourists due to low community participation in gastronomy tourism development. In addition, the packaging and presentation remain conventional. The conclusion of this study emphasizes that effective gastronomy tourism development strategies must integrate local cultural values into a holistic gastronomic approach. Active community involvement, education through culinary storytelling, product and packaging innovation, as well as the utilization of digital technology, are key to adaptive preservation. Cross-sector collaboration through the Nona Helix approach is necessary to strengthen cultural identity and enhance the competitiveness of traditional food as a sustainable tourism asset in Pekalongan City
Pengaruh Budaya Organisasi dan Komunikasi Terhadap Kepuasan Kerja di YELLO Hotel Harbour Bay Batam Ardelia, Abida; Adrian, Arif
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 2 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i2.80872

Abstract

Penelitian ini didasari oleh adanya permasalahan terkait budaya organisasi dan komunikasi di YELLO Hotel Harbour Bay Batam yang berpotensi memengaruhi tingkat kepuasan kerja karyawan. Tujuan dari penelitian ini adalah untuk mengkaji sejauh mana pengaruh budaya organisasi dan komunikasi terhadap kepuasan kerja di hotel tersebut. Penelitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif bentuk hubungan kausal menggunakan metode angket untuk mengetahui hubungan tentang budaya organisasi dan komunikasi terhadap kepuasan kerja. Data penelitian ini diraih melalui lewat penggunaan instrument penelitian berupa kuesioner yang diberikan kepada 39 responden yang merupakan seluruh karyawan. Analisis hipotesis penelitian ini menggunakan uji regresi linear berganda dengan bantuan SPSS 23.00. terdapat pengaruh antar budaya organisasi dan komunikasi terhadap kepuasan kerja dengan nilai Adjusted R Square diperoleh sebesar 0,777. Hal ini menunjukkan bahwa budaya organisasi (X1) dan komunikasi (X2) secara bersama-sama memengaruhi kepuasan kerja (Y) pada YELLO Hotel Harbour Bay Batam sebesar 77,7% dan proporsi sisanya 22,3% dipengaruhi oleh variabel lain yang tidak diteliti pada penelitian ini. Pengujian hipotesis dalam penelitian ini dengan regresi berganda yang menunjukkan bahwa nilai F hitung 67,141 dengan F tabel 3,27 sehingga F hitung > F tabel dan signifikan 0,000 < 0,05. Hal ini menunjukkan bahwa variabel budaya organisasi (X1) dan komunikasi (X2) secara bersama-sama berpengaruh secara signifikan terhadap kepuasan kerja (Y).

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