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INDONESIA
Akrab Juara : Jurnal Ilmu-ilmu Sosial
Published by Yayasan Akrab Pekanbaru
ISSN : 25285130     EISSN : 26209861     DOI : -
Core Subject : Health, Science,
Biochemistry, Genetics & Molecular Biology Chemistry Medicine & Pharmacology
URNAL AKRAB JUARA adalah sebuah jurnal pendidikan dan pengetahuan yang berkaitan dengan ilmu-ilmu sosial untuk para pendidik dan pendidikan yang ingin menungkan hasil karya ilmiahnya dengan nuangsa teknologi pembelajaran serta pengajaran dalam bidang masing-masing keilmuannya.
Arjuna Subject : Pharmacology, Toxicology and Pharmaceutics - Ilmu Farmasi
Articles 2,694 Documents
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BREAD PRODUCTION PROCESS AT JASUN BAKERY UMKM IN SUKABUMI CITY Herny Nurhayati; Ardelia Septhiani Lasalina
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 2 (2025): Mei
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

Management originates from the word "to manage" which means to control or regulate. Management, as a process of managing resources to achieve goals, is the foundation for understanding the importance of production process management. The production process itself is a series of activities that transform raw materials into finished products. This study focuses on analyzing the bread production process at Jasun Bakery Sukabumi City. The aim of this study is to identify the challenges faced in the bread production process and to find solutions to overcome them. The research method used in this study is a qualitative research method, an approach in conducting research that is oriented toward natural phenomena or events. Based on the results of the research conducted at Jasun Bakery Sukabumi City, it is found that the selection of raw materials should be done more carefully, the baking process should be more closely monitored, and the management of raw material inventory should be improved. Thus, it is expected that the quality of bread products can be improved and production efficiency can be achieved. There are several main challenges at Jasun Bakery Sukabumi City, namely the less careful selection of raw materials, the lack of supervision in the baking process, and problems with raw material inventory.
IMPLEMENTING A MIKROTIK RECURSIVE FAILOVER SYSTEM TO ENSURE INTERNET NETWORK AVAILABILITY AT PT. OMEGA MEDIA GLOBAL Achmad Ridduan; Rachmawati Darma Astuti; Arina Selawati
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 3 (2025): Agustus
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

The availability of a stable internet connection is essential for maintaining smooth business operations, especially in digital-based companies like PT. Omega Media Global. Relying solely on a single internet connection creates a major risk, as any disruption may halt the entire workflow. To address this issue, this study implements a network system using the failover recursive gateway method on Mikrotik devices. This system is designed to automatically monitor the stability of the primary internet link and seamlessly switch to a backup connection in the event of a failure, based on preconfigured priorities and connection speed. The implementation results indicate that the system successfully performs automatic failover without manual intervention, effectively reducing downtime and maintaining connection stability. The application of this method has proven to significantly improve network reliability and operational efficiency, enabling the company to continue its digital activities without interruption during internet failures.
CUSTOMER EXPERIENCE AND ITS INFLUENCE ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION (Case Study on Consumers of PT. TELKOM MANADO) Merry Ratar; Jourie Pangemanan; Tirsa Mamangkai; Sammy Rommy Novie Korua; Evans E.W. Tulungen
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 3 (2025): Agustus
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

This study aims to determine how much Customer Experience influences Customer Satisfaction. How much Customer Experience influences Customer Loyalty. How much Customer Satisfaction influences Customer Loyalty. How much Customer Experience influences Customer Loyalty mediated by Customer Experience at PT. Telkom Manado. The research approach used in this study is quantitative research with quantitative deductive logic/reasoning. Descriptive statistical analysis in this study is used to provide information about the identity of the respondents. The second is multivariate statistical analysis, namely the data analysis technique used in this study using SEM-PLS (Structural Equation Modeling-Partial Least Square). With SmartPLS (Partial Least Square) software. The results of the study show that Customer Experience has a positive effect of 0.647 on customer loyalty. Customer Experience has a positive effect of 0.785 on customer satisfaction. Customer Satisfaction has a positive effect of 0.311 on customer loyalty. Customer Experience has a positive and significant effect or 0.000 <0.05 on customer loyalty. Customer Experience has a positive and significant effect or 0.000 <0.05 on customer satisfaction. Customer Satisfaction does not have a positive and significant effect or 0.446 > 0.05 on customer loyalty. Customer satisfaction is not able to mediate the customer experience variable on customer loyalty, for the original sample shows a positive value direction of 0.244 while the significance level is 0.534 > 0.05.
COMMUNICATION PATTERNS OF COUNSELING FROM PRISON OFFICERS TO COMMUNITY INMATES IN CLASS II A ADULT WOMEN'S PRISON IN TANGERANG CITY CASE STUDY OF COMMUNITY INMATES IN DRUG CASES Afni Yoana Tjahyani Gusma; Rifky Maulana; Dwi Arini Yuliarti
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 3 (2025): Agustus
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

The Class IIA Women's Correctional Facility in Tangerang City is the only women’s prison in the city and the largest of its kind in Indonesia, with the capacity to accommodate the highest number of female inmates. This study aims to explore the communication patterns employed by correctional officers in guiding and rehabilitating inmates, with a specific focus on those convicted of drug-related offenses. Employing a qualitative research method and an ethnographic approach, the study enables direct observation of the interactions between correctional staff and inmates. The research is grounded in DeVito’s Interpersonal Communication Theory. The subjects of this study are correctional officers at the Class IIA Women’s Correctional Facility in Tangerang City. Data were collected through literature review, documentation, observation, and interviews. The findings reveal two primary categories of communication-based rehabilitation patterns: (1) personality development and (2) skill development. Communication flows within the facility occur in three directions: upward, downward, and horizontal. The study also identifies several communication barriers, categorized as internal (infrastructure limitations, inmate behavior, attitudes, and language) and external (societal stigma).
THE INFLUENCE OF LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE ON EMPLOYEE JOB SATISFACTION AT THE SECRETARIAT OF THE SOUTH JAKARTA CITY ADMINISTRATION Yulia Mujiaty; Deasy Novayanti; Darma Wijaya; Siti Nurjanah; Nisa Kurnia Zahra
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 4 (2025): November
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

In the era of intense global competition, organizations are increasingly required to adapt, innovate, and improve internal condition, including the creation of a conducive work environment that enhances employee comfort and motivation. This study aims to invatigate the influence of leadership style and organization culture on employee job satisfaction within Sekretariat Kota Administarsi Jakarta Selatan. Utilizing a quantitative research approach, data were collected through a survey involving 35 respondents. The data analysis was conducted using statistical software SPSS (Version 25). The result of the F-test showed a significance value of 0,000 < 0,05, indicating that leadership style and organizational culture have a statistically significant effect on job satisfaction. Therefore, the research confirms that both variables play an important role in shaping employee satisfaction levels and hypothesis H3 is accepted. These finding emphasize the importance of effective leadership and a supportive organizational culture in enhancing workplace satisfaction
SAFETY TALK COMMUNICATION STRATEGY AT PT. COALINDO ADHI PERKASA Sapitri; Priatna
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 4 (2025): November
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

Work safety is a crucial aspect in the mining industry due to the high risks of accidents that may occur. PT. Coalindo Adhi Perkasa, as a mining company, is committed to creating a safe working environment through various efforts, one of which is the regular implementation of safety talk. This study aims to describe the communication strategies applied in conducting safety talk at PT. Coalindo Adhi Perkasa and how these strategies are implemented. The research uses a qualitative method with a case study approach, where data are collected through in-depth interviews with management and employees, direct observation during the sessions, and documentation review related to the materials and communication processes. The findings reveal that the communication strategy in safety talk at PT. Coalindo Adhi Perkasa emphasizes an interactive approach that encourages active employee participation, the use of simple language, and the utilization of visual media and real-life case examples relevant to daily work. Furthermore, full support from management and the consistency of safety talk implementation are important factors in executing the communication strategy. Adaptive and innovative communication strategies were also found to tailor the material according to the needs and conditions on site, thus helping to build a strong safety culture within the workplace.
THE EFFECTIVENESS OF WHATSAPP GROUPS AS A COMMUNICATION MEDIA IN THE DIVISION OF WORK AT PT. SATUNADA Sari Putri Rizki; Priatna
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 4 (2025): November
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

This study aims to analyze the utilization of WhatsApp as an organizational communication medium for work distribution at PT. Satunada. WhatsApp was chosen due to its practical features, cost efficiency, and accessibility to all employee levels. This research employed a descriptive qualitative approach through in-depth interviews with key informants, including the manager, administrative staff, and field operators at PT. Satunada. The findings revealed that WhatsApp plays a significant role in accelerating information delivery, facilitating cross-division coordination, and supporting real-time documentation of work distribution. The group feature in WhatsApp enables all team members to receive messages simultaneously, thereby reducing the risk of miscommunication and enhancing transparency in task assignments. Nevertheless, the study identified challenges such as potential disruption of employees’ rest time due to messages sent outside working hours, as well as the blending of personal and work-related messages. Therefore, it is recommended that the company establish clear and structured digital communication policies to optimize WhatsApp usage without creating additional psychological burdens for employees.
ANALYSIS OF WHATSAPP USE IN IMPROVING THE QUALITY OF ADMINISTRATIVE PROCUREMENT DOCUMENT PROCESSING SERVICES AT PT MITRA MANDIRI INFORMATIKA Amalia Wahyuni; Priatna
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 4 (2025): November
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

PT Mitra Mandiri Informatika is a company engaged in the field of Information Technology, specializing in electronic procurement, cybersecurity, IT infrastructure, and software. This study aims to analyze the use of the WhatsApp application in improving the quality of administrative procurement document services at PT Mitra Mandiri Informatika. WhatsApp was chosen due to its ability to facilitate fast, efficient, and accurate communication, both in verbal and written forms. This research uses a qualitative approach with data collection techniques including observation, interviews, and documentation. The results of the study show that the use of WhatsApp provides positive benefits in supporting service processes, particularly in terms of ease of communication, speed of information delivery, cost efficiency, information accuracy, as well as enhancing satisfaction and responsiveness in completing administrative documents. WhatsApp has proven to be an effective and efficient communication tool in improving the quality of procurement administrative services within the company.
IMPLEMENTATION OF PT MEDIA MADANI ULTIMA'S COMPANY PROFILE AS AN INFORMATION MEDIA FOR THE EXTERNAL PUBLIC Horidatul Bakiyah; Siti Alpiah; Achmad Yusuf; Fajar Diah Astuti
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 4 (2025): November
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

In today's digital era, the rapid advancement of communication and information technology compels business actors to stay ahead in order to remain relevant and competitive. This study employs a descriptive qualitative method, combining interviews, observations, and documentation to gather data. The implementation of a company profile serves as a strategic tool to communicate the existence and operational dynamics of PT. Media Madani Ultima to the external public. Through this initiative, the company aims to enhance public awareness and foster greater trust among the wider community. The author hopes that the company profile will effectively convey essential information about the company’s work systems and services offered to external stakeholders. Upholding professionalism, loyalty, and integrity, PT. Media Madani Ultima is committed to becoming a trusted source of information for the public, contributing to national development and the advancement of the company.
THE INFLUENCE OF PRICE ON INSTO COOL PRODUCT PURCHASE DECISIONS AT PT PHARMA HEALTH CARE JAKARTA Agus Suhaila
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 4 (2025): November
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

The economy is growing rapidly, leading to intense competition in all areas of life. One example of competition in the eye drop industry is the presence of Cool Eye Drops. The wide variety of eye drop products available on the market at various price points can influence consumer purchasing decisions. Consumer purchasing decisions are an important factor in determining the existence of a company. When making purchasing decisions, the first thing consumers usually consider when choosing a product is the price of the product. The sampling technique in this study used validity testing with factor analysis, reliability testing with the Cronbach's alpha method, correlation coefficient testing, determination coefficient testing, and simple linear regression testing. The test and analysis results in this study prove that the correlation coefficient value is 0.838 and the coefficient of determination value is 0.702. then the simple linear regression value of the price variable is positive, it is known that the price constant value is 0.932 units of the price variable will affect the purchase decision by 0.932, assuming that other variables are not studied in this research.

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