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Kontigensi: Jurnal Ilmiah Manajemen
Published by Universitas Pasundan
ISSN : 20884877     EISSN : 25280139     DOI : -
Core Subject : Economy, Science, Education, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences
The scope of Kontigensi: Jurnal Ilmiah Manajemen journal covering the field Business and Management. Topic related to these fields can be Business and Management, entrepreneurship, finance, and financial services, human resource management, marketing, industrial relations, insurance, intellectual property management, international business, logistics, management information systems, management and communication, management, and strategy, marketing, production, operations and manufacturing management, public and non-profit management, quality control, taxation management, technological change, and other related topics. Research articles, conceptual papers, case studies, and all of the aspects are acceptable.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 453 Documents
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Factor Analysis of the Influence of Tax Knowledge and Taxpayer Awareness on Individual Taxpayer Compliance at KPP Yogyakarta Uum Helmina Chaerunisak; Sri lestari Yuli Prastyini; Roban
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.571

Abstract

The aim of this research is to determine the influence of tax knowledge and taxpayer awareness on individual taxpayer compliance. The theoretical basis used is attribution theory. This type of research is quantitative. Primary data and secondary data were used to collect data by conducting surveys and distributing questionnaires to KPP Yogyakarta taxpayers. The sampling technique in this research was purposive sampling. Data collection was carried out by distributing the Google Form link via WhatsApp social media. The number of questionnaires processed was 100 respondents. The results of this research indicate that tax knowledge and taxpayer awareness have a positive effect on individual taxpayer compliance at the Yokyakarta Tax Service Office.
Impact of Price, Location, Facilities, and Product Quality on Customer Loyalty Through Customer Satisfaction Panca Syahputra; Aqwa Naser Daulay; Budi Harianto
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.572

Abstract

The research aims to analyze and test the impact of price, location, facilities, and product quality on customer loyalty through customer satisfaction. The novelty of this study is that it has more variables to be studied than its predecessors. This type of research is quantitative research with 100 samples and uses a method to analyze SEM-PLS with the help of Smart PLS 4.1.0.3 software. The test used is the outer model test, the inner model test and the hypothesis test, as well as the mediation test. Based on the validity test results and reliability test is declared valid and relieble. Research results show that facilities have a significant influence on customer loyalty, for price, location, product quality have no significant impact on client loyalty. Price variables, facilities, product quality have a significant influence on customer satisfaction, whereas location on client satisfaction has no significant impact. For customer satisfaction on customer loyalty has a significant influence. Mediation tests on client satisfaction variables influence the price, facilities, and quality of products on customer loyalty, whereas for location on client loyalty there is no influence to be mediated by customer satisfaction.
The Analysis of the Role of Electronic Word of Mouth (E-WOM) in Increasing the Number of Customers at Bank Sumut Syariah KCP Rantauprapat Mei Linda Ritonga; Yenni Samri Juliati Nasution; Muhammad Ikhsan Harahap
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.578

Abstract

The increasingly competitive development of the business world means that Bank Sumut Syariah must make efforts to carry out promotions to introduce its products to the public in an effective way. One strategy to increase the number of customers is to utilize Electronic Word of Mouth (E-WOM) which is considered an effective promotional strategy to increase the number of customers. The aim of this research is to find out the role of Electronic Word of Mouth (E-WOM) in increasing the number of customers at Bank Sumut Syariah KCP Rantauprapat. The research method used in this research is a descriptive-qualitative method with literature study and the types of data used are primary and secondary data. Primary data acquisition was carried out using the interview method and secondary data in the form of supporting documents and previous research relevant to this research. The results obtained from this research are that the E-WOM indicator plays a very important role in attracting customers' interest in using Bank Sumut Syariah KCP Rantauprapat products. What plays the most role in attracting customer interest is the content indicator where customers obtain information and education from content published through the company's social media. E-WOM Bank Sumut Syariah was formed from comments submitted by customers on the Bank Sumut Syariah KCP Rantauprapat website which can be accessed by anyone who wants to get further information about Bank Sumut Syariah KCP Rantauprapat.
Analysis of The Role of Operation Strategy to Create Competitive Advantage Using The SWOT Method at PT Bina Karunia Indonesia Rizki Suma Pratama; Wiwik Handayani
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.579

Abstract

A company needs a strategy, especially in the operational sector which is the heart of a company which has an impact on efficiency and also the quality of the services provided. Business consulting service companies often have operational problems that make it difficult for the company to have a competitive advantage over its competitors. This research aims to identify strengths, weaknesses, opportunities and threats within the company and provide operational strategy solutions for business consulting companies. Data collection was obtained through interviews and questionnaires with the parties involved both internally and externally. The results of this research found that the company needed to develop an operational strategy because there were several problems and it was less efficient. So the researcher made an operational strategy plan based on the competitive advantage of business consulting companies in the city of Surabaya using SWOT analysis. This planning is expected to increase the company's competitiveness.
The Influence of Transformational Leadership and Compensation on Employee Performance with Organizational Commitment as Mediation at Pelita Bangsa University Septian Dwi Cahyo; Taufiq Rahman; Tri Ngudi Wiyatno
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.580

Abstract

This research aims to determine the effect of transformational leadership and compensation on employee performance with organizational commitment as a mediating variable. This research was carried out at Pelita Bangsa University, Cikarang, Bekasi Regency, with the object being the employees who worked there. The population of this study was Pelita Bangsa employees with a sample of 117 respondents. This research is quantitative research using the SEM method and using the Lisrel 8.8 application as a data processing tool. This research shows that transformational Leadership has been proven to partially have no positive and significant effect on Employee Organizational Commitment. Compensation can partially has a positive and significant effect on employee Organizational Commitment. Partial Transformational Leadership have a positive and significant effect on employee performance. Compensation partially have a positive and significant effect on employee performance at Pelita Bangsa University.. Organizational Commitment can partially have a positive and significant effect on employee performance at Pelita Bangsa University. Organizational commitment in this research is a full mediating variable, because it mediates the variables of transformational leadership and compensation on performance
Increasing Managerial Effectiveness And Organization Commitment Through Strengthening Personality And Managerial Roles Muhammad Sulhan; Didik Notosudjono; Widodo Sunaryo
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.588

Abstract

The manager's main goals for his employees are to maximize job performance and ensure them remain working at the company for a significant period of time. This research aims to prove the influences of school principals’ personality and managerial roles on their managerial effectiveness and organizational commitment. This is non-parametric research as the totally population of 136 private elementary school principals at South Jakarta Indonesia are all taken as the sample. The data was collected by using questionnaire forms and analyzed by applying PLS-SEM (Partial Least Square – Structural Equation Modelling). The results show that school principals’ personality and managerial roles have direct and indirect positive influences towards their managerial effectiveness and organizational commitment. Discussion of the research findings and their implications as well as suggestions are further explored at the end of the article.
Improving Teacher Performance through Strengthening Organizational Culture, Teamwork, Self-Efficacy, and Work Motivation Ira Miranti; Soewarto Hardhienata; Widodo Sunaryo
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.595

Abstract

The purpose of this research is to improve teacher performance through strengthening organizational culture, teamwork, self-efficacy, and work motivation. The method used in this research is quantitative, with path analysis. Then continued with SITOREM analysis to analyze the variable indicator items that affect performance. The results of this study are that there is a direct influence of organizational culture, teamwork, self-efficacy, and work motivation variables on teacher performance; there is a direct influence of organizational culture, teamwork, and self-efficacy on work motivation; there is an indirect influence of organizational culture, teamwork, and self-efficacy on teacher performance through work motivation.
Performance Improvement through Strengthening Organizational Culture, Interpersonal Communication, Self-Efficacy, and Job Satisfaction Nina Dwiastuty; Sri Setyaningsih; Lina Novita
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.596

Abstract

The purpose of this study is to improve performance through strengthening organizational culture, interpersonal communication, self-efficacy, and job satisfaction. The method used in this research is quantitative, with path analysis, then continued with SITOREM analysis to analyze the variable indicator items that affect performance. The results of this study are that there is a direct influence of organizational culture, interpersonal communication, self-efficacy, and job satisfaction variables on performance; there is a direct influence of organizational culture, interpersonal communication, and self-efficacy on job satisfaction; there is an indirect influence of organizational culture, interpersonal communication, and self-efficacy on performance through job satisfaction.
Financial Management Behavior Of College Students: Potential Factors And Tri-Nga Erawati, Teguh; Gadi Rara, Wiwin Leona
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 2 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i2.556

Abstract

This study aims to confirm the influence of financial literacy and Tri-Nga teaching, which includes Ngerti (Understanding), Ngroso (Feeling), and Ngelakoni (Doing), on student financial management behavior. The study population and sample consisted of 106 students majoring in Accounting at Sarjanawiyata Tamansiswa University. Data collection was conducted through the use of questionnaires, while data analysis used validity and reliability test techniques to assess data quality. Furthermore, classical assumption tests such as normality, heteroscedasticity, and multicollinearity were used to ensure data conformity with the assumptions required in regression analysis. Hypothesis results were obtained from the analysis using the T, F, and R2 tests using SPSS version 23 software. From these results, it is concluded that financial literacy has a positive and significant impact on student financial management behavior. Meanwhile, the Tri-Nga Teachings also showed a positive and significant impact on students' financial management behavior. Simultaneously, financial literacy and Tri-Nga Teachings also have a positive and significant influence on students' financial management behavior.
The Influence of General Facilities, General Service, Registration Service, Service Providers and Accessibility on Patient Satisfaction of Antenatal Care at XYZ Hospital Putrantika, Angky Purbo; Dewi Sri Surya Wuisan
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 2 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i2.584

Abstract

The aim of this research is to examine and analyze the influence of public facilities, public services, service providers and accessibility on patient satisfaction with antenatal services at XYZ Hospital. Testing of the modified research model from previous research was carried out using data from midwifery services at the hospital. The method in this research is a quantitative approach with surveys and cross sectional. Respondent data was taken in 2024 by purposive sampling with questionnaires from individuals who had received antenatal care services at XYZ Hospital. There are 180 samples that meet the requirements described by PLS-SEM. The results of this research show that the five variables are proven to have a significant and positive influence. This research adds a contribution that focuses more on antenatal care services in hospitals. It is recommended in future research to include more hospitals of various types and a larger sample size so that the analysis results can be more generalized at the population level. Future research is recommended to consider adding other variables that may potentially influence patient satisfaction.

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