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International Journal of Management Science and Information Technology (IJMSIT)
Published by Lembaga Komunitas Informasi Teknologi Aceh
ISSN : 27767388     EISSN : 27745694     DOI : https://doi.org/10.35870/ijmsit
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
The development of science related to good technology, information, and communication, both theoretically and empirically has proven to have a positive impact on various aspects of people lives. The development of the science of Information and Communication Technology provides many benefits to increase the effectiveness and efficiency in various activities in various fields of science.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 692 Documents
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Determination of Website-Based Educational Assistance Recipients Using the Profile Matching Method at State Elementary School 9 Benteng Wawa Salsabilla; Neni Mulyani; Elly Rahayu
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7722

Abstract

The development of information technology has brought about a major transformation in the field of education, particularly in the management of academic data and school administration. The process of determining educational assistance recipients at State Elementary School 09 Benteng is still done manually, thus potentially causing subjectivity. The absence of a website-based decision support system results in a less efficient selection process, suboptimal assessment results, and unstructured recipient criteria management. In addition, through the main discussion in this study aims to be able to design a website-based decision support system using the Profile Matching method to determine educational assistance recipients at State Elementary School 09 Benteng. This system is expected to support a more objective, structured and targeted selection process based on predetermined criteria. And in addition, the Research Method section used in this study is a descriptive quantitative approach. This method was chosen because the main objective of the study is not only to analyze a phenomenon, but also to design, develop, implement and test a website-based decision support system with the profile matching method. Based on the overall description in this study, the author can conclude that the website-based Decision Support System (DSS) for determining educational assistance recipients at State Elementary School 09 Benteng was successfully developed using the Profile Matching method to produce a more objective, structured and transparent selection process. This system replaces the previous, subjective manual method with a systematic assessment process, starting from determining criteria, weighting, calculating gap scores, and finally ranking. The results of data processing on 20 students showed that Maulana Malikul Ashori Putra obtained the highest score of 4,598 (rank 1), followed by Raka Dwi Kapo with the same score of 4,598 (rank 2) and Alfatin Rahma with a score of 4,540 (rank 3).
The Effect of Sales Promotion on Impulse Buying: The Role of Fear of Missing Out (FoMO) as a Moderating Variable in Tokopedia Consumers Lusi Susilawati; Wala Erpurini
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7312

Abstract

The fast increase in online shopping in Indonesia has made it harder for e-commerce platforms to stand out from each other. Despite Tokopedia actively holding mega sale campaigns to boost sales, its conversion rate remains low at only 1–1.5%, and its Gross Merchandise Value (GMV) continues to decline while Shopee's visitor numbers and GMV show an upward trend. This condition suggests that impulse buying behavior among Tokopedia users has not been optimally stimulated despite large scale promotions being held. This study looks into haw sales promotion influence impulse buying and checks how fear of missing out (FoMO) affects this relationship among Tokopedia users during big sale events. Through the use of questionnaires given to 104 individuals, data was collected and then analysed using Moderated Regression Analysis (MRA) as a quantitative method. The findings indicate that sales promotions lead to more impulse buying, and feeling anxious about missing out makes this effect even stronger. This means people who experiemce higher levels of FoMO are more likely to make impulse buying when they see promotional offers. These findings imply that promotional strategies designed to generate urgency will be more effective when consumers have high levels of FoMO.
Application of Design Thinking and User Experience Questionnaire (UEQ) in a WooCommerce Based E-Commerce Platform Ulya Yumna Salsabila; Nava Gia Ginasta; Triantya Wahyu Wiranti
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7318

Abstract

The rapid growth of e-commerce has placed increasing pressure on small and medium-sized enterprises (MSMEs) to adopt user-centered digital platforms that meet evolving consumer expectations. This study aims to design and evaluate the user interface (UI) and user experience (UX) of a WooCommerce-based e-commerce platform using the Design Thinking methodology and the User Experience Questionnaire (UEQ). The research employed a quantitative-descriptive approach, involving 88 respondents drawn from the School of Business and Management at Logistik dan Bisnis Internasional University using the Slovin formula. The Design Thinking process was applied across five iterative stages Empathize, Define, Ideate, Prototype, and Test to generate a High-Fidelity (Hi-Fi) prototype responsive to user needs. UEQ evaluation results indicate that the redesigned platform achieved Excellent ratings for Attractiveness (mean = 1.778) and Dependability (mean = 1.710), Good ratings for Efficiency (mean = 1.776), Stimulation (mean = 1.599), and Novelty (mean = 1.122), and an Above Average rating for Perspicuity (mean = 1.696). These findings confirm that the Design Thinking approach effectively improves UI/UX quality for WooCommerce-based platforms, contributing to enhanced digital adoption among MSMEs. Future research is recommended to extend the evaluation to a broader and more diverse user population.
The Role of Training and Development with Employee Involvement in Improving Employee Performance at PT Torabika Eka Semesta Nike Talitha Imtyaz Naila; Enawar Enawar; Yanthi Meitry Gunawan
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7333

Abstract

Background: In the current era of intensified global competition and digital transformation, the manufacturing sector faces mounting pressure to sustain productivity through effective human resource practices. PT Torabika Eka Semesta, a subsidiary of the Mayora Group operating in Indonesia's food and beverage industry, has recently experienced a decline in production-target achievement, indicating potential weaknesses in employee competency development and engagement. Objective: This study analyzes the effect of training and development and employee engagement on employee performance, both partially and simultaneously. Method: A quantitative associative research design was applied, using primary data collected through a structured questionnaire measured on a five-point Likert scale. Sample: A saturated sampling technique was used, yielding 80 respondents from the production department of PT Torabika Eka Semesta. Statistical analysis: Data were processed using SPSS version 27, including validity, reliability, classical assumption tests (normality, linearity, multicollinearity, heteroscedasticity), multiple linear regression, coefficient of determination, t-test, and F-test. Main findings: Training and development had a positive and significant effect on employee performance (t = 2.805; p = 0.006), employee engagement had a positive and significant effect (t = 4.866; p = 0.000), and both variables simultaneously influenced employee performance (F = 11.919; p = 0.000), with an adjusted R² of 0.236. Employee engagement emerged as the dominant predictor. Practical implications: These findings provide practical implications for managers at PT Torabika Eka Semesta and other manufacturing companies by emphasizing that continuous competency development programs combined with strategies to strengthen employee engagement can improve productivity, work quality, and organizational competitiveness. Originality/value: The study contributes to human resource management literature by empirically integrating training and development with employee engagement within the underexplored context of Indonesia's food and beverage manufacturing industry.
Job Crafting and Role Ambiguity in Adaptive Performance: The Parallel Mediating Roles of Self-Efficacy and Resilience Among Indonesian Educators Azam Makarim; Muzakar Isa; Jati Waskito
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7390

Abstract

The increasing complexity of Islamic educational institutions requires educators and educational staff to demonstrate a high level of adaptability in responding to changing organizational demands and overlapping job roles. This study tests a dual parallel mediation model, in which self-efficacy and resilience act as mediators in the relationship between job crafting, role ambiguity, and adaptive performance. The study aims to address the lack of empirical evidence regarding the psychological mechanisms underlying adaptive performance among educators and educational staff in Islamic educational institutions in Indonesia. Employing an explanatory, cross-sectional quantitative design, this study gathered data through a structured survey completed by 152 PTK members drawn purposively from six private Islamic schools in Polokarto Sub-district, Sukoharjo Regency. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. The results indicate that job crafting has a positive and significant effect on self-efficacy, resilience, and adaptive performance. Conversely, role ambiguity had a direct negative effect on adaptive performance, while its indirect effects via self-efficacy and resilience were not found to be significant. Furthermore, self-efficacy and resilience fully mediated the relationship between job crafting and adaptive performance, with resilience emerging as the strongest mediator (f² = 0.368). This study contributes to the development of the literature by integrating Social Cognitive Theory and the Job Demands–Resources Model into a single conceptual framework, while also affirming the central role of psychological resources in enhancing adaptive performance within the context of Islamic educational institutions in non-Western countries. Practically, educational institutions are advised to strengthen job crafting practices, improve role clarity, and develop programs to enhance psychological resources. For future research, it is recommended that researchers adopt a longitudinal design and include a wider variety of educational institutions, so that the findings can be generalized more broadly.
Office Layout Perception and Employee Performance: The Mediating Role of Work Motivation at PT XYZ Aldi Favian Athawijaya; Meylia Elizabeth Ranu
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7424

Abstract

The primary objective of this research is to investigate how perceived workspace design impacts staff productivity, incorporating internal drive as a mediating factor within an Indonesian manufacturing context at PT XYZ. By applying the Person-Environment Fit theory within the context of management science, this research addresses a theoretical gap regarding the interplay of physical ergonomics and psychological support in non-Western organizational settings. A quantitative explanatory approach was employed, utilizing saturated sampling to collect primary data via questionnaires from 40 active employees in the PPIC and Accounting divisions. Data processing was executed utilizing the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach via SmartPLS software. The empirical findings demonstrate a solid framework, accounting for 71.9% of the variations in workforce productivity. Office layout perception demonstrates a significant positive direct effect on both employee performance (p = 0.006) and work motivation (p = 0.000). Furthermore, work motivation significantly drives performance (p = 0.000) and acts as a crucial mediator in the layout-performance relationship (indirect effect p = 0.000). The findings underscore the necessity of tailoring workspace designs to specific operational needs, such as open-plan spaces for communication-heavy tasks and partitioned areas for focus-intensive work. Ultimately, to sustain operational efficiency and human resource effectiveness, management should prioritize targeted physical environment improvements, such as optimized lighting and ventilation, alongside supportive organizational policies.
The Influence of Employee Welfare and Organizational Culture on Employee Loyalty: The Mediating Role of Employee Performance at Bank Aceh Syariah, Banda Aceh Annur Jannah Reyza; Thasrif Murhadi; Febyolla Presilawati
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7240

Abstract

This study aims to describe the state of employee well-being, organisational culture, performance and loyalty at Bank Aceh Syariah, as well as to analyse the influence of well-being and organisational culture on employee loyalty, both directly and indirectly via performance as a mediating variable. This study employs a quantitative approach using a survey method. The study population consists of 283 employees of Bank Aceh Syariah, and the entire population was sampled using a census technique. Data were collected through the distribution of a questionnaire designed based on the research variables’ indicators. Data analysis was conducted using Structural Equation Modelling (SEM) with the AMOS programme. The results of the study at Bank Aceh Syariah indicate that all variables fall into the good/high category, with a mean value of 3.78 for well-being, 3.61 for organisational culture, 3.91 for performance, and 3.65 for employee loyalty. Partially, well-being has a positive and significant effect on loyalty (p = 0.005) and on performance (p = 0.008). Organisational culture also has a positive and significant effect on loyalty (p = 0.003) and performance (p = 0.012). Performance has a positive and significant effect on employee loyalty (p = 0.000). In the mediation test, the direct effect of well-being on loyalty was -0.592, whilst the indirect effect via performance was 0.573 (0.503 × 1.141), indicating competitive mediation. Similarly, the direct effect of organisational culture on loyalty was -0.152, whilst the indirect effect via performance was 0.234 (0.206 × 1.141), which also indicates competitive mediation. The implications of this study confirm that improving welfare, strengthening organisational culture, and optimising performance management are key strategies for Bank Aceh Syariah to enhance employee loyalty in a sustainable manner.
Digital Human Resource Transformation: The Role of Strategic HRM Capability and Learning Agility in Building Organizational Resilience in the Manufacturing Industry Muhammad Angga Abdulah; Muhamad Ekhsan; Anna Wulandari
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7386

Abstract

Digital transformation has reshaped how manufacturing firms organize work and manage employees. In this setting, resilience depends not only on technology, but also on the capacity of the HR function to align people, skills, and organizational priorities. This study investigates whether Strategic Human Resource Management (HRM) Capability strengthens Organizational Resilience directly and through Learning Agility. The research was conducted among employees of manufacturing companies operating in five industrial areas in West Java: KIIC, EJIP, GIIC, Jababeka Industrial Estate-Cikarang, and MM2100 Industrial Town. Using a quantitative explanatory design, data were collected through a survey of 75 permanent employees selected purposively. Eligible respondents had at least one year of work experience and were involved in work processes affected by digital transformation. The model was tested with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Strategic HRM Capability has a positive and significant relationship with both Organizational Resilience and Learning Agility. Learning Agility also contributes positively and significantly to Organizational Resilience. Nevertheless, its indirect role was not statistically significant, indicating that the influence of Strategic HRM Capability on resilience operates mainly through a direct pathway rather than through Learning Agility. These results suggest that manufacturing firms should place greater emphasis on strategic workforce alignment, digital HR practices, competency development, and adaptive work systems. Strengthening these capabilities can help organizations respond more effectively to technological disruption and uncertainty while maintaining continuity during digital transformation.
A Systematic Literature Review of Methods and Technologies for Detecting Pain in Infants Through Facial Expression Analysis Andrian Reinaldo Crispin; Luwis David Mahendra Aritonang; Marco Alfrino; Claudius Pratama Sitompul; Ivandi F. Simanullang
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7431

Abstract

Pain assessment in infants, particularly neonates, remains a challenging task due to their inability to verbally communicate pain. Therefore, pain evaluation commonly relies on indirect indicators, including facial expressions, crying behavior, and physiological responses. This study aims to review existing methods and technologies for infant pain detection through facial expression analysis using a Systematic Literature Review (SLR) approach based on the PRISMA framework. The review process involved several stages, including identification, screening, eligibility assessment, and inclusion of relevant studies, resulting in 27 articles selected for further analysis. The findings indicate that Deep Learning-based approaches, particularly Convolutional Neural Networks (CNNs), are the most frequently applied techniques for analyzing infant facial expressions in pain detection systems. Furthermore, recent studies have explored multimodal approaches by combining facial expressions with crying sounds and physiological signals to improve detection performance. Despite these advancements, several challenges remain, including limited data availability, lack of standardized public datasets, and difficulties in validating models across different clinical settings. Overall, artificial intelligence-based approaches demonstrate significant potential in supporting more objective and consistent infant pain assessment. This review provides insights into current research trends and future directions for developing reliable pain detection systems to assist healthcare professionals in neonatal care.
Does Customer Satisfaction Mediate the Relationship Between E-Service Quality and Customer Loyalty? myBCA Users Case Nico Cristian
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7463

Abstract

This study examines whether customer satisfaction acts as a mediating variable in the relationship between E-Service Quality (e-SQ) and customer loyalty among myBCA users in Indonesia. The research evaluates four dimensions of e-SQ, consisting of efficiency, fulfillment, system availability, and privacy, to identify how each dimension contributes to user satisfaction and loyalty in mobile banking services. A quantitative survey design was applied, and data were collected through an online questionnaire distributed to myBCA users who met the study criteria. A total of 221 valid responses were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results show that efficiency and fulfillment significantly enhance customer satisfaction, while system availability and privacy do not show significant effects on satisfaction. In contrast, all four e-SQ dimensions have significant positive effects on customer loyalty. Customer satisfaction, however, does not significantly influence customer loyalty and fails to mediate the relationship between e-SQ dimensions and loyalty. These findings suggest that loyalty toward myBCA is driven more by users’ direct evaluation of service performance than by satisfaction as an intervening factor. The “study contributes to digital banking research by demonstrating that” functional service quality may have a stronger direct role in retaining users than satisfaction in the mobile banking context.

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