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Jurnal Manajemen Bisnis Transportasi dan Logistik

jmbtl
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Published by Institut Transportasi dan Logistik Trisakti

ISSN : 23565519 EISSN : 2407635X DOI : 10.54324

Core Subject : Economy, Science, Social, Engineering,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation

The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service Management in Transportation and Logistics Multimodal Transportation Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environment Safety in Transportation and Logistics Transportation Management

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 317 Documents

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Persepsi Penjaga Perlintasan Kereta Terhadap Shift Jaga Di Masa Pandemi Covid-19 Pada Daop 1 Jakarta Dhina Setyo Oktaria
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 1 (2021): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

This study discusses about train traffic and guard shifts in the covid-19 pandemic era whether it affects the perception of the train crossing guard (PJL) performance in the work area. This reseach used quantitative and qualitative method where the questionnaire distributed to the train crossing guard (PJL) in the working area of Daop 1 Jakarta. The result of the study showed that Partial t test of calculated values and tables then the value t calculate > t table where the guard shift (X2) gives a positive influence on perception (Y), while train traffic (X1) has no influence on perception (Y). Simultaneous F test if the value of F calculates > F where F calculates = 15,683 is greater than F table 3.04 meaning that train traffic (X1) and guard shift (X2) simultaneously affect perception (Y) with a value of 14.4%.

Optimalisasi Pembelian Perangkat Jaringan Telekomunikasi Vinny Alifah; Adenan Suhalis
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 1 (2020): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Buana Selaras Globalindo company is a company which focuses on providing telecommunication equipment network. The main problem in this research is to find out how the optimal purchase of telecommunication network equipment at Buana Selaras Globalindo Jakarta company. The purpose of this research is to know the number of optimal purchases, the amount of safety provided, the time when repurchase is carried out, the maximum procurement (maximum inventory) and the total cost telecommunication equipment. The data was taken from field and library. The data was analysed with Economic Order Quantity (EOQ). The result of the analysis and discussion shows that the optimal purchase of OTB equipment is 1.429 units, ODP is 1.676 units, Closure is 1.728 units with four times frequency purchase. The safety stock for OTB equipment is 564 units, ODP is 406 units, Closure is 485 units. The ROP for OTB equipment is 1.402 units, ODP is 1.576 units, Closure is 1.729 units. The maximum inventory for OTB equipment is 1.983 units, ODP is 2,082 units, Closure is 2.213 units. The total inventory cost according to the EOQ method for OTB equipment is USD 1.121.144, ODP is USD 1.901.009, Closure is USD 1.976.334

PELAYANAN PENANGANAN BAGASI UNTUK MENINGKATKAN KEPUASAN PENUMPANG Miskul Firdaus; Andi Nur Eviani
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 1, No 2 (2015): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Every day, PT. Metro Batavia Air is serving more than 170 flights in 42 destinations in Indonesia and outside Indonesia such as Guangzhou, Kuching, Singapore, Dili, Riyadh, and Jeddah. This study is aimed to find out the adjustment level of the service of baggage handling to the customers’ satisfaction of Batavia Air route Makassar-Jakarta in 2011. This study used two methods which are data collection from the field and library research and data analysis using Likert Scale and Cartesius Diagram. The result shows that the mean score of the company’s performance is 3,66 % and the mean score of the interest level of passengers is 4,39 %. The result of the adjustment level of the company’s performance and the interest level of passengers is 83, 37 %. It means Batavia Air serve well and can fulfill the customers’ satisfaction for route Makassar-Jakarta.

Service Quality Terhadap Loyalitas Pelanggan Online Melalui Kepuasan Pelanggan Pengguna Layanan Aplikasi Grab Indriyati Indriyati
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 3 (2020): September
Publisher : Institut Transportasi dan Logistik Trisakti

The purpose of this study is to determine whether Service Quality could increase customer loyalty which in this study shown by Grab service customer satisfaction. This research method used path analysis techniques (path analysis). Path analysis is an extension of regression analysis, to estimate the causal relationship between pre-defined variables. The results of statistical calculations show that the Service Quality variable has a significant effect on the Customer Satisfaction variable with a coefficient value of 0.893 and a significant effect on the Customer Loyalty variable with a coefficient value of 0.204. Moreover, the Customer Satisfaction variable has a significant effect on the Customer Loyalty variable with a coefficient value of 0.668. Based on those results, the Service Quality has a significant effect on Customer Loyalty with a path coefficient of 0.204 and a significant value of 0.000 (sig probability <0.05). The other result of indirect testing effect between the Service Quality on Customer Loyalty through Customer Satisfaction shows the path coefficient of 0.596524 which means the indirect effect is significant. Thus, it could be concluded that the Service Quality could increase Customer Loyalty or act as a mediating variable.

PENGARUH KOMUNIKASI INTERPERSONAL CUSTOMER SERVICE GO-JEK INDONESIA TERHADAP LOYALITAS PELANGGAN DI JABODETABEK Sarah Vania Rizky; Elviera Joelanda Sharinta
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Interpersonal communication is one important aspect for customer service in a company which engaged in services. This research was conducted to observe the influence of interpersonal communication of Go-Jek Indonesia’s customer service on customer loyalty in Jabodetabek and what other factors may come into play to achieve such result. The principle theory used in this research is the theory of interpersonal communication with customer loyalty as the supporting theory. The research method used is the quantitative explanative method, by distributing questionnaires to 100 respondents of Go-Jek Indonesia’s users who have contacted the customer service. This research uses the Likert scale as the measurement scale. From the results of research found the contribution of interpersonal communication of Go-Jek Indonesia’s customer service value equals to 37,3% on customer loyalty in Jabodetabek, with result of regression coefficient value equal to 0,552 and constant value equal to 32,444.Keywords: Interpersonal communication, customer service, customer loyalty

PENYEBAB KETERLAMBATAN PENGIRIMAN BARANG IMPOR PADA CUSTOMER okin ringan purba; jeniffer wanda
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 1, No 1 (2014): September
Publisher : Institut Transportasi dan Logistik Trisakti

There are four problems found when delivering the imported goods and being delayed. First, the manpower problem which is related to the number of employees with a percentage of 71.88%. The second problem is machines (technology and computer systems) with a percentage of 53.33 %. The third is methods which are forecasting with a percentage of 56.25 % and administration (78.13%). The last one is motivation which is known as welfare with 53.13 % of percentage.

Evaluasi Kinerja Layanan Angkutan Umum Pengguna Program OK-OTrip Sinai Handayani; Irani Handalia
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.651

The OK-OTrip program is an integrated public transportation system program launched by the DKI Jakarta Provincial Government that applies low fares with the aim of attracting people to use public transportation more in travel activities. This study aims to see whether the performance of the program is good enough or not, so that in the future steps and policies can be taken that can improve the performance of the program. Public transport service performance subject for the evaluation is from output part, performance assessment conducted toward users instead of operator side. Data is obtained via static & dynamic surveys as well as interviews with Route OK-3 passengers during observation days. Refer to Directorate General of Land Transportation service standard, the analysis result shows service performance of public transport in OK-OTrip Program for South Jakarta region OK-3 Route is quite satisfactory. %. Based on public perceptions of the waiting time, travel time, value of fare, convenience, driver behavior, comfort, safety and cleanliness of the Route OK-3 fleet, it concluded that the quality of public transport services OK-3 Route is very good.The main reason for using OK-3 is due to cheap tariff. According to the research result of OK-OTrip program intention and purpose re conversion of the society favour to use mass-public transport, it is deems successfull as results shown that 83% of respondends owned private vehicle.

Brand Image, Harga dan Ketepatan Waktu Pengiriman Terhadap Keputusan Pembelian Muhammad Haikal Aliftian Nantigiri; Sri Handayani; Veronica Veronica
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.760

This study aims to determine the effect of brand image, price, and timeliness of delivery on purchasing decisions at J&T Express Bekasi branch in 2021. The research method used is quantitative methods and data collection methods using a survey method with a questionnaire. The sampling technique in this study used probability sampling with a simple random sampling approach, using 100 respondents. The test was carried out using the SPSS version 21 program.The result of this study indicates that brand image has a positive and significant influence on purchasing decisions where the results of the partial test show that Ho is rejected and Ha is accepted, meanwhile the price did not have a positive and significant effect on purchasing decisions whereas the results of the partial test show that Ho is accepted. and Ha is rejected, and timeliness of delivery has a positive and significant effect on purchasing decisions where the results of the partial test showed that Ho is rejected and Ha is accepted. As a simultaneous test results showed that brand image, price, and timeliness of delivery have a positive and significant influence on purchasing decisions where the results of the simultaneous test show that Ho is rejected and Ha is accepted. Suggestions given in this study include the company is expected to always improve the quality of service related to company employees in serving consumers and improve the quality of delivery of goods so that there are no delays

Strategi Pemasaran Dalam Upaya Meningkatkan Pelayanan Jasa Pada PT AeroJasa Kargo Tahun 2021 Etgar Ramadhani Pambudi; Mustikasari Mustikasari; Siti Nurhayati; Sarinah Sihombing
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.675

PT Aerojasa Cargo is one of the subsidiaries in the business strategy group of the Garuda Indonesia Group Aerowisata unit which is engaged in transportation, tourism, hospitality, logistics and flight catering services. Tbk. The method used in this research is descriptive qualitative using SWOT analysis. Based on the results of the SWOT analysis, the IFE matrix shows that the strength and weakness factors have a total score of 3.47. This indicates that the condition is in a very strong internal position. Furthermore, the EFE matrix shows that the opportunity and threat factors have a total score of 3.14. This indicates that the Cargo Services business can respond to the opportunities that exist in the right way so as to avoid threats in the industrial market. The quadrant diagram shows that PT Aero Jasa Cargo is in the Growth quadrant where the quadrant is in a very favorable condition. The results of the SO strategy, obtained the strength factor that must be maintained in order to be able to take the existing opportunities, the ST strategy shows that the company must maximize the strength to overcome the existing threats, the WO strategy, take advantage of the existing opportunities by minimizing the company's weaknesses. As well as the WT strategy which requires companies to be able to minimize weaknesses and avoid threats.

Revitalisasi Kompetensi Tenaga Kerja Bongkar Muat di Pelabuhan Cirebon Eka Sukmawati; Johanes O.W Hitalessy; Achmad Hidayat; Muchlis Imanullah Arief
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.758

The purpose of this study was to determine the competence and performance of the loading and unloading workforce to improve loading and unloading services at the Port of Cirebon. The research method uses qualitative methods through Importance Performance Analysis. Data collection techniques are direct observation, in-depth interviews, literature studies, focus group discussions, triangulation, documentation, and participation. The results of the study indicate that the performance of loading and unloading workers at the Port of Cirebon towards efforts to improve performance for unloading workers is currently considered not in accordance with the expectations of the Unloading Workers Cooperative and also service users, while the competencies possessed by unloading workers Loading at the Port of Cirebon has not been fully used to improve performance for the Unloading Workers at the Port of Cirebon, and also the facilities owned by the Port of Cirebon still need to be improved in order to obtain smoothness, speed, security and safety to support the loading and unloading of goods. from and to ships at Cirebon Harbor.

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Abdul Ghafar

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jmbtl@itltrisakti.ac.id

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+628128870663

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jmbtl@itltrisakti.ac.id

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Jl. IPN No.2 Cipinang Besar Selatan Jatinegara, Jakarta Timur 13410

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Kota adm. jakarta timur,

Dki jakarta

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Abdul Ghafar

Contact Email jmbtl@itltrisakti.ac.id

Phone +628128870663

Journal Mail Official jmbtl@itltrisakti.ac.id

Editorial Address Jl. IPN No.2 Cipinang Besar Selatan Jatinegara, Jakarta Timur 13410

Location Kota adm. jakarta timur, Dki jakarta INDONESIA

Abstract

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Abstract

Contact Name
Abdul Ghafar

Contact Email
jmbtl@itltrisakti.ac.id

Phone
+628128870663

Journal Mail Official
jmbtl@itltrisakti.ac.id

Editorial Address
Jl. IPN No.2 Cipinang Besar Selatan Jatinegara, Jakarta Timur 13410

Location
Kota adm. jakarta timur,

Dki jakarta

INDONESIA