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Angelia Putriana
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angel@literasisains.id
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Jl. Bunga Cempaka No. 51D. Medan. Indonesia
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INDONESIA
Jurnal Manajemen
Published by Yayasan Literasi Sains Indonesia
ISSN : 28100484     EISSN : 28098099     DOI : https://doi.org/10.55123/mamen
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
MAMEN adalah Jurnal Manajemen yang diterbitkan 4 (empat) kali dalam setahun, yaitu pada bulan Januari, April, Juli dan Oktober oleh Yayasan Literasi Sains Indonesia. Jurnal ini merupakan jurnal yang dapat akses secara terbuka bagi para Peneliti, Mahasiswa dan Dosen yang ingin mempublikasikan hasil penelitiannya pada bidang Manajemen. Jurnal MAMEN mempublikasikan artikel-artikel kajian empiris dan teoritis dalam bidang manajemen produksi dan operasional, keuangan, pemasaran, sumber daya manusia dan berbagai topik yang relevan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 242 Documents
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Pengaruh Motivasi Kerja dan Kompetensi terhadap Kualitas Layanan Polisi di Sentra Pelayanan Kepolisian Terpadu (SPKT) Polsek Berastagi Bela Maghfira Tarigan; Supriadi, Supriadi
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6108

Abstract

The formulation of the problem in this research what is the effect of work motivation on service quality, what is the effect of competence on service quality, what is the effect of work motivation and competence on service quality at Sentra Pelayanan Kepolisian Terpadu (SPKT) Polsek Berastagi. This research to find out and analyze the effect of work motivation on service quality, to find out and analyze the effect of competence on service quality, to find out and analyze the effect of work motivation and competence on service quality at Sentra Pelayanan Kepolisian Terpadu (SPKT) Polsek Berastagi. The methods used in this research are validity test, reliability test, classical assumption test, linear regression, and hypothesis testing. Data is measured or processed using SPSS, with a sample using a questionnaire distributed to 37 employess at Sentra Pelayanan Kepolisian Terpadu (SPKT) Polsek Berastagi. The results of this research indicate that the variable work motivation effect positive and significant on service quality. The competence variable effect positive and significant on service quality. Variables work motivation and competence effect positive and significant on service quality.
Pengaruh Brand Image terhadap Purchase Intention Dimediasi Oleh Brand Trust pada American Fastfood Dimasa Fenomena Boikot Ketut Sunaryanto; Tika Lestari Noviyanti
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6423

Abstract

The phenomenon of boycott against American Fastfood brands triggered by social issues has become a serious challenge in maintaining consumer Brand Trust and Purchase Intention. This study  aims to examine the influence of Brand Image, Brand Trust and Electronic Word Of Mouth on Purchase Intention during the boycott phenomenon. The research method used in Partial Lesat Square-Structured Equation Modeling (PLS-SEM). The method used in this study is quantitative methoid. The population in this study are customers of American fastfood brands in the Jabodetabek, so to meet the required sample, this study began with the distribution of questionnaires using Google Form. Validity and realiability test were carried out on 170 respondents. The findings in this study prove that the Electronic Word Of Mouth has no effect on Puchase Intention and data analysis shows that consumers exposed to boycott issues tend to have negative perceptions of the brands involved, so that it can damage Brand Image, reduce Brand Trust and ultimately affect Consumer Purchase Intention. The findings of this study contribute to management, especially in the fastfood industry, on the importancw of strengthening Brand Image and building Brand Trust consistently as the main strategy in maintaining Purchase Intention, especially amidst the boycott issue in the digital era. Consumers are now exposed to an overwhelming amount of online information, including reviews, comments, and influencer content. When information is overwhelming and unfiltered, consumers tend to be confused and unable to make decisions, resulting in eWOM losing its effectiveness in influencing purchase intentions.
Efektivitas Penggunaan Modal Kerja pada PT Sepatu Bata Tbk dan PT Primarindo Asia Infrastructure Tbk Periode 2019-2023 M. Astri Yulidar Abbas; Safrullah, Safrullah; Wahyuti, Sri; Mushofa, Ali
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6534

Abstract

This study investigates the effectiveness of working capital utilization at PT Sepatu Bata Tbk (BATA) and PT Primarindo Asia Infrastructure Tbk (BIMA) during the 2019–2023 period. Using a quantitative comparative approach, the research analyzes quarterly financial reports obtained from the Indonesia Stock Exchange. The analysis employs four key ratios: cash turnover, accounts receivable turnover, inventory turnover, and working capital turnover, compared to industry benchmarks. The results reveal that BATA demonstrates superior performance in managing cash and receivables, consistently exceeding the industry standard, while BIMA records lower effectiveness with only sporadic improvements. Both companies, however, perform poorly in inventory management, as indicated by consistently negative turnover values that highlight structural inefficiencies and declining demand in the footwear industry. Working capital turnover also fluctuates considerably: BATA reached extraordinary peaks in 2022–2023 but later recorded negative values, while BIMA persistently showed instability and negative performance after 2021. These findings suggest that effective working capital management is crucial to maintaining liquidity and operational continuity, particularly in industries facing global economic pressures, shifting consumer preferences, and supply chain disruptions. The study contributes to financial management literature by providing empirical evidence on the importance of optimizing working capital strategies to sustain competitiveness in the Indonesian footwear sector.
Pengaruh Kepemimpinan Transformasional terhadap Kinerja Karyawan pada Sektor E-Commerce: Studi Kasus pada Perusahaan Start-up di Kota Palembang Indonesia Maiza Fikri; Fartina Destikarini;  Januar Ida Wibowati; Basron,  Basron; Efniar,  Efniar
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6567

Abstract

This study aims to analyze the influence of transformational leadership on employee performance by considering the role of digital competence in the e-commerce start-up sector in Palembang, Indonesia. Using a quantitative approach, data were obtained through a survey with 120 respondents who are start-up employees in Palembang. Analysis was conducted using validity and reliability tests, one-way ANOVA, and two-way ANOVA to examine the interaction between variables. The results show that transformational leadership has a significant effect on employee performance, with the inspirational motivation dimension as the dominant factor. Digital competence has also been shown to improve performance, especially in the aspects of digital literacy and digital communication, although technology adaptation remains a challenge. Furthermore, the interaction between transformational leadership and digital competence produces a significant synergistic effect, where the combination of high levels of transformational leadership and high digital competence results in the highest average performance. These findings provide practical implications that e-commerce start-ups in Palembang need to integrate transformational leadership training programs with employee digital competence development as a strategy to improve performance and competitiveness. This study enriches the modern leadership literature with empirical evidence from the local Indonesian context.
Evolusi dan Arah Masa Depan Penelitian Model SCOR: Analisis Bibliometric pada Bidang Manajemen Rantai Pasok Maya Permata Sari; Afifah, Afifah; Mega Dwi Septivani; Willson Gustiawan
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6581

Abstract

This research aims to find out current and future research trends regarding supply chain performance measurement methods. Supply chain management is a vital component in the modern retail industry. In the face of fierce competition, retail companies are required to manage their supply chains efficiently in order to meet consumer demand quickly, maintain stock balance, and optimize distribution costs. SCOR is one of the methods commonly used to measure and evaluate supply chain performance. Bibliometric is an analytical approach that uses bibliographic data as an indicator to measure productivity, impact, and relationships between research entities. The two approaches used in this study are Bibliographic coupling and Co-Word Analysis. During June 2025, a search was carried out on the Scopus database and 202 documents were found according to predetermined criteria. Document processing uses the Vosviewer application which shows the visualization of a mesh diagram dividing the document into 4 clusters (red, yellow, green and blue) for analysis with the Bibliographic Coupling method which shows that the research trend on SCOR in the last two decades has focused on the use of SCOR for performance measurement and evaluation, integration of SCOR with other methods for strategy determination.  As for the Co-Word Analysis method, VosViewer groups documents into 3 clusters (red, green, blue) which shows the results that in the future SCOR research can be combined with technology and digitalization to map supply chain processes in order to achieve sustainability goals.
Pengaruh Disiplin Kerja dan Kompensasi terhadap Kinerja Karyawan pada Klinik Tiara Cibinong Kabupaten Bogor Camelia Putri; Eigis Yani Pramularso; Hardani, Hardani
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6617

Abstract

Tiara Clinic in Cibinong, Bogor Regency, is a health service institution that requires good employee performance in order to increase its contribution to the community. To achieve this employee performance, efforts must be made by paying attention to related aspects such as work discipline and employee compensation. This study aims to determine the effect of work discipline and compensation on employee performance at Tiara Clinic Cibinong, Bogor Regency. The study uses a quantitative method with data obtained through questionnaires. The study population includes all 33 employees, with a saturated sampling technique used. The analysis tool used was multiple regression, preceded by a classical assumption test with data processing using SPSS. The results of the study show that work discipline has a positive and significant effect on employee performance, and employee performance is also positively and significantly influenced by compensation. In addition, both of these factors together also have a positive and significant effect on improving employee performance at the Tiara Cibinong Clinic in Bogor Regency.
Peran Motivasi dan Kepuasan Kerja dalam Optimalisasi Kinerja Sumber Daya Manusia pada PT Arat Arta Valuta Heni Kesumayani
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6663

Abstract

In a competitive business landscape, human resources are a primary driver of organizational excellence. This study investigates the influence of work motivation—measured through the fulfillment of physiological needs, security, and self-actualization—on employee performance at PT Arat Arta Valuta, with job satisfaction positioned as a mediating variable. A descriptive quantitative method was employed, collecting primary data through questionnaires from 40 employees. The analysis confirms that work motivation has a significant and direct positive effect on improving performance (assessed based on work quality, timeliness, and attendance). Furthermore, the findings reveal that this influence also operates indirectly through enhanced job satisfaction, which was evaluated based on intrinsic aspects of the work, compensation, promotion opportunities, and interpersonal relationships. The implications of this research affirm that creating a holistic work environment—which integrates the fulfillment of basic needs with recognition and opportunities for self-development—is key to building superior and sustainable performance. Therefore, management is encouraged to shift from an approach focused solely on production means towards a humane and empowering human resource management strategy, where motivation and job satisfaction become central pillars.
Implementasi Etika Bisnis dalam Praktik Usaha Berkelanjutan pada UMKM Mie Jontor Akiw Umar Mansur; Azura, Putri Fadya; Lestari, Anggie Puji; Jelita, Ita; Panggraina, Galuh
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6710

Abstract

This study provides an in-depth examination of the implementation of business ethics in sustainable business practices at Mie Jontor AKIW, a local culinary MSME recognized for its strong commitment to moral, social, and environmental values. Employing a qualitative approach with a case study method, the research highlights the application of ethical business principles such as honesty, transparency, accountability, social responsibility, and environmental stewardship. The findings show that Mie Jontor AKIW practices product information transparency through clear labeling and open communication with customers, maintains consistent food quality without the use of harmful preservatives, treats employees fairly by providing decent wages and a safe work environment, and actively engages in community social initiatives and environmental impact reduction efforts, such as waste management and minimizing single-use plastics. These practices have been proven to foster customer loyalty, build a positive reputation, and strengthen business resilience amid competition and market dynamics. Customer perceptions of the enterprise’s integrity and social responsibility are highly positive, indicating that business ethics is not merely a normative obligation but an effective and value-adding sustainability strategy. The study recommends strengthening the integration between business ethics and sustainability objectives as a strategic foundation for developing MSMEs that are more competitive, adaptive, and resilient in the long term.
Pengaruh Kualitas Pengalaman, Kepercayaan dan Kepuasan terhadap Keterlibatan dan Loyalitas Pelanggan pada Pengguna E-Wallet Natasya Aprilia Ningrum; Yuyus Yudistria
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6758

Abstract

Technological developments have driven innovation in payment systems through e-wallets, which facilitate cashless transactions and increase the popularity of services such as Gopay, Dana, ShopeePay, Ovo, and LinkAja in Indonesia, as well as encouraging service providers to create high value for customers, which in turn increases customer loyalty. This study analyzes the influence of experience quality, trust, and satisfaction on customer engagement and loyalty in the use of e-wallets. A quantitative study using the Structural Equations Model (SEM) method was conducted, focusing on e-wallet users. Data was collected through an online questionnaire using Google Forms with a purposive sampling method, resulting in 110 respondents. Data analysis was processed using SmartPLS4 software. The findings indicate that customer experience quality significantly influences customer trust and satisfaction, which in turn influence customer engagement, and ultimately, customer engagement, trust, and satisfaction positively impact customer loyalty. This study shows that customer experience quality has the greatest influence on trust, satisfaction, engagement, and loyalty toward e-wallets, so companies should prioritize ease of use, speed, security, and personalization of services
Analisis Prioritas Kritis Berbasis Prinsip Pareto dalam Tata Kelola Sumber Daya Penelitian: Strategi Peningkatan Efisiensi dan Efektivitas Riset di STIE Ganesha M. Tafsiruddin; Zainuddin, Zulkifli; A.R, Rasmawati; Nurhakim, Rahman; Aep Saefullah
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6975

Abstract

This study aims to identify the dominant factors affecting the efficiency and effectiveness of research activities at STIE Ganesha through the application of the Pareto Principle. Variations in research performance among teams, particularly in terms of outputs, timeliness, and resource utilization, serve as the foundation for this analysis. A descriptive quantitative method was employed, involving lecturers participating in research and community service grants during 2024–2025. Data were collected through Likert-scale questionnaires, structured interviews, and documentation reviews. The findings reveal that limited research facilities and inefficient use of funds account for 79.6% of research obstacles, while other factors—including team collaboration, time management, institutional support, and research outputs—contribute minimally. These results highlight the need for strategic prioritization in strengthening research infrastructure, improving financial efficiency, and implementing evidence-based research management. The Pareto Principle proves to be an effective decision-making tool for optimizing research resources and developing more targeted and sustainable institutional research policies.

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