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Fitri Apriani
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INDONESIA
Neo Journal of economy and social humanities
Published by International Publisher
ISSN : -     EISSN : 28286480     DOI : https://doi.org/10.56403/nejesh
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
journal principles aimed at publishing scientific works resulting from research, development and literature studies in the field of economics and social humanities, and Scope this journal: Macro and micro economics Accounting, Banking, Taxation, Human Resource Management, Administration Marketing, Transportation Management, Industrial Management, Informatics Management, Public relations, Advertising Communication and Media Management, Social Welfare, Science Public administration, Socio-Political Science, Public policy Tourism
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 169 Documents
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The Influence of Service Quality and Public Trust on Public Satisfaction in Using the Jakevo Application in Pulo Village, South Jakarta City Samsudin; Sarah Suhalya
Neo Journal of economy and social humanities Vol 4 No 1 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i1.305

Abstract

This study aims to analyze the effect of service quality and public trust on public satisfaction in using the Jakevo application in Pulo Village, South Jakarta. The research method used is quantitative descriptive with multiple linear regression analysis techniques. A sample of 52 respondents was selected from the population of Jakevo application users in the period March 2023–March 2024. The results of the study show that service quality has a positive and significant effect of 60.5%, public trust has an effect of 77.5%, and both variables simultaneously affect public satisfaction by 79.5%. These findings reinforce the importance of service quality and trust as determinants of public satisfaction in digital government services.
The Effect of Customer Experience, Product Variation and Customer Satisfaction on Customer Loyalty in Islamic Business Perspective (Study on Customer of PT. Pegadaian CP Tanjung Karang Center) Lilis Jayanti; Zulaikah; Yeni Susanti
Neo Journal of economy and social humanities Vol 4 No 2 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i2.299

Abstract

This study aims to analyze the effect of customer experience, product variation and customer satisfaction on customer loyalty at PT. Pegadaian CP Tanjung Karang Center. This type of research is a quantitative research with descriptive and associative approach. In this study the population used is the customer of PT. Pegadaian CP Tanjung Karang Center. Determination of the sample size is based on the calculation of the slovin method, then the number of samples in this study is 100 respondents. The data collection technique of this study is spread questionnaire. Data analysis tools used in this study using SPSS 25. The results of the study explain that customer experience has a positive and significant effect on customer loyalty. Good experience, honesty, and fairness in Islamic business is able to increase trust and loyalty. Product variations also have a positive and significant effect on loyalty, because they are able to meet the needs of various customers. Customer satisfaction shows a positive and significant influence on loyalty satisfied customers will tend to remain loyal and have ongoing confidence in PT. Pegadaian services. Simultaneously, the three variables together affect customer loyalty positively and significantly. In the Islamic business perspective, transparency, honesty, and trustworthiness are the basis for creating customer satisfaction and loyalty, as well as supporting business sustainability, increasing the trust of the PT. Pegadaian community.
The Influence of Lifestyle, Risk Perception, and Ease of Transaction on the Decision to Use Digital Wallet Payment Method is Reviewed in an Islamic Business Perspective : (A Study on DANA Application Users in Bandar Lampung) Elfany; Zulaikah; Yeni Susanti
Neo Journal of economy and social humanities Vol 4 No 2 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i2.300

Abstract

This study aims to identify “the influence of lifestyle, risk perception and ease of transaction on decisions using digital wallet payment methods reviewed in the perspective of Islamic Business (study on dana application users in Bandar Lampung). This study uses a quantitative approach. The population in this study are users of the application of funds in the city of Bandar Lampung. Obtained the number of samples of 96.04 rounded to 100 respondents by using the formula unknown population and using purposive sampling techniques. Based on the results of research that has been conducted, it shows that lifestyle, risk perception, and ease of transaction partially have a positive and significant effect on decisions using digital wallet payment methods. Lifestyle, risk perception, and ease of transaction simultaneously have a positive and significant effect on the decision to use the digital wallet payment method on DANA application users in Bandar Lampung City.
The Implementation of Educational Operational Funding (BOP) Policy for Enhancing Educational Facilities and Infrastructure at SMKN 60 West Jakarta Erika Radina Sipayung; Ratri Istania; Edy Sutrisno
Neo Journal of economy and social humanities Vol 4 No 2 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i2.304

Abstract

According to Law Number 20 of 2003, education is a conscious and planned effort to create a learning atmosphere and learning process so that students actively develop their potential to have spiritual religious strength, self-control, personality, intelligence, noble morals, and skills needed by themselves, society, nation and state. Every citizen aged 6 (six) years can participate in the compulsory education program. Biaya Operasional Pendidikan (BOP) are the main source of school financing budgeted through the DKI Jakarta Regional Budget. The DKI Jakarta Provincial Government organizes a BOP assistance program for State Education Units. The DKI Jakarta Provincial Government through the BOP fund assistance program must accommodate school needs related to the provision of facilities and infrastructure in education units.  SMKN 60 West Jakarta is the research locus because it is the only Tourism SMKN that has the largest budget for maintaining its facilities and infrastructure in the West Jakarta Education Sub-dept. II Region in the 2023 Fiscal Year and the only SMKN out of a total of 63 SMKNs in DKI Jakarta that received rehabilitation funds for repairs and demolition of school buildings in the 2022 Fiscal Year. Based on these conditions, an analysis of the strategy for implementing the BOP funding policy at  SMKN 60 West Jakarta will be carried out along with the supporting and inhibiting factors for the implementation of the policy. It is hoped that the implementation of the BOP funding policy will be effective, transparent and accountable in educational units, especially at  SMKN 60 West Jakarta.
Unraveling Financial Decision Patterns in Family-Owned Startups under Generational Transition Asrul Jaya; Masruroh; Dharma Widada
Neo Journal of economy and social humanities Vol 4 No 2 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i2.306

Abstract

The intergenerational leadership transition in family-owned startups poses unique challenges in financial decision-making. Unlike established family companies, startups have a more fluid organizational structure and rely on flexibility in dealing with risks and high capital requirements. This study aims to identify patterns of financial decisions during the generational transition process and examine the influence of family dynamics on financial preferences and strategies taken. Using an exploratory qualitative approach, this study was conducted on five family startups in Indonesia that are undergoing a succession process. Data were collected through semi-structured interviews with cross-generational family members involved in finance and leadership functions. The analysis was carried out thematically with a grounded theory approach. The results show that the difference in risk orientation and decision-making horizon between the founding generation and the next generation creates tension as well as opportunities for adaptation. The founding generation tends to maintain internal control and avoid debt, while the new generation is more open to external investors and growth-based financial approaches. This study presents an early model of intergenerational financial dynamics and provides insights for the designers of family-based organizational transition strategies.
Indonesia’s Political Diplomacy in the Resolution of the Russia–Ukraine Conflict Sholihin; Muhammad bin Abu Bakar; Zulhilmi
Neo Journal of economy and social humanities Vol 4 No 2 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i2.317

Abstract

The armed conflict between Russia and Ukraine, which erupted in early 2022, has evolved into a global crisis—triggering food and energy shortages and threatening international geopolitical stability. This far-reaching turmoil has demanded diplomatic engagement from peace-committed nations, including Indonesia. This study aims to examine the role and strategies undertaken by the Indonesian government in responding to the conflict, as well as to uncover any underlying national interests behind its peace initiatives. Using a comprehensive literature review, the findings reveal that Indonesia positioned itself as a dialogue initiator and actively pursued bilateral and multilateral communications with the parties involved. While the diplomacy is officially framed as neutral and aligned with Indonesia’s constitutional mandate for peace, deeper analysis suggests pragmatic motives—such as safeguarding economic stability and bolstering Indonesia’s image as a credible global actor—also influence the peace mission.
Success Factors of Village-Owned Enterprises (Bumdes) in Indonesia Safri; Jumanah; Tati; Bayu Lesmana; Irfan Gunawan; Ratna Sari
Neo Journal of economy and social humanities Vol 4 No 2 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i2.319

Abstract

This study discusses the factors that contribute to the success of Village-Owned Enterprises (BUMDes) as a strategic instrument in village economic development. The study begins with a general portrait of BUMDes in Indonesia that shows variations in performance and sustainability, followed by an explanation of the legal basis for the formation of BUMDes such as Law Number 6 of 2014 concerning Villages which emphasizes the importance of village economic independence. The urgency of establishing BUMDes lies in its ability to optimally manage local potential, increase village original income, and strengthen community participation in development. This study also highlights areas that have succeeded in developing BUMDes, such as in Central Java and Yogyakarta. which demonstrate good practices in village business governance and innovation. The key factors for the success of BUMDes include the availability of adequate capital and financial resources, human resource capacity and leadership quality, the suitability of business units with local village potential, active community participation and stakeholder support, and the implementation of governance and transparency. In addition, adaptive BUMDes management strategies, based on local potential, and upholding the principles of collaboration and professionalism are important aspects in ensuring business sustainability.
Analysis of Operational Management Implementation at Kalbe Farma Tbk Devina Wistiasari; Maria Yosefina Meinadia Sekar Kinanti Aswirawan; Rizki Fadhel Dwipananda
Neo Journal of economy and social humanities Vol 4 No 2 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i2.328

Abstract

This research analyzes the implementation of operational management in PT Kalbe Farma Tbk one of a leading pharmaceutical industry in Indonesia through the strategic location selection. Using a qualitative description approach and secondary data, this study provides a description of the Kalbe Farma’s holistic operational practice, such as integration of supply chain, human resources development, technologies. The company excels in strategic location planning, locating production and distribution centers near transportation nodes and population centers with strong market concentrations to enhance efficiency and minimize the cost of logistics. Yet, the steep rise in land prices and congestion in infrastructure etc, continue to remain as challenges. Kalbe tackles these by using digital inventory systems and strengthening partnerships with the public sector. The results illustrate that there are five key success factors for location strategy: market access, supply chain management, qualified labor force, technological assimilation, and environmentalism. Secondly, in its corporate transformation, Kalbe Farma uses a hub-and-spoke approach to optimize service location and national distribution radii. The strategic operation management such as location planning of Kalbe Farma is able to help to keep the competitive position and satisfy their customer throughout Indonesia. The following findings would provide a benchmark, which would then be of use to other manufacturing and distribution-based companies on how to shape their special rational strategies.
Supervision of the Use of School Operational Assistance (BOS) Funds in State Special Schools (SLB) in South Jakarta City, DKI Jakarta Province Daniyyah Damar Fitriyanti; R. Luki Karunia; Bambang Giyatno
Neo Journal of economy and social humanities Vol 4 No 2 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i2.321

Abstract

The purpose of this study is to analyze the implementation of BOS fund management supervision at SLB Negeri in South Jakarta Administrative City, identify factors that influence the implementation of BOS fund management supervision at SLB Negeri in South Jakarta Administrative City and find out the strategy for BOS fund management supervision at SLB Negeri in South Jakarta Administrative City. The method used in this study is a qualitative research method. The data analysis techniques used in this study are data collection, data reduction, data presentation, and drawing conclusions. The results of this study are that BOS fund supervision at SLB DKI Jakarta Province has been carried out systematically through standard stages, evaluation, comparison, and correction based on the latest regulations and digital reporting. Supervision is supported by education and transparency, but is constrained by the limited number of supervisors, time constraints, and competency gaps. The supervision strategy is carried out through a coaching and sanction approach. In general, supervision has been running well but it needs strengthening of human resources, coordination, and optimization of technology to be more effective and have a maximum impact on improving the quality of special education.
Analysis of the Implementation of Internal Control in the Presentation of Financial Statements Based on SAK ETAP at KSP Kopdit Tuke Jung Emilia Evivivania; Henrikus Herdi; Pipiet Niken Aurelia; Maria Viviana Nurak Lewar
Neo Journal of economy and social humanities Vol 4 No 3 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i3.227

Abstract

This study aims to determine the application of internal control in the presentation of financial statements based on SAK ETAP at KSP Kopdit Tuke Jung. This type of research uses a qualitative descriptive approach. Data analysis is carried out by organizing data, describing it into units, synthesizing, organizing it into patterns, choosing which ones are important and what will be learned, and making conclusions that can be told to others—the application of internal control in the presentation of financial statements based on SAK ETAP on KSP. Kopdit Tuke Jung has not been implemented properly. Analysis of the implementation of internal control in the presentation of financial statements based on SAK ETAP conducted on KSP. Kopdit Tuke Jung related to the control environment, risk interpretation, control activities, information and communication, and monitoring are quite effective. However, there are still some weaknesses, especially in the aspect of mastering the technical mastery of financial reporting according to SAK ETAP.

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