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INDONESIA
Jurnal Indonesia Sosial Sains
ISSN : 27236595     EISSN : 27236692     DOI : 10.36418
The Jurnal Indonesia Sosial Sains is a scientific journal in the form of research and can be accessed openly. This journal is published once a month by CV. Publikasi Indonesia. The Jurnal Indonesia Sosial Sains provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the journal that can be empirically examined. The journal publishes research articles covering all aspects of social sciences, ranging from Management, Economics, Culture, Law, Geography, and Education that belong to the social context. Published articles are from critical and comprehensive research, studies or scientific studies on important and current issues or reviews of scientific books.
Articles 2,486 Documents
The Influence of Service Quality and Brand Image on Customer Loyalty with Company Reputation as a Mediating Variable at Starbucks Indonesia Wulansari, Triningsih; Arief, Mts.; Poernomo , Henry
Jurnal Indonesia Sosial Sains Vol. 6 No. 5 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i5.1718

Abstract

This study aims to analyze the influence of service quality and brand image on customer loyalty with corporate reputation as a mediating variable at Starbucks Indonesia. The food and beverage industry, particularly the coffee shop business, faces significant challenges in maintaining customer loyalty amidst increasingly intense competition in the post-Covid-19 pandemic era and the Middle East conflict. Starbucks Indonesia, as one of the leading international coffee shop chains, needs to implement adaptive marketing strategies to maintain market position and customer loyalty. This research employs a quantitative method with a survey approach. Data were collected through questionnaires distributed to Starbucks customers in the Jakarta area, with samples selected using purposive sampling. The main variables in this study include service quality (responsiveness, reliability, empathy), brand image, corporate reputation, and customer loyalty. Data analysis was conducted using the Partial Least Squares (PLS) method to evaluate direct and indirect relationships among these variables. The results of the study indicate that service quality has a positive and significant effect on corporate reputation. Similarly, brand image also has a positive and significant influence on corporate reputation. Corporate reputation, in turn, positively contributes to customer loyalty. However, there is a direct negative relationship between service quality and customer loyalty, indicating that customer loyalty is not solely determined by service quality but also by corporate reputation as a mediating factor. Additionally, brand image has both direct and indirect positive effects on customer loyalty through corporate reputation
Analysis of Indonesia's Electrical Energy Security Based on Aspects of Availability, Accessibility, Acceptability, and Affordability Ginanjar, Gigin; Lisapaly, Leonard
Jurnal Indonesia Sosial Sains Vol. 6 No. 5 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i5.1719

Abstract

The increasing demand for electrical energy in Indonesia, driven by rapid economic growth, necessitates a comprehensive evaluation of the country’s electrical energy security across four critical aspects: availability, accessibility, acceptability, and affordability. Despite significant expansion in power generation capacity, with coal-fired plants still dominating the energy mix, environmental concerns regarding emissions pose major challenges to sustainability. This study aims to analyze Indonesia’s electrical energy security by quantitatively assessing 20 key indicators from 2008 to 2023 and projecting trends to 2030 and 2045. Employing data normalization and a rhombus area graphical model, the research integrates multi-dimensional data to provide a holistic security index. Results reveal improvements in availability, accessibility, and affordability over time, but acceptability declines due to rising greenhouse gas emissions, underscoring the environmental trade-offs of fossil fuel reliance. The findings highlight the urgent need for policy and technological interventions such as expanding renewable energy, implementing Carbon Capture and Storage (CCS) technologies, and promoting electrification of industrial and transport sectors. This study offers crucial insights for policymakers and stakeholders to balance energy growth with environmental sustainability, guiding Indonesia towards a secure and cleaner energy future.
The Influence of Service Quality, Tax Collection Strategies and Tax Sanctions on Taxpayers' Compliance in Paying PBB-P2 Berliani, Fikro; Wahyuningsih, Marwa Putri Eka; Rizkiah, Shiva; Mahariza, Atika; Ambarwati, Ambarwati
Jurnal Indonesia Sosial Sains Vol. 6 No. 5 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i5.1720

Abstract

The purpose of this study is to determine the influence of service quality, tax collection strategies and tax sanctions on taxpayers' compliance in paying PBB-P2. The data collection technique in this study was by distributing questionnaires containing questions with alternative answers available to land and building taxpayers (PBB-P2) in Bekasi City. The sample used in the study consisted of 60 respondents. The data analysis method used was multiple liner regression analysis, research data processing was carried out using the SPSS software model version 27. The results showed that the variable of the influence of service quality obtained a t-calculated value of 2.083 > t-table of 2.002. This shows that the influence of service quality has a positive and significant effect on taxpayer compliance. The tax collection strategy obtained a t-calculated value of 0.649 < t-table of 2.002 t-calculated values was smaller than the t-table, it means that the test results showed no significant difference stating that there was no average difference between the two groups received this indicates that the tax collection strategy of the data obtained did not provide enough evidence to reject the null hypothesis at the specified confidence level On taxpayer compliance and tax sanctions, a T-Calculation value of 6,577 > T-table of 2,002 was obtained. This shows that tax sanctions have a positive and significant effect on taxpayer compliance.  
Kutai Kartanegara LPPL 100.6 Fm Government Radio Communication Strategy in Maintaining Its Existence Fahrezy, Mohammad Irgi Hafizh; Rohmah, Ainun Ni’matu; Sucipta, Johantan Alfando Wikandana; Kristian, Dony
Jurnal Indonesia Sosial Sains Vol. 6 No. 5 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i5.1721

Abstract

This study investigates the communication strategy of Kutai Kartanegara Government Radio as a Local Public Broadcasting Institution 100.6 FM in maintaining its existence. Against the backdrop of technological advances that have given rise to new media offering flexibility and fierce competition in the radio industry, this study aims to understand how radio broadcasting institutions maintain their existence amidst the presence of new media and competition between radio industries. The researcher used a descriptive qualitative research method with a Case Study approach through interviews, observations, and documentation. The results of the study indicate that Kutai Kartanegara Government Radio forms a structure, conducts surveys to improve the quality of broadcasting programs and adjusts to listener preferences, The planning stage involves setting clear goals for digital transformation, listener segmentation, content adjustment, In the implementation carried out displaying special programs, and interactive, in routine evaluations carried out to review the effectiveness of the program and see from the listener's response. reporting is made routinely and in writing and becomes the basis for future decision making. From the results of the discussion, it can be concluded that the communication strategy carried out by Kutai Kartanegara Government Radio applies the stages of communication strategy according to Hafied Cangara, namely research, planning, implementation, evaluation, and reporting and applies the Boundary Spanning Theory in several stages.
Symbolic Interaction as a Communication Strategy to Increase the Competitiveness of Job Applicants in the Context of Corporate Communication Riandia Paramitha, Ni Ajeng; Noer , Mochammad Kresna
Jurnal Indonesia Sosial Sains Vol. 6 No. 5 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i5.1722

Abstract

Corporate communication plays a vital role in shaping organizational image and attracting talent, with digital platforms increasingly used in recruitment. Curriculum Vitae (CVs) and portfolios serve as crucial communication tools reflecting professional identity, yet CVs often fail to convey personality or in-depth expertise. This study aims to analyze how the integration of CVs and portfolios can increase applicant competitiveness in job selection by examining the perceptions of users (employers) and HR, through the lens of Goffman's Symbolic Communication Theory and DeVito's Interpersonal Communication Theory. Employing a qualitative approach with a case study method, data was collected through in-depth interviews with employees, users, and HR involved in the selection process, supplemented by analysis of CV and portfolio documents. A well-structured CV attracts initial HR attention, while an informative, narrative portfolio provides concrete evidence of skills, especially for roles requiring visual proof of work. Both act as communication symbols reflecting an individual's values and competencies, with interview communication effectiveness influenced by adaptability and storytelling. This research provides insights for companies and HR to improve recruitment effectiveness and for applicants to optimize digital CV and portfolio integration, highlighting the importance of balancing professionalism with authenticity.
EVALUATION OF MEDICAL CHECK-UP (MCU) SERVICES WITH INFORMATION SYSTEMS AT PERMATA CIBUBUR HOSPITAL Yuliastuti, Kun; Bashabih, Masyitoh
Jurnal Indonesia Sosial Sains Vol. 6 No. 6 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i6.1723

Abstract

Evaluation of Medical Check Up (MCU) services with the implementation of information systems in hospitals is very important to identify the effectiveness and efficiency of the system used in the health services process. This study aims to evaluate various aspects of the implementation of information systems in MCU services, including the speed and efficiency of services, data integration, user satisfaction (patients and medical personnel), and the level of patient data security. The method used in this study is a qualitative approach with in-dept interview, direct observatio, and document analysis. Interview were conducted involving 30 informants, namely 4 general practitioners, 1 spesialist doctor, 5 health staff, 5 Medical Check Up nurses, 5 management, 5 administrative officer, and 5 participants who have undergone MCU. The results of the study indicate that the implementation of information systems in MCU serviceshas accelerated the administration process and increased the accuracy of patient data management. However, several technical obstacles, such as registration problems and suboptimal system integration., are still obstaclesin the implementation of services. In addition, although patients are satisfied with the ease of access to informationthrough the online portal, some of them feel that they do not fully understand the use ofthe system. Based on these findings, it is recommended to improve staff training, create integration between information systems with laboratories, radiology and strengthen the security of patient medical data. This research is expected to provide insight into development and improvement of information systems in MCU services in Permata Cibubur hospital to achieve more efficient, safe and quality services.
Analysis of Car Parking Space Capacity at Banjarnegara Culinary Center Anggriawan, Eri; Nardiansyah, Afrie
Jurnal Indonesia Sosial Sains Vol. 6 No. 5 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i5.1724

Abstract

Banjarnegara’s culinary center, a hub for MSME growth, faces parking inefficiencies due to inadequate planning, risking visitor discomfort and revenue loss. Despite regional infrastructure investments, parking capacity remains unstudied for future scalability. This research analyzes current parking capacity, evaluates user satisfaction, and designs an optimized layout to address projected demand. Field observations (17–23 February 2025) tracked vehicle volume, accumulation, and duration, while surveys (325 respondents) assessed safety/satisfaction. Data were analyzed using SRP metrics, SPSS validity/reliability tests, and AutoCAD simulations for parking patterns. The existing 18-SRP capacity was overwhelmed (peak: 28 vehicles, index: 150%). A 90° angled layout increased capacity to 22 SRPs. Surveys confirmed validity (r-calculated > r-table) and reliability (α=0.936), with 60% of respondents citing inadequate space. Projections show capacity deficits by 2028. Urgent adoption of the 90° pattern and tech-based solutions (e.g., sensors) is recommended to align with Banjarnegara’s e-parking policies and support sustainable tourism growth.
The Subdistrict Head Duties and the Delegation of Some of the Regent’s Authority Implementation at Sangasanga Subdistrict, Kutai Kartanegara Regency Sugiansyah, Muliady; Apriani, Fajar; Susilo Utomo , Heryono
Jurnal Indonesia Sosial Sains Vol. 6 No. 5 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i5.1726

Abstract

The delegation of the Regent’s authority to Subdistrict Heads under Law No. 23/2014 and Regent’s Decree No. 247/2021 aims to enhance local governance and public service efficiency in Kutai Kartanegara Regency. However, implementation challenges persist. This study examines the execution of delegated authority in Sangasanga Subdistrict, identifying supporting and inhibiting factors. A qualitative case study was conducted using Edwards III’s policy implementation model (communication, resources, disposition, bureaucratic structure). Data were collected via interviews, observation, and documentation from Subdistrict officials and village heads, analyzed through interactive qualitative analysis. While communication and coordination were effective, key obstacles included inadequate human resources (e.g., untrained staff), delayed infrastructure (e.g., ID card printers), limited budgets, and complex administrative procedures. Supporting factors included strong inter-governmental collaboration and administrative streamlining. The study underscores the need for targeted capacity-building, budget reallocation, and simplified procedures to optimize decentralization. It contributes to the discourse on local governance by highlighting the gap between policy design and grassroots implementation.
The Influence of Situational Leadership Style on Teacher Performance (Case Study at Smk Cahaya Surya) Puspitaningrum, Yuliawati; Syahidin, Aris; Santyo, Debby
Jurnal Indonesia Sosial Sains Vol. 6 No. 5 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i5.1727

Abstract

Teacher performance is pivotal in education quality, yet challenges like unsupportive work environments and inconsistent leadership persist at SMK Cahaya Surya Kediri. Prior studies emphasize leadership’s role but lack focus on situational adaptability in vocational schools. This study analyzes the influence of situational leadership style on teacher performance, addressing gaps in context-specific leadership effectiveness. A quantitative approach was employed with 80 teachers sampled via convenience sampling. Data were collected through questionnaires and analyzed using Likert scales, validity/reliability tests, and multiple linear regression. Situational leadership significantly enhances teacher performance (beta = 39.4%, *p* < 0.05), with participatory behaviors (mean = 4.02) being most effective. The work environment’s moderating role was identified as a secondary factor. Principals should adopt adaptive leadership strategies to optimize teacher performance. Future research could explore longitudinal effects or integrate transformational leadership for broader applicability.
Literature Review: Psychological Therapy in People with Schizophrenia Putri, Shierlyana Agna; Lestari, Made Diah
Jurnal Indonesia Sosial Sains Vol. 6 No. 6 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i6.1728

Abstract

Schizophrenia is a severe mental disorder that impacts thoughts, emotions, and behavior, and psychological therapy plays a crucial role in managing symptoms, enhancing quality of life, and supporting recovery. The purpose of this study was to explore various psychological therapy intervention approaches that are effective in treating schizophrenia. The research method used was a narrative literature review of articles found in the Google Scholar database. The results of this study show that there are more than five effective therapies used in schizophrenia patients. Overall, this study shows that cognitive remediation, or cognitive remediation, is a highly effective therapist-assisted intervention that aims to improve the cognitive functioning of individuals with schizophrenia, especially with regard to memory, attention, and problem-solving skills. The goal of cognitive remediation is to improve and strengthen impaired cognitive functioning in people suffering from mental health problems, such as schizophrenia

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