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INDONESIA
Indonesian Journal of Applied and Industrial Sciences (ESA)
Published by PT FORMOSA CENDEKIA GLOBAL
ISSN : -     EISSN : 29855055     DOI : https://doi.org/10.55927/esa.v2i1
Core Subject : Economy, Science, Education, Social, Engineering,
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences
Indonesian Journal of Applied and Industrial Sciences (ESA) is a scientific journal published six times a year (January, March, May, July, September, and November). Indonesian Journal of Applied and Industrial Sciences (ESA) publishes original research results related to research in the field of natural and social science, covering a wide range of topics written in the field of business, economics, psychology, computer science, operational managemen
Arjuna Subject : Umum - Umum
Articles 139 Documents
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The Influence of Leadership and Coordination on Employee Performance at Bali Bird Park, Gianyar Regency Ni Kadek Ari Santi; Ni Made Tirtawati; Ida Bagus Gede Agung Widana
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v4i1.12168

Abstract

Employee performance is a crucial factor in achieving a company's success because of its strong relationship to employee productivity. Work time discipline at Bali Bird Park is an indication of low employee performance. Coordination that is not yet optimal between leaders and employees, lack of direction and attention from leaders to the division of work and low cooperation between employees creates a bad image. This study aims to determine the effect of leadership and coordination on employee performance. Research data were obtained through a survey of all 86 employees. Data analysis was carried out using SPSS with Multiple Linear Regression Test, Classical Assumption Test and Determination Coefficient Test. It was found that the leadership variable positively and significantly influenced 6.0836% of employee performance. The coordination variable positively and significantly influenced 21.864% of employee performance. Simultaneously, the leadership and coordination variables positively and significantly influenced employee performance by 27.8%.
The Role of Tour Guide in Preventing Deviant Behavior of Foreign Tourists in Bali I Gede Ngurah Primanda S Rahadiarta; Ni Luh Dea Enjelita; Ni Komang Putri Widiantari
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v4i1.12171

Abstract

Deviant behaviour refers to actions that violate the norms, values of the local culture and society. The study employs a qualitative approach, using interviews, questionnaires, observations, and document analysis to collect data from various stakeholders, including government, tourism associations, tour guides, and foreign tourists. The study finds that tour guides play a crucial role in providing accurate information and education about the destinations and the expected behaviours of tourists. However, many foreign tourists prefer traveling without tour guides due to financial, personal, or informational reasons. The study suggests that the role of tour guides needs to be supported by other parties, such as the government, law enforcement, and the community, to ensure the quality and sustainability of tourism in Bali.
The Influence of Service Quality on Customer Satisfaction at The Ritz-Carlton Bali Hotel I Ketut Andika Putra Laksana; Ida Ayu Kalpikawati; Ni Luh Ketut Sri Sulistyawati
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v4i1.12181

Abstract

This study is intended to be able to evaluate the influence of service quality on customer satisfaction. A total of 100 respondents were presented as samples using purposive sampling techniques. The data used are quantitative data on service quality and customer satisfaction. The results of the analysis show the presence of a positive influence and its significance between (x) and (y), with t count greater than t table (13.272> 1.984) and its significance level is smaller than α (0.001 <0.05). Therefore, it can be concluded that service has a positive impact and its significance is apparent on customer satisfaction at The Ritz-Carlton, Bali.
The Influence of Work Discipline on Employee Performance at Adiwana Bisma Ubud Hotel Made Ryan Sujirmantara; Irene Hanna H. Sihombing; Ni Made Suastini
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v4i1.12182

Abstract

This study aims to determine the effect of work discipline on the performance of Adiwana Bisma Hotel employees analyzed using the Statistical Program for Social Science (SPSS). The type of data needed by researchers is quantitative data with an experimental research approach. This survey involved 42 employees, supervisors, and managers. This study took a sample of 42 people. Data were collected through questionnaires and assessed for validity, reliability, classical assumption tests, and basic linear regression. At the Adiwana Bisma Ubud Hotel, work discipline significantly improves staff performance.
Visitor Perceptions of the 14th Makardhi Job Fair in 2023 at the Bali Tourism Polytechnic Putu Adhe Rama Hendrawan; Indah Kusumarini; I Gede Sumadi
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v4i1.12224

Abstract

The 14th Makardhi job fair at Bali Tourism Polytechnic aims to facilitate meetings between companies in the hospitality sector and job seekers. This study aims to evaluate visitor perceptions of the implementation of the 14th Makardhi job fair in 2023. The theory of six event dimensions by Silvers (2004) was used in this study, including anticipation, arrival, activity, atmosphere, appetite, and amenities. Data were collected through interviews, documentation studies, and questionnaires using the purposive sampling method to 102 respondents, and the data were tabulated, tested for validity and reliability, and processed using the Weight Mean Score method for each event dimension. The results showed that visitor perceptions of the 14th Makardhi job fair got an average score of 3.98 (Good). The highest value was obtained in the anticipation dimension with a value of 4.32 (Very Good), while the lowest values ​​were obtained in the atmosphere (3.64) and amenities (3.62) dimensions, which were included in the "Good" category. These results indicate that visitors greatly appreciate the anticipation aspect, while the atmosphere and amenities aspects need to be improved in quality. It is expected that the committee and campus will work together to maintain the excellent anticipation aspect, as well as improve the quality of the atmosphere and amenities which are expected to be more effective in attracting and facilitating the comfort of job seekers and providing a more satisfying experience for all parties involved in the job fair exhibition at the Bali Tourism Polytechnic, precisely at the Joop Ave Hall in the future.
Instagram Social Media Marketing Communication Strategy in Increasing Sales at Malaika Wedding Planner (Approach Based on AIDA Model) Ni Kadek Adela Amanda Putri; Luh Putu Citrawati; Ketut Arjaya
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v4i1.12231

Abstract

This study aims to determine the Instagram social media marketing communication strategy at Malaika Wedding Planner. The research method used is descriptive qualitative with data collection techniques carried out through interviews, observations, and documentation. The informants interviewed consisted of business owners, social media marketing, and clients of Malaika Wedding Planner. The results of the study show that Malaika Wedding Planner uses a digital marketing communication strategy through Instagram that is based on the AIDA model. The application of the AIDA model marketing communication strategy is able to convert prospective brides and grooms into clients, thereby increasing sales at Malaika Wedding Planner. Thus, this study provides several important implications for other wedding organizer entrepreneurs. First, this study shows that Instagram social media can be an effective platform for increasing sales. Second, this study provides an example of the application of the AIDA model in a digital marketing communication strategy.
Consumer Perception of Sangjit Service Quality at Boosthampers Organizer Denpasar Ni Luh Natalia Nephoye; I Nengah Wirata; Luh Putu Citrawati
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v4i1.12233

Abstract

This study was conducted to determine how consumers perceive the quality of Sangjit service at Boosthampers Organizer Denpasar. This study uses five-dimensional analysis techniques of service quality and IPA as a reference and is a quantitative descriptive study. The results of the analysis show that consumer perceptions of service quality at Boosthampers get an average assessment based on performance of 3.67 with a good category while for assessments based on expectations, the average is 4.62. Based on the servqual gap method assessment, the level of conformity between expectations and reality is obtained at -0.95. This means that the level of consumer satisfaction is not optimal for the quality of Boosthampers Sangjit Organizer service. Based on the Cartesian diagram analysis, Boosthampers Sangjit Organizer should focus on the first quadrant (A), because in this quadrant, there are service attributes that are very important to consumers, but their performance is still low.
The Role of Academic Supervision in Enhancing Teachers’ Pedagogical Competence: A Case Study of South Aceh Satria, Heri; Niswanto, Niswanto; Ismail, Ismail
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v4i1.12353

Abstract

This study investigates the role of academic supervision in enhancing teachers' pedagogical competence in South Aceh, focusing on the supervision practices of school principals and their impact on teacher development. Using a qualitative case study approach, data were collected through interviews, observations, and document analysis from six participants, including school principals, vice principals, and senior teachers. The findings reveal that effective academic supervision contributes to significant improvements in teaching practices, particularly when feedback and follow-up mechanisms are well-structured. Key themes emerging from the data include supervision planning, pedagogical improvement, challenges in supervision, and follow-up practices. However, the study also highlights several challenges, including time constraints, lack of resources, and insufficient training for principals, which hinder the effectiveness of supervision. Additionally, technological limitations in rural schools exacerbate these challenges. Despite these barriers, participants emphasized the importance of continuous supervision and personalized feedback in driving teacher improvement. This research contributes to the understanding of academic supervision in resource-limited settings, offering practical recommendations for improving the supervision process. These include enhanced training for school leaders, better resource allocation, and the integration of technology into the supervision process. Future research should explore long-term impacts of supervision on teaching outcomes and strategies for overcoming the identified challenges in broader educational contexts.
The Implementation of Managerial Competence of School Principals in Improving the Quality Culture of Public High Schools in West Aceh Umar, Ferryzal; Niswanto, Niswanto; Ismail, Ismail
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v4i1.12672

Abstract

The managerial competence of school principals plays a key role in creating and maintaining a quality culture in schools. In education, a quality culture is the collective commitment of all school members to consistently achieve and maintain high standards. This study aims to describe the implementation of school principals' managerial competence in improving school quality. A qualitative approach with a descriptive method was used. The subjects were 5 principals and 20 teachers from public high schools in West Aceh. Data collection techniques included interviews and observations. The study concluded that: 1) Principals involve teachers in school planning and management, fostering an organizational culture through collaboration, good communication, and teacher empowerment. Resources are managed transparently and accountably. Regular supervision ensures effective program implementation. 2) The quality culture is reflected in the principal's role as a manager, creating a conducive learning environment with adequate facilities and enforcing discipline to ensure a high-quality learning atmosphere. 3) Obstacles include limited resources, lack of student interest, maintaining teacher and parent cooperation, time constraints, and low school motivation in implementing a quality culture.

Page 14 of 14 | Total Record : 139

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