cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Ignatius Erik Sapta Yanuar
Contact Email
erik@urindo.ac.id
Phone
+6285811048965
Journal Mail Official
joaf@urindo.ac.id
Editorial Address
Jl Bambu Apus I no 3 Cipayung Jakarta Timu 13890
Location
Kota adm. jakarta timur,
Dki jakarta
INDONESIA
Journal of Ageing And Family
Published by Universitas Respati Indonesia
ISSN : 30263409     EISSN : 28090373     DOI : https://doi.org/10.52643/joaf.v2i1
Core Subject : Health, Science,
Health Professions Medicine & Pharmacology Neuroscience Nursing Public Health
Journal of Aging and Family mengeksplorasi hubungan yang kompleks dan dinamis antara Aging dan Kesehatan terkait isu keluarga. Menyajikan pandangan dan perspektif dari berbagai disiplin ilmu, antara lain Kesehatan, Demografi, Gizi, Psikologi, Kesehatan Masyarakat, Epidemiologi, Pelayanan Kesehatan, Sosiologi, Pertanian, Bisnis dan Teknolog
Arjuna Subject : Biokimia, Genetika dan Biologi Molekuler - Penuaan
Articles 72 Documents
 3   4   5   6   7 
The Influence of Workload, Work Environment, and Work Ethic on Service Quality at BaliMed Karangasem Hospital Dicky, Dicky; Nugraha, Susiana; Isabella, Karlina; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6871

Abstract

The quality of service in hospitals is one of the important factors that influences patient satisfaction and hospital operational efficiency. Workload, work environment, and work ethic are factors that can influence the quality of services provided by health workers. Excessive workload can cause stress and fatigue, while a supportive work environment and good work ethic can increase employee motivation and performance. This study aims to analyze the influence of workload, work environment, and work ethic on the quality of service at BaliMed Karangasem Hospital. The method used was analysis using primary data obtained through questionnaires distributed to 122 respondents, consisting of nurses and midwives. The analysis used includes univariate, bivariate, and multivariate analysis. The research results showed that the majority of respondents had a high workload (78.7%), a good work environment (75.4%), a good work ethic (86.1%), and good service quality (76.2%). In multivariate analysis, workload (AOR=7.271, p=0.006) and work ethic (AOR=7.243, p=0.002) were found to have a significant influence on service quality, while work environment did not have a significant influence. The results of this research suggest that hospitals pay attention to managing workloads in a more balanced manner and support increasing work ethics to improve the quality of services provided to patients. Future research is recommended to explore other factors that can influence service quality, such as management support and skills training. Keywords: Workload, Work Environment, Work Ethics, Service Quality, Hospital
Analysis Of Electronic Medical Record Implementation To Improve Service Quality At Uki General Hospital Hardyanti, Ilyana Prasetya; Rahardjo, Tri Budi W.; Hutapea, Fresley; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6862

Abstract

Background: The development of information technology in the health sector encourages the implementation of Electronic Medical Records (EMR) to improve the efficiency and quality of hospital services. UKI General Hospital has implemented EMR, but still faces technical and operational challenges that hinder system optimization. Objective: This study aims to analyze the implementation of EMR at UKI General Hospital and evaluate its impact on the quality of hospital services. Method: The study used a mixed-method approach with data collection techniques through questionnaires, interviews, and quantitative and qualitative data analysis. The sample consisted of health workers and administrative staff involved in the use of EMR. Results: The results of the study indicate that the implementation of EMR has increased efficiency in patient data management, but there are still obstacles such as limited infrastructure, lack of HR training, and difficulties in adapting to technology. Conclusion: The implementation of EMR contributes to improving the quality of hospital services, but improvements are still needed in technical aspects and HR readiness. Suggestion: Improvements in infrastructure, medical personnel training, and strategic policies are needed to support more effective implementation of EMR. Keywords: Electronic Medical Records, Service Quality, Hospital, Digitalization
Analysis Of Factors Causing Burnout At Karya Medika Hospital, Bantar Gebang, Bekasi In 2024 Hanum, Nida Najibah; Ulfa, Laila; Nugraha, Susiana; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6867

Abstract

Burnout is a condition of physical or mental and emotional exhaustion. Demands towards quality for health services are required to be addressed with improvement of the healthiness of the healthcare workers. Every healthcare professional who experienced burnout can be identified by acknowledging a decreased performance in providing health services. This research aims to identify the correlation between age, genders, years of services, years of education, type of work, work satisfaction, pay satisfaction and leadership qualities towards burnout. Method of research used quantitative approaches with cross-sectional design. 217 total respondents population are sampled to 165 respondents. Instruments utilized are MBI, MSQ, PSQ, and MLQ with language translation method of back translation. Data analysed using multiple logistic regression. Results of this research are 48% health workers are in high degree burnout, while the rest 51% are low degree burnout. Following the parameters determined are ≤ 30 years (59%), male genders (47%), years of services >2 years (47%), years of education >15 years (46%), health professionals (57%), work satisfaction (55%), salary satisfaction (58%), effective leadership style (59%) are higher chances to be in a burnout condition. The result of multivariate analysis shows that there are 2 most affecting variables towards burnout; >30 years (p=0.011, OR = 0.406) and effective leadership quality (p=0.031, OR=0.400). Conclusion of this research shows that >30 years and effective leadership style are the protective factors of how employees stated in burnout condition. Hospital is suggested to accommodate this by implementing stress management programs and work-life balance and provide training of leadership qualities to create more healthy working environments and reduce the chance of having burnout. Keyword: burnout, hospital, age, leadership style
Referral Acceptance System For Patients With Non-Communicable Diseases Of The Elderly In The Tough Doctor Program To Rsud Haji Abdoel Madjid Batoe Taqwin, Ahmad; Kidrawati, Atik; Nurhayati, Nurhayati; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6858

Abstract

Non-communicable diseases are chronic illnesses such as hypertension, diabetes mellitus, heart disease, and stroke. This study aims to analyze the challenges in the referral acceptance system for elderly NCD patients within the Tangguh Doctor Program at RSUD Haji Abdoel Madjid Batoe. This qualitative research was conducted at RSUD Haji Abdoel Madjid Batoe. The informants consisted of the Acting Head of the Batang Hari District Health Office, Sub-coordinator of Primary Health Services, representatives from BPJSKesehatan Batang Hari, representatives from RSUD Haji Abdoel Madjid Batoe, representatives from Bapperida of Batang Hari Regency, elderly NCD patients, Doctors (Tangguh Doctor Team), and staff of the TPPRJ at RSUD Haji Abdoel Madjid Batoe. Data collection used document review, in-depth interviews, and FGDs. The research findings indicate that each region has 1 Tangguh Doctor Team. The funding (Money) comes from APBD. Materials include stationery, medical devices, proof sheets and visit logbooks, visit registration books, and referral sheets. There is an existing SOP (Method). The equipment (Machine) includes a vehicle, but laptops/tablets and the Integrated Referral Information System (SISRUTE) are not yet available. The target (Market) is elderly patients with NCDs. The process involves the doctor determining the need for referral, the team taking the patient to the primary health center (puskesmas), and ensuring the patient receives care. The system's output issuboptimal, impacting efficiency and effectiveness. The primary cause is the team's lack of SISRUTE integration with P-Care for printing referrals. The main recommendation is the development of SISRUTE for Tangguh Doctors. Referral acceptance to RSUD Hamba is suboptimal due to the absence of SISRUTE- P-Care integration. It is suggested to develop a digital referral application to eliminate the need for patients to visit the primary health center for referral letters. This application should be connected with P-Care BPJS and SISRUTE. Keywords: System, Referral, Non-Communicable Diseases, Elderly
Marketing Strategy Analysis Of Health Services For Bpjs Participants At Aliyah 2 Hospital Kendari City Nurdin, Ishmah Farah Adiba; Sulistiyowati, Yeny; Aminingsih, Purwanti; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6872

Abstract

Background: Aliyah 2 Hospital in Kendari City faces challenges in improving BPJS services amidst competition, so marketing strategies are key to improving service quality, patient satisfaction, and competitiveness. Objective: This study aims to analyze the marketing strategies implemented by Aliyah 2 Hospital in improving health services for BPJS participants, and to identify factors that influence its success. Method: This study uses a mixed-method with quantitative data from BPJS patient questionnaires and qualitative data from interviews with management and marketing staff. The analysis was conducted using SPSS 26 through validity, reliability, and multiple linear regression tests. Results: Marketing strategies such as social media, service promotion, and improving service quality have a positive impact on BPJS patient satisfaction and visits, although they are still constrained by budget, experts, and service convenience. Conclusion: The conclusion of this study is that an effective marketing strategy can improve the hospital's competitiveness in providing services to BPJS participants. Recommendations provided include improving digital marketing strategies, optimizing technology-based services, and strengthening relationships with patients through the Customer Relationship Management (CRM) program. Keywords: Marketing strategy, health services, BPJS, patient satisfaction, hospital.
Analysis Of Factors Affecting Nurse Performance At Moh Ridwan Meuraksa Hospital, Jakarta Putro, Ardhestiro Harnindyo; Kodyat, Alih Germas; Ulfa, Laila; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6863

Abstract

Nurse performance plays a crucial role in improving hospital service quality. Level II Hospital Moh Ridwan Meuraksa faces challenges in ensuring optimal nurse performance, including aspects of leadership, job satisfaction, organizational commitment, and recognition and rewards. This study aims to analyze the influence of transformational leadership style, job satisfaction, organizational commitment, and recognition and rewards on nurse performance at the hospital. The method used is a quantitative approach with a cross-sectional design. Data were collected through a questionnaire completed by 180 respondents and analyzed using chi-square tests and multiple logistic regression. The results showed that job satisfaction (p = 0.000, OR = 5.57) and recognition (p = 0.000, OR = 6.00) had a significant relationship with nursing performance. Meanwhile, leadership style (p = 0.006, OR = 2.67) and organizational commitment (p = 0.000, OR = 4.76) were also significantly related but were not included in the final model. In the multivariate analysis, rewards (OR = 7.270) and job satisfaction (OR = 6.78) were found to be significant, with rewards as the dominant factor. The Hosmer and Lemeshow test indicated good model fit (p = 0.702). In conclusion, nurse performance is significantly influenced by rewards and job satisfaction. Therefore, hospitals are advised to optimize performance-based reward systems and improve job satisfaction to enhance the quality of healthcare services. Keywords: Nurse performance, leadership, job satisfaction, organizational commitment, rewards and recognition. Keywords: Radiology Services, Chest X-Ray, Outpatient, Hospital
The Influence Of Drug Availability, Prescription Waiting Time, And Drug Information Provision On Outpatient Loyalty At Al Mucthar Islamic Hospital, Karawang Saputri, Eka Oktaviani; Rinaldi, Enrico Adhitya; Ambarini, Tinon; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6868

Abstract

Background : Patient loyalty is a crucial aspect of the sustainability of pharmacy services in hospitals. Factors such as drug availability, pharmacy service waiting time, and drug information provision can influence patient satisfaction and loyalty. This study aims to analyze the influence of these three factors on outpatient loyalty at RS Islam Al Mucthar Karawang. Method: This research employs a quantitative method with a cross-sectional approach. A total of 96 outpatients were selected using purposive sampling. Data was collected through questionnaires and analyzed using the Chi-Square test for bivariate analysis and multiple logistic regression for multivariate analysis. Results: Bivariate analysis showed that drug availability (p = 0.012) and pharmacy service waiting time (p = 0.007) significantly influence patient loyalty, while drug information provision does not (p = 0.094). Multivariate analysis using multiple logistic regression revealed that, simultaneously, drug availability and waiting time for prescription services affect patient loyalty, while drug information provision does not have a significant influence. Conclusion: Improving drug availability and reducing pharmacy service waiting times can enhance patient loyalty to hospital pharmacy services. Although the provision of drug information did not significantly affect patient loyalty, it should still be improved to support patient adherence in medication use. Keywords: Drug Availability, Prescription Waiting Time, Drug Information, Patient Loyalty
Analysis Of The ‘Apam’ System On The Level Of Satisfaction Of Geriarti Patients Based On The ‘Eucs’ Method AT Rs Bunda Palembang Restetty, Eueis; Prapanca, Yuli; Nugroho, Dedy; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6859

Abstract

In providing safe, quality, and affordable health services for everyone in the hospital, it is necessary to rely intensively on information. The development of information technology that needs to be developed at this time is a patient registration information system. An important indicator in the success of information system development is end user satisfaction. So user satisfaction plays a very important role in the success of an information system. Bunda Hospital Palembang is a Type C referral hospital, in the outpatient registration section, Bunda Hospital started using online registration in October 2024 by having 3 technology-based Independent Patient Platforms (APAM) systematically integrated with patient electronic medical records so that services become effective and efficient can reduce and break down long outpatient registration queues. The purpose of this study was to determine and explain the satisfaction of geriatric patients since the implementation of the outpatient independent patient platform (APAM) system at Bunda Hospital Palembang. The research method used was quantitative with a cross sectional research design, the research was conducted at Bunda Hospital Palembang in the span of January - February 2025. Sampling using the Slovin formula with a total of 100 respondents. From the results of the questionnaire it was found that all data were valid and reliable. Based on the F test, it can be seen that the P-value number is 0.000
Marketing Strategy Analysis to Increase the Number of Medical Check-Up Patients at Sawahlunto Regional General Hospital Asri, Asri; Rahardjo, Tri Budi W.; Nurminingsih, Nurminingsih; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6873

Abstract

Background : Sawahlunto Regional General Hospital (RSUD Sawahlunto) faces challenges in increasing the number of Medical Check-Up (MCU) patients. The number of MCU patients decreased from 416 in 2023 to 160 in 2024. In order to compete with other hospitals, an appropriate marketing strategy is needed to boost patient visits for MCU services and to strengthen RSUD Sawahlunto’s position as a trusted healthcare provider. This study aims to analyze marketing strategies that can be implemented to increase the number of MCU patients at RSUD Sawahlunto. The study identifies strengths, weaknesses, opportunities, and threats (SWOT) and evaluates the most effective segmentation, targeting, positioning (STP), and marketing mix strategies. This research uses a qualitative and quantitative approach with data collection techniques including in-depth interviews, observations, and document studies. The analysis is conducted using the SWOT method, Internal-External (IE) matrix, and Quantitative Strategic Planning Matrix (QSPM) to determine optimal marketing strategy alternatives. The results of the study show that several factors contribute to the low number of MCU patients at RSUD Sawahlunto, including a lack of effective promotion, limited additional services, and competition with other hospitals. Through SWOT analysis, key strategies were identified, such as strengthening digital marketing, establishing partnerships with companies for employee MCU services, and improving the quality of MCU services and facilities. The study concludes that an appropriate marketing strategy is essential to increase the number of MCU patients at RSUD Sawahlunto. By implementing an effective marketing mix—such as more aggressive promotions, improved customer service, and optimized pricing and distribution strategies—RSUD Sawahlunto can enhance its competitiveness in providing MCU services. Keywords: Medical Check-Up, Marketing Strategy, Hospital, Marketing Mix
Analysis Of The Relationship Between Hand Washing Knowledge, Facilities And Infrastructure, Work Motivation, And Workload On Hand Hygiene Compliance Among Healthcare Workers At Mitra Medika Batanghari Hospital Tampubolon, Efander; Rumengan, Grace; Nurhayati, Nurhayati; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6864

Abstract

This study aims to analyze the relationship between handwashing knowledge, facilities and infrastructure, work motivation, and workload on the hand hygiene compliance of medical personnel at Mitra Medika Batanghari Hospital. This research employs a quantitative design with a cross-sectional survey method. The study sample consists of 98 medical personnel selected through purposive sampling. The instruments used in this study include: a hand hygiene knowledge questionnaire developed by Sego Soy (2019) and replicated by Bestari et al. (2024) and J et al. (2022); a motivation questionnaire based on Herzberg’s theory, compiled by Suseno Miftahun Ni’mah (2019); the modified NASA-TLX (National Aeronautics and Space Administration Task Load Index) by Ariyaya (2021) to measure workload; the Hand Hygiene Self-Assessment Framework 2010 from the World Health Organization (2010) to assess facilities and infrastructure; and a hand hygiene compliance questionnaire developed by Rofiani (2019). The analysis results show that all studied variables have a significant relationship with the hand hygiene compliance of medical personnel. This study concludes that increasing knowledge, providing adequate facilities and infrastructure, and enhancing motivation can improve medical personnel's compliance with hand hygiene. Keywords: Hand Hygiene Compliance, Handwashing Knowledge, Facilities and Infrastructure, Work Motivation, Workload, Medical Personnel

Page 5 of 8 | Total Record : 72

 3   4   5   6   7 

Filter by Year

2021 2024


Reset
Filter By Issues
All Issue Vol 4, No 2 (2024): Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family Vol 3, No 2 (2023): Journal of Ageing And Family Vol 3, No 1 (2023): Journal of Ageing And Family Vol 2, No 2 (2022): Journal of Ageing And Family Vol 2, No 1 (2022): Journal Of Ageing And Family Vol 1, No 1 (2021): Journal of Ageing And Family