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Analysis Of The Effect Of Digital Marketing In Increasing Public Interest In The Urology Polyclinic Of Al-Muchtar Islamic Hospital, Karawang Putra, Ade; Garnida, Aliefety Putu; Santosa, Yaya Aria; Saratiana, Rasyiqah; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6869

Background: Al-Muchtar Islamic Hospital Karawang faces challenges in increasing public interest in its urology clinic, which recently reopened after a temporary closure. Amid intense competition, high service quality demands, and technological advancements, digital marketing becomes a crucial strategy to restore public trust, boost visits, and ensure the sustainability of quality urology services. Method: This quantitative study uses a cross-sectional approach, analyzed with simple logistic regression for bivariate and multiple logistic regression for multivariate analysis. Data were collected through written questionnaires and literature studies during December 2024–January 2025, with a sample of 90 respondents. Results: There is a significant influence of gender on interest in the urology clinic (p-value = 0.017), content (p-value = 0.032), accessibility (p-value = 0.016), and customer engagement (p-value = 0.033) at Al-Muchtar Islamic Hospital Karawang. Gender has a minor influence on interest in the urology clinic (OR: 0.227; 95% CI: 0.067–0.766). Content (OR: 12.726; 95% CI: 1.239–130.701) and accessibility (OR: 8.772; 95% CI: 1.487–51.752) significantly increase interest, while customer engagement (OR: 0.019; 95% CI: 0.001–0.729) has a smaller influence. Conclusion and Sugestion: Gender, content, accessibility, and customer engagement significantly influence interest in the urology clinic at Al-Muchtar Islamic Hospital Karawang, with content and accessibility being the primary factors. Improving digital marketing requires strengthening teams, training, providing necessary tools, ensuring accessibility, implementing follower growth strategies, and coordinated promotion efforts. Keywords : Digital Marketing, Interest

The Influence of Lean Management on Worker Safety and Patient Safety Culture at Bhayangkara Brimob Kelapadua Hospital, Depok Nugroho, Priyo; Jak, Yanuar; Sunadi, Apri; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6860

In the modern era, hospitals are required to enhance worker safety and patient safety culture to provide optimal healthcare services. One approach used is Lean Management, which aims to reduce waste and improve efficiency in healthcare service processes. However, the implementation of Lean Management in hospitals still faces various challenges, particularly regarding its impact on worker safety and patient safety culture.This study aims to analyze the effect of Lean Management on worker safety and patient safety culture at Bhayangkara Brimob Kelapadua Depok Hospital. This research employs a quantitative method with an analytical survey design and a cross-sectional approach. Data were collected from healthcare workers in the inpatient unit using a validated and reliable questionnaire. Data analysis was conducted using linear regression to examine the relationships between variables. The results indicate that Lean Management has a positive and significant effect on worker safety (p = 0.000) and patient safety culture (p = 0.000). Additionally, worker safety acts as a mediator in the relationship between Lean Management and patient safety culture. These findings confirm that effective implementation of Lean Management can improve worker safety, which ultimately contributes to enhancing the patient safety culture. This study provides insights for hospital management on optimizing Lean Management implementation to create a safer work environment and improve healthcare service quality. It is recommended that hospitals strengthen training and safety policies to support more effective Lean Management implementation. Keywords: Lean Management, Worker Safety, Patient Safety Culture, Operational Efficiency, Hospital.

The Effect Of Service Quality And Effective Communication On The Level Of Satisfaction Of Service Users At The Blood Transfusion Unit Of The Oku Timur Regional General Hospital In 2025 Lestari, Indah Putri; Rumengan, Grace; Ulfa, Laila; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6865

The background of this research is the demand of the community in public services where hospitals must provide quality services according to the needs and desires of patients while still referring to the professional and medical code of ethics. The purpose of this study is to analyze the influence of service quality and effective communication on the level of satisfaction of blood service users at the East OKU Hospital. This study is a quantitative study with a cross sectional design. Data was collected through a questionnaire to 206 blood service users at UTD East OKU Hospital in January 2025 using accidental sampling techniques. Data analysis was carried out by linear regression test. The results showed that service quality partially had a positive and significant effect (t-Count 10,306) on service user satisfaction and effective communication partially had a positive and significant effect (t-Count 2,604) on service user satisfaction. The quality of service and effective communication simultaneously had a positive and significant effect on the satisfaction of service users (F count 108.963) where the quality of service had a greater influence on satisfaction. The conclusion of this study is that the respondents' perception good satisfaction, good service quality, and very good effective communication. Improvements are needed in the cleanliness and comfort of facilities, waiting rooms, buildings and the environment as well as the attitude and communication of officers. Inhouse Training Hospital Service Excellent, Internal/External Quality Control and evaluation of other factors such as product quality, cost and customer sentiment can be an effort to improve service and satisfaction. Keywords: Service quality, effective communication, satisfaction.

The Effect of Lean Six Sigma Implementation, Information Technology Utilization, and Bed Capacity on Length of Inpatient Stay at Karya Medika Hospital, Bantar Gebang, Bekasi, in 2025 Gunardi, Astri; Kridawati, Atik; Herawati, Herawati; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6870

The Length of stay is a crucial indicator in hospital service systems. This study aims to analyze the influence of Lean Six Sigma implementation, the use of information technology, and bed capacity on the length of stay at RS Karya Medika Bantar Gebang. The research method used is a quantitative approach with a descriptive analytical design. Data were collected through questionnaires and analyzed using univariate, bivariate, and multivariate tests. The univariate analysis results show that the majority of respondents are aged 20-35 years (59.00%), female (64.10%), and work as nurses (56.40%). Bivariate analysis using Pearson correlation test shows that Lean Six Sigma implementation has a strong relationship with length of stay (r = 0.855, p = 0.000), the use of information technology has a very strong relationship (r = 0.906, p = 0.000), and bed capacity also has a strong relationship (r = 0.838, p = 0.000). Multivariate analysis results using multiple linear regression indicate that Lean Six Sigma implementation (β = 1.583, p = 0.000) and the use of information technology (β = 0.954, p = 0.043) significantly affect the length of stay, while bed capacity (β = 0.505, p = 0.243) does not have a significant effect. The regression model used has an R value of 0.944 and an R Square value of 0.892, indicating that 89.2% of variations in length of stay can be explained by the three independent variables. The conclusion of this study is that Lean Six Sigma implementation and the use of information technology significantly contribute to reducing the length of stay, while bed capacity does not have a direct impact. Therefore, hospitals are advised to further optimize the implementation of Lean Six Sigma and information technology to improve service efficiency. Keywords: Length of Stay, Lean Six Sigma, Information Technology, Bed Capacity, Hospital Efficiency

The Influence Of Word Of Mouth, Electronic Word Of Mouth, And Brand Image On Outpatient Decisions To Use Healthcare Services At Al-Muchtar Islamic Hospital Karawang Syafitri, Resty Dian; Rinaldi, Enrico Adhitya; Ambarini, Tinon; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.6861

Background : Hospitals have become public healthcare service facilities that are not only socially oriented but also have a business aspect. The increasing competition among healthcare service facilities requires hospitals to pay attention to the factors that influence, guide, and encourage patients' decisions in choosing a hospital, including word of mouth (WOM), eWOM, and brand image. This study aims to determine the influence of WOM, eWOM, and brand image on the decision to choose outpatient services at AlMuchtar Islamic Hospital in Karawang. The research was conducted using a quantitative method with a cross-sectional approach. Data was collected by distributing questionnaires to respondents. The sampling technique used was purposive sampling, which involved distributing questionnaires to respondents who were available at a certain place according to the context of the research.. Hypothesis testing was conducted using t-tests and F-tests. The results of the study show that there is an influence of word of mouth and brand image on the decision to choose outpatient services at the hospital, while the eWOM variable does not have a significant effect. Result :Therefore, it can be concluded that word of mouth (WOM) and brand image play an important role in the decision to choose outpatient services at AlMuchtar Islamic Hospital in Karawang. Keywords: Word of Mouth, eWOM, Brand Image, Decision to Choose Healthcare Services

The Influence Of Work Environment, Compensation, Workload, And Career Development On The Performance Of Nurses At Bethesda Hospital Wonosari, Special Region Of Yogyakarta In 2025 Widyaningsih, Widyaningsih; Sumijatun, Sumijatun; Andarusito, Nurcahyo; Agustin, Dinni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.6866

The presence of nurses as human resources is a valuable asset for the sustainability of the hospital, which needs attention so they can work optimally. An initial survey at RS Bethesda Wonosari DIY found that very few nurses performed at a level categorized as competent according to the hospital's expectations. This research was conducted in December 2024, aiming to analyze the factors influencing nurse performance at RS Bethesda Wonosari DIY using a quantitative design and a cross-sectional approach. The respondents in this study are all 50 nurses. Primary data collection was conducted through the distribution of questionnaires that had been tested on 30 people at RS Panti Waluyo Solo. The univariate results show that the majority of respondents are female, have an Associate's degree in Nursing, are of productive age, and have less than 5 years of work experience. The lowest achievements obtained from the variables studied: work environment (73.5%), provision of new information (73%), performance bonuses for employees (46%), work for patient safety (79%), fully responsible nursing care (52.5%), completion of work according to targets (74.5%). Completion of work on time (76.5%) and communication with superiors (67.5%). The bivariate results show that the variables positively affecting nurse performance are workload (p: 0.002), work environment (p: 0.002), and career development (p: 0.005), each with a very weak influence, while the variable that does not have an effect is compensation (p: 0.173). The multivariate results indicate that workload, work environment, compensation, and career development collectively have a significant impact on nurse performance (p: 0.001), with the most influential factor being workload (β) 0.623 (p: 0.017). The recommendation from this study is that the workload of nurses needs to be balanced, fair, and evenly distributed to avoid fatigue, improve workspace layout, provide bonuses for outstanding nurses, increase responsibility in nursing care, and for management to allocate time for discussions with nurses regarding career development programs. Keywords: workload, career, compensation, environment, nurse.

The Influence Of Work Environment, Compensation, Workload, And Career Development On The Performance Of Nurses At Bethesda Hospital Wonosari, Special Region Of Yogyakarta In 2025 Widyaningsih, Widyaningsih; Sumijatun, Sumijatun; Andarusito, Nurcahyo; Marliana, Thika
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.7227

The presence of nurses as human resources is a valuable asset for the sustainability of the hospital, which needs attention so they can work optimally. An initial survey at RS Bethesda Wonosari DIY found that very few nurses performed at a level categorized as competent according to the hospital's expectations. This research was conducted in December 2024, aiming to analyze the factors influencing nurse performance at RS Bethesda Wonosari DIY using a quantitative design and a cross-sectional approach. The respondents in this study are all 50 nurses. Primary data collection was conducted through the distribution of questionnaires that had been tested on 30 people at RS Panti Waluyo Solo. The univariate results show that the majority of respondents are female, have an Associate's degree in Nursing, are of productive age, and have less than 5 years of work experience. The lowest achievements obtained from the variables studied: work environment (73.5%), provision of new information (73%), performance bonuses for employees (46%), work for patient safety (79%), fully responsible nursing care (52.5%), completion of work according to targets (74.5%). Completion of work on time (76.5%) and communication with superiors (67.5%). The bivariate results show that the variables positively affecting nurse performance are workload (p: 0.002), work environment (p: 0.002), and career development (p: 0.005), each with a very weak influence, while the variable that does not have an effect is compensation (p: 0.173). The multivariate results indicate that workload, work environment, compensation, and career development collectively have a significant impact on nurse performance (p: 0.001), with the most influential factor being workload (β) 0.623 (p: 0.017). The recommendation from this study is that the workload of nurses needs to be balanced, fair, and evenly distributed to avoid fatigue, improve workspace layout, provide bonuses for outstanding nurses, increase responsibility in nursing care, and for management to allocate time for discussions with nurses regarding career development programs.

Analysis Of The ‘Apam’ System On The Level Of Satisfaction Of Geriarti Patients Based On The ‘Eucs’ Method AT Rs Bunda Palembang Restetty, Eueis; Prapanca, Yuli; Nugroho, Dedy; Widayati, Titik
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.7221

In providing safe, quality, and affordable health services for everyone in the hospital, it is necessary to rely intensively on information. The development of information technology that needs to be developed at this time is a patient registration information system. An important indicator in the success of information system development is end user satisfaction. So user satisfaction plays a very important role in the success of an information system. Bunda Hospital Palembang is a Type C referral hospital, in the outpatient registration section, Bunda Hospital started using online registration in October 2024 by having 3 technology-based Independent Patient Platforms (APAM) systematically integrated with patient electronic medical records so that services become effective and efficient can reduce and break down long outpatient registration queues. The purpose of this study was to determine and explain the satisfaction of geriatric patients since the implementation of the outpatient independent patient platform (APAM) system at Bunda Hospital Palembang. The research method used was quantitative with a cross sectional research design, the research was conducted at Bunda Hospital Palembang in the span of January - February 2025. Sampling using the Slovin formula with a total of 100 respondents. From the results of the questionnaire it was found that all data were valid and reliable. Based on the F test, it can be seen that the P-value number is 0.000

The Influence of Quality of Work Life on Nurses' Performance through Organizational Citizenship Behavior at Restu Ibu Hospital Faisal, Muhammad Alfin Al; Garnida, Aliefety Putu; Santosa, Yaya Aria; Ariestanti, Yenni
Journal of Ageing And Family Vol 4, No 2 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i2.7231

Nurses, as the frontline in medical services at hospitals, have performance influenced by the Quality of Work Life (QWL). Good QWL enhances nurses' motivation, work-life balance, and job satisfaction. Organizational Citizenship Behavior (OCB), which includes voluntary behaviors such as helping colleagues and taking initiative, strengthens teamwork and hospital effectiveness. However, nurses in Indonesia still face challenges such as high workload and lack of appreciation. This study aims to determine the effect of QWL on nurses' performance through OCB at Restu Ibu Hospital. The study employs a descriptive study with a cross-sectional design. The sample consists of 112 nurses, with data analyzed using chi-square tests and binary logistic regression through questionnaires. The results indicate that the majority of respondents are female, aged 30-49 years, hold a bachelor's degree, and have more than four years of work experience. QWL, OCB, and nurse performance are found to be in the high category (99.1%). The chi-square test shows a significant influence between QWL and OCB on nurse performance with a p-value of 0.009, and QWL significantly affects OCB. Binary logistic regression analysis reveals that QWL and OCB significantly affect nurses' performance with a p-value of 0.000 and an Odds Ratio of 111.000, indicating that each one-unit increase in QWL or OCB enhances the likelihood of better nurse performance by 111 times. The Nagelkerke R Square value of 1.000 signifies that this regression model has perfect predictive capability.

Analysis Of The Relationship Between Hand Washing Knowledge, Facilities And Infrastructure, Work Motivation, And Workload On Hand Hygiene Compliance Among Healthcare Workers At Mitra Medika Batanghari Hospital Tampubolon, Efander; Rumengan, Grace; Nurhayati, Nurhayati; Yanuar, Ignatius Erik Sapta
Journal of Ageing And Family Vol 4, No 1 (2024): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v4i1.7225

This study aims to analyze the relationship between handwashing knowledge, facilities and infrastructure, work motivation, and workload on the hand hygiene compliance of medical personnel at Mitra Medika Batanghari Hospital. This research employs a quantitative design with a cross-sectional survey method. The study sample consists of 98 medical personnel selected through purposive sampling. The instruments used in this study include: a hand hygiene knowledge questionnaire developed by Sego Soy (2019) and replicated by Bestari et al. (2024) and J et al. (2022); a motivation questionnaire based on Herzberg’s theory, compiled by Suseno Miftahun Ni’mah (2019); the modified NASA-TLX (National Aeronautics and Space Administration Task Load Index) by Ariyaya (2021) to measure workload; the Hand Hygiene Self-Assessment Framework 2010 from the World Health Organization (2010) to assess facilities and infrastructure; and a hand hygiene compliance questionnaire developed by Rofiani (2019). The analysis results show that all studied variables have a significant relationship with the hand hygiene compliance of medical personnel. This study concludes that increasing knowledge, providing adequate facilities and infrastructure, and enhancing motivation can improve medical personnel's compliance with hand hygiene.

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Ignatius Erik Sapta Yanuar

Contact Email
erik@urindo.ac.id

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+6285811048965

Journal Mail Official
joaf@urindo.ac.id

Editorial Address
Jl Bambu Apus I no 3 Cipayung Jakarta Timu 13890

Location
Kota adm. jakarta timur,

Dki jakarta

INDONESIA

Abstract

Abstract

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Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Ignatius Erik Sapta Yanuar

Contact Email erik@urindo.ac.id

Phone +6285811048965

Journal Mail Official joaf@urindo.ac.id

Editorial Address Jl Bambu Apus I no 3 Cipayung Jakarta Timu 13890

Location Kota adm. jakarta timur, Dki jakarta INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Ignatius Erik Sapta Yanuar

Contact Email
erik@urindo.ac.id

Phone
+6285811048965

Journal Mail Official
joaf@urindo.ac.id

Editorial Address
Jl Bambu Apus I no 3 Cipayung Jakarta Timu 13890

Location
Kota adm. jakarta timur,

Dki jakarta

INDONESIA