cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Raymond Panjaitan
Contact Email
garuda@apji.org
Phone
+6283108502368
Journal Mail Official
info@arimbi.or.id
Editorial Address
Jl. Watu Nganten 1 No. 1-6 Desa Batursari Kec. Mranggen 4 RW 8., Kab. Demak, Provinsi Jawa Tengah, 59567
Location
Kab. demak,
Jawa tengah
INDONESIA
Jurnal Transformasi Bisnis Digital
Published by Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia
ISSN : 30468825     EISSN : 30468744     DOI : 10.61132
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Manajemen Sumber Daya Manusia, Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasi, Manajemen Rantai Pasokan, Tata Kelola Perusahaan, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 62 Documents
 3   4   5   6   7 
Pengaruh Penerapan Metode Pelayanan Prima terhadap Kepuasan Penumpang Citilink di Bandar Udara International Juanda Muh. Faliq Marselindo; Yulia Aji Puspitasari
Jurnal Transformasi Bisnis Digital Vol. 2 No. 1 (2025): Jurnal Transformasi Bisnis Digital (JUTRABIDI)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i1.456

Abstract

Excellent service is the best service provided by the company in fulfilling consumer desires and expectations so that consumers feel satisfied. The consumers referred to here are passengers. Passenger satisfaction is a feeling where passengers' desires and hopes are achieved and even exceed their expectations. This research already implemented to determine the effect of implementing excellent service methods on Citilink passenger satisfaction at Juanda International Airport. Apart from that, this research also aims to find out how much influence the application of excellent service methods has on Citilink passenger satisfaction at Juanda International Airport. In this research, researchers used quantitative methods with the population of all Citilink airline passengers per month. In the sampling process the researcher used a purposive sampling method where the researcher took samples by determining certain qualifications, the number of samples was calculated using the Slovin formula and obtained results of 100 respondents, after the researcher collected the following data it would be analyzed using several analytical techniques such as instrument testing, hypothesis testing and testing coefficient of determination. The results of this research are that there is a positive influence between the application of excellent service methods on Citilink passenger satisfaction. This is known based on the conclusion of the T test, namely T count (5.328) is greater (>) than T table (1.984) with a significant value of 0.000 smaller (<) than 0.05, so it is assumed that the hypothesis is (H0) the null hypothesis is rejected and ( Ha) the alternative hypothesis is accepted, which means there is an influence of implementing excellent service on passenger satisfaction. To test the magnitude of the influence, it can be seen from the test results of the coefficient of determination R2, which is 87.9%.
Pengaruh Tingkat Kualitas Pelayanan dalam Pengurusa Paspor terhadap Kepuasan Pemohon di Kantor Imigrasi Kelas II Non TPI Bima Nur Hidayah; Djoko Widagdo
Jurnal Transformasi Bisnis Digital Vol. 2 No. 2 (2025): Jurnal Transformasi Bisnis Digital (JUTRABIDI)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i2.458

Abstract

Service quality is a service that has a characteristic quality. Characteristics of good quality include ease, speed, accuracy, reliability and empathy from service officers in providing and delivering services to someone who has a strong impression that can be directly felt by customers at that time and at that time. This study uses a quantitative method. It can be concluded that the service quality variable (X) has a significant influence on applicant satisfaction (Y) at the Bima Immigration Office. The sig value (0.000) <0.05 is seen, which means that the quality of Passport services has an influence on the satisfaction of applicants at the Class II Non-TPI Bima Immigration Office.This study uses a quantitative method. The method used to obtain data and information in this study is by using a survey method using a questionnaire. The survey method used is by distributing questionnaires to applicants at the Class II Non-TPI Bima Immigration Office. The data analysis techniques used are validity test, reliability test, classical assumption test, significance test (t-test), and coefficient of determination test (R2 test).The discussion of the research aims to provide results and an overview of this research. According to the results of data analysis with simple linear regression, it shows that the variable X or service quality has an influence on the variable Y or passport applicant satisfaction with a significant value of service quality (X) on passport applicant satisfaction (Y) of 0.000 <0.05. In this study, the variable Service Quality (X1) has an influence on applicant satisfaction (Y), because if the quality of service (X) provided by the officer to the applicant is bad, it will cause dissatisfaction of passport user applicants, thereby reducing the applicant's loyalty in using services at Bima Immigration. And the value of the coefficient of determination or R square is 0.768, meaning that the service quality variable contributes 0.768 or 76.8% to passport applicant satisfaction.
Proses Bunker Kapal Tb. Patria pada PT. Snepac Agency Asia Molawe Ariya Ananta; Dirhamsyah Dirhamsyah; Dina Rispianti
Jurnal Transformasi Bisnis Digital Vol. 2 No. 2 (2025): Jurnal Transformasi Bisnis Digital (JUTRABIDI)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i2.459

Abstract

Refueling or bunkering is an activity carried out when the ship is ready to sail. In refueling activities, it is very dangerous for work accidents to occur, the implementation of refueling (bunkers) which is less than optimal can also cause accidents and losses for the company and other parties. These losses include oil spilling into the sea, fires and so on. The execution of refueling is still less than optimal in using personal protective equipment and there is a lack of coordination between several crew members. The aim of this research is to determine the causes of work accidents, efforts are being made to improve supervision of refueling on ships. Supervision during the fuel oil filling process is very important because this activity carries a very high risk of work accidents. This method was written using field methods (field research), namely observation and interviews (interviews) and literature (Library Research). Factors that cause work accidents during the process of filling ships with fuel oil on ships are lack of coordination between the officers involved, lack of awareness in the use of personal protective equipment in accordance with SOP (Standard Operational Procedure)..
Pengaruh Keterlambatan Penerbangan Terhadap Kepuasan Penumpang pada Maskapai Super Air Jet di Bandar Udara Internasional Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan Ni Kadek Ratna Dewi; Andi Syaputra
Jurnal Transformasi Bisnis Digital Vol. 2 No. 2 (2025): Jurnal Transformasi Bisnis Digital (JUTRABIDI)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i2.461

Abstract

Air transportation is a mode of transportation that continues to grow rapidly in Indonesia, marked by the construction of new airports and the improvement of facilities at existing airports. However, flight delays remain one of the main issues faced by the aviation industry, including by Super Air Jet. This study aims to analyze the effect of flight delays on passenger satisfaction at Super Air Jet at Sultan Aji Muhammad Sulaiman Sepinggan International Airport, Balikpapan. The study used a quantitative approach involving 97 respondents who were Super Air Jet passengers. Data management was carried out through several stages of testing, namely instrument testing (validity and reliability), data quality testing (linearity, normality, and heteroscedasticity), and hypothesis testing using simple linear regression analysis, t-test, and coefficient of determination (R²) with the help of IBM SPSS Statistic 22 software. The results of the study indicate that flight duration has a significant effect on passenger satisfaction. This finding emphasizes the importance of improving service quality, especially in efforts to minimize delays, in order to maintain passenger trust in the airline. This study is expected to be a reference for Super Air Jet management in identifying the main causes of flight delays and developing effective strategies to improve passenger satisfaction.
Prosedur Pengurusan Shifting Permit Kapal MT. Southern Koala di Dermaga Khusus KSOP Dumai Fauzi Hizkia Tumanggor; Capt. Suratni Ginting; Yuna Sutria
Jurnal Transformasi Bisnis Digital Vol. 2 No. 2 (2025): Jurnal Transformasi Bisnis Digital (JUTRABIDI)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i2.486

Abstract

This paper discusses the procedures for MT ship permit transfer documents. Southen Koala from Special Pier PT. Sari Dumai Oleo towards PT Special Pier. Sari Dumai Sejati at the Class I Dumai Harbormaster and Port Authority Office by PT. Bahari Eka Nusantara Dumai Branch. The methods used in this research are the field method (field research) and the library method (library research). Based on the research results above, it can be concluded that the MT ship Shifting Permit Document Procedure. South Koala from PT special pier. Sari Dumai Oleo towards PT special pier. Sari Dumai Sejati at the Class I Dumai Harbormaster and Port Authority Office by PT. Bahari Eka Nusantara Dumai Branch, is a complex process and involves various parties. This process starts from submitting documents, verification, to implementation permits in the field. The ship movement permit process must comply with the regulations and procedures of PT. Bahari Eka Nusantara ensures the Dumai Branch for safety and smooth operations.
Digital Transformation in MSME Human Resources Management: Adaptation Strategies Towards Sustainable Business Akh.Fawaid; Asep Dana Saputra; Hery Suprayitno; Agus Hermawan; Puji Handayani
Jurnal Transformasi Bisnis Digital Vol. 2 No. 3 (2025): Mei: Jurnal Transformasi Bisnis Digital (JUTRABIDI)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i3.502

Abstract

Digital transformation in human resource management (HR) is a challenge as well as an opportunity for MSMEs in an effort to realize business sustainability. This research aims to explore how the digital adaptation process is carried out in MSME HR management practices, as well as identify the challenges faced in its implementation. Using a qualitative approach through in-depth interviews with MSME actors in the creative sector, the data was analyzed thematically to reveal the patterns and dynamics of digital transformation. The results of the study show that most MSMEs have adopted simple technology such as WhatsApp, Google Form, and video tutorials in the process of recruitment, training, and performance recording. However, the limitations of digital literacy of the workforce and infrastructure are the main obstacles. These findings indicate that the digitization of human resources in MSMEs is still gradual and adaptive, and is highly dependent on individual readiness and external support. In conclusion, digital transformation in MSME human resources not only requires technology, but also strengthens human resource capacity and work culture that is inclusive of change. The implications of this study encourage the existence of digital literacy mentoring programs and collaborative policies between business actors, the government, and educational institutions to strengthen the competitiveness of MSMEs in a sustainable manner.
Proses Penanganan Clearance Out Karantina pada Sistem Single Submission Kapal MT. Jupiter Star Yelvianus Wau; Yursal Yursal; Yusnidah Yusnidah
Jurnal Transformasi Bisnis Digital Vol. 2 No. 4 (2025): Juli: Jurnal Transformasi Bisnis Digital (JUTRABIDI) 
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i4.635

Abstract

This paper discusses the quarantine clearance out handling process through the SSM Single Submission System for the issuance of the Port Health Quarantine Certificate PHQC on the MT Jupiter Star ship managed by PT Semesta Sejahtera Lestari, Lampung Branch. Quarantine clearance out is an important stage in ensuring that ships departing from the port meet all health requirements and are free from the threat of diseases that can be transmitted to other areas. This process begins with the submission of an application by the ship's agent through the SSM System, which is designed to facilitate interaction between various related agencies, including the KKP Port Health Office, Customs, Immigration, and Ksop. After the application is submitted, quarantine officers will conduct a health inspection of the ship, including an examination of the crew and other health documentation. The results of this inspection are then recorded in the system and, if all requirements are met, a PHQC will be issued. This paper also identifies the challenges faced in the process, such as data integration between agencies that is sometimes less than optimal, and the importance of improving coordination between related parties to ensure a smooth clearance out process. Ultimately, the implementation of the SSM system is expected to increase efficiency and transparency in the process of issuing port health certificates, which in turn supports the smooth running of international shipping and trade activities. In writing this paper, the author used field research and library research methods.
Dari Gang Sempit ke Sentra UMKM: Inovasi Corporate Social Responsibility dalam Pemberdayaan Masyarakat Urban Rina Ekawati; Dadan Abdan Sakur; Ari Djanuar Prasetyo
Jurnal Transformasi Bisnis Digital Vol. 2 No. 4 (2025): Juli: Jurnal Transformasi Bisnis Digital (JUTRABIDI) 
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i4.822

Abstract

Urban space limitations and community economic empowerment needs present complex challenges in Corporate Social Responsibility (CSR) implementation in densely populated areas. This study aims to analyze the effectiveness of MSME empowerment programs through optimizing narrow alleys into productive economic centers in Duren Tiga Village, South Jakarta. Using mixed methods research with sequential explanatory design and CIPP evaluation model, the study involved 9 assisted MSMEs, PT PLN Puslitbang management, and related stakeholders during August 2024-July 2025 period. Results show that transformation of 200 m² narrow alley into Café Mini Forest successfully increased average MSME turnover by 67.9% and halal certification achievement by 88.9%. The program integrates "go global, go digital, go green" approach with multi-stakeholder partnership model contributing to SDGs 1, 8, 12, and 17. Spatial optimization innovation creates economic multiplier effects through 250% foot traffic increase and cost-efficient shared facilities. This model proves that community empowerment-based CSR can transform limited spaces into sustainable economic ecosystems, offering a replicable framework for similar urban empowerment programs.
Peranan Crewing Department terhadap Pengadaan Crew Kapal pada PT. Margo Indonesia Servicestama Jakarta Lupita Rahel Simanjuntak; Yusnidah Yusnidah
Jurnal Transformasi Bisnis Digital Vol. 2 No. 5 (2025): September: Jurnal Transformasi Bisnis Digital (JUTRABIDI) 
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i5.921

Abstract

This research aims to analyze the vital role of the Crewing Department in the recruitment, placement, and management of ship crew members at PT Margo Indonesia Servicestama Jakarta. The availability of competent, loyal, and ethical crew members is a key factor for ensuring the safety and efficiency of shipping operations. This study focuses on the procedures and strategies implemented by the crewing department to guarantee that recruited personnel meet company standards, uphold core values, and demonstrate a strong work ethic. The research employs field research to directly observe recruitment and crew placement practices, complemented by a literature review to examine relevant regulations and theories on maritime human resource management. The findings reveal that the Crewing Department plays a critical role in preventing undesirable incidents onboard, such as desertion, cargo theft, and operational failures. Such issues often originate from recruitment processes that fail to meet standard requirements or misalignments between crew perspectives and the company's vision and mission. PT Margo Indonesia Servicestama addresses these challenges by emphasizing integrity, professionalism, and adherence to company SOPs at every stage of crew procurement. The study concludes that the Crewing Department functions not only as a liaison between shore management and the ship’s crew but also as the primary filter responsible for maintaining high-quality human resources at sea. Continuous dedication, professionalism, and transparent procedures are recommended to sustain and improve fleet operational quality.
Peranan Agen Pelayaran dalam Pengurusan Dokumen dan Pemesanan Kontainer pada PT. Naval Global Trans Cabang Belawan Riko Ananda; Syarifur Ridho; Lilis, Lilis
Jurnal Transformasi Bisnis Digital Vol. 2 No. 5 (2025): September: Jurnal Transformasi Bisnis Digital (JUTRABIDI) 
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i5.929

Abstract

This study aims to analyze the strategic role of the shipping agent, specifically PT. Naval Global Trans Belawan Branch, in ensuring the smooth flow of the maritime logistics chain. The shipping agent functions as a crucial intermediary coordinating contasiner distribution, bridging the interests of cargo owners, shipping companies, and the Belawan Port authority. The research utilizes a descriptive qualitative approach, with data collection performed through field observation and documentary study within the Belawan Port environment. The findings identify that the shipping agent holds broad responsibilities, commencing with container booking according to the required type and size, scheduling vessel arrivals and departures, managing customs and port documentation, and monitoring container movements (from the depot to loading onto the vessel). This role is highly instrumental in determining port throughput efficiency. However, in carrying out its functions, the shipping agent encounters several significant challenges. These constraints include limited container availability, disruptions in the port information system which is not yet optimally integrated, and dynamic changes in export-import regulations. These obstacles potentially cause operational delays and an increase in logistics costs. The study concludes by emphasizing the importance of better information technology integration between the shipping agent and the port authority. Furthermore, enhancing the quality of human resources (HR) through training and certification is key to ensuring that agents can respond to regulatory changes and operational challenges quickly and professionally.

Page 5 of 7 | Total Record : 62

 3   4   5   6   7 

Filter by Year

2024 2025


Reset
Filter By Issues
All Issue Vol. 2 No. 6 (2025): November: Jurnal Transformasi Bisnis Digital (JUTRABIDI)  Vol. 2 No. 5 (2025): September: Jurnal Transformasi Bisnis Digital (JUTRABIDI)  Vol. 2 No. 4 (2025): Juli: Jurnal Transformasi Bisnis Digital (JUTRABIDI)  Vol. 2 No. 3 (2025): Mei: Jurnal Transformasi Bisnis Digital (JUTRABIDI) Vol. 2 No. 2 (2025): Jurnal Transformasi Bisnis Digital (JUTRABIDI) Vol. 2 No. 1 (2025): Jurnal Transformasi Bisnis Digital (JUTRABIDI) Vol. 1 No. 6 (2024): November : Jurnal Transformasi Bisnis Digital (JUTRABIDI) Vol. 1 No. 5 (2024): September : Jurnal Transformasi Bisnis Digital (JUTRABIDI) Vol. 1 No. 4 (2024): Juli : Jurnal Transformasi Bisnis Digital (JUTRABIDI) Vol. 1 No. 3 (2024): Mei : Jurnal Transformasi Bisnis Digital (JUTRABIDI) Vol. 1 No. 2 (2024): Maret : Jurnal Transformasi Bisnis Digital (JUTRABIDI) Vol. 1 No. 1 (2024): Januari : Jurnal Transformasi Bisnis Digital (JUTRABIDI) More Issue