Jurnal Siber Multi Disiplin
Jurnal Siber Multi Disiplin (JSMD) adalah jurnal multidisiplin ilmiah yang diterbitkan oleh Siber Nusantara Research dan di payungi Oleh Yayasan Sinergi Inovasi Bersama (SIBER). Perbitan jurnal ini 4 kali dalam setahun yaitu April, Juli, Oktober, dan Januari. Ruang lingkup dan fokus terkait dengan penelitian dengan pendekatan Multidisipliner, yang meliputi: Ilmu Manajemen, Manajemen SDM, Manajemen Pemasaran & Manajemen Keungan, Ilmu Ekonomi, dan Akuntansi, Ilmu Komputer, Teknologi Informasi Teknik Informatika & Manajemen Informatika, Perdagangan, Manajemen Perhotelan, Pariwisata, Perjalanan, Seni & Budaya, Manjemen Pendidikan, Pendidikan Dasar, Pendidikan Islam & Pendidikan Olahraga, Ilmu Politik, Ilmu Hukum & Ilmu Sosial, Administrasi public & Administrai Pemerintahan, Ilmu Olah Raga, Sejarah & Humaniora, Sosiologi, Psikologi, Ilmu Kesehatan, Kedoteran & Kebidanan, Media & Komunikasi, Ilmu Lingkungan, Ilmu Perpustakaan, Ilmu Pertanian, Perbankan, Manajemen proyek, Manajemen Portofolio, Analisis Keamanan, Kewiraswastaan & Manajemen Retail, Manajemen Tranportasi, Logistik & Expesdidi, Medis, Kesehatan, Kedokteran, Bilogi, Fisika, Kimia, Agoronomi & Pertambangan, dan Teknik Mesin, Teknik Industi & Teknik Perkapalan.
Articles
136 Documents
<![CDATA[Effectiveness of Garuda Indonesia Self Check-In on Services and Operations at Soekarno-Hatta International Airport ]]>
<![CDATA[Salsabilla Haura Friskasari]]>;
<![CDATA[Brendha Chintya Conny]]>;
<![CDATA[Dinar Dewi Kania]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.817
<![CDATA[The self check-in process remains a challenge for elderly passengers due to their unfamiliarity with technology. This study aims to evaluate the effectiveness of self check-in services and operations at Soekarno-Hatta International Airport. Using a descriptive qualitative method and interviews as the primary data collection technique, the findings revealed that PT. Gapura Angkasa (Garuda Indonesia) collaborates with several vendors to offer self check-in. These self check-in employ techniques such as entering booking numbers, ticket numbers, and passport scans. A major drawback identified is the potential misuse of booking numbers or tickets, although identity verification is conducted at the boarding gate. The self check-in provide bilingual options in Indonesian and English to enhance usability. However, passengers unfamiliar with technology, particularly the elderly, may still encounter difficulties. To prevent long queues, check-in staff are available to assist passengers.]]>
<![CDATA[The Impact of Service Quality and Facilities On Passenger Satisfaction at Terminal 1 Departures Soekarno-Hatta International Airport ]]>
<![CDATA[Aqsal Fahriz Ansari]]>;
<![CDATA[Syahfa Putri Casavianca]]>;
<![CDATA[Aisyah Rahmawati]]>;
<![CDATA[Amrulloh Ibnu Kholdun]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.818
<![CDATA[Service quality and airport facilities play an important role in passenger satisfaction, particularly at Terminal 1 Departures of Soekarno-Hatta Airport. This study aims to analyze the effect of service quality and facilities on passenger satisfaction at Terminal 1 Departures. Service quality factors include punctuality, terminal conditions, and process efficiency, while facility factors include accessibility, cleanliness, and the availability of supporting amenities. This research uses an accidental sampling technique with 349 respondents who were conveniently selected from passengers who have utilized services at Terminal 1 Departures of Soekarno-Hatta Airport. The data collected was analyzed using the linear regression method with SPSS to identify the relationship between variables and evaluate their effect on customer satisfaction. The results show a significant effect of service quality and facilities on passenger satisfaction at Terminal 1 of Soekarno-Hatta Airport, highlighting the importance of improving these elements to enhance the overall passenger experience.]]>
<![CDATA[The Effect of 5S and Kaizen on Productivity through Work Safety at DSV Solutions Indonesia Bekasi in 2024 ]]>
<![CDATA[Guti Syahanawa]]>;
<![CDATA[Rafie Fadhilah]]>;
<![CDATA[Rohana Sitanggang]]>;
<![CDATA[Tiarto Tiarto]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.819
<![CDATA[Implementation of 5S (Sort,Set in Order,Shine,Standardize,Sustain) and Kaizen can improve work safety and productivity. In improving DSV Solutions Indonesia productivity, necessary to implement 5S and Kaizen. Objective of this research is to examine the impact of 5S and Kaizen Implementation on Productivity directly and also wants to analyze how the role of The role of Work Safety as an intermediary in the indirect correlation between 5S and Kaizen on Productivity at DSV Solutions Indonesia. This research uses a quantitative approach, with the type of explanatory survey research and the sampling technique used is purposive sampling with the Slovin formula. The population consists of 884 employees with a sample of 90 respondents. Data were collected through observation and Likert scale-based questionnaires, the data was examined with Structural Equation Modeling PLS (SEM-PLS). The research findings proved that the application of 5s and kaizen had significant effects on work safety and productivity.]]>
<![CDATA[Role of Technological Innovation and Operational Efficiency in Competitive Advantage at Soekarno Hatta International Airport ]]>
<![CDATA[Charles An]]>;
<![CDATA[Cecep Pahrudin]]>;
<![CDATA[Arty Zykra Pratiwi]]>;
<![CDATA[Syahranny Anzelie Shadewi Naila Syamsuri]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.820
<![CDATA[This research aims to assess the impact of technological innovation and operational efficiency on competitive advantage at Soekarno Hatta International Airport. In the digitalization era, the implementation of technologies such as self check-in services and the Internet of Things (IoT) is crucial for enhancing efficiency and customer satisfaction. Data were collected from 100 airport users using random sampling techniques, with a quantitative analysis conducted through linear regression using SPSS. Validity, reliability, normality, regression, determination (r²), t-test, and f-test were employed in this study. The results of this study show that technological innovation and operational efficiency have a significant impact on competitive advantage, contributing 56.9% to the competitive advantage variable. The combination of technological innovation and operational efficiency plays an important role in enhancing the competitiveness of Soekarno-Hatta International Airport in both domestic and international markets.]]>
<![CDATA[The Effect of Implementing Green Logistics and Reducing Carbon Emissions on The Operational Efficiency Of Logistics Companies ]]>
<![CDATA[Najla Khairunnisa Setiyanto]]>;
<![CDATA[Arini Ulfa Mawaddah]]>;
<![CDATA[Erni Pratiwi Perwitasari]]>;
<![CDATA[Amrulloh Ibnu Kholdun]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.821
<![CDATA[Increased emissions of greenhouse gases such as carbon dioxide have made global warming and climate change a major problem worldwide. According to World Air Quality Report data, the Special Capital Region (DKI) Jakarta ranks seventh as the largest contributor to emissions in 2023. This study aims to determine the implementation of the effect of implementing green logistics and reducing carbon emissions on the operational efficiency of logistics companies as an effort to support the Indonesian Government committed to the International Sustainable Development Goals (SDGs) to reduce greenhouse gas emissions in Indonesia, especially in the DKI Jakarta area. The research method to be used is a quantitative method with a survey approach and data collected through questionnaires distributed to 35 logistics companies in DKI Jakarta. SEM-PLS (Structural Equation Modeling Partial Least Squares) analysis technique is used for data processing. The results showed that the application of green logistics on the operational efficiency of logistics companies has a positive effect, the implementation of green logistics on reducing carbon emissions has a positive effect, reducing carbon emissions on the operational efficiency of logistics companies has a positive effect, and the application of green logistics on the operational efficiency of logistics companies trough reducing carbon emissions has a positive effect, and the application of green logistics on the operational efficiency of logistics companies trough carbon emission reduction has a positive effect.]]>
<![CDATA[An Examination of Telemedicine Adoption: Unpacking the Determinants of Behavioral Intention through an Extended UTAUT ]]>
<![CDATA[Lis Lesmini]]>;
<![CDATA[Muhammad Iqbal Firdaus]]>;
<![CDATA[Hana Wiedya]]>;
<![CDATA[Jessynia Rasya Vicahya]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.822
<![CDATA[The COVID-19 pandemic has led to changes in people’s lives, including the increased use of telemedicine services. Extending the UTAUT framework, the purpose of this study is to analyze the factors that influence behavioral intentions towards the adoption of telemedicine platforms and investigate the role of e-trust in promoting the use of telemedicine. A non-probability sampling approach was used to select a research sample of 204 respondents. The SEM-PLS model was used in this quantitative research. The population of this study is Halodoc users. The study found that performance expectancy, effort expectancy, facilitating conditions, and e-trust all had significant, direct, and positive effects on respondents’ intentions to use telemedicine. The findings also revealed that social influence influences e-trust in online healthcare systems. No significant relationship between social influence and behavioral intention was found. The present study suggests a positive attitude toward technology can increase user intention in healthcare systems.]]>
<![CDATA[The Influence of Brand Ambassadors on Purchasing Decisions through Brand Image in the E-Commerce Industry ]]>
<![CDATA[Sandriana Marina]]>;
<![CDATA[Aisyah Rahmawati]]>;
<![CDATA[Nadilla Elsa Deviyani]]>;
<![CDATA[Chintya Devi]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.823
<![CDATA[In Indonesia, technology is increasingly sophisticated, and the developing technology now causes the number of internet users to increase. The internet impacts people's behavior to shop online using e-commerce platforms. This study aimed to see the effect of brand ambassadors on purchase decisions through brand image on the marketplace platform. The principal data sources for this research, which employs a method that is quantitative, have been collected using online surveys. The data sample collected was 180 respondent from Gen Z in the DKI Jakarta area. The Accidental sampling method is used in the non-probability sampling method. In analyzing the data, also known as structural equation modeling, is used in this study to enable SMART PLS 3.0 software. The results of this study show that brand ambassadors have a positive effect on purchasing decisions mediated through brand image on the E-Commerce Platform.]]>
<![CDATA[Analysis of Timeliness and Price on Customer Satisfaction Goride Electric ]]>
<![CDATA[Purbanuara Parlindungan]]>;
<![CDATA[Tedy Herdian]]>;
<![CDATA[Mochammad Affan El Hanif]]>;
<![CDATA[Miftah Hafid Adhitama]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.824
<![CDATA[This study analyzes the impact of timeliness and price on customer satisfaction in the context of Gojek's innovative service, Goride Electric. This research uses quantitative methods with research instruments in the form of questionnaires. Data analysis was performed using SmartPLS version 4.0. Based on the results of this study, it shows that timeliness and pricing have a positive and significant impact on customer satisfaction, thereby increasing Gojek's competitive advantage in the online transportation service market. This research contributes to a better understanding of the dynamics of customer satisfaction in the context of innovative electric vehicle-based vehicle booking services, so that it can help Gojek improve its services and maintain customer loyalty.]]>
<![CDATA[How Can Airport Service Quality Influence the Corporate Image: The Mediating Role of Customer Trust ]]>
<![CDATA[Muhammad Thoriq Rabbani Irawan]]>;
<![CDATA[Muhammad Fadhiil Fauzi Jayadita]]>;
<![CDATA[Sandriana Marina]]>;
<![CDATA[Amrulloh Ibnu Kholdun]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.825
<![CDATA[Soekarno-Hatta International Airport still dominates the aviation market in the ASEAN region and is one of the busiest airports in the world. Hence, it needs to be balanced with the quality of airport services. This study analyzes Airport service quality's effect on corporate image mediated by customer trust at Soekarno-Hatta Airport Domestic Terminal 3. This research uses quantitative survey methods to collect data and surveys 259 Terminal 3 domestic Soekarno Hatta Airport passengers. The sampling method used is accidental sampling. The data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 3 software. The results showed that airport service quality positively influences corporate image directly and through customer trust as a mediating variable.]]>
<![CDATA[Analysis of The Influence of Web Trace and Tracking, Delivery Timeliness, and Tracking System Facilities on Customer Satisfaction at PT JNE Kalimalang Branch, East Jakarta ]]>
<![CDATA[Okin Ringan Purba]]>;
<![CDATA[Siti Maemunah]]>;
<![CDATA[Dhaffa Fadillah Wepta]]>;
<![CDATA[Petronela Violetta]]>
<![CDATA[ Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026) ]]>
Publisher : <![CDATA[Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER) ]]>
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DOI: 10.38035/jsmd.v3i4.826
<![CDATA[The purpose of this study is to analyze the influence of web trace and tracking facilities, delivery timeliness, and tracking system facilities on customer satisfaction of JNE Kalimalang East Jakarta branch. This study uses the SPSS program. The data were evaluated using t-test, f-test, determination coefficient test, validity test, reliability test, classical assumption test, multiple regression analysis and multiple correlation. The participants in this study are customers who use JNE delivery services as many as 150 respondents. The results of the research on the influence of web trance and tracking on customer satisfaction can maximize the features in the JNE application and the website is easier to use with a simpler, more communicative, and user-friendly design. The results of the research on the timeliness of delivery to customer satisfaction can be checked directly on the JNE application. The punctuality of package delivery is according to the estimate provided by the company so that customers feel satisfied. As a result of the research of tracking system facilities on customer satisfaction, the company is able to provide online tracking services with high accuracy that can increase consumer satisfaction.]]>
