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Management and Business Progress
Published by Sekolah Tinggi Ilmu Ekonomi Bina Karya
ISSN : -     EISSN : 29649560     DOI : https://doi.org/10.70021/mbp
Core Subject : Economy,
Economics, Econometrics & Finance
Management Business Progress mencakup ide atau pemikiran hasil penelitian, penemuan dan inovasi baru yang berkaitan dengan Manajemen dan Bisnis dengan ruang lingkup pada bidang tertentu yaitu : Majamen SDM Manajemen Keuangan Manajemen Operasi Entrepreneur
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 50 Documents
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Pengaruh Kepuasan Kerja Dan Loyalitas Karyawan Terhadap Kinerja Karyawan Pada PT. Perkebunan Nusantara III Rambutan Dengan Insentif sebagai Variable Moderating Siregar, Aisyah; Manurung, Shelly Meilani
Management And Business Progress Vol. 2 No. 1 (2023): Management and Business Progress Edisi Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i1.64

Abstract

This study aims to determine the effect of job satisfaction and employee loyalty on employee performance with incentives as a moderating variable. This study used a sample of 65 respondents, with a quantitative research method. The analytical method used is the multiple linear regression analysis model and Moderation Regression Analysis (MRA). by using the help of SPSS 25.00 for windows. With the results of the research, the first hypothesis is accepted, meaning that job satisfaction has a significant effect on employee performance. The second hypothesis is accepted, meaning that employee loyalty has a significant effect on employee performance. The third hypothesis is accepted: job satisfaction and loyalty have a significant effect on performance. The fourth hypothesis is accepted, meaning that incentives moderate the relationship between job satisfaction and performance, or in other words, job satisfaction has an effect on employee performance and incentives also have a strong influence on performance.
Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Keputusan Pembelian Pada Toko Tasya Butik Tebing Tinggi Serta Dampaknya Pada Loyalitas Konsumen Sari, Dea Novita; Nainggolan, Benhart; Barus, Ben Setiawan
Management And Business Progress Vol. 2 No. 1 (2023): Management and Business Progress Edisi Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i1.65

Abstract

This study aims to determine and analyze the effect of product quality and service quality both simultaneously and partially on purchasing decisions and their impact on consumer loyalty at the Tasya Butik Tebing Tinggi store. The method of determining the sample used in this study is to use the Cochran formula as many as 96 samples are consumers of Tasya Butik Stores. Based on the results of the analysis of hypothesis 1, it can be concluded that the first hypothesis is accepted, meaning that the Product Quality variable (X1) has an effect on the Purchase Decision variable (Z). Based on the results of the analysis of hypothesis 2, it can be concluded that the second hypothesis is accepted, meaning that the service quality variable (X2) affects the purchasing decision variable (Z). Based on the results of the analysis of hypothesis 3, it is concluded that the third hypothesis is accepted, meaning that Product Quality (X1) and Service Quality (X2) have a simultaneous (simultaneous) effect on Purchase Decisions (Z).
Analisis Pengaruh Kualitas Pelayan Dan Promosi Terhadap Loyalitas Nasabah Melalui Kepuasan Nasabah Sebagai Variabel Intervening: Studi Kasus PT Pegadaian Kantor Cabang Tebing Tinggi Lubis, Nanda Sri Dewi; Gunawan, Didik
Management And Business Progress Vol. 2 No. 1 (2023): Management and Business Progress Edisi Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i1.66

Abstract

This study aims to find out more clearly how the Analysis of Service Quality and Promotion of Customer Loyalty through Customer Satisfaction as an Intervening variable (Case Study of PT Pegadaian Tebing Tinggi Branch Office). This study uses quantitative methods. This type of research is explanatory research which explains the causal relationship between variables and hypothesis testing. The sample used in this study amounted to 100 respondents with the accidental sampling method with the characteristics of customers who have made purchases and used the services of PT Pegadaian Tebing Tinggi Branch. Data analysis in this study used Validity Test, Reliability Test, Hypothesis Testing (t test). The data processing program in this study uses a software program Smart PLS version 3.0. The results of the study indicate that Service Quality has an effect on Customer Satisfaction of PT. Pegadaian Tebing Tinggi Branch. Promotion has an effect on Customer Satisfaction of PT. Pegadaian Tebing Tinggi Branch. Service Quality has no effect on Customer Loyalty of PT. Pegadaian Tebing Tinggi Branch. Promotion has no effect on Customer Loyalty of PT. Pegadaian Tebing Tinggi Branch. Customer Satisfaction has no effect on Customer Loyalty of PT. Pegadaian Tebing Tinggi Branch. Service quality has no effect on Customer Loyalty through customer satisfaction as an intervening variable on the product of PT Pegadaian Branch Tebing Tinggi. Promotion has no effect on Customer Loyalty through Customer Satisfaction as an intervening variable on the product of PT Pegadaian Branch Tebing Tinggi
Analisis Faktor-Faktor Yang Mempengaruhi Kepuasan Konsumen Cafe Brotherhood: Studi Kasus Pada Pelanggan Cafe Brotherhood Sinaga, Eka Mayastika; Tampubolon, Lasmaria; Sinaga, Shania
Management And Business Progress Vol. 2 No. 1 (2023): Management and Business Progress Edisi Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i1.68

Abstract

This study aims to determine the Analysis of Factors Affecting Consumer Satisfaction Cafe Brotherhood. The research method used is a quantitative method using SPSS version 25.00 which was collected from the results of distributing questionnaires to 88 respondents to Cafe Brotherhood visitors. The analytical method used in this study uses an instrument test, namely the validity test and reliability test. Classical assumption test, namely normality test, multicollinearity, and heteroscedasticity test, multiple linear regression analysis, analysis of the coefficient of determination (R2), hypothesis testing, namely t-test (partial). The results show that the price variable (X1) has a significant effect on consumer satisfaction (Y), the product quality variable (X2) has a significant effect on consumer satisfaction (Y), the service quality variable (X3) has a significant effect on customer satisfaction (Y) and the dominant factor influencing it is the variable of product quality on consumer satisfaction.
Pengaruh Disiplin Kerja, Kompensasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan Pada Pegawai Cv. Istana Mobil Arifin, Indra Welly; Febrianto, Vidi; Tarigan, Hendri Mayanta
Management And Business Progress Vol. 2 No. 1 (2023): Management and Business Progress Edisi Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i1.69

Abstract

This study aims to determine the effect of work discipline, compensation and job satisfaction on nurse performance in employees of CV. Car Palace. The research method used is a quantitative method using SPSS version 25.00 which was collected from the results of distributing questionnaires to employees of CV. Istana Mobil as many as 98 respondents. The analytical method used in this study is to use an instrument test, namely the validity and reliability test. The classical assumption test is the normality test, multicolonearity test, heteroscedasticity test, multiple linear regression analysis, analysis of the coefficient of determination (R2), hypothesis testing, namely the T test. The results of SPSS in this study are the work discipline variable (X1) has an effect on the performance variable (Y). ), the compensation variable (X2) has no effect on the performance variable (Y), the job satisfaction variable (X3) has no effect on the performance (Y), and the hypothesis test is the F test of work discipline (X1), compensation (X2), and job satisfaction (X3) has a simultaneous effect on performance (Y)
Pengaruh Kualitas Produk Dan Inovasi Produk Terhadap Kepuasan Konsumen Produk Ms Glow Dengan Kepercayaan Sebagai Variabel Intervening: Studi Kasus Pada Mahasiswa STIE Bina Karya Tebing Tinggi Siregar, Aisyah; Ningsih, Erna
Management And Business Progress Vol. 2 No. 2 (2023): Management and Business Progress Edisi Desember 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i2.103

Abstract

This study aims to examine and determine the effect of Product Quality and Product Innovation on Consumer Satisfaction of MS Glow products with Trust as an Intervening Variable. The effect we want to know is the direct or indirect effect. This type of research is explanatory research that describes the location of the variables studied and their effects from one variable to another. The population in this study is unknown in number. The sample taken was 96 respondents using the Cochran formula with proportionate stratified random sampling technique with the characteristics of STIE Bina Karya students in semester 2, 4, 6 & 8, aged at least 18 years and had used MS Glow products for at least 3 months. The data analysis method uses PLS-based SEM, analyzed by outer model, inner model and hypothesis testing using bootstrapping. The results of this study indicate that Product Quality has a positive and significant effect on Trust. Product Innovation has a positive and significant effect on Trust. Product Quality has a positive and significant effect on Consumer Satisfaction. Product Innovation has a positive and significant effect on Consumer Satisfaction. Trust has a positive and significant effect on Consumer Satisfaction. Product Quality has a positive and significant effect on Consumer Satisfaction through Trust as an Intervening Variable. Product Innovation has a positive and significant effect on Consumer Satisfaction through Trust as an Intervening Variable.
Peran Kualitas Pelayanan Dalam Memediasi Pengaruh Disiplin Kerja Dan Fasilitas Terhadap Kepuasan Masyarakat : Studi Kasus Pada Dinas Kependudukan Dan Catatan Sipil Tebing Tinggi Arseto, Dedy Dwi; Sahbania, Aulia
Management And Business Progress Vol. 2 No. 2 (2023): Management and Business Progress Edisi Desember 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i2.106

Abstract

This study aims to determine the role of service quality in mediating the effect of work discipline and facilities on community satisfaction (a case study at the Tebing Tinggi Department of Population and Civil Registration). The research method used is a quantitative method using SPSS version 25.00. The data collected from the results of questionnaires distributed to the people of the city of Tebing Tinggi were 96 respondents. The analytical method used in this study is to use an instrument test, namely the validity and reliability test. The classical assumption test is normality test, multicolonearity test, heteroscedasticity test, multiple linear regression analysis, coefficient of determination (R2) analysis, hypothesis testing, namely T test and path analysis. The results of SPSS in this study are the work discipline variable (X1) that affects the service quality variable (Z), the facility variable (X2) has no effect on the service quality variable (Z), the work discipline variable (X1) has an effect on community satisfaction (Y ), the facility variable (X2) has no effect on community satisfaction (Y), the service quality variable (Z) has no effect on community satisfaction (Y) and path analysis shows service quality (Z) cannot mediate the relationship of work discipline (X1) to satisfaction community (Y), and service quality (Z) can mediate the relationship of facilities (X2) to community satisfaction (Y).
Strategi Penjualan Jagung Dan Kacang Rebus Di Kota Tebing Tinggi Silitonga, Dwi; Rusmewahni, Rusmewahni
Management And Business Progress Vol. 2 No. 2 (2023): Management and Business Progress Edisi Desember 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i2.108

Abstract

The large number of MSME people increases competition in the market, especially for small or micro business owners. Therefore, several changes are needed from business people, one of which is implementing certain strategies to market their products. A business located in Kampung Bicara area of Tebing Tinggi City sells sweet corn and boiled peanuts. To be able to continue to survive and develop in the Tebing Tinggi, of course, this business requires a good business marketing strategy. The purpose of this activity is to find out the obstacles faced and what solutions must be implemented in maintaining the business of selling corn and boiled peanuts so that it continues to grow. The obstacle found that a large number of business people of boiled corn and peanut had more interesting innovations to attract customers. The solution to this problem is to add a variety of flavors, spices or create new and unique preparations. Business people must also provide good service and be responsive to customers. In addition, by making promotional strategies through social media, such as Whatsapp, Facebook, Tiktok, or other types of social media by uploading photos of their products on social media so that they can arouse appetite and attract customer attention.
Pengaruh Kualitas Pelayanan Dan Store Atmosphere Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening Pada Cv. Istana Mobil Harahap, Hastuti; Rajagukguk, Frederik Rudy Sentosa
Management And Business Progress Vol. 2 No. 2 (2023): Management and Business Progress Edisi Desember 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i2.109

Abstract

This study aims tol deltelrminel thel elffelct olf selrvicel quality and stolrel atmolsphelrel oln custolmelr lolyalty with satisfactioln as an intelrvelning variablel at CV. Car Palacel. Thel relselarch melthold useld is a quantitativel melthold using thel hellp olf SPSS velrsioln 25.00. which is colllelcteld frolm thel relsults olf distributing quelstiolnnairels tol CV custolmelrs. Telbing Tinggi City Car Palacel as many as 96 relspolndelnts. Thel analytical melthold useld in this study is tol usel an instrumelnt telst, namelly thel validity and relliability telst. Thel classical assumptioln telst is nolrmality telst, multicollolnelarity telst, heltelrolsceldasticity telst, multiplel linelar relgrelssioln analysis, colelfficielnt olf deltelrminatioln (R2) analysis, hypolthelsis telsting, namelly T telst and path analysis. Thel relsults olf SPSS in this study arel thel Selrvicel Quality variablel (X1) has an elffelct oln thel Satisfactioln variablel (Z), thel Stolrel Atmolsphelrel variablel (X2) has nol elffelct oln thel Satisfactioln variablel (Z), thel Selrvicel Quality variablel (X1) has nol elffelct oln Custolmelr Lolyalty (Y). ), thel Stolrel Atmolsphelrel variablel (X2) has nol elffelct oln Custolmelr Lolyalty (Y), thel Satisfactioln variablel (Z) has an elffelct oln Custolmelr Lolyalty (Y) and path analysis sholws that Satisfactioln (Z) can meldiatel thel rellatiolnship beltweleln Selrvicel Quality (X1) and Custolmelr Lolyalty (Y). ), and Satisfactioln (Z) can meldiatel thel rellatiolnship olf Stolrel Atmolsphelrel (X2) tol Custolmelr Lolyalty (Y).
Pengaruh Motivasi dan Komitmen Organisasi Terhadap Kepuasan Kerja Pada Karyawan Cafe Kopi Dolok Jl. Jenderal Sudirman Kota Tebing Tinggi Nainggolan, Benhart
Management And Business Progress Vol. 2 No. 2 (2023): Management and Business Progress Edisi Desember 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/mbp.v2i2.115

Abstract

This study aims to determine how the influence of motivation and Organizational Commitment on Job Satisfaction of employees of Cafe Kopi Dolok Jl. Jenderal Sudirman Tebing Tinggi City. Based on the results of observations made by researchers, it is known that there are several problems regarding job satisfaction at the Cafe Kopi Dolok, including motivation and organizational commitment. The research sample used as many as 31 people with saturated sampling method. This research uses a type of quantitative research with nature of replication research. This research is a replication of previous research where the difference lies only in the object studied. The research method uses multiple linear regression analysis. The results of the hypothesis test state that: Hypothesis 1 is accepted, then motivation has an affects on job satisfaction. Hypothesis 2 is accepted, so organizational commitment affects job satisfaction . Hypothesis 3 is accepted, then the variables of motivation and organizational commitment simultaneously affect the job satisfation of employees Cafe Kopi Dolok Jl. Jenderal Sudirman Tebing Tinggi City.

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