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Epsilon : Journal of Management (EJoM)
Published by Universitas Ichsan Gorontalo
ISSN : 30266548     EISSN : 3026653X     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Epsilon : Journal of Management (EJoM) adalah jurnal peer-review yang diterbitkan dua kali dalam setahun (April, dan Oktober) oleh Program Studi Manajemen Pascasarjana Universitas Ichsan Gorontalo. Epsilon: Journal of Management (EJoM) dimaksudkan sebagai jurnal untuk mempublikasikan artikel-artikel yang melaporkan hasil-hasil penelitian manajemen. Epsilon: Journal of Management (EJoM) mengundang naskah dalam berbagai topik termasuk, namun tidak terbatas pada, bidang fungsional Manajemen Pemasaran, Manajemen Keuangan, Manajemen Strategis, Manajemen Operasi, Manajemen Sumber Daya Manusia, Manajemen sector public, Manajemen Pendidikan, e-Business, Manajemen Pengetahuan, Sistem Pengendalian Manajemen, Sistem Informasi Manajemen, Bisnis Internasional, Ekonomi Bisnis, Etika Bisnis dan Berkelanjutan, dan Kewirausahaan. Artikel bisa ditulis dalam bahasa Inggris atau bahasa Indonesia.. Jurnal ini terbit 1 tahun 2 kali (April dan Oktober).
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 38 Documents
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Pengaruh Take Home Pay, Organization Climate, dan Employee Engagement terhadap Turnover Intention dengan Work Life Balance sebagai Variabel Intervening: Studi pada Pekerja Pkwt Pt Kudus Alih Daya Ega Aditya Perdana; Kertati Sumekar; Mamik Indaryani
Epsilon Journal of Management Vol. 4 No. 2 (2026): Oktober: Epsilon : Journal of Management (EJoM)
Publisher : Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/epsilon.v4i2.171

Abstract

Turnover intention is one of the challenges in human resource management because it may affect organizational continuity and operational effectiveness, particularly among employees employed under fixed-term employment agreements (Perjanjian Kerja Waktu Tertentu/PKWT). This study aims to analyze the effects of Take Home Pay, Organization Climate, and Employee Engagement on Turnover Intention, with Work Life Balance as an intervening variable among PKWT employees at PT Kudus Alih Daya. This study employed a quantitative approach involving 145 respondents selected using purposive sampling. Data were collected through questionnaires and analyzed using Structural Equation Modeling (SEM) to examine the direct and indirect effects among the variables. The results showed that Take Home Pay and Organization Climate had positive and significant effects on Work Life Balance, while Employee Engagement had a negative and significant effect. Furthermore, Take Home Pay and Organization Climate had positive and significant effects on Turnover Intention, whereas Employee Engagement and Work Life Balance had negative and significant effects on Turnover Intention. The analysis of indirect effects indicated that Work Life Balance played an intervening role; however, the direct effects of several variables on Turnover Intention were stronger than their indirect effects through Work Life Balance. These findings highlight the importance of managing compensation, organizational climate, employee engagement, and work-life balance as part of efforts to reduce Turnover Intention among PKWT employees.
Penilaian Risiko Operasional Perjalanan Kereta Api pada Jalur Padang-Bandara Internasional Minangkabau dengan Metode FMEA Murni Pitriyani; Ridho Ryswaldi
Epsilon Journal of Management Vol. 4 No. 2 (2026): Oktober: Epsilon : Journal of Management (EJoM)
Publisher : Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/epsilon.v4i2.172

Abstract

Rail transportation plays a strategic role in supporting economic activity and regional connectivity in Indonesia, yet operational risks along busy commuter lines remain inadequately mapped, including on the Padang-Minangkabau International Airport (BIM) line. This study aims to identify potential failure modes, analyze operational risk levels, determine the highest risk priorities, and formulate mitigation recommendations for the Padang-BIM rail line operated by PT Kereta Api Indonesia (Persero) Divre II West Sumatra. A sequential exploratory mixed-method design was employed, combining a qualitative stage (semi-structured interviews) to validate and enrich the list of failure modes with a quantitative stage using the Failure Mode and Effects Analysis (FMEA) method. Data were collected from 18 purposively selected operational staff, covering four operational risk sources: human factors, equipment and infrastructure, environment, and management. Severity (S), Occurrence (O), and Detection (D) were rated on a 1-10 scale and combined into a Risk Priority Number (RPN = S x O x D). Inter-rater reliability was tested using Kendall’s Coefficient of Concordance. The results identified 44 failure modes, of which four were classified as High Risk and one as Medium Risk. The highest-priority failure modes were ignoring warning signs at unguarded level crossings (RPN=432), stalled or trapped vehicles at level crossings (RPN=400), and running through closed barriers at guarded crossings (RPN=378), all originating from road-user behavior classified under the human factor. Rail cracking due to material fatigue (RPN=162) and landslides damaging the track (RPN=144) were also identified as priority risks.
Peran Hukum Adat dalam Pembentukan Karakter Berbasis Ecopreneurship di Desa Wisata Penglipuran Ulwiyatun Najjah; Khomsah Nurul Hikmah; Rahmadina Putri Al Isna; Putri Ratna Dewi; Utami Puji Lestari
Epsilon Journal of Management Vol. 4 No. 2 (2026): Oktober: Epsilon : Journal of Management (EJoM)
Publisher : Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/epsilon.v4i2.174

Abstract

The development of tourism provides economic opportunities for local communities but also poses challenges in preserving the environment and local culture. One approach that can be applied is ecopreneurship, which integrates economic, social, cultural, and environmental aspects. Penglipuran Tourism Village in Bangli Regency, Bali, is a traditional village that develops sustainable tourism while maintaining its cultural identity through the implementation of customary law. This study aims to analyze the role of customary law in shaping ecopreneurship-based character among the community of Penglipuran Tourism Village. The research uses a descriptive qualitative approach with data collection through observation, interviews, and literature review. The results show that awig-awig, perarem, and the values of Tri Hita Karana play a role in forming character traits such as discipline, responsibility, cooperation, environmental awareness, and cultural preservation. These characteristics support the implementation of ecopreneurship through community-based tourism management, development of local MSMEs, sustainable utilization of natural resources, and preservation of culture and the environment. Thus, customary law serves as an important instrument in shaping community character that supports economic, social, cultural, and environmental sustainability.
Pengaruh Kolaborasi terhadap Kinerja Rantai Pasok dengan Supply Chain Agility sebagai Variabel Mediasi: (Pada Usaha Mikro Ayam Potong di Kecamatan Tangerang) Juandito Erlangga Nazari; Asep Supriadi; Gerry Ganika
Epsilon Journal of Management Vol. 4 No. 2 (2026): Oktober: Epsilon : Journal of Management (EJoM)
Publisher : Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/epsilon.v4i2.176

Abstract

The supply chain in the broiler chicken microbusiness plays a crucial role in maintaining product availability and ensuring smooth distribution to consumers. However, in practice, issues such as stockouts, distribution delays, a lack of coordination among partners, and limited ability to respond quickly to changes in market demand still persist. This study aims to examine the effect of collaboration on supply chain performance, with supply chain agility as a mediating variable, in the broiler chicken microbusiness sector in Tangerang District. This study employs a quantitative causal approach using Partial Least Squares-based Structural Equation Modeling (PLS-SEM). The sample consists of 150 owners or managers of broiler chicken microbusinesses in Tangerang District. The results show that collaboration has a positive and significant effect on supply chain performance and supply chain agility. Furthermore, supply chain agility has a positive and significant effect on supply chain performance. In addition, supply chain agility was found to significantly mediate the effect of collaboration on supply chain performance.
Pengaruh Kualitas Layanan terhadap Loyalitas Wisatawan melalui Kepuasan Wisatawan pada Ekowisata Nyaru Menteng Julira Julira; Vivy Kristinae; Rian Sidiq Prakoso; Ina Karuehni
Epsilon Journal of Management Vol. 4 No. 2 (2026): Oktober: Epsilon : Journal of Management (EJoM)
Publisher : Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/epsilon.v4i2.177

Abstract

Nyaru Menteng Ecotourism is an education-based conservation destination in Palangka Raya that holds considerable potential, yet still faces limitations in service quality and facilities that may affect visitor satisfaction and loyalty. This study aims to examine the effect of Service Quality on Tourist Loyalty, both directly and indirectly through Tourist Satisfaction as a mediating variable, at Nyaru Menteng Ecotourism. This study employed a descriptive design with a quantitative approach, involving 55 respondents selected through purposive sampling, with data collected using a 1-5 Likert-scale questionnaire and analyzed using the Partial Least Square-Structural Equation Modeling (PLS-SEM) method through SmartPLS 4.1. The results show that Service Quality has a positive and significant effect on Tourist Satisfaction, Service Quality has a positive and significant effect on Tourist Loyalty, Tourist Satisfaction has a positive and significant effect on Tourist Loyalty, and Service Quality has a positive and significant effect on Tourist Loyalty through Tourist Satisfaction as a partial mediator. These findings indicate that improving service quality, particularly in terms of tangibility, empathy, and assurance, can enhance satisfaction while simultaneously driving tourist loyalty, both directly and through satisfaction first. The practical implication of this study is the importance for the management of Nyaru Menteng Ecotourism to continuously improve facility quality, cleanliness, and safety assurance in order to sustain visitor satisfaction and loyalty over the long term
Analisis Strategi Manajemen Pengelolaan Ecoresort dalam Meningkatkan Daya Tarik Wisata Berkelanjutan di Asriloka Wonosalam Kabupaten Jombang Dewi Krisnawati; Priyo Utomo; Nur Hidayah; Nuryadi Nuryadi
Epsilon Journal of Management Vol. 4 No. 2 (2026): Oktober: Epsilon : Journal of Management (EJoM)
Publisher : Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/epsilon.v4i2.184

Abstract

This study aims to analyze the management strategies implemented by Asriloka Wonosalam in managing its eco-resort, examine the influence of these strategies on enhancing sustainable tourism attractiveness, and identify the supporting and inhibiting factors encountered in the management process. This research employed a descriptive qualitative approach. Data were collected through in-depth interviews with the management, direct field observations, and documentation. The data were analyzed by examining the field findings textually and operationally, which were subsequently interpreted using Fred R. David’s Strategic Management framework and the concept of Sustainable Tourism. The findings indicate that Asriloka Wonosalam implements an integrated management strategy through the synchronization of outbound activities, character education content, and the utilization of the authentic geophysical characteristics of the natural site on the slopes of Mount Anjasmoro. Quality control is rigorously implemented by reinforcing environmentally conscious leadership values through reflective discussion sessions and the application of daily green communication. This management strategy has a positive and linear influence on strengthening the dimensions of sustainable tourism. The policy of limiting the number of daily guests has successfully preserved ecological assets from physical degradation, increased group-market satisfaction through immersive tourism experiences, and generated a multiplier effect on the local economy by involving local residents as partners in the operational supply chain. The main supporting factors include the authenticity of natural capital that is difficult for competitors to replicate, the owners’ ideological commitment, and the growing market trend toward outdoor activities. Meanwhile, the inhibiting factors include gaps in the surrounding community’s understanding of conservation principles, high green operational costs amid restrictions on guest capacity, and the high sensitivity of the institutional market to external threats, particularly fluctuations in the broader political situation and national security conditions.
Serving to Perform: Servant Leadership and Perceived Organizational Support On Employee Performance Through Employee Engagement Lourensia Lourensia; Lianto Lianto
Epsilon Journal of Management Vol. 4 No. 2 (2026): Oktober: Epsilon : Journal of Management (EJoM)
Publisher : Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/epsilon.v4i2.188

Abstract

This study examines the influence of servant leadership and perceived organizational support (POS) on employee performance, with employee engagement as a mediator, among the entire workforce (N = 64) of a construction services company in Pontianak, West Kalimantan, Indonesia. Data were analysed using PLS-SEM in WarpPLS 8.0. Servant leadership and POS both had significant positive effects on employee engagement (β = 0.226, p = 0.028; β = 0.582, p < 0.001), and both POS and employee engagement had significant positive direct effects on employee performance (β = 0.440, p < 0.001; β = 0.502, p < 0.001). Servant leadership, however, had no significant direct effect on performance (β = 0.013, p = 0.460), nor did engagement significantly mediate the servant leadership-performance link (β = 0.113, p = 0.093); engagement did, however, significantly and complementarily mediate the POS-performance link (β = 0.292, p < 0.001). Perceived organizational support thus emerges as a more consistent driver of engagement and performance than servant leadership in this small, project-based construction firm. The study offers a population-level test of this model in an under-examined setting and practical guidance for construction-sector employers on HR priorities.
Peran Learning & Development untuk Pengembangan Kinerja Karyawan pada Perusahaan Grand Inna Medan Amelia Tanjung; Syahrani Devi
Epsilon Journal of Management Vol. 4 No. 2 (2026): Oktober: Epsilon : Journal of Management (EJoM)
Publisher : Lembaga Pengabdian Masyarakat Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/epsilon.v1i2.189

Abstract

 This study aims to describe the implementation of Learning and Development (L&D), its perceived contribution to employee performance development, and the supporting and inhibiting factors at Grand Inna Medan. This research employed a descriptive qualitative approach, with data collected through interviews, observation, and documentation. The data were analyzed through data reduction, data display, and conclusion drawing and verification. The findings indicate that L&D programs are designed according to departmental needs and include new employee orientation, service excellence, occupational safety, communication, grooming, and technical training. Learning methods include presentations, discussions, practical exercises, guidance, and mentoring. These programs help employees understand work procedures, service standards, and the skills required to perform their duties. Supporting factors include the relevance of training materials and their alignment with job requirements, while the main challenge is scheduling training alongside hotel operations. This study provides a contextual understanding of the relationship between competency development, workplace learning application, and operational constraints in implementing L&D within the hospitality industry.

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