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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 1,535 Documents
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DEVELOPMENT OF EMPLOYEE PERFORMANCE MODEL BASED ON TRANSACTIONAL LEADERSHIP, COMPETENCY, AND JOB SATISFACTION Darmanto, Susetyo; Supriyadi, Yan
Jurnal Aplikasi Manajemen Vol. 20 No. 2 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.02.18

Abstract

This study aims to analyze the effect of transactional leadership style and employee competence on the performance of Miclyn Express Offshore Pte.Ltd employees either directly or indirectly through job satisfaction. The populations in this study are all employees who work at Miclyn Express Offshore Pte. Ltd. The sample used is employees with a total of 73 respondents, and the sampling technique used is stratified random sampling. The data sources used are primary data, with a questionnaire data collection method. The analytical technique used is path analysis and the Sobel test. The results obtained that transactional leadership style and competence had a positive and significant effect on job satisfaction. Transactional leadership style and competence had a positive and significant effect on employee performance, and job satisfaction had a positive and significant effect on employee performance. Based on the Sobel test, it was found that job satisfaction can mediate the effect of transactional leadership style and competence on employee performance. Management must continue to pay attention to the abilities possessed by each employee, especially in terms of increasing self-confidence, theoretical ability, practical ability, expertise, and consistency of each employee, so that it will have an impact on improving their performance.
Analisis tentang Iklim Organisasi Harlie, M.
Jurnal Aplikasi Manajemen Vol. 6 No. 3 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Organization culture essentially reflects culture, tradition and attitude pattern followed by certain organization. Any significant variables affecting organization climate needs to be collectively understood in an organization. Any attempts to evaluate good or not certain organization need executing. Healthy organization climate will give effect on such organization improvement. Therefore such condition need to be continously created.
Pengaruh Retailing Mix dan Kualitas Layanan terhadap Kepuasan Pelanggan dan Dampaknya pada Behavioral Intentions (Studi Kasus: "Hypermart" Malang Town Square, Malang) By, Djasly
Jurnal Aplikasi Manajemen Vol. 6 No. 2 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Customer buying behavior is affected by Environment changes. They like one stop shopping concept, because of its comfortable and variances of products, which are they shouldnt get some products in different places for each. With the amount of products and large area that hypermarket has, so it can be applied this one stop shopping concept. There's much competitors in hypermarket business, it needs the strategy to keep their old customers or get some new customers, and being focus on customer satisfaction for its effect on behavioral intentions in the future. Besides the service quality factor that can be affected to customer satisfaction in retail business, there is need to learn about retailing mix concept. Knowing the customer perceptions of retailing mix and service quality especially in "Hypermart" Malang Town Square (MATOS) and also knowing the retailing mir and service quality effect of customer satisfaction and behavioral intentions, are the aims of this research. Confirmatory analysis is including to the survey category of this research. Purposive sampling technique was used in this research with 148 respondents of it. The analysis of this research was using SEM (Structural Equation Modeling method with LISREL 8.30 program to make it work. Mostly, The customers value for their perception of retailing mix and service quality in "Hypermart MATOS" are good enough, like their strategist location, their variances of product, their high quality standard, their price of product that's similar to its quality, and their brands can be used optimally. Besides that, the high service quality in this "Hypermart MATOS" can make well customer satisfaction and also for the customer's behavioral intentions on the future.
Pengembangan Model Pengukuran Konstruk Kinerja Dosen Pendidikan Ekonomi Berdasarkan Persepsi Mahasiswa Supriyanto, Supriyanto
Jurnal Aplikasi Manajemen Vol. 6 No. 2 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The research was intended to verify the performance of economic education lecturer based on the perception of students. The population was all bachelor degree-economic education students of Economic Faculty at State University of Malang, which studied educational subjects at 2nd semester in 2007/2008. The amount of population was 607 students. The sample was selected based on the random sampling. The sample size was determined by using the Daniel-Terrel's formula. By using of that formula, 236 students were elected as sample. The Likert-five point scale was used as a research instrument. Furthermore, the data were analyzed by confirmatory factor analysis, to verify unidimensionality, composite reliability, and construct validity. In brief, the finding of research that the performance of economic education lecturer was validly reflected by the teaching implementation and the personality of lecturer in teaching
MULTICULTURAL-BASED MANAGEMENT OF CULTURING TOLERANCE VALUES IN ELEMENTARY SCHOOL Suryaman, Suryaman; Suharyanto, Suharyanto
Jurnal Aplikasi Manajemen Vol. 20 No. 2 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.02.16

Abstract

Character education is an endeavor that helps help people understand, care about, and act on core ethical values. This study aims to describe the management of teaching tolerance values in elementary schools. The location of this research is SD Pembangunan Jaya 2 Sidoarjo. The research method used is descriptive qualitative research. The result is that through social interaction, students learn to respect other religions so that students have a tolerant attitude. Schools give students the freedom to embrace their respective religions, and they understand the importance of tolerance for students of different ethnicities, races, ethnicities, and religions. Principals instill the values of tolerance by acting as managers, leaders, educators, administrators, and supervisors. Teachers instill values of tolerance through classroom learning, daily activities, examples, suggestions, habituation, and extracurricular activities. The resulting forms of tolerance include: recognizing the rights of everyone, respecting the beliefs of others, do not impose religion on others, living in harmony and peace among human beings, having the spirit of the Pancasila philosophy, and help each other. The findings of this study can be used as input for effective teaching and learning activities in multicultural-based schools. Multicultural-based schools require special attention from the principal because they are prone to conflict. Schools create a conducive climate in transforming the values of tolerance in multicultural-based elementary schools.
CREDIT RISK MANAGEMENT CONTROL ON SME SEGMENT: STUDY CASE OF XYZ BANK BRANCH SURABAYA Mayasari, Ludmila; Harianto, Eric; Mas’ud, Riduan; Albazi, Uzair; Nursaid, Nursaid
Jurnal Aplikasi Manajemen Vol. 20 No. 2 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.02.17

Abstract

The study is conducted to explain the suitability of credit risk control management to minimize the non-performing loans at XYZ Bank Branch Surabaya as stipulated by the Basel Accord Committee in Financial Services Authority Regulation No. 18/PJOK.03/2016 about the Implementation of Risk Management for Commercial Banks. Based on the Basel III guidelines, credit risk management includes seven mechanisms. The seven mechanisms are the policy framework, credit risk rating framework, credit risk limits, credit risk modeling, credit risk mitigation, credit audits, and loan review mechanisms. The study uses a qualitative study by the case study approach. The results showed that the control of credit risk management implemented by Bank XYZ Surabaya Branch to minimize non-performing loans to individual debtors in the SME segment had not run effectively. It was primarily about the evaluation of credit risk, which led to the emergence of a new set of risks such as errors in credit risk evaluation, target market losses and ineffective allocation of loan funds, and inadequate strategies for collecting net credit to customers. The study also provides several recommendations for credit risk management as the strategy to reduce the risk of lending to individual debtors in the SME segment at XYZ Bank Branch Surabaya.
DOES INFORMAL LEARNING BRIDGE A RELATIONSHIP BETWEEN PUBLIC HEALTH EMPLOYEE MOTIVATION AND JOB SATISFACTION TOWARD PERFORMANCE? Suryosukmono, Gerry; Praningrum, Praningrum; Pareke, Fahrudin Js
Jurnal Aplikasi Manajemen Vol. 20 No. 2 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.02.11

Abstract

This study examines and analyzes the significant positive effect of job satisfaction and motivation on employee performance mediated by informal learning. The population of this study was employees of the Ministry of Health who worked in the Bengkulu Province based on the Ministry of Health Polytechnic and the Class III Port Office of Bengkulu Province. The number of respondents amounted to 100 people. The study was analyzed using the Structural Equation Modeling (SEM) method with PLS 3 analysis tool. Based on the research conducted, we found that job satisfaction had a significant positive effect on informal learning and employee performance directly. On the other hand, motivation positively affects performance, although it cannot affect performance. In addition, informal learning can also positively impact improving performance directly. However, informal learning cannot mediate job satisfaction and motivation in improving employee performance in the mediating relationship. This study provides implications for informal learning through informal discussions in the form of constructive feedback between leaders as mentors and employees, which are expected to motivate to improve employee performance on an ongoing basis.
AN EXAMINATION OF CUSTOMER SATISFACTION TOWARD ONLINE FOOD SHOPPING DURING COVID-19 PANDEMIC Wahyuningsih, Wahyuningsih; Nasution, Hanny; Roostika, Ratna; Yeni, Yulia Hendri
Jurnal Aplikasi Manajemen Vol. 20 No. 2 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.02.02

Abstract

Customer satisfaction has been considered a key strategic indicator to enhance marketing performance. This study was conducted to compare the satisfaction level of consumers toward online food shopping based on generational differences. The data were collected from consumers who purchase food from the restaurant using the online application across Indonesia. The cross-sectional data were collected utilizing an online questionnaire using Google online application. A total of 445 responses were found to be valid. Descriptive statistics analysis and independent sample T-test were employed to describe behavior in purchasing food online and the difference in customer satisfaction perceived by two generational cohorts. The results show that Gen Y and Gen Z have a significantly different levels of satisfaction. Gen Y feels a higher level of satisfaction than Gen Z. The managerial implications for restaurant managers and service providers are offered. Future research might investigate customer satisfaction for other generational cohorts, for instance, Baby Boomers, generation X, and others. In addition, future research might be conducted for different cultural backgrounds by adding other variables (eWOM, loyalty, marketing performance) resulting from customer satisfaction.
THE EFFECTS OF ENTREPRENEURIAL SKILLS ON COMPETITIVENESS AT SMEs OF TEMPE CHIPS: THE ROLE OF INNOVATION ABILITY Pratama, Aldino Reza; Moeljadi, Moeljadi; Rofiq, Ainur
Jurnal Aplikasi Manajemen Vol. 20 No. 3 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.03.18

Abstract

This study aims to analyze the effect of entrepreneurial skills on competitiveness. This study also analyzes the effect of entrepreneurial skills on innovation ability. This study also analyzes the effect of innovation ability on competitiveness. Finally, this study also analyzes and examines the mediating role of innovation ability on the effect of entrepreneurial skills on competitiveness. The sampling technique in this study used purposive sampling with a sample of 110 SMEs entrepreneurs' tempe chips and data collection using a questionnaire. The data analysis technique used in this study is Partial Least Squares. The study results conclude that entrepreneurial skills positively and significantly affect competitiveness. Entrepreneurial skills have a positive and significant effect on innovation ability. The ability to innovate has a positive and significant impact on competitiveness. Finally, it was found that innovation ability mediates the effect of entrepreneurial skills on competitiveness. Further researchers are advised to add other variables affecting competitiveness, such as entrepreneurial and market orientation.
COUNTRY OF ORIGIN AND PERCEIVED QUALITY IN MEDIATING THE INFLUENCE OF CONSUMER ETHNOCENTRISM ON PURCHASE INTENTION Ardisa, Chintata; Rohman, Fatchur; Puspaningrum, Astrid
Jurnal Aplikasi Manajemen Vol. 20 No. 3 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.03.09

Abstract

This study aims to determine and analyze the relationship between Consumer Ethnocentrism, Country of Origin, Purchase Intention, and Perceived Quality in local cosmetics of Indonesian products. This research will be conducted by the explanatory research method. The population of this study is women in Malang who already know the products of MAKEOVER but have never purchased the product. The sample from this study amounted to 186 respondents. This study, the number of variables studied as many as four variables, namely consumer ethnocentrism, country of origin, perceived quality, and purchase intention. This study was conducted to dispel the assumption that genuine local products, especially Indonesian cosmetics, are still often judged to be inferior to imported products. The data collection techniques in this study were conducted through questionnaires and documentation. The technique used in taking the sample was non-probability sampling using quota sampling from prospective consumers. Data analysis techniques used through validity tests use Confirmatory Factor Analysis (CFA) instrument validity tests, reliability tests, and Partial Least Square (PLS) approach with Smart PLS 3 software. The results showed that consumer ethnocentrism owned by women in Malang is a prospective consumer of local products has led to the interest in purchasing MAKEOVER products as opposed to imported cosmetic products, an exciting finding in this study because the high ethnocentric spirit does not make people want to buy local products, further findings that a good image of the country of origin is proven to influence the buying interest of prospective consumers and also proven to be a good antecedent between consumer ethnocentrism and purchase intention than perceived quality managed to be the primary mediation between consumer ethnocentrism and purchase intention in local products. Based on the result of this study, the company must compete with imported products by increasing the ethnocentrism campaign to its consumers so that it can create continuous purchase intentions in many ways.

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