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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 1,544 Documents
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Hubungan Dimensi Mutu Pelayanan Farmasi Rawat Jalan dengan Kepuasan Pasien di RS Baptis Batu: Peran Kepesertaan Asuransi Megawati, Megawati; Hariyanto, Tatong; Rachmi, Asih Tri
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (130.477 KB) | DOI: 10.18202/jam23026332.14.1.16

Abstract

This study aims to determine whether the level of user satisfaction pharmacy services in the Baptist Hospital. It is related to the users'perception on the quality dimension of pharmaceutical ministry. Moreover, to determine whether the level of users' satisfaction in installation services Outpatient Pharmacy (IFRJ) RSBB is influenced by insurance membership status. This study uses cross-sectional study approach. The instrument uses a questionnaire with Likert scale. Validity and reliability testing uses Cronbach Alpha and non additivity Tuckey testing. Normality testing uses One-sample chi-square. The correlation analysis uses Spearman rho, while the differences between the two groups use Two Way ANOVA analysis. There is no significant difference in gender, marital status, educational background,and employment status unless the age characteristics in which BPJS-K respondents'age were older than un-insured patients. The results show the seven dimensions of pharmaceutical care outpatient quality can be used to measure patients'satisfaction un-insured or BPJSK.However, if look closely at the component dimensions turned out to be no difference between the dimensions of information provision and waiting times services in which a group of un-insured higher scores than insured BPJS-K group. While the level of respondents'satisfaction on each quality dimension of outpatient pharmacy services is not the same between the two groups. It can be seen that the dimensions of satisfaction with lounge facilities and dimensions of satisfaction with the speed waiting time drug services in uninsured group, higher than the insured group BPJS-K.
Vendor-capacity, Perceived-Familiarity, Perceived- Reputation, dan Personal-values sebagai Faktor Pembeda pada Kelompok Konsumen bagi Tercapainya Online Customers’ Trust: Studi pada Pengguna E-commerce di Indonesia Hadi, Musthofa; Zain, Djumilah; Sudiro, Achmad
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (262.361 KB) | DOI: 10.18202/jam23026332.14.1.05

Abstract

The objectives of this study are (1) To find the determinant variables that discriminate the consumers'group on trusting or not to the online-transactions, among the dependent variables which consist of vendor-capacity, perceived-familiarity, perceived-reputation, and personal values. (2) To find the most differrent variable from those determinant variables found, and (3) To Find the effective strategy to overcome the e-trust barriers in Indonesian online-market. The data collected from 85 samples of Indonesians that experiencing the e-commerce transactions. Many questioners were spread by mailed and directly spreading to meet the quota. The data analysis that used were Discriminant Analysis and Crosstab Analisis. The result of this study show that from four predicting variables, there areonly two variables that determinant the consumers'choise to trust or not to the onlinetransactions; vendor-capacity and perceived-familiarity,- which has significant influence for this case. The consumers'perceived-familiarity was found as the most influencing variables that could discriminate the trust of the customers to online-transactions. Therefore, the vendors'strategy should be held to educate the customer and maximizing the customers' relationship programs, beside continous improvement of the vendors' capacities as well.
Strategi Bersaing Benih Padi Berlabel Unit Pengembangan Benih Tanaman Pangan dan Hortikultura (UPBTPH) Provinsi Kalimantan Barat Budihandayani, Emilia Farida; Nurliza, Nurliza; Imelda, Imelda
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (500.977 KB) | DOI: 10.18202/jam23026332.14.1.11

Abstract

Agency for food plantation and horticulture seed development (UPBTPH) in Wes  Kalimantan has faced competetion on industry of labeled rice seed. This research aims in studying on industrial circle and competitive advantages strategies that could be used by UPBTPH in West Kalimantan. Respondents are selected through purposive sampling method. Meanwhile, data analyzed use Delphi Method. Industrial circle described on Porter Model and General Electric Matrix. The analysis result of Porter Model shows that UPBTPH is good on cost leadeship strategy. It means that UPBTPH could be the lowest cost producer. The analysis result of General Electric Matrix shows that UPBTPH as a company on selective growth segmentation. It affects UPBTPH should be more selective in growth segmentation. Therefore the company should: (1) generate on production capacity, (2) keep on management and product standardization, (3) doing well on collaboration with executive for primary seed (UPBS) and an Agency for Controlling and Seeds Certification (BPSB) in West Kalimantan are competitive advantage strategies that suitable for UPBTP 
Pengaruh Internal Capital Adequency Ratio (CAR), Financing To Deposit Ratio (FDR), dan Biaya Operasional Per Pendapatan Operasional (BOPO) dalam Peningkatan Profitabilitas Industri Bank Syariah di Indonesia Hakiim, Ningsukma; Rafsanjani, Haqiqi
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (195.451 KB) | DOI: 10.18202/jam23026332.14.1.17

Abstract

The aims of this study are to determine and analyze the influence of health bank ratio as measured by CAR, FDR, and ROA to the profitability of Islamic Banks industry in Indonesia. The data use in this research is secondary data include capital adequacy ratio (CAR), liquidity (FDR), operational efficiency (ROA) and profitability (ROA) in Islamic commercial banking industry registered at Bank Indonesia. The data is time series cross section during the year 2010-2012 and 2013 (only in January to March 2013) obtained from the official website of banking statistics, Bank Indonesia (www.bi.go.id). Data analysis used linear regression models with SPSS 16. From the observation and data analysis, the finding shows that CAR, FDR, and ROA to ROA are the indicator of the health Bank to measure profitability has a high relationship. CAR partially has no significant effect on profitability. FDR variable partially has a negative effect and has no significant effect on profitability. In the other hand, BOPO partially has a significant negative effect on ROA.
Analisis Preferensi Atribut terhadap Keputusan Konsumen Membeli Rumah di Kota Palembang Winanto, Agus; Wahab, Zakaria; Nazaruddin, Akhmad
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (108.742 KB) | DOI: 10.18202/jam23026332.14.1.06

Abstract

This study aimed to analyze and know the preferences attribute toward the consumer's decision to buy a house. The respondents in this study were 120 consumers who buy a house at three residential locations with different categories in Palembang. Data analysis technique is using multiple regression analysis. The results show that the preferences of housing attributes as follows: location, public facilities and social facilities, prices, mortgage facilities, legality, developers'credibility, and the promotion partially or simultaneously positive and significant influence toward the consumer's decision to buy the house. Based on the value of determination coefficient (r-square) as 0.876, indicates that the consumer's decision to buy the house jointly described by attribute variables studied the house by 87.6%, the remaining 12.4% is influenced by other variables. In the oher hand, the most dominant attribute towards consumer'nn's decision to buy a house is the price.
Pengalaman Pasien Dirawat Inap di Rumah Sakit sebagai Upaya Penyusunan Strategi Pemasaran Pamungkas, Fantri; Hariyanti, Tita; Prawestiningtyas, Eriko; Juhariah, Siti
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (85.728 KB) | DOI: 10.18202/jam23026332.14.1.12

Abstract

An increasing number of hospitals in East Java during the past five years is 20%. This raises the tight competition. The hospital did the understanding of consumer behavior to the application of the concept of customer-oriented marketing. This study examines the experiences of patients during care with phenomenological qualitative research methods to obtain the meaning of the experience of patients during care. The result of the study shows the choice of the hospital as a place for health care based on the patient's experience before entering the hospital (patient feeling when declared sick, the search for treatment and patient experience when going to the hospital). Moreover, a patient's view to the hospital consists of five P namely the place, price, people, product, and process. In the process of getting inpatient care in a hospital X, informants experience pleasant and unpleasant experiences. These experiences can be used to develop marketing strategies in the hospital X and conduc in accordance with the change of the current condition of the hospital and the hospital made plans in the future.
Pengaruh Laba Akuntansi, Nilai Buku Ekuitas, dan Total Arus Kas terhadap Harga Saham (Studi Pada Perusahaan Manufaktur yang Terdaftar di Bursa Efek Indonesia) Fitri, Raisa; Aisjah, Siti; Djazuli, Atim
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (77.706 KB) | DOI: 10.18202/jam23026332.14.1.18

Abstract

The capital market has been provided with abundant information available to the investor. Information represents a fundamental demand to the investor in the decision making. The published information will convince the investors. In this study, the parameteres used to measure the perfomance of company based on financial statments is earning, book value of equity, and total cash flow. This study aims to examine and analyze the effect of variable Earning, Book Value of Equity and Total Cash Flow on Stock Price, using a quantitative approach with the method of Regression Analysis Regression. The population of this study is manufacturing companies listed in Indonesia Stock Exchange that has a profit during the study period 2006-2012. The number of population are 52 companies that are observed within 7 years, in order to obtain a total of 364 observations. The results shows that the earning variables provide information and useful in the assessment of the securities, the larger an enterprise earning, then there is the trend of the higher stock prices, while the book value equity variable has a negative effect on stock prices. If the book value of equity increases, then the stock price will decrease. Investors do not use the equity book value as information that needs to be considered in decisions to invest when the company's activity gain a profit. Variable total cash flow has a positive effect on stock prices. If the higher total cash flow will increase the stock price, then it means that the total increase in cash flow will be followed by a rise in stock prices.
Strategi Pengembangan Klaster Usaha Mikro Kecil dan Menengah Keripik Tempe di Sanan Malang Ferdinand, Ferdinand
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (89.307 KB) | DOI: 10.18202/jam23026332.14.1.01

Abstract

This study was conducted to see more about the MSME Cluster of Tempe Chips in Sanan Malang. The method uses descriptive qualitative to describe more detail about MSME Cluster of Tempe Chips. The survey results reveal that MSME Cluster of Tempe Chips in Sanan is an active cluster. There are internal and external obstacles in the development of the cluster and the authors recommend development strategies as follows: 1) establish community entrepreneurs tempe chips; 2) the development of business scale; 3) increase the governmental support.
Pengaruh Kompensasi dan Kepuasan Kerja terhadap Komitmen Organisasional Perawat dan Bidan Kontrak di RS Bhayangkara Hasta Brata Batu Malang Prabowo, Akhmadi; Alamsyah, Arief; Noermijati, Noermijati
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (91.167 KB) | DOI: 10.18202/jam23026332.14.1.07

Abstract

This study aims to determine the effect of compensation and job satisfaction ofnurses and midwives to organizational commitment in Hasta Brata Bhayangkara Hospital Batu Malang. This study uses a quantitative approach using descriptive analytic survey with cross sectional study, with 37 respondents contract nurses and midwives in the Bhayangkara Hospital Hasta Brata Batu. The research instrument uses PSQ (Pay Satisfaction Questionnaire) on variable compensation, MSQ (Minnesota Satisfaction Questionare) on job satisfaction variables, and OCS (Organizational Commitment Scale) on the variable organizational commitment. Data analysis is using path analysis. The results show that compensation has siqnifikan effet either directly or indirectly through job satisfaction on organizational commitment of nurses and midwives in hospitals Bhayangkara Hasta Brata Batu Malang.
Strategi Pengelolaan Kawasan Hutan Taman Nasional Kerinci Seblat (TNKS) Provinsi Jambi Gerihano, Gerihano; K.P, Eka Intan; Simanjuntak, Sahat M.H.
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (48.378 KB) | DOI: 10.18202/jam23026332.14.1.13

Abstract

Forest is place of living for many plants and animals. Moreover, forest is the ecosystem support for living creature which directly live at the forest and surround it. Forest is vulenarable resources to be exploited because generally in the forest is contained so many resources that have high economic value such as mineral. One of the areas that have a large forest in Jambi Province is TNKS. In fact, there are still illegal logging in TNKS that have been done by the people. If this issue happens continuously, it will make the forest in TNKS area damage and will affected the people's life. Beside, the population's demand and economy factors cause the forest becomes agricultural lands. In long terms, this condition will make the function of the forest as vegetation reduces as a result of clearing. Based on this condition, the study on the forest sustainable management of TNKS is necessary. This study aims to know how the forest sustainable management of TNKS is using the AHP method. The result shows that the most priority strategy that have to be concern is the law sanction based on the rules 

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